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2.0 34 Reviews

Amigo Energy Complaints Summary

9 Resolved
25 Unresolved
Our verdict: When using services from Amigo Energy with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Amigo Energy reviews & complaints 34

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ComplaintsBoard
V
5:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amigo Energy rip off, bad customer service

I was also one of the unlucky people to be switched over to Amigo when National Power went out of business.
Sometimes I get a bill from them, sometimes I don’t. I have NEVER received a call from them on neither my home phone nor my mobile. I have to call them to find out how much my bill is or to make a payment. AND, every time I call, I am on hold AT LEAST 35-40 minutes before I can actually talk to someone! I have tried to set up my “MY AMIGO” account online but I get an error message each time stating “We could not locate this account. Please ensure that the information you entered is correct.” I recheck and re-enter the information from my bill and still get the same error.

On December 12, 2008, I called and after being on hold for almost an hour, a customer service rep answered. I told him that I needed to make my payment on the newest bill that I had for $189.00. He told me that he could not take my payment because a disconnect notice had already been sent out a few days ago and that I would have to go to any Wal-Mart and make a payment via a MoneyGram ExpressPayment and that I had to pay $349.97. When I asked why I had to pay $349.97 when my bill was only $189? He said that another bill had already been sent recently and that I would have to pay that amount also in order for my service to not be disconnected and that it had to be paid before December 29. I told him that I had not received a new bill for the additional amount and asked if he could email it to me. He told me he could, got my information and said that he would send it immediately. I told him that I would go send the MoneyGram as soon as I got off the phone. I did, he didn’t. I still have not received the new bill, email or U.S. Mail. I have never received the infamous disconnect notice that was sent out either.
Today is December 29 and at approx. 10:45 this morning, my power goes off. I immediately called Amigo. I was on hold for 1 hour and 12 minutes and finally Eileen anwers. I told her that my power just went off. She asked for my account number and then puts me back on hold. She comes back on and says, ” Ma’am, we just sent a re-connect request to Centerpoint this morning.”
I asked why they would just send it this morning when I paid the amount that I was told to pay 17 days ago on December 12. This is when things get fishy. She said, “We sent a disconnect notice to Centerpoint electronically on December 12 and then you made your payment on December 12 so on December 13, we sent Centerpoint a re-connect notice.” I asked her “If you sent it to them on December 13th, why would you send it again just this morning?” She tells me that after they sent the re-connect request on December 13th, Centerpoint denied the request. I asked “Does it say why?”and she says “No.” I asks, “What day did they deny the request?” She says, “I don’t know.” I asked “Why didn’t someone re-send it before today?” She says, “I don’t know. All that I can see is that it was sent to Centerpoint sometime this morning and that it will take anywhere from 24 to 48 hours to have my power restored.” I asked if there was someone else that I could speak to or if I needed to call Centerpoint to find out why it was denied and when my service would be restored? She says, “There is nothing more that we can do. The matter is out of our hands and if you keep speaking to me in that tone, I will terminate this call right now!” Can you believe that? My tone….MY TONE!
I hang up, call Centerpoint’s 800 number for power outages. I was on hold for approx 2 minutes and a lady named Cathy answers. I explain to her what Eileen at Amigo tells me and she looks up my service address. She then tells me that Amigo sent a disconnect notice on December 22 to terminate my service on December 29. She said that did not send anything on December 12 or December 13 and that they have only received a disconnect notice, not a re-connect notice. She said they could not deny a re-connect request for me if they never received a re-connect notice in the first place. She also said they they have to receive them by 2:00 P.M. otherwise, my power would not be on until tomorrow. She said that since it was Amigo’s fault, Amigo could send another request and that Centerpoint could do a priority restore so that my power would be back on by 5:00 for sure but that they would have to request it. She told me to call Amigo back right away and tell them to re-send the notice since it takes between an hour or two for the request to come thru. She also told me that Amigo does not have a name on that account and that when I call them back ask them to add my name since they are the only one that can do it.
So, again, I call Amigo. It is now 12:47 and again I am listening to a recording for 32 minutes. Finally, Kerina answers. She is more help and more polite than Eileen was although she also said that she saw everything that Eileen had told me earlier. She said the she did not want to re-send the re-connect request because she was afraid that it would cancel the one that was sent in the morning. I asked her what time was the request sent this morning. She said it only shows AM or PM. I asked if I could speak to a manager or supervisor and she said that I would have to hold. She put me on hold and within 5 minutes, came back on the line and told me that there were no supervisors available. Then she said she talked to a supervisor and he told her that there was nothing that they could do and that he would not request an emergency restore. When I said that I thought she said no supervisors were available, she said “He is available but not to talk to you.” I asked what I should do since my power should not have been disconnected anyway, she said, “You can call Centerpoint back to see if they have received the request yet but other than that, the matter is out of our hands.”
So, here I go again. I call Centerpoint and almost immediately, a rep answers. I tell her what the Amigo people told me and she says that was not very good customer service and checks again for a re-connect request. When I ask if there is someone else that I can speak to she said, “Would you like to speak to a supervisor? I’m not sure there is anything they can do until we receive the request from Amigo. You are welcome to call us back as many times as you need to until you find out that we have received the request.” I told her that I would call back around 2:00.
At 2:20 I call Centerpoint once again. The rep answers right away and when I ask if she could tell me if they received my re-connect request she asked for my service address and immediately says, “Yes Ma’am. We have received it and rest assured your power will be restored between now and 10:00 tonight”.
Thank God for Centerpoint AGAIN. My power came back on at 3:30 this afternoon.
I think it is entirely wrong and should be considered criminal, to turn off power for a bill that was paid almost 20 days earlier. Amazing that Centerpoint’s customer service reps provided more assistance to another service provider’s customer! All of Amigo’s employees should be fired for their screw-up and NOBODY had the common decency to apologize….EVER! I also have still not received the last bill that was supposedly mailed and emailed and still haven’t received a disconnect notice.
I will be sending a copy of this letter to the Public Utilities Commission on the advice of one of Centerpoint’s customer service reps. I called the 800 number that she gave me and the recording states that it could take up to three weeks for a response to their investigation.

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L
Live Life
Honolulu, US
Apr 27, 2009 6:51 am EDT

Parallell Universe! Amigo is a scammer that promises to be your friend. But the real truth is they are the worst Triple rip-off, liars, bad service, customer dis-services, and no friend of mine either! I feel that this person has explained just what also happened to me.
This is the very worst company I have ever had the unpleasant experience to be paying money! I have tried and tried to work with them, but there is never a common ground, or concession by un-Amigo. They try every possible way to get more money. Especially when they charge for a late notice and a reminder of the late notice. That is double dipping to the max! Then you get a fine for late payment too. That is a really cold-shot triple rip-off!
I have sent an official complaint to the Public Utilities Commision and I advise everyone else to do likewise. I have received a response from them stating that they will keep me informed of any new developments.
I also sent one about National Power Co., just in the outside chance that they will ever recover my $250 deposit
which disappeared between them and "mi un-Amigo". I am also transferring my service to a more "tried and true" company.

L
L
Live Life
Honolulu, US
Apr 27, 2009 6:46 am EDT

This is the worst COLD SHOT triple rip-off company ever. Everything the last person wrote happened to me in almost the same ways over the last 4 months. It must be a Parallell Universe.

File an official complaint with the BBB, and the Public Utilities Commision in Austin, as I did, and also about National Power Co. My $250 deposit disappeared between NPC and Mi Un-Amigo. Doubtful I'll ever see a penny of it, but it's worth a try.

