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AN & Associates / solar bird fountain

1 West Seneca, NY, United States Review updated:

I ordered the solar powered fountain pump to add to my birdbath. It took a while to arrive which was okay. However the package did not contain all parts as depicted in the assembly instructions. It was missing part # B1 which is the connection head. Without this part, I cannot complete the assembly and make the pump work.

Upon examining the instructions, it says "After-sale service. Our customer service is friendly and hassle-free, please contact us if needed:
-Refund or Replacement
-Technical support
-Package not in perfect condition."

The problem is they provide no email or phone number! I have no paperwork with the package. Has anyone resolved how to get a refund?

Mr
Jun 26, 2018
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Comments

  • Je
      17th of Jul, 2018
    0 Votes

    I did no receive all the parts for my fountain pump! I either want a replacement or cancel this whole transaction.
    I have been on the phone for over an hour and cannot get any results accomplished and this is so frustrating.
    Please contact me. Jennie Anderson Phone # is 1 619 204 3720 (Cell) I need to get this resolved today.

  • Je
      17th of Jul, 2018
    0 Votes

    @Jennie Anderson Please contact me

  • Je
      17th of Jul, 2018
    0 Votes

    Please contact me I cannot handle this frustration!

  • Do
      19th of Jul, 2018
    0 Votes

    I received the solar fountain pump... it stated the pump needs to stay under water - however...the suction cups DO NOT work . Also, the entire pump does not stay together - it keeps falling apart. I paid $32.95 on 6/28/18 - it is a pice of junk . I want my $$$$$ back. HOWEVER, when I finally found your phone 1-905-448-8729, a recording said it was “not assigned” and to check the # and try again!!!
    Dorothy Glywasky. 321-632-4840 please contact me . I want a refund!

  • So
      19th of Jul, 2018
    0 Votes

    WELL, I'VE BEEN SCAM WITH THE SOLAR FOUNTAIN PUMP TOO! B-1 PART MISSING, I CAN ASSEMBLE IT AND I DON'T HAVE A PHONE NUMBER TO CALL.

  • Gi
      6th of Sep, 2018
    0 Votes

    I'm so disappointment. My fountain also was missing part #B1. Is possible that part doesn't exist? This company needs to make this right or Online shipping will become tainted. Virginia Ruiz - email: ruginiz@yahoo.com

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