AMIClubwear
reviews and complaints

try calling them instead of waiting for them - many places say 30-60 days for a refund (not sure why its takes them so long - i think they feel people will forget and they would have to issue a refund).

if not, call your bank and hopefully you have proof you sent the item back.

I have emailed them, and have called them on several attempts! They state you may return within 30 days after product has been shipped out, however, they require a return form to be filled out on the website (no form to be found!). I'm so disappointed with this company and I will not do business with them again! They are a joke!

I bought six pair of shoes like two months ago and I received only four. Two of them were missing, then I called them to see what happened with the rest and they said that they don't hane them in stock and that they will refund me the money"...but nothing.it's been a month and they didn't do anything ...someone should do something cause this can't continue like that.

I purchased a dress from this company for NYE this past year. I returned the dress I purchased within a week of recieving it due to fitting problems. On my return form I indicated my card number, cvs #, and all info to be refunded back to the original card I had used. Not even a week later, there were 3 unauthorized charges made to my acct, although the return had been refunded to me. Whoever they have working in their returns department is obviously making use of peoples card numbers. I say this because the banker stated that this person had my visa card number and all the info to make purchases. I wouldnt wrongfully accuse a company, but with all the bad rep it recieves, Justice needs to be served. DO NOT GIVE ANY PERSONAL INFO OUT TO THIS COMPANY! I had to undergo a huge mess freezing my acct and getting refunded due to the LOW LIFE that used my acct #. This company is horrible, and should be shut down.

Hi, I see many complaints of this nature...

You know it is refreshing to know that High Streets and shopping malls are there. rarely do I shop on the internet, it's like an ex partner of mine that would go into a shop and buy clothes, take them home and try them on, then take most of them back and change them. i think there must have been equity of about 1000 quid in clothes in bags back and forth from the shops lol

So, eradicate the pain and start shopping at malls and high streets again!

Good luck:)

I am afraid I just comitted a big mistake. I ordered $300 dollars worth of 40 items and curiously received a different order. Two pairs of shoes addressed to someone named Erin Mahoney! My biggest fear is that according to them due to high internet fraud I had to send a copy of my I.D. and a copy of My credit card in order for me to get the items shipped to me...reading these posts I feel afraid of becoming a victim of identity theft.

I want to thank all the people who post these complaints, for people like me to read. I almost placed a very large order from amiclubwear, when the complaint site popped up! so I started reading all the complaints and I will not be spending any money with this website...yikes...Its so sad that these people play this game..its very dangerous

made the mistake of ordering from this company and I have had to open up a paypal dispute. I saw a lot of questions about the company on yahoo answers, so I thought I would post all of the phone numbers I have for the company, (not that I could get anyone to answer when I called, but just the same, here they are).

[protected] (via amiclubwear website)

[protected] (via paypal receipt)

[protected] (via better business bureau)

[protected] (via amiclubwear after paypal dispute opened, this one seems most promising)

I called the last number and didn't get the normal recording, but it asked me for my party's extention, one was not provided to me (surprise) so I just pushed 0, low and behold the phone rang, my heart soared, someone picked up, I almost dropped a deuce, and then they hung up on me without saying a word! Buyer Beware! This company is horrible at customer service. If you order from them please use paypal, as this is the only way to get a response from them as far as I can tell. Hope this helps someone out.

made the mistake of ordering from this company and I have had to open up a paypal dispute. I saw a lot of questions about the company on yahoo answers, so I thought I would post all of the phone numbers I have for the company, (not that I could get anyone to answer when I called, but just the same, here they are).

[protected] (via amiclubwear website)

[protected] (via paypal receipt)

[protected] (via better business bureau)

[protected] (via amiclubwear after paypal dispute opened, this one seems most promising)

I called the last number and didn't get the normal recording, but it asked me for my party's extention, one was not provided to me (surprise) so I just pushed 0, low and behold the phone rang, my heart soared, someone picked up, I almost dropped a deuce, and then they hung up on me without saying a word! Buyer Beware! This company is horrible at customer service. If you order from them please use paypal, as this is the only way to get a response from them as far as I can tell. Hope this helps someone out.

made the mistake of ordering from this company and I have had to open up a paypal dispute. I saw a lot of questions about the company on yahoo answers, so I thought I would post all of the phone numbers I have for the company, (not that I could get anyone to answer when I called, but just the same, here they are).