ComplaintsBoard
G
3:28 pm EST
Resolved
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Amigo Energy billing/ customer service

I agree with all the other postings. I have experienced the same problems with Amigo. Billing two months at one time, charging at least twice sometime three times what I was paying with National Power Company. I was fortunate and found out through a call to CenterPoint that I was being changed to Amigo. I called them and was treated very friendly and agreed to a 3 year contract to lock in a low rate (.15/ kw hr). I didn't like the idea of being on a contract but I went with it because the other option was 0.19/ kw hr. Two months went by and no bills. I contacted them. Within a few days I got two bills due at the same time totalling nearly $700. FOR TWO MONTHS AT A LOW RATE! In the heat of the summer the year before I never paid more than $200 to NPC. How can 0.02/ kw hr make such a drastic difference?
When you can get through to the company, it's hit or miss wether someone can speak English. I usually have to talk to a supervisor. They are rude, unhelpful, uncooperative and give the word "amigo" a whole new meaning. I can tell you, I would never treat a friend the way they treat their customers.

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vickio
Houston, US
Dec 29, 2008 5:34 pm EST

I was also one of the unlucky people to be switched over to Amigo when National Power went out of business.
Sometimes I get a bill from them, sometimes I don’t. I have NEVER received a call from them on neither my home phone nor my mobile. I have to call them to find out how much my bill is or to make a payment. AND, every time I call, I am on hold AT LEAST 35-40 minutes before I can actually talk to someone! I have tried to set up my “MY AMIGO” account online but I get an error message each time stating “We could not locate this account. Please ensure that the information you entered is correct.” I recheck and re-enter the information from my bill and still get the same error.

On December 12, 2008, I called and after being on hold for almost an hour, a customer service rep answered. I told him that I needed to make my payment on the newest bill that I had for $189.00. He told me that he could not take my payment because a disconnect notice had already been sent out a few days ago and that I would have to go to any Wal-Mart and make a payment via a MoneyGram ExpressPayment and that I had to pay $349.97. When I asked why I had to pay $349.97 when my bill was only $189? He said that another bill had already been sent recently and that I would have to pay that amount also in order for my service to not be disconnected and that it had to be paid before December 29. I told him that I had not received a new bill for the additional amount and asked if he could email it to me. He told me he could, got my information and said that he would send it immediately. I told him that I would go send the MoneyGram as soon as I got off the phone. I did, he didn’t. I still have not received the new bill, email or U.S. Mail. I have never received the infamous disconnect notice that was sent out either.
Today is December 29 and at approx. 10:45 this morning, my power goes off. I immediately called Amigo. I was on hold for 1 hour and 12 minutes and finally Eileen anwers. I told her that my power just went off. She asked for my account number and then puts me back on hold. She comes back on and says, ” Ma’am, we just sent a re-connect request to Centerpoint this morning.”
I asked why they would just send it this morning when I paid the amount that I was told to pay 17 days ago on December 12. This is when things get fishy. She said, “We sent a disconnect notice to Centerpoint electronically on December 12 and then you made your payment on December 12 so on December 13, we sent Centerpoint a re-connect notice.” I asked her “If you sent it to them on December 13th, why would you send it again just this morning?” She tells me that after they sent the re-connect request on December 13th, Centerpoint denied the request. I asked “Does it say why?”and she says “No.” I asks, “What day did they deny the request?” She says, “I don’t know.” I asked “Why didn’t someone re-send it before today?” She says, “I don’t know. All that I can see is that it was sent to Centerpoint sometime this morning and that it will take anywhere from 24 to 48 hours to have my power restored.” I asked if there was someone else that I could speak to or if I needed to call Centerpoint to find out why it was denied and when my service would be restored? She says, “There is nothing more that we can do. The matter is out of our hands and if you keep speaking to me in that tone, I will terminate this call right now!” Can you believe that? My tone….MY TONE!
I hang up, call Centerpoint’s 800 number for power outages. I was on hold for approx 2 minutes and a lady named Cathy answers. I explain to her what Eileen at Amigo tells me and she looks up my service address. She then tells me that Amigo sent a disconnect notice on December 22 to terminate my service on December 29. She said that did not send anything on December 12 or December 13 and that they have only received a disconnect notice, not a re-connect notice. She said they could not deny a re-connect request for me if they never received a re-connect notice in the first place. She also said they they have to receive them by 2:00 P.M. otherwise, my power would not be on until tomorrow. She said that since it was Amigo’s fault, Amigo could send another request and that Centerpoint could do a priority restore so that my power would be back on by 5:00 for sure but that they would have to request it. She told me to call Amigo back right away and tell them to re-send the notice since it takes between an hour or two for the request to come thru. She also told me that Amigo does not have a name on that account and that when I call them back ask them to add my name since they are the only one that can do it.
So, again, I call Amigo. It is now 12:47 and again I am listening to a recording for 32 minutes. Finally, Kerina answers. She is more help and more polite than Eileen was although she also said that she saw everything that Eileen had told me earlier. She said the she did not want to re-send the re-connect request because she was afraid that it would cancel the one that was sent in the morning. I asked her what time was the request sent this morning. She said it only shows AM or PM. I asked if I could speak to a manager or supervisor and she said that I would have to hold. She put me on hold and within 5 minutes, came back on the line and told me that there were no supervisors available. Then she said she talked to a supervisor and he told her that there was nothing that they could do and that he would not request an emergency restore. When I said that I thought she said no supervisors were available, she said “He is available but not to talk to you.” I asked what I should do since my power should not have been disconnected anyway, she said, “You can call Centerpoint back to see if they have received the request yet but other than that, the matter is out of our hands.”
So, here I go again. I call Centerpoint and almost immediately, a rep answers. I tell her what the Amigo people told me and she says that was not very good customer service and checks again for a re-connect request. When I ask if there is someone else that I can speak to she said, “Would you like to speak to a supervisor? I’m not sure there is anything they can do until we receive the request from Amigo. You are welcome to call us back as many times as you need to until you find out that we have received the request.” I told her that I would call back around 2:00.
At 2:20 I call Centerpoint once again. The rep answers right away and when I ask if she could tell me if they received my re-connect request she asked for my service address and immediately says, “Yes Ma’am. We have received it and rest assured your power will be restored between now and 10:00 tonight”.
Thank God for Centerpoint AGAIN. My power came back on at 3:30 this afternoon.
I think it is entirely wrong and should be considered criminal, to turn off power for a bill that was paid almost 20 days earlier. Amazing that Centerpoint’s customer service reps provided more assistance to another service provider’s customer! All of Amigo’s employees should be fired for their screw-up and NOBODY had the common decency to apologize….EVER! I also have still not received the last bill that was supposedly mailed and emailed and still haven’t received a disconnect notice.
I will be sending a copy of this letter to the Public Utilities Commission on the advice of one of Centerpoint’s customer service reps. I called the 800 number that she gave me and the recording states that it could take up to three weeks for a response to their investigation.

ComplaintsBoard
L
3:08 pm EST
Resolved
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Amigo Energy scam artists

I was one of NPC customers when they went out of business. I never received notice of any transfer, NOTHING. I made my usual payment thinking they were just late sending the bill. We left TX in August and after our move we received a $700 bill from Amigo for 2 mo...yes, 2 mo of power usage. I called and asked what the bill was for since I never signed up for service with them. They told me that NPC shut down and they took over their accounts...I was told they sent me an email letting me know. An email? Wtf? I never got an email from them... they said that they'd reduce the bill from $700 to $500 which is still insane. I agreed to pay it just to be done with them. They were told to send a revised bill with the adjustment to my WA address...which I never got. My mother in CA just received a notice via forwarded mail that I'm being sent to collections for the full amount. It's total bs. Did I mention the 45+min wait times to have your call answered? When it is finally answered...good luck talking to someone who speaks or understands english. I never got my money refunded from NCP either for the overpayment on the account with them. Amigo energy is a horrible company that I never would have done business with had I been given a choice. They're the worst I've ever seen...or heard of. Amigo is definitely NOT my amigo.

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5:24 pm EST

Amigo Energy billiing / customer service / disconnection

Let me start by laying out some backround for our home. I've been unemployeed for a couple of months now. Been looking for a job, but having no luck with it. This means our only source of income to pay any of the bills is my husbands military paycheck. Those of you in the military know that it's not a HUGE paycheck, and with several things we're working to pay off money's gotten tight. We've been working with nearly everyone we owe money to with satisfactory results on both ends...except Amigo energy.

