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scam
What an awful scam from a large US based company that preys on those interested in family history.
They offer a 14 day free trial. However they take your card details and then bill you if YOU dont cancel the free trila. The terms and conditions do say they will BUT who reads all the terms and conditions. That is what they work on-the assumption we dont read them. what a scam. They make MILLIONS $ and £'s in USA and UK and worldwide.
Anyone else ripped off by them?
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card fraud
I was not satisfied in the services (ancestry.com) after a few months, and cancelled the subscription (i have the cancellation). they have continued to charge my credit card each month (shame on me for not noticing) for $29.95.
I phoned them, and was 'blown off' (they would not escalate my call). They gave me an address to send my complaint to
I would not reccomend this company to anyone.
Did you get a 7-digit cancellation number? If you didn't, then you didn't finish the cancellation process. See this site for an (unofficial) tutorial on how to cancel: http://www.familytreeshortcuts.com/avoiding-issues/scam-exposed-here-cancel-and-you%e2%80%99re-good/
Incompetent administration
Ancestry swiped 83 pounds out my account under the guise of a subscription fee ( card not present transaction ) I haven't logged onto the site for six months and I deleted my direct debit to them from Barclays bank terminal. Yet they reinstated it with Barclays help. Ancestry agreed to refund it in 5 working days. Two weeks later the money has still not turned up and Ancestry said it may not be there for another week because they are having "problem" with their new payment system. ANCESTRY NOT ONLY DOCUMENT THE PAST, THEY'RE LIVING IN IT. In this modern age bank transactions can be made in one day. If your systems are failing go to plan B. It could be done quickly they just don't care or feel any moral responsibility fix there mistakes quickly. My advise is DON'T SUBSCRIBE TO ANCESTRY.CO.UK UNDER ANY CIRCUMSTANCES. They won't stop taking your money and they wont give it back.
I have paid a sub for a year and have had hours of fun researching my family tree. I have been able to make contact with distant family members and have found family all over the UK. It has been a real treat. I dread when my year is up as I do not know if I will be able to afford another year. By then I hope to have done all I need, have all the addresses where my family lived, Then I, from South Africa, a brother from Australia and a brother from London are all going to meet in London and explore where the family all lived and get an ide of how they lived in those days gone by.
Ancestry have told me they intend to renew my subscriptio if I don't cancel by the 8th April. I have gone into their website but there is no way one can cancel a subscription. They give you the steps to take but when you get into the website they are not there.
I feel frustrated and find it difficult to believe they would do this but the proof is in the pudding. I don't trust them at all.
Michael Young
yes i had the same experience recently. Didn't read the small print and was taken for a ride.
You take advantage of their 14 day offer and then lose interest and then find they are billing you and they cite the contractual terms that you nevere read! They must swindle millions worldwide. Am writing to my MP!
Fraudulent charges
I was recently charged $155.40 by ancestry.com. Luckily I caught it before my bank authorized the charge and had it cancelled. This charge was made while no one able to access my account had access to computers. I was at work and my husband was caring for my sick child. I would never authorize an amount this large for something as silly as this.
Have you had an account with Ancestry.com in the past? If so, you should know that generally such subscriptions automatically renew (which is in the terms and conditions). See this site for an explanation: http://www.familytreeshortcuts.com/avoiding-issues/subscriptions-automatically-renew/
In any case, they somehow got your credit card, and they definitely didn't go out looking for it (the BBB sure wouldn't give them an A+ if this were the case: http://www.bbb.org/utah/business-reviews/genealogists/ancestrycom-in-provo-ut-2003190).
Since it obviously wasn't your intent to subscribe, I'm glad that you caught it in time. It's never fun to find a random $155 charge on your card!
Scam and fraud
There are many complaints regarding Ancestry.com and they are all valid as far as I am concerned. They attempted to use my credit card and extend my membership even though they had been instructed not to. They do this because as most people who have even had a membership with Ancestry will tell you they don't have any information other web sites don't have and the other web sites are free or at least won't take it apon themselves to extend a membership. If you ever do a search on Ancestry you will see that most of their information is taken from Census reports that are available everywhere. That's why they extend your membership, they hope you won't notice and they have such a dramatic fall out rate that they try to swindle people. Do not under any circumstances give them your credit card number unless you have a credit card company that believes you and not them. The credit card companies want that money too. Ancestry will take you to the cleaners if you allow them to.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have 100% proof of evidence of my German heritage going back generations with birth certificates, names, etc. Generations. Ancestry.com returned a result with 0% (ZERO!) of German or even any Western European descent. How the hell can that be!? They refuse to provide a refund back. They suggest, to get a blood relative's test done--I say, great, give me a free DNA test and I'll test a blood relative. Said, I have to freaking pay for another test! So, even to lodge a complaint about a faulty test, I have to PAY extra money for ANOTHER DNA test with them (I already have 0% trust in their first result!). What a freaking rip-off!
