Amp'd Mobile review: Are they insane? 35

When I canceled my account with Amp'd mobile I was told I did not have to pay the cancellation fee because of the horrible customer service I received. However, 4 months later I am being contacted by a collections agency saying I owe 142.61. When i called Amp'd mobile I was told that even though a supervisor waived the fee, the billing department has ultimate authority over those decisions. I was told I would have to pay the fee anyways even though I was told otherwise over the phone by a supervisor.

I signed up for cell phone service with Amp'd Mobile through their website. The next morning, I had a question about the service I just ordered (was a bit vague on their site so just wanted to clarify) and I never even got through to their Customer Service!

Next day, I received my phone and could not activate it.

So I called the 800 # on their website and in the box - the 800# DOESN'T WORK... Called another phone number I had - after 45 minutes on hold, I finally got someone on the phone and he couldn't activate it either...

The next day, I called back and after 31 min. on hold - I reached someone else and told her to just cancel my account. She tried to talk me out of it and told me one of their locations was "snowed in" and finally, after being put on hold so many times... I think they canceled my account. I wasn't sure because I was so sick of being on hold I hung up...

Next day... I called again and asked how to return the phone... The same man I first spoke with, tells me there was a Return Merchandise Authorization form AND a shipping label in the box.. well, there wasn't... So he is supposed to send me the label and RMA form.. It's now been 3 days - no label. no RMA form...

I cannot access my account online (login doesn't work)... I cannot reach anyone using their Online Chat (nobody ever responds, or it's just offline)...
I cannot reach anyone on the phone... I have not received any responses to my messages sent through their online contact form...

My assumption is that this company is actually some guy in his basement and this is his second job! What kind of cell phone provider doesn't even respond?!

GOD AWFUL SERVICE, TERRIBLE WAIT TIME - ON HOLD, NO CUSTOMER SUPPORT, INSUFFICIENT CUSTOMER / TECH SUPPORT (THEY DON'T KNOW WHAT THEY ARE DOING), NON-EXISTENT FOLLOW-UP AND SOLUTIONS.

A scam? Maybe...

BEWARE...

Don't sign up for Amp'd you'll be sorry you did... Get Cingular if you can, they are MUCH better.

Thanks for reading!

Bad experience, been waiting over 6 months for a refund. File a complaint with bbb at http://www.labbb.org.

I agree with everyone 100%! Customer service sucks! Phone numbers are ALWAYS busy! Ur put on hold for no less than 45 min. They don't return your phone calls or emails. Customer service say "I don't know" "I cant help you" but they all can help if your calling to pay your bill. I am still waiting on a replacement phone from May 17, its now June 28! Oh and they charged me for that month I didn't use my phone. They've told me that they've sent it May 17, May 28, June 1, June 8 June 11, June 15, June 21 & June 28. Have i seen the phone?!? NO! They're full of lies! The phone service is good, i get signal very good but how can i enjoy that when the phone wont turn on and AMPD MOBILE wont send me my phone!?!? I thought i was the only one but I'm not! I found this website because i was looking for a corporate phone # and i saw one posted here. I hope at least that works to give to my attorney! I have Pre Paid Legal Service and they're gonna help me with this! But I've sure been upset cause of this! DON'T GET AMPD MOBILE IF YOU DON'T HAVE IT! IT SUCKS!

Wow, and I thought I was the only one! They sure have a way of making you feel like it's all you. Anyway, my story if much like the rest. Rude uninformed CSR's, billing errors, long wait times, bad phone routing... everything... the only way to get any response it is to contact your State Attorney General's office and file a complaint. It's easy to do and the AG's office is full of good people willing to help.

Good luck and feel free to contact me... I might have a direct company number to share.