Our bill was due Nov. 10th and was the total of $346.08. Starting a few days after we'd received it, my husband and I took turns trying to get a hold of someone with Amigo energy to work out a way to pay the amount over time. It was a higher bill then usual, but I figured that maybe the prior month we only paid a partial amount...I haven't gone back and looked through the old bills yet. I plan too though.

Anyways, it wasn't until Nov. 18th that someone finally picked up the phone. This was after almost two weeks of us alternating who would be sitting on hold for an hour and longer and different points during the days. On the 18th I waited 1 hour and 37 minutes on hold before someone answered my call.

I was told that we had to pay $216 that day and that it had to be a money gram, because we hadn't called before the 10th. I said okay, so if I pay $250 the left over amount will go onto the next bill? The rep told me no, because we had to pay $346 to keep the electricity on. I asked where that number came from and she said that it was the past due amount. I asked where the $216 came from and she said that was the amount due. So I asked if the total amount we owed was around $550. No, she said, we owed $216. Again, I asked if $250 would keep the electricity on and the conversation started repeating itself. When I asked to speak to someone else to get clarification since we were not understanding each other, she hung up on me.

Determined to get at least part of the bill paid, I went to Walmart to do a money gram for $250 and after I parked the car, called Amigo again to make sure that would be enough to keep the electricity on. I walked from the far side of the parking lot on hold. Waited in line for about 45 minutes on hold. Got to the teller, told her everything I needed to do, had her figure out the correct company code (we had to send one previously to the same company when we didn't get our bill and the payment was past due), received my receipt, went grocery shopping for milk and bread (with the last of our money), paid for that, got to my car, and hung up the phone because I didn't want to be on hold driving through town.

Soon after I got home, my husband did as well and I explained everything to him that had happened. We had an appointment that night, so didn't have time for sitting around on hold again. On the 19th, he went to work and I proceeded to call Amigo again... and again.. and again... I had to keep calling back between times I was filling out more job applications and trying to reach the people I had already filled out job ap's with. Suprisingly (not), even though my on hold times varied from 30 minutes to 2 hours, no one ever answered my calls.

Today's the 20th. I called again and waited on hold for over an hour before I hung up because I had a doctor's appointment to attend. Once I got through there, picked up my prescriptions, and made it home again, I called Amigo again. This time after about 30 minutes someone actually answered!

I told him that I wanted to make sure that my electricity was going to stay on and set up a date to finish paying what was now past due and the current bill between the 29th of this month and 1rst of December. The guy I spoke to told me we owed Amigo $501.49. I asked what for since I just made a payment of $250. He said that he didn't see that, did some more checking, asked for ridiculous amounts of information (phone number, address, how we paid, when we paid, referral number, and a bunch of other stuff) to finally say oh yes, you paid that but you still owe $501.49. I asked how our bill had gotten that high. He told me that it was just the amount due now. I said okay, but we paid $250 two days ago. Doesn't that take off about half of the bill? He replied it did, but we still owed $501.49. I asked if our electricity was going to be kept on since we paid 1/2 of that and was put on hold for another 15 minutes.

When he came back, he had a new number of $96.08 that had to be paid before the 24th or our electricity would be turned off. I stated again that we have NO MONEY and had JUST PAID everything that was in our checking account and wanted to set up a payment plan to bring everything current. He said that was impossible since we were already late and they had already been working with us.

They had? WHEN? In over 8 days we had gotten 2 phone calls answered. How in the heck were they working with us?

Anyways, we were going around in circles and I asked for the number to their legal department or who I would talk with inside Copperas Cove so that we kept our electricity going on and he told me that it was impossible to keep it connected unless we paid the $96.08 and then hung up on me.

Now we're trying to figure out how to make the negative dollar amount in our bank account grow into the positive so that our electricity isn't cut off on the 24th until we can pay it 5 days later.

Moral of all this?

AMIGO ENERGY is NOT your friend!
They DO NOT work with you.
They have POOR POOR POOR customer service.
If you're trying to save money, you're better off going to paper fans and candles.

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Update by Nicole
Nov 20, 2008 7:28 pm EST

Updates:

A friend of ours has decided to pay the remaining balance on what was due on the 10th for us, and we'll be paying her on the 29th.

We're actively looking for a new electric company, and right now it seems as though Reliant has the least amount of complaints against it. Does anyone have any feedback on them?

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B
10:44 am EST

Amigo Energy ripoff billing

Well, I got two bills for $350 for my home. The bill was for one month and I called to say they sent to different bills for the same month.
Nope I had to pay both bills.
I asked why so high and it turns out, its just a estimate bill and not from the meter.
The turds just guessed how much I owe and sent me two bills, the same amount to the same timeframe to the same house and I had to pay both of them.
I refused and I have no power.
I did complain and they just hung up on me. 'find someone else to powere your damn home."
Im warning you guys, dont do business with them theyre ###s.

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Raul
,
Nov 12, 2008 10:39 pm EST

I ran into the same scheme about billing at an inflated rate after Hurricane IKE. I had to call CENTERPOINT to request actual meter reading. Two weeks later, I m still waiting. I changed service from AMIGO to another provider recently because of bad customer service. AMIGO ended up charging for the last two months before I got service from another provider.

AMAZING thing is that during the month I had electrcity with Amigo before IKE, my bill was lower than when I did not have electricity after Hurricane IKE. Imagine that. Today, an AMIGO representative I threaten me with legal action and used the scary tactic--referral to credit bureaus.

I told AMIGO representative I was willing to pay my bill as long I got an acutal meter reading done. Still waiting. AMIGO rep continued saying that my bill would be higher if I waited and that I really did not have option to wait. Today, AMIGO could offer me 20% discount off the inflated price when I did not have electricity. I said NO about ten times, but AMIGO rep persisited like a Kirby vacuum sales rep.
It was take the deal now or Amigo is going to take legal action and make a referral to credit bureau. So much for name AMIGO. They dont stand for that.

I imagine Centerpoint is bombared with actual meter reading. As such, AMIGO is in a rush to offer deals to settle. They don't want to bill you for actual meter reading. Imagine that.
DON'T BE FOOLED BY AMIGO; THEY SHOULD BE CALLED FOE.

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R
12:57 am EDT

Amigo Energy nasty cust. svc, unless u pay threatens to cut power, fone lines longwait, untrained agts, no fax number

THE DAY PUC APPROVED AMIGO ENERGY'S LICENSE TO SELL -IS THE SADDEST DAY FOR US THE CONSUMERS ! THIS COMPANY NEVER LIVED UP TO ITS PROMISES, SENT SEVERAL EMAILS (10/14 & 10/14/08-UP TO DATE-ADVERTISED 24 HRS REPLYS
LIE, WROTE THE CEO/NO REPLY, -HOW CAN A COMPANY LIKE THIS OPERATE & NOT PENALIZED W/PUC ? DUE TO HURRICANE IKE 'S DAMAGES SCREWED OUR BUDGET, AM ON FIXED INCOME
HUSBAND BEEN OUT OF JOB FOR 22 MTS NOW.
PLEADED FOR AN EXTENSION OR EVEN DEFFERED
BILLING-ANSWER WAS A NASTY nO- WILL CUT THE
POWER IF NO PAYMENT ASAP ? EMAILED A BLISTERING COMPLAINT TO PUC, PLS DO NOT RECOMMENT THIS COMPANY TO FAMILY/FRIENDS
NOT EVEN UR WORST ENEMY. AM SO MAD & UPSET
CAUSE DID NOT HAVE TIME TO CHOSE OTHER
PROVIDERS DUE TO SHORT TIME, WAS W/ RIVERWAY-ANOTHER LOSER, SO PLS SPREAD THE
WORD-THIS COMPANY HAS RUDE CUST AGTS, VERY
SYMPATHETIC & UNCARING ..BBB & PUC HAD BEEN
ALERTED, & HAVE FINISHED LETTER TO HOU CHRONICLE.

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irishgirl
, US
Mar 21, 2010 11:05 am EDT

this company is bending hard working people over and screwing them hard! i am switching to another company ASAP! they need to be stopped.