P.S. Also, they charged me for a subscription when I just ordered a DNA test...
Ancestry scam, no refund, no reply to mails, waiting period on the phone when calling their help line is about 1.5 hours. We have ordered 4 test set from ancestry.com, all were delivered within 3 month ! 3 of the sets were processed and the results were sent back after another 3 mont; however I got a mail saying that they could not process my samples and that I needed to get another test set. Strangely enough the link in the e mail lead to a new ordering page. After having this rectified by mail after some weeks I was send another test set 2 month later. I returned the sample just to receive another e mail that they couldn t process it again. I called their help line and had to wait for 1.5 hours (that s 90 minutes listening to music and announcements that one of the customer service associates will be with me shortly) I was told by that I cannot apply for a refund as the sets were ordered and pad by our son. I had to get our son to write to them and request a refund. Guess what: That was the last time they have shown any signs of life! No response to e mails, sent several ones asking for verification as our son had in the meantime requested a refund to his credit card. But nothing has happened since .. this was 6 month ago ! Sept 2020 to be exact. No reply to my latest e mail where I was asking for an urgent response.
DO NOT SIGN UPO WITH ANCESTRY >>>> THEY WON T HOLD THEIR PROMISES AND DO NOT REPLY TO YOUR MAILS !
Mike
Ancestry charged my card twice for $199 for membership I never signed up for. To date they have not responded to my request for a refund. I can only hope they cancelled my account as requested. Don’t fall for their sappy ads.
Ancestry ripped me off. Billed me 5 months even though I was told it was one month free. Got no info on my fathers family nothing. Also dna test results 'you are of of European decent' yea no kidding not one dna match.
Promised me full refund, but never got it. Filing small claims court and ripping them on social media ...will get my $250 back you crooks.
I used to think Ancestry DNA was accurate. I did the DNA and was impressed with the results. It seemed believable to me. Recently I received an "update" from them... telling me my original sample was 'retested' or something, and most of the countries they said I was from are gone, and now morphed into just 2 regions. These don't seem plausible to me.
Save your money. They'll just make up something anyways!
This website is a fraud. It seems links to "family members " are provided with very little validity in hopes of attracting people to pay fees and keep them engaged to pay even more fees. A waste of time and money.
Ancestry.com. Is it a scam?
I have been trying to write my biography over the last decade. One missing piece is my ancestry. I have subscribed to Andestry.com for more than three years (at a cost of more than $850). However, I have made little progress tracing my ancestry. My wife has Parkinson’s and dementia and requires most of my time. So, I approached Andestry.com because they advertise that they can do this work for me. They wanted $5, 000 to produce a history and promised both a Family Tree as well as a summary describing their findings (They provided me with a copy of the “Davis Family Story” implying that is what I would get for $5, 000). After months they provided a draft work in progress and finally on March 7, 2018 a final Family Tree along with a 5-page summary of their work and a “Research Journal” with considerable detail of what I expected Ancestry.com to summarize. The Family Tree was incomplete and followed the lives of people (however related) I had never heard of. A total waste of time. The summary was not only wrong and disjointed, it too was largely useless (and nothing like the “David Family Story”). I had several conference calls with Ancestry.com staff regarding their poor work. They promised to fix it but claimed they had no time left. Finally, they sent additional Family Trees, but they too were incomplete and needed a lot of detailed work. They promised to put together a proposal for completing the work that I was promised but did not deliver that at well. One problem was that all this work was done apparently by an “intern” who they probably paid $15 an hour. Ancestry.com pocketed the remailing $110 per hour. So, for $5, 000 I got $600 worth of work (plus $4, 400 overhead?). Clearly, I have been cheated. I write this as a warning to others thinking Ancestry.com can be of any help. And now I am left to do the work that I have paid for with the little time I have away from my wife. Brian Ketcham, Brooklyn, NY.
