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The good, the bad, and the ugly - discover what customers are saying about AMX

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ComplaintsBoard
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6:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AMX audio & electronic retail stores

James Connolly works for AMX and has in my opinion completely misdirected their employer and cost them tons of negative publicity by not taking care of a major rift between AMX and me. James also lied to me about how the company has met its obligations by completing the programming which is completely untrue.

Furthermore, he hired outside counsel after he couldn't make it work and authorized the outside counsel to issue a letter to me to have potentially criminal charges filed against me if I went public with my experience with AMX. What a ridiculous argument. All that did was provoke me to go public more. I have spent over 300, 000 with an AMX integrator and the system didn't get implemented correctly. This all because AMX required me to use this integrator. James Connolly didn't want this experience to go public, well too bad.

Now he won't even respond to me, what a crook. His company forces me to buy from an integrator, once they get paid, they don't complete the work and stop responding to me! Be very careful when deal with James Connolly, my experience is he can't be trusted and would rather go silent when customers call his company out on it.

This guy is completely full of it. I would never hire this guy to be my attorney - he is doing a completely disservice to AMX / Harman.

Read full review of AMX
Update by Naples Resident FL
Apr 18, 2017 6:42 am EDT

AMX wouldn't let me purchase equipment from any dealer, but Maverick Integration. Maverick Integration couldn't finish the job and walked off the job. AMX then all of a sudden didn't care about which integrator I would use. Furthermore, AMX didn't even finish the programming so the home system doesn't even work correctly or get configured properly. This is all after having paid over 300, 000 dollars to this company.

AMX can't be trusted. AMX is a company that made a ton of promises to me prior to the sale, after the funds were transferred they didn't care at all. Completely full of it. AMX has essentially scammed me and ripped me off. They are a bunch of scam artists. To learn more about my experience visit my reviews on the various individuals at or associated with AMX at:

Dinesh Paliwal: /link removed/

Kevin Morrison: /link removed/

Rashid Skaf: /link removed/

Bob Beckett: /link removed/

Adam Gershon: /link removed/

Update by Naples Resident FL
Apr 18, 2017 6:46 am EDT

I sent Kevin Morrison, Executive Vice President, Global Sales of AMX a very courteous letter through his attorneys indicating how AMX had left me to hang dry after having spent hundreds of thousands of dollars. I requested him to please give me a call so that he could work out the issue attached to the transaction.

Do you know how many calls I received from him? Zilch. I would stay the hell away from Kevin Morrison from AMX; if you are looking from service from him after his company sells something; you might want to look at a different direction. It seems to me, Kevin Morrison will not call you after he collects money.

In my opinon run from Kevin Harrison & AMX. I feel like I have been ripped of by him and his team. RUN FROM KEVIN MORRISON!

Best and I hope you dont have to deal with the likes of Kevin Morrison!

God Speed,

Update by Naples Resident FL
Apr 18, 2017 6:52 am EDT

I met Rashid Skaf (the former CEO of AMX) when he was still the CEO of AMX in Dallas. I was in the midst of evaluating a large purchase from AMX for a system that would cost me hundreds of thousands of dollars. Mr. Skaf showed me the system and along with his team and bragged how the system could do a ton of things and included the fact that he had it installed at his residence too.

He indicated to me that the system would work and that I should purchase the AMX product over Crestron or Savant. I took his advice. 4 years later, after having spent hundreds of thousands of dollars AMX has left me to hang dry. Rashid Skaf in the meanwhile no longer even works for AMX. AMX got sold to Harman which was acquired by Samsung. In the meanwhile, I am here stuck at my residence with equipment from AMX that still sits in my garage with holes in my walls.

Rashid Skaf, you completely misled me and your team at AMX misled me by forcing me to use an integrator (yes forcing me). I think its absolutely absurd that AMX gets away with this type of behavior. I hope others will be cautious in dealing with Rashid Skaf and/or AMX.

Update by Naples Resident FL
Apr 18, 2017 6:53 am EDT

I met with adam gershon about 4 years ago at the dallas headquarters. I was given a lot of head nods at a large conference table at the amx headquarters. That was before i had spent the money.

After being given a lot of nods and spending over 400 thousand in material with amx & in labor with an integrator that amx forced me to use (maverick integration) - the system still doesnt work.

Not only that adam gershon completely interfered with another local integrator i hired by completely changing the timelines associated with deliverables. His interference has now caused the project to completely fail.

The worst part about this is - he tells me that he hasnt influenced the timelines of the outcome. He not only did that, but he hasnt even cared to finish programming my amx living project. I am tired of the lies i am getting from amx and its employees. They need to be exposed and this site is *perfect* for that.