S
S
sherrie
DeSoto, US
Feb 20, 2009 10:36 am EST

this company sucks so bad i never moved in the home service was suppose to go to and no one lives there and they are still try to charge me if anyone knows how we as ripped out consumers can do a class action lawsuit then i would gladly take part of the action seriously dershekee@yahoo.com hit me back if interested

A
A
amigosucksass
,
Nov 18, 2008 5:46 pm EST

So what else is new? They f**kers to begin with.

ComplaintsBoard
B
11:06 pm EDT

Amigo Energy illegal billing

Amigo energy is terrible. I do not know how they are in business.Not only, did they raise rates from .11 to .24 in a span of 2 months, We do not live in the city limits and they have been charging us city sales tax for over a year. When I realized what was happening, we immediately switched but also contacted them. They said they were not doing anything about it and a final bill had been sent. I had tried contacting them several times before and was always told someone would call me back. That never happened. I also sent numerous emails. I have filed a formal complaint with the PUC. I also have emailed all of the news media and the VP of AMigo. Someone needs to bring attention to this crooked company. We withheld less than 30% of the final bill until someone would call us and tell us if they owed us or we owed them. Instead not even a week after we made our final payment, they had some creditor begin to call. I encourage all of you who are having trouble with them to go to the PUC, the BBB, and email the vice president and the media!

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Jason M.
,
Nov 25, 2008 10:53 am EST

This company just sucks. Like everyone else, they took over my electricity service from Natgional Power Co., never sent me any notice whatsoever, and suddenly, they doubled my rates. I got a $300+ electric bill for one month in a 550 sq. ft. apartment! My previous highest bill was about $160.

I also had the hang-ups happen to me after attempting 4 times to contact them to no avail. Seriously, this company is a joke!

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patrick
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Nov 21, 2008 3:54 pm EST

i called amigo about a problem and an agent named david hung up on me when i told him my problem. i asked for a supervisor and he said no and hung up. i made a big mistake getting involved with amigo... be careful ..don, t get fooled...

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Robert
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Nov 19, 2008 7:27 pm EST

I would check with the city for which Amigo was claiming to collect taxes. If Amigo has been colllecting this revenue but not submitting it to this city they are committing fraud. This city may be interested in pressing charges.

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MadDude
,
Oct 15, 2008 1:21 am EDT

As I posted known Addr./Ph. # elsewhere in this Forum..
I noted that I had no good email Addr. for Amigo...
Maybe you could share your info .. & email for a V.P. ?
It would help us all ..to put them on written notice !
THX

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Jennifer
,
Sep 12, 2008 8:49 am EDT

Stay away, away, AWAY from Amigo Energy. My largest light bill was $313, and this was in an apartment with NO TV, NO w/d, NO stereo, no NOTHING!

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CD
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Sep 10, 2008 6:00 pm EDT

Exactly what happened to me! Amigo Energy is the worst and they are nobody's amigo! Their rate doubled one month to the next, and when I called to complain, they said the new rates were published on their website. I realize they did nothing illegal, but it traps trusting customer into a technicality that Amigo grossly takes advantage of. I knew my variable rate changed month-to-month up or down by a few cents, but never thought they would be indecent enough to double my rate so abruptly!

I decided to split my final bill payments over two months because it was the largest electric bill I've ever had! I wrote the BBB but Amigo employs their legal department to essentially wear me out by repeatedly telling me that they are within their rights, that I owe them, they don't owe me any further explanation and that I should pay up. When I reply that I am not satisfied with the answer, they simply reply with the same thing. That way, when you get tired of complaining, the BBB closes the case as "resolved." Soon after I made my first payment, just a month after the final bill date, I started receiving daily calls from some collection agency in India, threatening me with a bad credit report if I didn't pay in full right away.

The moral? DON'T even try to switch to Amigo Energy!

ComplaintsBoard
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7:02 am EDT

Amigo Energy ripp off

I purchased a house in dallas Jan 08' I have been living in California and payin a mortgage and rent until I was able to move here wtih my job. I get here Aug first to realize that my utilities have been changed from NPC to Amigo. I called amigo they say they sent me emails and called me but I never received any notification from them other then an oustanding invoice. They are charging me 24c a KWH! $800 folks and I have'nt even been living in the house! These guys will not get one red cent out of me. I switched to Star Tex 13c for 2 years and did the out of cysle reader so they can switch earlier. Amigo are gansters and I am reporting them to the Better Bruerau of Businesses and filing a complaint with PUC. How dare they those low down money grabbers!

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1:19 am EDT

Amigo Energy npc customers scammed by amigo energy

If you're reading this chances are you were one of the thousands of former NPC customers switched over to Amigo energy at the end of last May. My own rate jumped from 13.9 to 24.69 in two months and from reading these blogs I'm not the only one.

I urge everyone affected to file a complaint with PUC (you can do this online) and cancel your service with Amigo and go elsewhere. Request an out of cycle meter read when switching companies otherwise you will be subjected to their rates for another 30-45 days. I have not been able to reach Amigo by phone and my account number is not valid according to their website. They love having us stuck in their high rates, why would they want to answer their phones?

My inclination is not to pay these scammers a dime until they charge me a reasonable rate. I'm writing letters to city and state representatives. Let's run these crooks out of town.

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Bill Devitt
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Dec 02, 2008 10:36 pm EST

I'm having a similar experience to other writers. I was arbitrarily switched to Amigo from NPC. Never received a statement from Amigo until I received a collectiom letter. When I complained and got a statement I found that the NPC rate had been doubled from 12 cents to 24 cents. I'm fighting Amigo via e-mail but their response is arrogant and, in one way, stupid. For example, they're hanging their hat on having sent an Electricity Facts Label to show what they were charging. Trouble is the date they claim they sent it on was 17 days after the billing cycle had started. In my opinion Amigo embarked upon a scam in expoitinga legal loophole when they saw NPC failing. Even if only 1/2 of switched consumers pay Amigo's bills, Amigo is way ahead. My thanks to all of you who voted -in a single party legislature which is owned by the energy lobby. I believe you're called Republicans.

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Kristie
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Nov 26, 2008 8:35 am EST

I don't know about you, but I've been getting calls from Amigo's supposed collections agency called Amvensys. There were about 4 or 5 other REP's like NPC that tanked about the same time in May. One of them was Riverway Power and their customers have been having the same issues us NPC customers have. Amvensys is a partner of Riveryway Power. I am currently in the process of disputing Amigo Energy's bill which is double what the max we ever paid to NPC. I'm also contacting the Attorney General's Office of Consumer Protection and filing a complaint against Amvensys for harassing me with phone calls while I am at work and not providing anything in writing saying who they are, who they are collecting for and the amount they are trying to collect. I've found out a lot of interesting things about this company, Amvensys. If you are getting phone calls from them, email me and let me know felinecat123@yahoo.com. Also, here's the Attorney General's website. Click on the heading for Consumer Protection and file your complaints. The more they receive the better off we'll all be when these companies are gone: http://www.oag.state.tx.us/

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Jason M.
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Nov 25, 2008 11:08 am EST

AMIGO sucks! The same thing happened to me as most posters on this board.

I cannot even get a customer service rep on the phone to discuss this with me, but they sure have no problem making repeated phone calls with threats to send me to collections. I almost wish they would so I could sue their [censored] under the FCRA (I didn't sign an agreement to use their services and never received a single shred of correspondence from them until I moved from my previous address - the one they were supposedly now servicing at twice the previous KWh rate!).

It simply isn't in my blood to let these crooks steal from me and that is what they are trying to do. I have offered to, if they would send me an adjusted bill at the rate I had signed up for with my previous provider (NPC), immediately pay the bill. They agreed to do it but so far (a week later), I have yet to receive the adjusted bill (or, actually, ANY bill ever!) and continue to receive harassing phone calls attempting to collect the higher amount.

If anyone is interested in or knows of a class-action suit against this truly pathetic company, I will be more than happy to participate.