ANC*ANCESTRY.COM has been charging me $99.00 every six months since Oct 2014. That 99X8 = $792.00. I did not knowingly signup for this subscription...yet it happened to me. I have had to cancel my "subscription" with ancestry.com and cancel my credit card because it has been compromised. If there is a lawyer who wants to sue ancestry.com, I will give you my case and only take $792.00 and you can keep whatever you can get out of ancestry.com for damaging my credit rating and committing a fraudulent charge to it's customer. Ancestry.com is a dirty company. I want my money returned to me. I sent them an email at fraud@ancestry.com but have not heard from them.
See my above reply.
Ancestry.com gave me two different DNA. I have one DNA kit saying that these are my results and another DNA kit saying that's it perfectly normal that I am looking at two different DNA test. Also because I have certain list or regions of Africa that makes me an automatic match to Virginia where Africans were taken and were enslaved. That's where my DNA ends nothing else. I have received racist remarks from Ancestry.com and a brush off like as it their mistakes are my mistake. DNA does not change as their site says but two different test saying different things. They do not have provide or have enough info.
DECEPTIVE, FRAUDULENT enrollment! Beware!
Without my direct & explicit consent Ancestry.com automatically enrolled me in their Semi-annual World Explorer Membership
They did this by using the credit card number that I used to explicitly purchase the DNA kit
After buying their kit in the first week, they started bombarding me with multiple emails trying to sell additional kits, etc. I did not read all these emails or if I did, I probably barely glanced at them
In one of these emails in very small letters they informed me I had been subscribed to this club for free for 14 days AND IF I DON'T CANCEL at the end of 14 days they'll charge me a $158 fee
HOW DO I CANCEL A MEMBERSHIP I NEVER EXPLICITLY AGREED TO?
In order to generate steady cash flow, it seems that the business model of Ancestry. com counts on the fact that the typical person does not open all their email or if they do, do not read all fine print
THIS IS A SCAM!
Credit card fraud
This company is accessing accounts by stealing credit card numbers and billing unsuspecting individuals. I think complainants should file a class action lawsuit against this company or preferably individual lawsuits that drive these unscrupulous scoundrels out of business.
they also are carching my accoount for something i did not ordered
AFTER I CANCELED MY SUBSCRIPTION WITH ANCESTRY.COM A CHARGE FROM MFI/MYFAMILY/ANCESTRY DEBITED MY ACCOUNT. I DON'T KNOW WHO THEY ARE. AND I DON'T APPRECIATE THEIR ACTIONS.
Marketing Practices
Ancestry has made a business of selling peoples' family history back to them over the years. I have never liked their way of sucking researchers in with a little free information and then requiring payment for a subscription just when you think you are getting somewhere. Don't know how easy it is to use their 14 day "free trial" subscription and then get out of it but I would certainly never give them a credit card number to try out their trial offer. I have been able to get much better and quicker information over the last 30 years using Rootsweb mail lists and message boards. My latest complaint about Ancestry.com relates to their "free" installations in State Historical Societies. Here in Minnesota, you can do free searches in Ancestry.com databases at the History Center but cannot print out the results or save them to media. The screen does let you "share" your results by sending them to anyone via email. Since I wasn't about copy a lot of detailed census information by hand, I sent about 10 census page images to my own email address. The Ancestry.com screen showed that each one of the 10 was emailed successfully. When I got home, all 10 were in my email inbox. I was able to open the first four with no problem but when I tried to open the fifth, the Ancestry.com site said I couldn't see anymore unless I signed up for their 14 day "free trial." So all the time I spent at the History Center finding and sending the last six pages of information was lost. Ancestry.com should at least warn people after they send four emails to the same person or should not allow sending emails for History Center installations at all - just another example of their distasteful marketing tactics. It is interesting, but not surprising, that it is not easy to find anywhere on their site to make complaints.
Ancestry is FRAUD! Do not repeat my mistake, beware of this scam!
Try sending an email using this form: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/ask.php
Just make sure that you label it a complaint and inform the reader that you want the complaint logged in their official complaint log (or whatever they may call it). Usually with companies like this, customer services reps can't do a lot, but they can send the complaint to someone else with more authority. Believe it or not, but some policies do get affected this way.
If you're interested in the free trial, just make sure you get it cancelled completely if you don't want it billed. There are unofficial tutorials on how to do this here: http://www.familytreeshortcuts.com/avoiding-issues/
Credit card fraud!