Cindy

I am in the Army, while on leave in Jan I purchased a amp'd phone. The phone has not worked since Feb. I am stationed in Korea and purchased the phone for my sister so that I could have a way to maintain contact with my family. Each time I try to call amp'd the wait time is 45 minutes to 1 hour. Each time I speak with a representative, I'm told a different story, but the phone is never fixed. I have asked for the phone to be disconnected, but it was never done. Amp'd continues to take money out of my account but the phone doesn't work. Amp'd shows no concern for customers who are paying for a service that doesn't work. I spoke with a representative today who stated he would send me a new phone and a RMA form. After reading the complaints above, I have no doubt that I will never receive the phone.

"LET'S TAKE THEM DOWN"

WE ALL NEED TO FILE COMPLAINTS TO BETTER BUSINESS BUREAU, LOCAL NEWS ANY CONSUMER COMPLAINT ADVOCATE,CHECK OUT"

WWW.STATE.PA US - TO TRY A FEDERAL COMPLAINT I E-MAILED ONE SOURCE . (there is several to choose from) this is definitely the poorest excuse of a company ever! No customer service, No response to any questions! No access to live chat, No e-mail response, No talking to them on phone unless you have over 4 hrs to waste on hold.THE ARE CRAP! I know i would like to know where my Rebate $$$ is and the unauthorized $$$$$ they took from my account. "LET'S EXPOSE THEM FOR WHAT THEY AREN'T."

Well guys here we are. I am an ampd dealer. And i want to say to all that i am closing my store in a busy mall because ampd has put me out of business. After bending over backwards and taking the risk of a lifetime ampd has put me in bankruptcy. We activate 100 phones 98 have a problem. We fix 95 of them, they all get shut off. I will be happy to join in on a lawsuit if someone is doing it. I have lost thousands of dollars with these crapy phones that break, and bills that seem to never be right. I cant even activate phones anymore. The website is down and customer service line is always busy. When i get on the phone as a dealer, guess what i get? Hung up on. And i want to make them money. If anyone wants ampd mobile, dont do it. You will get screwed so bad you wont know what hit you. They will take all of your money and the phone will be shut off anyway. If anyone wants to know more details i want to be anonymous but i will respond. Oh and by the way the hybrid problem isn't a problem. Its a scam. I had a customer so mad he got screwed for getting charged 6 times on his card, he came to one of my stores and pulled a gun on me. I had to call the cops and i felt bad for the guy because all he wanted was a damn phone and what he got in return was an empty wallet and still no phone. Dont get ampd. Want advice, ask. I have sold them since day one.

I got my phone yesterday and i hate it already!: ( i was on hold for 3 hours no lie and than a voice thing came on and said were sorry please call between the hours of 6 am through 7pm. Maybe i will have luck today. And why should u have to pay to activate your phone on line thats stupid i payed 135 dollars for this thing and its useless!

I agree that amp'd wait time sucks but cingular also sucks because they charge you for every possible excuse they think of. But in your case, u got half-assed by ampd. they are OK, but you probably were in (Mr. Fancy pants service), EVDO coverage area. I can't get EVDO within a 150mile radius of my town... and i'm in a very urban community, with a population of over 2mill. I guess ampd doesn't like to be popular and serve their customers but, hey, can't have everything... a phone is a phone, and as long as it calls, im ok with it. Without getting of subject, yes I switched ampd from cingular, and ampd is much better, not only cuz i can show off my sleek red razr to my "cigular, verizon, and nextel" friends (a.k.a. The Standards), but i can get to cal people for under $100,000,000,000,000,000,000 a second with that orange r-tard. I still want EVDO, [censored]!

Hi, i totally agree with people talking about the customer service, but i think i was also scammed by them too. I don't know what i am going to do to get my money back. I had 370 dollars taken out of my account by them in intervals. And they claim to not be able to see the charges. And i tried to contact a lawyer and they tell me that because i didn't sign a contract with them that they cant do anything about it. Its really ridiculous when your trying to find out where your money went and no one seems to know. and when every time you call in to them you get a totally different story from them. Its just messed up ! I was just wondering if anyone else has had a problem with ampd taking money for no reason. and if so if they ever got it back or how they went about doing it.