[protected] (via amiclubwear website)

[protected] (via paypal receipt)

[protected] (via better business bureau)

[protected] (via amiclubwear after paypal dispute opened, this one seems most promising)

I called the last number and didn't get the normal recording, but it asked me for my party's extention, one was not provided to me (surprise) so I just pushed 0, low and behold the phone rang, my heart soared, someone picked up, I almost dropped a deuce, and then they hung up on me without saying a word! Buyer Beware! This company is horrible at customer service. If you order from them please use paypal, as this is the only way to get a response from them as far as I can tell. Hope this helps someone out.

This is my third purchase from the website. First two went exceptionally, but this last purchase will probably keep me from going back ever again.

I did not get my tracking number either! However, after A LOT of searching and calling around I was able to receive the info I needed! Although I have been connected to someone once so far for customer service, all other 50+ calls did not go through. Try this number first: [protected] and press the number for customer service. If you are somehow connected to CS tell them your order number, name, and ask for the tracking number immediately!

If you are never connected, call that same number back but instead press extension (22) and you will be connected to Accounting. Although this department has nothing to do with customer service it is the ONLY way I was able to get any information whatsoever on my purchase! A female by the name of Michelle should answer.

Tell her all lines are busy, and this seems to be the only one that is going through. She gave me all the info I needed including the Tracking Number. Hopefully, if enough people start calling this Michelle they'll get the hint to fix their customer service department!

made the mistake of ordering from this company and I have had to open up a paypal dispute. I saw a lot of questions about the company on yahoo answers, so I thought I would post all of the phone numbers I have for the company, (not that I could get anyone to answer when I called, but just the same, here they are).

[protected] (via amiclubwear website)

[protected] (via paypal receipt)

[protected] (via better business bureau)

[protected] (via amiclubwear after paypal dispute opened, this one seems most promising)

I called the last number and didn't get the normal recording, but it asked me for my party's extention, one was not provided to me (surprise) so I just pushed 0, low and behold the phone rang, my heart soared, someone picked up, I almost dropped a deuce, and then they hung up on me without saying a word! Buyer Beware! This company is horrible at customer service. If you order from them please use paypal, as this is the only way to get a response from them as far as I can tell. Hope this helps someone out.

OMG... I just saw all this message and it making me nervous, why? Because I had bought 70 something dollars from amiclubwear.com last november. Then it turned out that I was not satisfied to there items. So, I returned it back and sent it to the Post office, I spent $13 dollars on the top of that because they dont have shipping and handling system. Then the total of the refund that I have to get is $40.98. I've waited 2 weeks to 3 weeks then I said to myself " wait that's kinda weird they haven't remind me yet about my refund", I was wondering if they got my returned items. So I called them. What I got was 24 minutes...before I got ahold of them it was ridiculous. And then I talked to them, they said they got my items but I ask them where my refund was. She told me "I will send you an email Ill give you the store credit reference". I said "thanks god it was fix". And I dont know I have NEXT problem: I bought 50 something dollars items because I have $40.98 store credit. They have this amishipped going on that if u spent 50 dollars above you get your free shipping. So, I said alright it's not bad to spent 10 dollars more so I can just get free shipping. I left a comment in their box with the code, I followed their instructions. Then I thought they're not gonna charged my Credit card but they DID $53.97 they didn't deducted the store credit right away. I dont know what do. All I can say is Im so disappointed. I haven't gotten back my money yet. PLEASE can someone help us. The amiclubwear.com just taken away the CUSTOMERS RIGHT. After this I will never ever go to their website. I will fight for my money because that is not fair.

do not buy from amiclubwear.com, several weeks ago I purchased (and paid for) 4 pairs of shoes. About a week later I got an e-mail saying they had only shipped 3 items (and no mention of a refund for the missing item, nor a replacement or anything). I called the company (amiclubwear.com) and had the WORST customer experience of my life! After about 30 minutes on hold, the lady that took my call actually told me that they have a time limit (of about 3 minutes) on their support calls, that the supervisors are never on the floor and then my 3 minutes were up and my call got "disconnected". I have never disputed a credit card charge before in my life, but I'm definitely disputing this one. My advise is DO NOT BUY from this people unless you're willing to risk receiving what they want instead of what you ordered. Don't be fooled by the nice web site, this people obviously have no inventory and no control over their supplier's inventory.

several weeks ago I purchased (and paid for) 4 pairs of shoes. About a week later I got an e-mail saying they had only shipped 3 items (and no mention of a refund for the missing item, nor a replacement or anything). I called the company (amiclubwear.com) and had the WORST customer experience of my life! After about 30 minutes on hold, the lady that took my call actually told me that they have a time limit (of about 3 minutes) on their support calls, that the supervisors are never on the floor and then my 3 minutes were up and my call got "disconnected". I have never disputed a credit card charge before in my life, but I'm definitely disputing this one. My advise is DO NOT BUY from this people unless you're willing to risk receiving what they want instead of what you ordered. Don't be fooled by the nice web site, this people obviously have no inventory and no control over their supplier's inventory.