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Skyrose
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Oct 06, 2008 11:21 am EDT

The exact same thing happened to me. I called Amigo in early June and was told the rate was 17.5 cents kwh. When I received the bill, the rate was closer to 24 cents a kwh. Customer service at Amigo was a joke (the guy could hardly speak English), so I filed a complaint with the PUC. The PUC said they could charge what ever they wanted. Now the PUC has a whole host of charges against Amigo, and there's a possibility that my bill will be readjusted. No doubt, Amigo is a fraudulent, scamming, evil company. It's absolute abhorrent that such a company is allowed to stay in business. Hope they go under soon. Stay away from them at all costs!

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blackcatsoda
Round Rock, US
Sep 11, 2008 10:22 am EDT

Amigo is doing this to all of us and I believe t is illegal.
I never received a welcome letter, I searched for and found my account on 06/04/2008 where I was told by the AMIGO clerk that the electric rate for the cycle was 16.5. I told them I was NOT interested in using them and I would have the account moved immediately. I hired Direct Energy at 12.9 and asked they move the account ASAP and they also told me I had to wait till the next billing cycle. I never received any bill from Amigo so on 07/31/2008 I called Amigo to see where the bill was and I was told that I had 2 past due bills for over $400.00 and that was after almost $200.00 from my deposit was applied to my bill.
I said NO as I was told the rate was 16.5 on 06/04/2008 AFTER the cycle had started and their website says the adjustable rate is month to month and not DAY TO DAY.
They changed the rate from 16.5 to 24.19 on 06/16/2008, after they had been notified by Ercot that I was not using their services. Since they at Amigo are not interested in fair play and are not responding with answers that relate to the questions, I have filed a formal complaint with the PUC, the Houston BBB, and with the Texas Attorney general.
Lets band together as united we stand, devided we fall...some lawyer is salivating as this is a classic class actionable lawsuit.

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Jonathan
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Sep 02, 2008 8:11 pm EDT

It is illegal to raise your rate without warning or notification.
Amigo never sent me any bills. as soon as I swithced to Relaint, I got my first bill for $1500 for two months.

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Suresh
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Aug 28, 2008 1:54 pm EDT

Same thing has happend not just for one for all custoemrs, i have got bill for $630, just they have shown a previous balance of 169 not sure from where did they get this number, and for 33 days they have chanrged me 461 and a final bill of 630 they have sent.
I switched over to another provider in june but the switch over took me around one billing cycle. I am all here to support the fraud from amigo on helpless consumers.

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Vicim of AMIGO ENERGY BILLING
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Aug 26, 2008 12:41 pm EDT

Like many NPC customers, I was also autoswitched by NPC to AMIGO Energy company Now, I have the exact same overbilling, and also over meter reading problem with AMIGO ENERGY.

Last May 30th NPC silently dropped my NPC account and handed over to Amigo Energy without any prior notice. About a week later they sent letter citing this handover. I called N.P.C. immediately, no one is there. Then I called AMIGO ENERGY, no one answers the phone or the line is always busy at different day times. That was big red flag so then I called TXU to switch without further delay.

Apparently the switch in Texas took 2 months and 2 months later AMIGO Energy sent me a bill of $739 which is completely outrageous considering my bill for two months last year for the exact time and exact same or less usage was never more than $300.00 with NPC.
That is a $439 overcharge by AMIGO Energy company, the company I never switched to in the first place.

Moreover, their bill shows a initial bill for 3 days of first billing cycle as $105, just for first 3 (THREE DAYS), obviously someone at AMIGO is making up false meter reading in addition to overcharge with extremely higher rate.
This is a clear case of extortion, fraud, unfair business practice, breach of contract, violation of fair trade consumer rights...
Several email to AMIGO Customer Service email (LISTED IN THE BILL) went unanswered.

After several days of trial, a CS rep on the phone spent hour researching and came back to say she issued a credit adjustment of $60.00 from a $739 bill for two months they were able to extort customers they took over from N.P.C.
This is Amigo's Fix: Issue credit for about $60.00 and still overcharge $400.00 more for 2 months period of takeover account.

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Jane
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Aug 26, 2008 8:54 am EDT

Do they have a class action lawsuit that we can join?

I was scammed by them about the same way. No need to repeat the story. Action is needed.

Please let me know if you know one.

Thanks!

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Douglas Patton
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Aug 26, 2008 6:58 am EDT

Amigo did the same thing to me overbilled will not return phone calls. I have filed with the PUC, Ralph Hall, city of Heath and State of texas. Very bad situation!

ComplaintsBoard
S
12:03 pm EDT

Amigo Energy outrageous charge

After I was switched to Amigo from National Power company they charged me an outrageous charge of .2469 per kwh. I am on the phone with them for 1 1/2, but guess what I am on hold. When one of the coustomer service rep. named George come he said he would transfer me to the supervisor but no one is coming on the line. I am really surpurised that companies like these get thier licences from texas so easily. They are just taking an advantage of the automatic switch. I should not be paying this much.

They do not want to talk to the customer because they know that what they are doing is wrong. I am going to file a complain with the PUC.

Still on hold...

Please do not sign up with Amigo.

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Tawn
, US
Aug 16, 2008 8:02 am EDT

Amigo did the same thing to us when NPC went out of business. We ended up with Amigo for a week while we transferred to the company we chose.

Just because our power company goes out of business, we all have to pay these outrageous fees? Ours was $400 for one week!

We should all NOT PAY Amigo and teach them a lesson about ripping off people.

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9:37 am EDT

Amigo Energy no bill, no access to bill on-line, lied to by employees

First someone came door-to-door in my neighborhood promising a lower rate than I had been getting with National Power Company. I signed up. Then when I hadn't received a call within 3 business days to confirm my change, I called Amigo Energy. I was told that I had already been switched from National Power Company because they went out of business and that my rate for that month was WAY, WAY more than the rate I had with National Power Company. They said they would put me on a lower fixed rate, and give me a $75.00 credit on my next bill. I was told that I would now be able to go online to pay my bill, since the account was now "set-up". I have not been able to "pay on-line", and have not received a written bill from the company. I have talked to several of their representatives and get a different story each time. I would like to pay my bill, have a choice in my company, and be able to choose the rates and not be "Blind-sided" by an outrageous bill that is at the HIGEST RATE in TEXAS!

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7:23 pm EDT

Amigo Energy breach of contract

Amazing - I have never seen such a ripoff - I tried like everyone else to get a bill or rate from Amigo Energyy after I was forced from National Power Company to Amigo Energy. I am under contract with NPC that states they cannot raise the rate by more than 10%, so you imagine my surprise when I finally received a double bill with an apology that NPC clients had not received a previous bill and get this would get a $15 credit next month - the rate had changed from 0.125 to 0.2469 per kwh. Oh - I received 8/12/08 and have until 8/15/08 to pay by mail or money order to avoid a further late fee of $32.
I think I will send them the amount I would have paid NPC stating this completes my contractural obligations.

Receiving a bill seems to coincide with my request to transfer to another provider. I have filed a complaint with PUC. Lets see- this seems like a common practice.

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Max
,
Oct 15, 2008 11:57 pm EDT

I believe there is something shady going on at Amigo Energy. My husband researched on what company to go with as our contract was up for renewal with First Choice and they were raising there rate to 16.7. He found Amigo Energy for 14.3 fixed rate but we had to agree to a 24-month contract. He did everything online and also called and spoke to them to verify. They said we would receive a welcome packet in the mail (which we never got) and that our service with them would begin in a month. We received a letter on October 8 (which I guess was supposed to be the welcome letter) but all it had was our service address and when it started. Two days later we get a bill with a rate of 16.7 which is not what we agreed too. My husband immediately called them and they told us that is what was agreed on and my husband said why would I agree to that when I already had that with First Choice and was completely happy with them but decided to shop around for a lower rate. The lady told him he had two choices - he could keep the 16.7 rate or he could pay the $99 cancellation fee. He asked to speak to a supervisor which we are still waiting to get a return call from. I looked Amigo Energy up on the BBB and they have had 101 complaints against them. I am going to file a complaint with the BBB, PUC and have already sent this letter to Channel 2 investigates.