Ordered my phone on March 1st and did not receive it until March 9th. Somehow when I placed my order two lines were created both attached to the same ESN. Was charged $30 twice even though I had only 1 phone. Battled with customer service just to credit the account I wanted to keep. No one understood this. Because of this problem cust service told me someone would have to call me back so I could activate my phone. After 4 days no one called back so I called customer service back to find out the status of the situation. Still couldn't activate my phone. Finally called corp office in California [protected] and talked with someone who activated phone and got my credit. Another problem; when I placed the order for my phone I selected the option to have unlimited nights for $7/mo. When I had my phone activated I was told it was no longer available for hybrid customers. I completely flipped. Called into the corp office the next day and had it added on when I stated, "I have in writing that I am supposed to have unlimited nights for $7/mo." Called in again just to verify that I have it and I do. Battled with customer service just to credit the account I wanted to keep. If Ampd wants to keep customers from calling corp office they should train their cust service reps better. Since I've gotten my phone activated, I've had no problems yet. Hopefully I won't get billed incorrectly like other hybrid customers have stated.

AMPD mobile excuse my language is a piece of ### service my f**king phone is broke in half and i can't even get a new one because noone is ever available or they have a high service phone velocity as it always says i f**king hate a ampd and one more thing i can't even canceled the f**king service because i be on hold for so got dam long and i can't leave my house because i am handicap ampd is one f**king service i would never recommend noone to i canceled my verizon for this stupid service cause it sounded good why i do not know f**k amp mobile once again and don't ever go to ampd anyone noone.

Just an update to my post from a few days ago. I called the number for the home office and was told that a manager would call me back within 15 minutes. I thought it was just another lie but within an hour I received a call. This guy took my info and said he would take care of it and call me the next day. He did and today my refund was back in my account. I wasted more time than I can remember on the phone with customer service and got nothing but the run around. Thanks so much to the person that posted the home office number. If anyone wants to get their problem solved try contacting this guy at Amp'd.
[protected] Nate @ ext. 4052

So far, I have to agree with the complaints. The phone works, coverage is good, but so far, my rebate still isn't in the system after three months, my 60 days are almost gone, I can't recharge the phone via the website, each time I call CS, it's a 45 minute wait, listening to REALLY bad, distorted music (don't they have any music for white guys?)... And tonight, when I _finally_ get this pinhead named "Damien" (Anyone else ever get him? What a nincompoop.) after 10 minutes on the phone with him, he can't take my credit card. Finally says that he's been "unable to run charges on this computer all day." Well, WHY didn't you tell me that before asking for my CC 4 times (took him 60 seconds each time to enter a 16-digit number in his computer), you idiot?

Oh, and the "auto-renew" for $20, every 60 days, spelled out in the TOS agreement (which is why I bought the phone in the first place), is apparently no longer available.

Can't recharge on the website, can't recharge via Damien, can't get the plan outlined in the TOS... I think this whole thing is gonna go back to Circuit City.

Guh.

Will try one more time tomorrow on the 310 number.

-Fred

WOW! long list, Amp'd is the worst service ever. I got an prepaid service with the Jet phone, for 3 weeks was working good. One day turned on with a white screen, something about a "crash dump" i called and they said phone was well useless now. So they said there gonna send a new one, its been 7 weeks! no phone yet! they are saying backordered, i've called just about every other day but thats all they say, don't know what i'm do next. Huu

Instead of making this a long complaint let me just say " all of the above" I have been waiting for a refund for an account which never should have been activated. That was January 29 and I have called everyday since and still do not have my money back. I just lucked across this site and called the number for the home office. I was told that a manager would call me back within 15 minutes but time is ticking away so we'll see.