I would like to complaint about MFI family ancestry. (aka ancestry.com) Just today, I found out that my credit card account have a pending transaction (on 2/5/2008) which I never made from MFI family ancestry. I have no idea how can they even come up with my credit card number to make the transaction. The amount of $109.95 is pending on my account. My account's credit had be deducted for the amount even it's temporary. The bank cannot do anything unless they cancel the transaction I cannot believe that they can just run the credit card without the verification and ruin people's life. This is really a bad company in business.
As I stated on my complain...I don't even know what this company is until I check my bank statement. How did I use my credit card for verification at their site in the first place?
Ancestry.com perperuates the worst in company mis conduct. They hide their continuous annual fees in the fine print; do not acknowledge legitimate cancellations of the charges; refuse to honestly discuss their misconduct; and in my latest confrontation, one of their representatives lied about making a refund.
When the disception was brought to their attention, the supervisor "excused the lie by stating that the representative did not have the authority to communicate the intended action nor make the refund. Indeed they never communciated any "mistake" and obviously continue to refuse refund the misappropriated charge and make no aplology for their action.
The representative even had the audacity to proclaim their unethical conduct is corporate policy.
These people are dangerous. Beware.
Anderson,
Like many internet sites, Ancestry.com has a free trial available. While the trial period is free, they generally ask for a credit card for verification and to begin billing you if you fail to cancel your account. There is nothing fraudulent about this and many, many, many other sites on the internet -as well as many other brick and mortar businesses - will begin billing after a trial period is expired. Be sure to always read the Signup pages carefully!
If you never gave them your credit card for a free trial then I would call your credit company because this is likely a case of theft. I don't think many large corporations are in the practice of randomly billing unknown credit cards and Ancestry.com seems to be fairly reputable. Someone may have stolen your credit # and billed it for themself!
Bogus company
BEWARE! MY FAMILY ANCESTRY in UTAH, USA (BOGUS COMPANY) Somehow someone attempted to use my VISA card number by manually inserting my card numbers. Whom ever did this failed, but VISA thankfully caught it, called me and blocked my card. Who are these thieves? What is this bogus company? Why doesn't the FBI look into this fraud? Apparently their telephone number is [protected].
BEWARE! MY FAMILY ANCESTRY in UTAH, USA (BOGUS COMPANY) Somehow someone attempted to use my VISA card number by manually inserting my card numbers. Whom ever did this failed, but VISA thankfully caught it, called me and blocked my card. Who are these thieves? What is this bogus company? Why doesn't the FBI look into this fraud?
The reason you see fraudulent charges to Ancestry sites is this:
Somebody has obtained your credit card information, and to use this information to the fullest they also need your mother's maiden name.
My Family Ancestry fraudulently charged my credit card for nearly 110$. Fortunately my credit card company called me before it appeared on my credit card statement and are investigating the charge. My Family Ancestry has a website at www.ancestry.com. Their website and business should be shut down for fraud, plain and simple.
I also just got a call from my credit card issuing bank notifying me that "my family ancestry" has billed me 29$ and then immediately after that, another 119$. I am filing a fraud claim and hopefully they will lose their merchant accrediation soon, or face legal pressure.
Ancestry.com charge after cancelation
Just received a statement from my husbands credit card company in which it shows a charge of £9.95 has been made to MFI Ancestry.
The only online ancestry company that I signed up to trial was Ancestry.com and this was cancelled before the end of the trial time (i.e.30th October) I received an e-mail from Ancestry.com confirming this has been cancelled and no charges would be made.
Who and where are MFI Ancestry.com and how can I contact them please.
margaret pottage
York
U.K
I cancelled my subscription on the day I subscribed they won't give me my money back they have put the cancellation date from today so I will get charged im not happy at all and won't be recommending them in the future they have kept my bank details on there system even though its been cancelled fuming !
Trying to cancel my account on [protected] message said 70+ minutes waiting time. This company has no customer service in my opinion.
I've been trying for days to log in to the site. I keep getting Error Message 57 Captcha Challenge. I've tried logging i on Chrome, with and without going through my VPN. Same result.
Oddly, I CAN log in from my phone, but don't want that to be my only axccess.
What's going on?!
I paid 129.71 on may4 - may8 for a six month subscription.. Now my profile states I am not a member.
Paid by withdrawal from my checking account at Old National Bank
It've been receiving death threats on ancestry dot com And on find a grave.
Used the Android app for six weeks to update my ancestry information while out of town. When I got back home and brought Ancestry up on my desktop and laptop computers, I found the information I had been updating for six weeks was not applied to the Windows app. Big problem that needs to be addressed.