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Ms Unsatisfied
Stafford, US
Dec 21, 2011 8:20 pm EST

I have been a customer since 2008 and NEVER had a problem until THIS year. They changed my due date WITHOUT me knowing, from the 15th to the 1st of the month. I asked what was the cause "random customers were selected" I asked if they could "randomly select" my due date back? They said no, because the system done the change. I did not beleive that lame excuse. I spoke with other electric providers and they said they had never heard of such a thing. If the month has 31 days then my bill is due on the 31st. Yes, that mean I am paying them twice in one month. This summer my bill was close to $100.00 and I live in a one bedroom apartment. I have made payment arrangements for two months and they still sent out a disconnect notice and charged me $20.00 both times. They did credit the $20.00 back, but that should have never happened.T I asked for an extension last moth and they said "they no longer do extensions". After speaking with the supervisor, my extension was granted. There late fees are never the same. They range from $5.00-9.00. There plans are only for 1 or more years, not 4-8 months like most electric companies. You can not make your payment after 7pm (the close of there business day). Not even with the automative system. If your bill is due on a Friday and you make the payment through the automative sysyem it will not post to your account until Monday.Therefore your bill is late. It will only be consider on time if you make the payment with a live rep. on any given day. All payments made through the system takes a day or two to post. I am switching next month to another company. I waited til now to do so because I was paying for an early termination fee. PLEASE DO NOT SIGN UP WITH THESE PEOPLE YOU WILL BE VERY VERY DISAPPOINTED! They are A JOKE/RIP OFF

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Max D
Houston, US
Feb 12, 2009 4:21 pm EST

Yup, they screwed me too. Was with Green Mountain and switched over to Amigo to save a few bucks. BIG mistake. I don't even care about the environment, but am switching back to GM because of great online features and bill payment options.

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James
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Nov 25, 2008 12:04 pm EST

I am inquiring about a class action lawsuit and what we will need to begin the process. Please contact me at the email address above if you want to be a part of this process. Please let anyone else you know about the possiblity of a Class Action Lawsuit being made against Amigo Energy (Vega Resources, LLC).

Many thanks,

James

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Dan
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Nov 21, 2008 2:12 pm EST

FELLAS.

HERE ARE SOME IMPORTANT FACTS:

1) Although Amigo Energy tries to fraudulently make everyone think the "switch" from National Power Company (NPC) was legal...IT IS NOT.

2) Amigo Energy was not entitled to transfer of NPC accounts, since they are not a "Provider of Last Resort".

3) Amigo took the accounts, boosted the rates, and the "hoped" unknowing customers would pay them.

Here is an example. If American Airlines goes bankrupt, and some bogus person steps in and starts sending false bills to past American Airline customers claiming they owe late baggage fees from prior trips (twice the price, like Amigo did) without any legal authority to assume the account...do you think anyone will pay? Hell no.

IF AMIGO TRIES BILLING YOU, OR IF THEY CLAIM THEY ARE TURNING ANYTHING IN TO A COLLECTION AGENCY:

1) Contact the Texas Public Utlities Commission and file an online complaint. The PUC does not want to take these complaints since they are part of the f-up problem, but make them.
2) File an online complaint with the Office of the Texas Attorney General (easy to do) listing Amigo Energy contact info and a brief but concise narrative explaining you never had a contract with Amigo and they are not legally a Provider of Last Resort (the company appointed to assume your service when NPC went out of business).
3) Dispute any negative credit report and make Amigo provide their legal standing for being a creditor (there is none).

Godspeed.

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GregG
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Sep 22, 2008 10:31 am EDT

I received the PUC's finding today in the mail.

It states that Amigo Energy has acknowledged numerous violations of the PUC Substantive Rules and that they will be working with customers to correct the problems. It also states that these problems should be addressed by Amigo within 21 days. If they do not to contact the PUC by Oct. 7, 2008.

This is a list of PUC Substantive Rules violations that have been acknowledged.

* No bill received - PUC Substantive Rule 25.479 (b)(1)
* No payment arrangement for bill not received - PUC Substantive Rule 25.480 (e)
* July 2008 billing not in compliance with the NPC Terms of Service - PUC Substantive Rule 25.479 (c)(1)(H)
* No notification of variable rate change - PUC Substantive Rule 25.479 (c)(1)(O)
* Electricity Facts Label (EFL) not in compliance with PUC Substantive Rule 25.475 (f)(1)(C)
* Inability to respond to customer phone calls. PUC Substantive Rules 25.485 (b)(1-2)
* Insufficient documentation to respond to complaints. PUC substantive Rule 25.485 (e)(1)(D)

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Janice
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Aug 29, 2008 2:08 pm EDT

I'm in the same boat. I filed complaints (below) with the PUC, BBB, & the Attorney General.

I was switched from NPC to Amigo Energy as NPC was going out of business. By the time I found out, I had already been with Amigo for a couple weeks. I reviewed my options & decided to switch to Reliant Energy. Because I did online, they had to wait until month end to switch me (wish I had known). Amigo started me at $.165 (bad enough) & increased me to $.24 after the 1st month. Then I received my 1st bill a month late (after emailing them that I had not received it) with a note that former NPC cust. may not have received their 1st bill. They extended due date. I paid the bill before due date, then emailed them that I had not received my 2nd bill. Today (8 days after alleged bill due date), I receive call from a collection agency wanting to collect for Amigo. I never received anything from them other than the 1st bill (which was a month late). My complaint is two-fold; their rates are ridiculous & were imposed on me against my will, & they sent me to a collection agency without cause.

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Hornet
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Aug 26, 2008 12:59 pm EDT

I posted a complaint a few days ago on this site and continue to try and talk with someone at Amigo. Guess what...they will not return my email request (2 times) nor my written request (2 times). I refuse to pay their rates and have only sent in the amount that I would have paid with NPC. My story is identical to many of you above. What I have done is filed a complaint with the BBB, PUC, Office of the Attorney General and KHOU 11 Houston. I would recommend the same to all. If we can get the local media involved I think it will put the pressure on Amigo and resolution by the PUC or Office of the Attorney General.

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Rose
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Aug 25, 2008 9:40 pm EDT

I too was screwed by Amigo Energy, I did switch as soon as I found out on June 3, and was told that I was too late to do an emergency switch because three days had already passed. I was told I would be switched on 06/16/08 by an Ercot postcard which did not tell me who I was being switched to. I was then sent a letter by Amigo Energy on or around 06/30/08 that said that I was switched to them on 06/24/08 for a varialbe rate. I had been on a fixed rate plan for 12.9 kwh for two years with NPC which wasn't up yet. I called Amigo Energy on 07/24 08 and asked them when I was switched to which they replied that I was switched on 07/24. I then asked them how much I would owe because I hadn't gotten a bill yet. They replied " We are behind on our billing for the month of June and you will get your bill when we do our billing for that month". On 08/13/08 I finally got my bill, it was excessively high at 24 cents per kwh and I called their office again. It was busy within a three day period. I then wrote out a check for half of the payment, sending a letter informing them I am on Social Security and the bill was too much for me to pay with high medical bills and bills from the other electric company. They cashed the check on 08/21/08. On 08/25/08 much to my surprise, I got a call from a collection agency, informing me that they were from Amigo Energy and I was delinquent in paying my bill and he needed my credit card number to pay it. Of course I told that collector what was what. They were demanding the full amount over the phone after they had cashed my check for half. I found out later that it is illegal to sick a collector on someone before the due date of a bill. I must say that there are some people on here who don't know what they are talking about, and when Amigo dumps because of all the problems Amigo is having, don't come crying to us.

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Tracy
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Aug 25, 2008 4:40 pm EDT

Amigo is in the news:

http://www.wfaa.com/sharedcontent/dws/wfaa/latestnews/stories/wfaa080822_lj_electricity.11fb70f.html

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5:26 am EDT

Amigo Energy amigo is ripoff

I just received my bill from Amigo Energy after being involuntarily switched from NPC. The first bill never came and when I inquired (after numerous attempts) they said it would come with the second bill. I finally received it and my rate went from 0.125kWh to 0.2439kWh. This is unethical for a company to do this. I have tried several times to talk to someone but can not get through. Amigo is a Ripoff and should be severly penalized by our state and federal government.