to start my phone was back ordered which we were not forewarned about it being out of stock on ampd's website. No biggie there though a couple days late i got the phone. So i try to activate my phone and because my name was on the ship to address not the bill to address they wouldn't allow me to activate service. Even with my mom on the phone and all the billing info on hand they told me they couldn't do it without the billing person on the phone. So after asking to speak to two different supervisors they finally agreed. Our next problem came when the first day after activating my phone said "you do not have enough money in your account to make this call please recharge your account". So once again another call to ampd cs (crappy service) so then we get a lady who tells us that the name on billing has to call in and so we ask how do know if i call in and just say his name when you ask for it. she then said well fine then ill just make a note on your account that your going to have random people call and say its him. so then she said that she wouldn't give us a supervisor or her badge number because "its company policy" so then they gave me a credit. then after using 100 minutes it said you dont have enough money to make this call and im supposed to have 500 minutes on my phone. after a 45 minute hold with cs they then told us hybrid accounts are acting like prepayed and charging $0.25 a minute. they then said well give you a credit now 240 minutes out of 500 here we go again on hold with cs and only 10 mins. into it.

Same problem has been going on for more than a month I paid for the Hybrid 1000 ETB plan never received it ended up with a prepay plan instead called in and told cust service the problem they stated that they have had problems with the hybrid account for the last couple of months and to call back in and they would recharge my account. Well great free phone service not so fast who has time to stay on hold for 45min for a 20 dollar credit not me.. Stay away from ampd I will be going back to Sprint this week after spending more than 450 total for one month of phone service with ampd mobile.. 200 for razr phone plus 49.99 for the ETB plan which I have never received and another 200 -240 on loading up my account as I cannot wait an hour on hold every other day. If anyone want to email me horror stories please send to amdsucks@southnetworks.com

ABSOLUTELY AWFUL! The customer service reps must be crack heads at this company. they dont know their head from their ###. i ordered a phone on feb 25 online and the order page froze so i refreshed and hit purchase again. i went to the chat help they have and started being qued at 57 and four hours later made it down to 4 where it didnt move for another hour. i called the 1 800# the next day and was grated by one of the dumbest people ive ever spoken to. i cant believe that these people actually are titled cust. service reps and that they actually get paid to do this. ive never hear " i dont know" and "UM" so many times in my life. i had a simple question, in that i wanted only to have the second account cancelled and refunded. i was told that the account was pending and that the money had not gone through yet so they couldnt refund it, but to call back in a day or two. the next day i receive an email from their shipping dept. telling me that my phone couldnt be shipped to my address and that they wanted me to give them another address. what they ###, hello this address is my home where else am i supposed to ship it. i called back today march 2 and was on hold for about 35 minutes before i was greated by a cust. serv. rep that was oblivious to what was going on. i was told that i would have to wait for delivery of the phones and then at that point i could send one back and be refunded. only problem now is that they cant ship the phones to my address. NO PHONES=NO WAY TO BE REFUNDED. MAYBE I HAVE IT ALL WRONG AND THESE GUYS ARE SMARTER THAN I THOUGHT AND THEY ARE RUNNING WON HUGE SCAM.

Ampd sucks!

Patrick your full of crap, sounds like you work for ampd with the way your saying stuff, "wait it out" THAT IS WHAT THEY WOULD WANT YOU TO DO!

Wait "X" days and we'll have it fixed, wait a month and we'll ship that phone out to you, is ampd going to ship your phone?

FU** NO THEY ARENT!

I wasnt to upset after resolving most my issues in the first 3 months of service, but today I receive a bill for $400+! Theres $350 worth of phone charges FROM SOMEONE ELSES ACCOUNT!

Ampd is a joke, buy verizon, they own ampds towers as ampd is not even a "real" cell phone company.