I placed an order online with these guys and immediately realized that there were 2 mistakes with the order. I called the customer service number (had to wait over 20 minutes to get through) and explained the problem. I asked that the order be cancelled so I could reorder or that they fix the order and process it. I was assured that they would take care of the problem and send me an email to let me know which way they wanted to go. After 4 days and no response I tried calling back. 24 attempts and 2 days later I finally got through (then waited another 25 minutes to talk to someone) I was assured again that it would be fixed. Later the 6th daqy I get an email saying the original order was shipped, no adjustment or fixing size problem. Now I'm out shipping both ways to fix a problem that these idiots shou;d have taken care of

i order some boots and a handbag for this website.

i loved the boot however they were not as pictured
the handbag on the other hand as awful, it looked nothing like the picture
it was very thin and one of the handbags immediatelt came off

i'm trying to get a refund or somthing but i dont know

P.S. they charged me alot for shipping and the things did not arrive on time either

Bad business. Items are not what they look like.

This is my first time ordering from this company, i pray my boots are as i seen them . however, i can't even track my order, i have done everything on thrie site & nothing works. I am very upset at this type of activity, it makes no sense.

Dealing With Poor Customer Service

All companies are only concerned with their bottom line. All companies have very poor customer service representatives. My advice:
1. First try to settle the matter with the company’s CSR. It will not do any good but you have tried.
2. Be polite but firm.
3. Ask for the name, number and state the CSR you are talking to is from. If you are transferred to a foreign country ask to speak to a CSR in North America.
4. Keep written copies of all your correspondence. Insist that all replies from the company be in writing. Good luck on that one, companies don’t like to leave a paper trail.
5. If you don’t like writing, record the calls, advise the CSR that you are recording the call.
6. If you have an attorney and three-party calling, arrange to have your attorney on the line before you call the company. My attorney advised me that you are not required to inform the CSR or company that another person is monitoring the call .Keep copies of all of the bills you receive. The eventual lawyers, FCC, BBB and state attorney general will want copies of all of your paper work.
7. File a complaint with the FCC about your cell phone carrier, it won't do any good, but it's on record.
8. If it is not a cell phone carrier, file the complaint with the FTC, or whichever of thousands of government agencies that handle your issue.
9. Please realize that all government agencies are overworked and have been paid off by lobbyist.
10. Join any class action lawsuit against the company.
11. File a complaint with your local Better Business Bureau.
12. Contact your state attorney general.
13. During this prolonged economic rough patch all companies are out to make money anyway they can.
14. Join any class action lawsuit against the cell phone carrier. The lawyers will take the bulk of the settlement after years of ligation. When the company finally settles they will pass the cost of the settlement onto their customers, write if off on their taxes or both if they can get away with it.
15. Do this with any company or service you are having problems unresolved problems with that company or service.
16. I realize this is a lot of work, but it’s the only way to get things to change. Don’t expect overnight results, they won’t happen.
I give you this advice at no charge.
RH – New Mexico

BAD CUSTOMER SERVICE AND THEY DON'T CARE ABOUT KEEPING THEIR CUSTOMERS.3 MINUTES CALL TIME AND AFTER THAT CALL ARE DISCONNECTED. I order four boots from Amiclubware. One came in a beat up box and the wrond size of the boots were inside the box. I called them and I was told to return it for an exchange or refund, and that I needed to go to the site to request an approval for a return. I told them this is your guys fault, I order the right item you guys just didn't verify the size of boots being put in the box, I ask to speak with a SUPERVISOR or MANAGER and I was told that they don't have any SUPERVISOR and them told me that they would call me back and the call was disconneted after waiting 18 minutes to get a representative.

I called back again after been waiting for 20 minutes to get an operator, I told her that I hope that she don't diconnect my call and she told me that they ONLY HAVE 3 MINUTES TIME PERIOD AND AFTER THAT THE CALL GET AUTOMATIC DISCONNECTED. I ask if she could call me back and she told me that someone will. 3 days later and no one has contacted me back and now if I want my boots I have to return for an exchange or money back AND THEY WERE THE ONE THAT CREATED THE MISTAKE. SUPER BAD CUSTOMER SERVICE. I wait more than one weeek to received, would need to wait alot more for them to process it and received the boots that I did order. BAD BAD BAD customer service and no people skills. I was told that they don't ship anything that is why the produts need to be return back. I DON"T SEE THE PURPOSE OF HAVING A CUSTOMER SUPPORT IF THEY CAN NOT HELP, they just refer back to the site.