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RVliver
Magnolia, US
Dec 04, 2012 9:37 am EST

I will join thee Amigo scam club, theey are very late sending out bills, theought sometheing was wrong so checked on acct. and called. They deliberately wait till thee last minute to send out bill. If you pay after due date you have to pay a late charge. Understand theat ! BUT ! Then they immediately send out disconnect notice and charge you anotheer $22.00 dollars for theat. When I called got a don't care attitude, so I called back. Was told my payment was posted on thee 19th, guess what, they also mailed the disconnect notice on the 19th. I really would love to get out of contract but only have 4 monthes left, they will not get another extra penny out of me. The reason I found all this out is because I had never been late before. Now I know and I will NOT be renewing my contract withe them. Was also told you only have 4 days grace period from bill due date even if you pay higher amount. Nothing but a rip off and now that they have installed so called smart meter you don't stand a chance. I would tell you to not use this company at all if you can get out of it.

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AmbitMike
Bedford, US
Oct 11, 2009 10:10 pm EDT

If you are in Texas, New York or Illinois, you might look into Ambit Energy services.

As a consultant, I can tell you that Ambit offers both variable and fixed rate (3, 6 or 12 month) plans, some great incentives and an online account access portal second to none. All this in addition to very competetive rates in the markets they serve.

You can learn more at
http://DFW.JoinAmbit.com

and view my actual Ambit bill from October 2009 at
http://www.energybillreview.com/ambitbill.html

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SammyPortel
New York, US
Jun 22, 2009 3:42 pm EDT

I saw this article talking about another provider in Texas called Ignite Energy. A friend of mine asked me to be a customer and I am not sure what to do. I guess I will stay put. I don't feel like taking a chance on this.

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JoAnn Tannery
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Oct 02, 2008 2:04 pm EDT

I was also with NPC and then with Amigo Energy. I have since changed to Green Mountain. I agree with all the complaints. AMIGO IS NO AMIGO to me. I received no notice from NPC but read it in the paper. At that time I transfered to Green Mountain. However, Amigo got hold of me without sending me any notice or a call. First thing I received was a bill of $781.23 for June (6/3-7/2) that was mailed onAugust 11 per the postmark on their envelope. This bill included a past due balance of $144.44. This was the first bill I had received. This past due bill was for five days (May 30 - June3) for 840 kw. I think they pushed up the number of kilowatts. I called Amigo numerous times and asked to speak to a supervisor but got nowhere. I filed a complaint with the Publice Utility Commission on August 16, and received a rely on Augut 21 stating that the company had 21 days to call me. Guess what! They never called.
Finally, today, Oct. 2, I finally got thru to a supervisor. She said they were looking into the complaints, (they must have a lot because she said she had a stack on her desk) and could not locate my complaint even though I gave her the complaint number.
She reduced my kw per hour rate to $.165 from $.2419. Now I only owe $585.13 instead of $781.23. I asked to pay the amount in three payments which they refused and told me it had to be paid by October 16, 90 days from the final bill (July 16 which they did not mail until August 11).
I am a senior citizen (69) and do not readily have $585.13 available by then. She then said that I could pay 1/2 now and the rest by October 16. Whoopee! that helps a lot. I will pay half when my social security check arrives on the 8th. I don't know when I can pay the rest.
If anyone is suing this company please let me know. I will join the lawsuit with my testimony! I cannot afford to pay a lawyer to sue so I guess I will have to find a way to pay. HELP !

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Juliane
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Sep 26, 2008 3:05 pm EDT

I have gotten maybe half my monthly bills since I switched to Amigo. They don't send the bill, I don't pay, they give me a late fee, which I pay along with the next bill (IF I even get one). I am getting all my other mail, there is no problem on my end, but "customer service" says they don't know what the problem is.

I have not gotten April or May 2008, and now August and September bills have not arrived. When I call Amigo, they can tell me the amount I owe, but will not provide the statement except through email.

I filed a complaint with the P.U.C. but I think I can smell a class action lawsuit from this. I just want out of the 3-year-contract I signed. I will go back to Reliant before I switch to a company that is out to screw its customers like this.

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Tim Bohdan
,
Sep 18, 2008 8:16 am EDT

I also had my rate jacked up by Amigo Energy without prior notification to $0.2439/kwhr, which is higher than their published rate of $0.14 on the PowerToChoose web site. I called Amigo to find out if they made a mistake and they said my fixed rate contract had expired two months ago and they could raise my rates without notifying me. But they raised it from $0.14 to $0.24 over a two-month period, which is an increase of 69% or 30% per month. Apparently they can raise rates up to 30% per month without notifying customers. Amigo said there was nothing they could do about the past, but they offered to lower my future rate back to the PowerToChoose rate if I signed up for another fixed rate contract.

This is a scam. Low teaser rates sign up unsuspecting customers. Expiration of fixed contracts lead to nosebleed rates. After customers realize they have been scammed, the only options are to sign up for more of this or find another electric provider. By my calculations, I have been overcharged more than $600 over two months. I am quitting Amigo Energy. They are a nefarious company with a diabolical business model.

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Maria Garza
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Sep 09, 2008 11:04 pm EDT

WOW! Guess what? I am in the same boat. Numerous calls, takes forever to get someone to answer, and when someone finally answers it seems like we as the customer is at fault. I finally got through today and was informed my service was going to be turned of tomorrow for non-payment. How could I pay when the list of stored that accepts payment close to home is outdated, when I can not reach customer service because they are too busy to answer my NUMEROUS PHONE CALLS, and the internet service won't allow me to log in? Heck, I was not going to give them my social when they knocked on my door. I would of known of this or given them the info over the phone if they HAD EVER ANSWERED. I am so frustrated. It took over 2hrs of my day today trying to reach an agreement. They would not take payment over the phone since it was due to disconnect. They sent me to money gram to make a payment, when it was obviously their fault for not answering. Also I mistrust them I only gave them my DL number not social, but who knows what the people they hire can do with any type of personal information. They sound very unprofessional. I got to speak to a manager when I asked the customer service rep several times, and she lied to me and told me no manager was on site and then suddenly he magically appears. He was very cocky. I stated that I was given them a chance since they just started a couple of years ago and instead of saying he appreciated my choice to have them as my provider, he was like "Ms. Garza, we have been in business for 5 years since Texas deregulated power, just last couple of months ago we got 17, 000 new customers." Yeah, but how many left their crappy service? I also asked to have my late fees off and I would give them another chance, and he was very defensive. He basically evaded my question on regards to that and I also continously asked them for the total amount of the bill and they did not respond and was placed on hold every time I asked that question. Yes sue them. They deserve it. I switched back to TXU. The price might seem higher, but when you save time, you save money. Do not go with these small new companies. They do not have the regulations and ethics like bigger companies do. I also told the manager that I felt I had been lied to, and he stated that Amigo energy never lies to customers. I was deceived by the people who knocked on my door, deceived by the customer service rep that said that no manager was at the location, and deceived when they have a list of places that do not receive payments for over a year, and deceived by them not providing how much is due. They need to either change their whole system or go out of business.

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Greg
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Sep 03, 2008 2:24 pm EDT

Unable to reach them on numerous calls and emails for over a month. Delayed billing at 24+ cents per kWh - same scam as described above. I sent them a certified letter and paid them less than half the balance (just paid 12 cents a kWh). I wrote if they don't contact me, they don't get any more money. I switched quickly before they could shut me off - so they can't turn off my power now. Might go after my credit. I'd be willing to join a group to go after them in class action. I also filed a complaint with the Texas Attorney General's office.

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stephen
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Aug 20, 2008 12:37 pm EDT

Hey guys I am in the same boat...I just got my bill last Friday(August 15th) for $363.00 at .25/kw or whatever and the bill is already due at the end of this week.

So what are you guys doing? Are you paying the bill at 10% plus your rate at NPC? Not paying it all? Should I file a complaint with PUC?