I wanted to let everyone know that I have been made aware that Amp'd has a new director of Customer Service as of the 16th of this month. In my speaking with her, I have found new confidence in the company- as they have not only resolved my issues- but also persuaded me that the future is indeed going to be brighter. I encourage everyone to wait out the next thirty days and make sure you note who you are speaking to and when. I want to state again that I think Amp'd's phone reception and clarity, as well as the value of their packages- is and has been exceptional. If the company is committed, as I now believe they are, to reforming their customer service I would recommend their unlimited packages to almost anyone in a sales position. There simply is no better value package out there. That's why this conundrum has been so counter-intuitive, as soon as their customer service catches up, they're almost certainly the best bang for buck in the whole cell phone carrier market. To that end I wish the new Director great luck in all her future endeavors.

Just want to thank SaraAnn for the number in California, I have made great use of it now, and I'm not done yet... It's important to give these kind of companies HELL. I have been a costumer since October of last year and my experience with costumer service has been the same as all of yours. Whether it was "precious" or "reese", the reps were so full of crap their words became as useless as their dept has proven to be. But I persevere and I promise when I'm done harassing the Hell out of this company they'll pay me to cancel the contract. This company would have had a costumer for life if they had simply done what they said they would... but they don't. Not Once. Swamp that number. [protected]

Amp'd Mobile is a low quality piece of crap. Sure, that Razr looks nice but the horrible service with it is not worth it. We signed for the online chat and we were number 75 in line and then after two hours we were number twelve when all of a sudden, we were logged out! Frustrated, we sent an email to customer service. They did not respond of course.

We also tried the phone but didn't get very far. They only told us to go to chat online but it defeated the purpose of NOT going to online chat. This company should be shut down for being a big scam. I warn others not to use this service. You'd be better off with something better.

I'm having the same problem with amp'd mobile. The services is ok but customer services is garbage. I want to know how to reach there corporate office. Where's the petition for me to sign?

I have had ampd mobile for a year and I love it, It sucks you guys have had those problems, anytime I have had a question or a billing problem one time they were very helpful and fixed my bill immediately and actually gave me a credit for the mistake. I know other people with ampd and they all love it.

I found a contact # other than the 1-800 number. You guys are going to love me.

Phone: 310.575.2500

This is their main office, in Los Angeles.

Ampd mobile is slow never answer the questions i ask them just sending me email with there phone number i cant get throw to them with there high call volume when i call, they said i went over my minutes and i been using ampd mobile for over 13 months never came even close to going over my 1000 minute calling plan i read my statement and theres lots of phone numbers on my bill that was never made on my phone or received on my ampd mobile phone i called and they sent it to a another apartment to be fixed and heard nothing its been over 2months and cant even get a hold of them. there nothing but scamers they didn't even know what places i call with there wrong area codes on my bill and phone numbers i never called. Check your monthly statement to see if there are calls never made or received on your ampd phone bill, there cellphone tax ever month is too high I'm paying 12 dollars a month on tax i only paid 5 dollars with metro tax every month.

I tried signing up with Ampd on a Hybrid 1000 plan last Saturday. I tried all night to get thru and all they would do is tell me to call back in 30min to an 60min because their having a high call volume, I refused to call back and start over and they hung up on me (this happened all night) the next morning I got ahold of someone and I expressed I wanted to activate the phone as a Hybrid plan but she only activated it as a pre-paid and told me that Hybrid wasn't taking. After waiting so long the CSR was not willing to give me what I wanted I decided to go to a local authorized dealer for ampd. The dealer was able to activate it as a Hybrid plan but the phone continued to act as a pre-paid. I call the dealer and told him the problem he said he would correct it... he calls me back gives me my new number and activation code and says everything should be fixed now. When I reactivated the phone it still continued to function as a prepaid. This happened twice. I was also charge for a Hybrid 1000 plan in my account but I didn't even have the service. I finally decide to call my self and fix the situation. I waited about 45min before I got ahold of a CSR, I explained the situation and he told me what he could do for me is give me a credit of twenty dollars so I could continue to use the phone because he stated that their hybrid plans have been having problems for the last Three months. I stated that I didn't want that resolve because I would not be receiving the full 1000 minutes I was entitled too on monthly basis and I didn't want to call back every other day to get more credits. I told the rep to just cancel the Hybrid plan and refund the money they charged me, I would only use the phone as a strict pre paid and to compensate me with $10.00 in pre paid credit for all the hassle I've been through. They agreed and began the refund, the rep began to confirm my Credit card number and after waiting like 30 minutes I asked if he was still there he stated he was but he could only refund in five dollar increments which I found strange after all was said and done he did not refund my account he only gave me a $60.00 dollar pre-paid credit on my phone and stated he could not refund my credit card account. I find that strange that they can charge people but can't refund? I also pray that I will not be charge again next month. This needs to stop and I think the only way this will happen is if we all get together and start a class action lawsuit for all our grief and wasted time, money, stress, etc.

