Anantara Vacation Club / Misleading information
11 April 2015, my wife and I arrived in Phuket, Thailand and were approached by a salesperson telling us about Anantara Vacation Club (AVC) and a special offer for attending a presentation. On 14 April 2014, we met with representatives at the Anantara resort area. We were offered a membership in which the representative stated the regular annual points would not expire. One of the managers stated that 9, 000 bonus points would be offered if we signed up for the membership that day that would give us enough points to be able to go to the Maldives. I found out later that our level of membership/ ownership did not allow us to go to the Maldives until after the first year in which the bonus points will have expired. None the regular points expire. We did not receive access to the Anantara web site until 24 April 2015 when an email was sent to us providing the log in information. By this time I was back at my work place and did not have much free time to review the web site. It was also past the “5 day cooling period”. My work requires me to put in 12 hours a day, 7 days a week until my next approved vacation time which is anywhere from 2 to 3 months after returning from my previous vacation. So I am very limited on planning future vacations to about 3 months in advance; this fact was stated during the presentation. Once I had received access to look at the web site, I found that Koh Samui, Thailand did not have available accommodations until about 6 months; our ownership/ membership level was not eligible for the Maldives and I found that the regular points had an expiration date. My wife is a Philippine citizen so we are limited on what countries we can go to; this fact was also made very clear to the representatives during the presentation. I am used to being able to make last minute decisions to book a trip through Expedia and was left with the impression that being an Ananatara Vacation Club owner/ member would be the same or better. I was not informed or aware that AVC Vacation Club was a timeshare until after talking with Capital One sometime in July 2015 while dispute the AVC Vacation Club charges. If I knew that it was a timeshare I would never have signed any paperwork. It appears that the Annatara Vacation Club “ownership” is not an “investment” as advertised. I have mentioned several times that I would not be able to use their services as I was lead to believe. Insufficient information was provided to me in order to make an honest and sound judgment to what was actually being offered. Michael Kosmas, VP Marketing Alliances, Ananatara Vacation Club states that AVC is a vacation lifestyle investment. However, I have found that AVC does not fit my lifestyle to be considered an investment. I have stated many times that I cannot book or plan my vacations more than 3 months in advance due to the requirements of my work and even 3 months in advance is not always possible. Request for a refund/ cancellation was sent on 3 June 2015 and again on 6 June 2015 (less than 1 month from the date the documents were signed). Told that a refund was not possible.