If you are told anything by adam gershon, take it with a serious grain of salt. In fact, take my personal advice on this - run and save yourself the money.

Adam gershon is a liar and cant be trusted. I have been scammed and this needs to be exposed.

Update by Naples Resident FL
Apr 18, 2017 6:55 am EDT

Bob Beckett and his team from AMX forced me to use an integrator by the name of Maverick Integration in order to purchase AMX equipment. They simply would not sell me the equipment unless I used Maverick Integration as my integrator.

After selling me close to 300 hundred thousand of AMX equipment, the AMX dealer didn't perform the way AMX promised. Bob Beckett was far more interested in selling the equipment than he was interested in making sure I was going to end up with a working system.

The worst part about this is that I even went to AMX headquarters and let them know that what I wanted. They essentially lied to me and told me how great things were going to be. AMX IN MY OPINION IS NOT THE RIGHT COMPANY FOR YOUR HOME AUTOMATION NEEDS AND BE VERY CAREFUL BEFORE YOU DECIDE TO GIVE YOUR BUSINESS TO BOB BECKETT.

RUN FROM HIM, HE MAKES FALSE PROMISES AND HIS EMPLOYER AMX WAS AND CONTINUES TO BE NO DIFFERENT.

Update by Naples Resident FL
Apr 18, 2017 6:55 am EDT

Richard Salgado works for Dentons is in my opinion one of the worst attorneys I have ever received any correspondence from. This idiotic attorney sent me a letter indicating that he was going to potentially have criminal charges filed against me if I went public with how his client Harman/AMX treated me. I told him I had every right to my first amendment rights and all I want to do is share how terrible of an experience I have had with Harman / AMX.

So far I have written approximately 5 reviews on AMX employees/management team members etc, however, Mr. Salgado's threats were all empty threats and completely ineffective. This attorney is therefore full of it. Next time, don't send me empty threats. It hurts your credibility Mr. Salgado! Bottomline is your client promised me the heaven, but once they got paid, they didn't live up to their promises. Then when I want to bring this to the public eye - you want to throw me in jail! You are insane. You may want to squeeze me in with all negative reviewers on Yelp/Trip Advisor and here in the same jail.

Oh, I have sent Mr. Salgado, probably 5-10 emails since his criminal threats were sent to me. Guess how many responses, I have received in the last 6-8 weeks from this clown - zero. He is *full of it* and can't be taken seriously.

I would never hire this attorney, what an ineffective attorney.

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ComplaintsBoard
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6:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AMX james connolly attorney gives bad advice & is a liar - represents amx

James Connolly works for AMX and has in my opinion completely misdirected their employer and cost them tons of negative publicity by not taking care of a major rift between AMX and me. James also lied to me about how the company has met its obligations by completing the programming which is completely untrue.

Furthermore, he hired outside counsel after he couldn't make it work and authorized the outside counsel to issue a letter to me to have potentially criminal charges filed against me if I went public with my experience with AMX. What a ridiculous argument. All that did was provoke me to go public more. I have spent over 300, 000 with an AMX integrator and the system didn't get implemented correctly. This all because AMX required me to use this integrator. James Connolly didn't want this experience to go public, well too bad.
Now he won't even respond to me, what a crook. His company forces me to buy from an integrator, once they get paid, they don't complete the work and stop responding to me! Be very careful when deal with James Connolly, my experience is he can't be trusted and would rather go silent when customers call his company out on it.
This guy is completely full of it. I would never hire this guy to be my attorney - he is doing a completely disservice to AMX / Harman.

Read full review of AMX
Update by Naples_Resident_FL
Apr 18, 2017 6:42 am EDT

Dinesh Paliwal is not to be trusted.  I reached out to him by his attorneys since I was told not to contact him directly.  I wrote a very courteous letter how his company had caused me huge damages, in the range of approximately 500 thousand dollars.  
Did Dinesh care? Of course not!  Did his lawyers care?  Of course not!  Quiet as they can be.

While I have incurred large damages.  Mr. Dinesh Paliwal is collecting his salary + restricted stock awards of over 6 million annually.  Oh and while he collects that, he doesn't care to even call the customers his company screws over by the magnitude of approx half a million.
Now you tell me - would you trust Dinesh Paliwal or do business with him?
In my opinion, RUN FROM DINESH. COMPLETE SCAM OPERATION AT AMX and HARMAN.  And it's starting to get exposed.
Here is more information on others that lead this scam operation:
Kevin Morrison, AMX: /link removed/
Adam Gershon, AMX: /link removed/
Bob Beckett, AMX: /link removed/
Rashid Skaf, AMX: /link removed/

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