E-mail me and lets pool together on this Scam of a company.

I signed up online a few days ago with express shipping. The next day I get an email saying my phone is out of stock and is backordered. Fine, I think...I go to fill out the $100 rebate for the phone and I notice that it expired last month. WTF? It's two weeks into February and they're still pushing out of stock phones with an expired rebate. I sent an email after being on hold forever. They say they'll try to respond within 24 hours. It's four days later.

I really wish they hadn't charged me already or I'd go with another provider. Getting a live rep is so impossible that I don't want to go through the trouble of finding out that I'd have to wait 30 days to 10 weeks to get my money back.

Man, I sure wish I found this site before I purchased the phone and service. EVERYTHING that you all have stated has happened to me also. I would like to get a petition of people who have had this TERRIBLE service from Amp'd Mobile. I am going to begin to petition the corporate office of Best Buy and EVERY other company who is selling this companies service. I will also begin to pursue Fox News, CNN and MSNBC to do a story on this company. Please send me all of your stories and those who you know who have had this problem. It is time some people stood up and demanded retribution for this companies misrepresentation as a reputable business. Too many people are being SERIOUSLY RIPPED OFF!

This is absurd!

Steve Hansen

I signed up for an Amp'd Mobile account on Jan. 21, 2017. The next morning, I called to ask a question about my service and after 45 min.

on hold, finally reached someone.

On Jan. 23rd, I received my phone and ended up waiting another 52 min. on hold! because I COULD NOT ACTIVATE MY PHONE... Well, Neither could Amp'd! They told me to wait a day for something to happen (can't remember) and sent me on my way.

A few hours later, I called back to see if they could Activate my phone then, but waited on hold for over 30 min. - At that point, I was very uncomfortable so I asked them to cancel my account. After being put on hold for every question I asked and the Customer Service Rep trying to convince me to not cancel, I finally got them to Agree to Cancel the account. I was on the phone with this woman for about 45 min. and while on hold, I was disconnected.

I had to call back to get them to send me a Return Merchandise Authorization Form because they forgot to include it with the shipment...

On Jan. 31, I still hadn't received the RMA form, so I shipped it back to the company, and sent them a DELIVERY CONFIRMATION showing they received the phone on Feb. 2nd.

It's now Feb. 8th, I STILL HAVEN'T RECEIVED THE RMA FORM OR MY REFUND!

They NEVER sent the RMA Form... And I have been on hold now for 35 min. Finally reached someone and they transferred me to the Returns Department...

They have not Refunded me for the phone and are giving me a hard time about it.

PROBLEMS:

Company has a 800# that is usually busy, and when you finally get through, you're on hold for 30 to 52 minutes before you even reach anyone, while listening to outdated advertisements from last year...

Company has POORLY TRAINED CUSTOMER SERVICE who have no idea how to deal with Activation, Billing and Returns issues...

Company has a Chat Feature on their website that does not work...

Company's email address for Customer Service ONLY sends back Automated Responses (I've received the same response 7 times) and they NEVER RESPOND to your inquiry.

The Automated Response tells you to call if your issue hasn't been resolved...