Hello,
I bought a DNA testing kit and sent in my sample. It's been a year and no results. I called the company and they were supposed to send out another kit. Haven't received a new kit. The activation number is: J5M-9H4Y-2J3K-9Z9P.
At this point, all I want is my money back.
Alara Miller
Alara_Miller@yahoo.com
[protected]
When I click a green leaf by a name, I no longer get the results or details in the center area of the page. This has occurred since the update. It WAS the details from Ancestery.com submitted by members. Now it is blank.
Christine Brown
steeling money from my credit card do not know who they even are
Ancestry.com continue to create problems! I had just tryed to cancel my FREE TRIAL SUBSCRIPTION and the Ancestry.com Cancelation Page have a permanent ERROR (https://secure.ancestry.com/myaccount/cancelerror.aspx)!
Who can solve this OLD problem?
Credit card fraud!
I have a complaint about MFI family ancestry. (Aka ancestry.com) The funny thing is I have NEVER heard of these people and would never pay through a web page to find out who my ancestors were. I could care less. I am a college student and do not have extra money to be spending on frivolous things such as this. I want to know who and how they got my credit card number and why in the world they would use it to find dead relatives? Why not buy something useful like food or electronics?
The amount of $35.79 has been charged twice to my account. I called my bank and they said that they cannot do anything until it posts to my account; yet, that money is STILL be deducted from my account. I do NOT have the extra money in my account to support this. However, I did do some searching and found multiple reports of credit card fraud involving MFI*myfamily/ancestry. How are these people allowed to remain in business? More importantly, what can I do to make these people pay for my troubles? Advise smb!
Sincerely,
Sarah.
at matches, email doesn't work. Can't enter any info in the context box.
Acestory shipped my DNA kit by UPS to be delivered to USPS for delivery. I live in Hawaii and the shopping process will take over a month. UPS placed the DNA kit in a container then shipped it by container ship. They claimed there was a delay shipping. I purchased the kit on November 25 and now will not receive in time for Christmas.
Did not receive my dna kit. Calls were hung up. Multiple requests to cancel account were given the run around.
from v.m.laursen@gmail.com ... Re: emailing matches box doesn't work, I have an one-year membership for Canada.
I viewed an Internet site a year ago that required a debit card to view information on the site. I did this and was charged 69.99. I thought this was very expensive as I only wanted to trace family members and the information was a 10 minute read! They have now debited my account another £79.95 a year later! What for I have not joined anything. My bank can't stop it as it is internet evolved.
Laura
This company, who I've never heard of and have never dealt with, used my debit card number and charged 3 separate transactions against my account totaling $989.55. They claim to not be able to help me until the money clears my bank authorization.
Apparently it does not matter that you have never used their "services". The last place I used my debit card before these charges hit my account was a Chinese Food Restaurant. someone also tried to buy a laptop computer via Staples in the same time frame. I am assuming that my account was compromised at that time.
This company charged my credit card for a service that I did not request or even receive. I have never heard of Ancestry.com until the charge showed up on my bank account. Now I have seen many complaints about them. They took 109.00 dollars from my checking account.
I was asked to give my credit card number to view a MFI Ancestry programme and now find I have a debit on my card of over $100.00 what can I do as I am a pensioner of 68 years.
I was not aware of any think and did not give any one permission to Debit my account for any amount and I went to check my online account and notice that money was taking out so I called my bank and they told me who was doing this and I am filling a dispute about this with my bank.. Some one needs to be sued!
Application was made to this website on January 15th 2007. Transaction number53649200. The number given on my credit card is800-262-3787 GBR. Credit card is Natwest Premier Private Banking. Number [protected]. I was not aware of the charge until I received my credit card statement.
About Ancestry
Ancestry's database contains over 20 billion historical records, including census records, birth, marriage, and death certificates, military records, immigration records, and more. These records are sourced from various archives, libraries, and other institutions from around the world, and are constantly being updated and expanded.
One of the key features of Ancestry is its DNA testing service, which allows users to discover their ethnic origins and connect with distant relatives. The DNA test analyzes a user's DNA sample and compares it to a database of over 18 million DNA profiles to identify potential matches. Users can then connect with these matches and explore their family history together.
Ancestry also offers a range of tools and resources to help users build their family tree, including a family tree builder, a research center, and a community forum where users can connect with other genealogy enthusiasts. The website also provides access to a range of educational resources, including webinars, tutorials, and articles on genealogy research.