I think these guys need to be sued and out of business. I also think NPC and Amigo could be guitly of colusion but thats just mu opinion.

Any advice on the next step guys?

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Long
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Aug 19, 2008 4:46 pm EDT

I too have just gotten ripped off. They have said like alot of you know, that they sent out my bill, which I have never recieved which is weird because they were able to send the notice and the change in cents/kwh just fine. Also get this, I check my mail every week, and today not too long ago I recieved a statement dating from July 16, 2008 and the new one August 14, 2008 at the SAME TIME! IF this doesn't raise any red flags then I don't know what will.

ComplaintsBoard
J
5:07 pm EDT

Amigo Energy overbilling

The company overbilled and lied about it. Amigo attempted a verbal settlement amount and when
I demanded a written settlement I was told my service was to be terminated unless I completely complied with the demand of payment by moneygram, no credit or debit cards accepted, knowing I was out of town.

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Chuck
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Oct 06, 2008 7:01 pm EDT

I was scammed by NPC and Amigo Energy, too. Amigo over billed me at a rate more than double that of NPC. I'm contacting the Texas Attorney General, requesting a class action suit against Amigo on the basis of vital public interest. PUC action has done little good to deter Amigo.

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Teri
wylie, US
Feb 07, 2009 2:34 pm EST

Overbilled me and switched me to a variable rate before their letter stated. Variable rate was more than double my contract rate and cost me $200 extra in one month alone I have called 3 times and they will do nothing and even though they claim a manager will call me back - they never do. Bad business - run from them!

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fedup
Humble, US
May 13, 2009 11:43 pm EDT

Signed up with Amigo Energy in 2006 after hearing an AM radio personality suggesting they were the company with the best rates.

Amigo Energy sent my bill in Spanish for the first two years of my service! For two years, I called them every month (put on hold for 30 min. or more at a time, which means the office has very few CSA), to no avail. I DO NOT SPEAK SPANISH, NOR CAN I READ SPANISH, NOR DOES MY NAME EVEN REMOTELY SOUND HISPANIC!
Finally, I just signed up for their pronto pay to automatically charge my credit card monthly.

Then they rate hiked me like they did everyone else in summer of 2008. My bill went from $404 dollars in Aug. of 2007 to a whopping $883 for Aug. of 2008. Freaking out...I promptly called and was advised my only rescourse was to switch to a contract rate that was lower.
This same month, my credit card on file became maxed out and the payment was returned. I promptly called, asked Amigo to remove that card and that I would send them a montly check.
Because of the return charge, they had blocked me out of the online account, so I had no way to manually change that myself
For 4 months, Amigo Energy continued to auto-debit using that credit card, each time charging me with a $25 return fee.
Each time, you call these people, it takes a min. of 30 min to get through to a human, and I can't even imagine the time and cell phone usage I used trying to get through to these idiots!

In early spring of this year, when learning contract rates were hovering around .11 per kw, I called Amigo to inquire about changing rates. I was told a $200 cancellation fee would apply to cancel my existing contract and enter into another contract. Ok, I was offering to stay with the same company, I just wanted to change rate plans and I know damn well they could have waived that fee to keep me as a customer...afterall, I had been with them since 2006 and never had a late payment other than the one returned .
I threatened to cancel service and go with another company and was told I could not do that and they would put a block on my name/address with the PUC to ensure I could not change providers while still owing them a balance.
They wouldn't budge, I was told there was no "supervisor" to speak to and I could email "Oscar" if I had a complaint.

There was no Oscar or either he just doesn't care to respond to customer complaints. I promptly called another provider, arranged for a priority connection with them within 48 hours. This was the last straw...I could take no more!

Fast forward to today...received at least 5 calls per day from their Dallas office from people who barely speak English trying to collect on my final balance. I'm refusing to pay due to their stupidity all these years. They threatened to report me to the credit agency and just today I received a demand letter from their attorney.
I will be responding with a letter from my attorney...so we will see where this goes.

Moral of the story...NEVER do business with these people!

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Sasha
Plano, US
Apr 03, 2009 7:16 pm EDT

This company is HORRIBLE! At first they are very nice and offer you a great rate. To keep you they offer you a lower rate if you get into a contract. As months go, their low rate goes up, up, and crazy up no matter that you are in a contract. They are a horrible company to take advantage of customers like this. I live in Plano TX and our bill got so out of control that it was cheaper to pay the cancellation fee due to our contract being one month away from being up instead of having one more month with them!

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P Davis
Lancaster, US
Mar 30, 2009 2:59 pm EDT

Amigo energy has been the worst experience I have ever had with an electric company in 20 years, I did not chose them as a provider, I was switched when NPC went out of business, my electric bill is higher then I have ever had after moving from a larger home to a smaller I am paying more since being with them. They now tell me I will have to pay $240 to leave before my contract is over in 2011, which I told them I did not agree to any contract. I just wish this electric nightmare would end.

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Judson P
Waco, US
Mar 11, 2009 11:09 pm EDT

Amigo charged me $98 for a "reconnect at the pole fee", which they said they were just passing along their cost from Oncor (the area's electrical service provider). Only one problem: this was an impossible charge (I will spare you the details). Oncor agrees that that this charge was bogus and did not come from them. They advised me to take it up with Amigo. Well I have spent the last month trying to fix it with endless hold times, several reps not calling me back, and listening to more than one lie. I refuse to let them screw me out of this $98 and will continue my fight with the PUC. I do not usually complain about companies, but if you are reading this PLEASE take my advice: DO NOT DO BUSINESS WITH AMIGO ENERGY! They are over-billing their customers with various fees and other charges, then wearing them down with extended hold times until they give up.

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rolando ramirez
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Dec 03, 2008 8:43 am EST

This is my fist time dealing with your company, I do not have your services but my parents do. I tried to contact your company via land line and it has been impossible. I do not know how in the world you can serve your costumers when you can not even talk with some one on the phone. Maybe this complain might not mean much for a big company as yours, but in the long run people will realise that dealing with your company is impossilbe, when a company can not serve their costomers, costumers just go somewhere else. I do not have your services and by this experience I will never will. Thank you

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MadDude
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Oct 14, 2008 2:38 pm EDT

Copy of Helpful info (as posted in adjacent threads):
Agree with all others- Ripoff: and copy from prior
"If anyone is filing a complain to Attorney General (www.oag.state.tx.us) they would asked you Amigo Adddress (which is different from the billed statement) and here it is:

777 Poast Oak blvd Ste. 700
Houston, TX 77056
[protected](long wait)"

After insisting on corrected billings, the above address is correct as a rep. called back indicating my letter receipt.
(Don't use a xx Fountainview posted Addr. - Returned)

They sure don't give us any access to Acct./Billings:
No reply to only found email - info@amigoenergy.com
I don't rely on any Amigo phone reps. - no authority/
no followup for verbal adjustments they may give.
If you like to try here are local # 713.881.8590 and
Alex/Alexia voicemail messg. "..." - 8548

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MadDude
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Oct 14, 2008 2:27 pm EDT

Agree with all others- Ripoff: and copy from prior
"If anyone is filing a complain to Attorney General (www.oag.state.tx.us) they would asked you Amigo Adddress (which is different from the billed statement) and here it is:

777 Poast Oak blvd Ste. 700
Houston, TX 77056
[protected](long wait)"

After insisting on corrected billings, the above address is correct as a rep. called back indicating my letter receipt.
(Don't use a xx Fountainview posted Addr. - Returned)

They sure don't give us any access to Acct./Billings:
No reply to only found email - info@amigoenergy.com
I don't rely on any Amigo phone reps. - no authority/
no followup for verbal adjustments they may give.
If you like to try here are local # 713.881.8590 and
Alex/Alexia voicemail messg. "..." - 8548

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Shove it
,
Oct 01, 2008 7:35 pm EDT

They overcharge me for the weekened. $315 each for sat and sunday, the weekdays *m-F* I was charge only $125. I had no power even when I called them, through my cell and paid them. Theyre jerkoffs.

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