Refund my account for the phone that was returned, which a Shipping Tracking Confirmation has confirmed receipt on Feb. 2, 2017, in the Amount of $65.85.

Ok, I just got off the phone with Customer Service (after 58 min. on hold) and she was very rude.

First she tells me that Refunds are handled by a Third Party and they have no control over it. Then, she tells me it will take 8 to 10 weeks to receive a refund...

Well, I couldn't believe that - she puts me on hold, comes back and tells me she made a mistake, and that it should take 30 days to receive a refund.

I asked who I could contact about my refund, and she refused to give me the contact information for that company (Brightpoint America was where I shipped the phone) and told me there was no other way for me to contact anyone about the refund. I asked why I can't call anyone about it, and what am I supposed to do if I don't receive it in 30 days. She told me to contact her again, and wait MORE than 52 min. on
hold if I have to because they "are a new company and people are signing UP for service, while I'm waiting for my refund"... In other words, I was NOT IMPORTANT to them...

VERY RUDE... I am completely convinced that this company is going to fail miserably in the long run, with customer service that treats people like trash.

They won't be in business very long...

On Jan 11 my phone froze up and would not work. It was 3 weeks old. I called AMP'D customer service. After being on hold for over an hour I finally got through. They told me that they would be sending me a new phone and I would receive it in 3 to 5 days. On Jan 19 the phone still had not arrived so I tried their on line chat. I was 96th in the queue and waited for an hour before I moved up to 85th. so I called and after waiting for 45 minutes on hold, I was told that the phone was on back order but would be sent out in two days and I would receive it in 3 to 5 days. On January 24 I called back and they said the phone had been shipped. Once again the phone never arrived. So I called again on February 3rd, I got a busy signal for over an hour. I tried the online chat but found I was 106 in the queue after an hour I was still 102. I continued to call as well and finally talked to a customer service rep. I was told that all the phones had just arrived and he had a letter from upper management to tell callers we would be receiving them on Monday the 5th. On Feb 7th I called back and I was told the phone was still on back order.

I have finally realized that their customer service is to tell you what ever they think you want to hear to get you off the phone. I was out and out lied to over and over again. I still do not have a phone and its been almost a month. I have spent more then 15 hours on the phone or waiting for their online chat. This has to be their corporate culture, and I hope it brings down their company because they treat their customers with utter contempt.

About 40 days ago I purchased a phone through Amp'd mobile. The customer service w/ this company is the worst I have ever experienced! I can't ever log onto my account through the website, every time I call I'm on the phone more than an hour, and finally when you do get a live person to speak w/ they don't know what they are talking about. Last night I called to pay my phone over the phone b/c I could not log onto my account on line. After waiting about an hour I made my payment w/ the rep who came back and told me she charged my account twice. I was very upset! She told me that it would take 48 hours to credit my account back, that is what her supervisor said. I told her I wanted to talk to her supervisor. She said her supervisor did not take phone calls and she would not give me her supervisor's name. Then I asked her if she was sure it would credit my account back w/in 48 hours. Then she started saying she was not sure..so I asked for her complaint line b/c I was just so tired of all of the service they provider. She said they did not have a complaint line! Now today I try and turn my phone on and it won't turn on. I tried to call this morning and waited 45 min. and had to hang up b/c I am at work. This is the worst company ever. I am going to try to do everything to get out of this contract! I have never had such a worst customer experience in my LIFE! I mean it's one thing to have to wait and hour, but then when you finally get someone they don't even ever know what they are talking about. I am going to contact the better business Bureau.

Been through the same routine. Filed a complaint with the BBB and called Best Buy where I bought the phone.

Online twice trying to reach customer service 45 minutes each time. Called to receive my bill and it was totally wrong. Completely misrepresented service at the purchase and could not resolve the issue I call about.

I was told that someone would contact me back IN TWO WEEKS. What kind of customer billing response calls you back in TWO WEEKS?

Ridiculous. I will let the BBB and the attorney general deal with it. Questionable business practices.