Overall, Ancestry is a valuable resource for anyone interested in tracing their family history and discovering their roots. With its vast database of historical records, DNA testing service, and range of tools and resources, Ancestry provides users with the tools they need to uncover their family history and connect with their past.
Ancestry Customer Reviews Overview
One of the most praised aspects of Ancestry.com is its extensive database of records, which includes census records, birth and death certificates, military records, and more. Users have found that this database makes it easy to find information about their ancestors and build a comprehensive family tree.
Another positive aspect of Ancestry.com is its user-friendly interface. The website is easy to navigate, and users can quickly search for records and add information to their family tree. Additionally, Ancestry.com offers a variety of tools and resources to help users with their research, including tutorials and webinars.
Many users have also praised Ancestry.com's customer service, noting that the company is responsive and helpful when users have questions or issues with the website. The website also offers a variety of subscription options to fit different budgets and needs.
Overall, Ancestry.com has received overwhelmingly positive reviews from users who have found it to be a valuable resource for discovering their family history. With its extensive database, user-friendly interface, and helpful customer service, Ancestry.com is a top choice for anyone interested in tracing their ancestry.
Here is a guide on how to file a complaint against Ancestry on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Ancestry in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Ancestry. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint against Ancestry on ComplaintsBoard.com.
Overview of Ancestry complaint handling
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Ancestry contacts
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Ancestry phone numbers+1 (800) 262-3787+1 (800) 262-3787Click up if you have successfully reached Ancestry by calling +1 (800) 262-3787 phone number 12 12 users reported that they have successfully reached Ancestry by calling +1 (800) 262-3787 phone number Click up if you have UNsuccessfully reached Ancestry by calling +1 (800) 262-3787 phone number 12 12 users reported that they have UNsuccessfully reached Ancestry by calling +1 (800) 262-3787 phone number+1 (800) 507-4612+1 (800) 507-4612Click up if you have successfully reached Ancestry by calling +1 (800) 507-4612 phone number 2 2 users reported that they have successfully reached Ancestry by calling +1 (800) 507-4612 phone number Click up if you have UNsuccessfully reached Ancestry by calling +1 (800) 507-4612 phone number 6 6 users reported that they have UNsuccessfully reached Ancestry by calling +1 (800) 507-4612 phone number+1 (800) 958-9095+1 (800) 958-9095Click up if you have successfully reached Ancestry by calling +1 (800) 958-9095 phone number 0 0 users reported that they have successfully reached Ancestry by calling +1 (800) 958-9095 phone number Click up if you have UNsuccessfully reached Ancestry by calling +1 (800) 958-9095 phone number 0 0 users reported that they have UNsuccessfully reached Ancestry by calling +1 (800) 958-9095 phone number
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Ancestry emailssupport@ancestry.com100%Confidence score: 100%Support
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Ancestry headquarters360 W 4800 N, Provo, Utah, 84604, United States
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Most discussed Ancestry complaints
I signed up for a trial of Ancestory.com in March 2020Recent comments about Ancestry company
I'm a subscriber of Ancestry for many years, I've paid for four (4) family members to do there DNA with Ancestry so weOur Commitment
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Its time that an international police investigation was immediate because for 3 months AFTER i Cancelled my Account held for many years
and still they are extracting a monthly premium.
If I try and log in "BECAUSE I OBVIOUSLY HAVE AN ACCOUNT I am notified my E.Mail/Password is not recognised.
So phoning the Dublin Office Southern Ireland I was informed I had an account according to their records and thats why they have extracting MY MONEY OUT OF MY BANK ACCOUNT.
Strange how signing in on thev Ancestry Co Uk internet site I am advised that I do not have an account, yet today Leo in Dublin stated I do have an account showing and thats why they extract money monthly.
So having E.Mailed and cancelled in December 2016 they decided to not cancel but illegally extract money each month.
I will be pursuing the Chief Executive of Ancestry Co Uk and seek an immediate Police Authority investigation in Utah and Dublin
paid special offer fee on *january 8 2010 money taken from my account but cannot access web site
i agree with the last complaint ancestry .co. are pulling a scam .i used the site only once when i signed up for the so called free trial didnt realise they would bill me without letting me know first not until i received my credit card statement and found i had been charged quite are large sum as i am a senior citizen (you you would think i should know better but you trust people who are advertised on television and have such a big profile .
i do hope no one else will be taken in by this firm as i was i have cancelled my subscription by phone tried to do it online but email address was not recognised
i have received an sms on my mobile that no. is [protected]. in this massage written that i had awarded one million pond from yahoo/msn contest held in london.