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AMIClubwear Customer Service Phone, Email, Contacts

AMIClubwear
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2.3 84 Reviews

AMIClubwear Complaints Summary

25 Resolved
49 Unresolved
Our verdict: Engaging with AMIClubwear, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AMIClubwear reviews & complaints 84

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C
9:19 pm EDT

AMIClubwear Ripoff, no refund

I ordered from AMI Clubwear before and it was an acceptable experience as although it became obvious that their inventory records are inaccurate eventually I got refunded for an item they could not deliver.
In January 2016 I ordered two pairs of shoes from AMI Clubwear and got ripped off.
The first item was rather cheap and I did receive it, it arrived in a box small enough to keep only one box of shoes.
The second item was harder to find as it seemed to be discountinued as few stores kept it so I was happy to be able to order them from AMI Clubwear.
I did expect some problems as after my order the second item I ordered was removed from their store immediately after my order, but they did not indicate any difficulty.
When I started complaining months ago about the missing item in all cases they always ended up claiming that both items were shipped according their records, and ultimately they wanted a picture of the original box which I disposed of in the meantime.
However, UPS kept the package weight in their system which is 3.2 pounds.
The first item that I did receive weighs exactly 2.25 pounds.
The second item, which I could ultimately order from another shop so I own it now weighs 1.66 pounds without box.
Thus, by simple math it is easily proven that both items could not fit into the box so they obviously shipped only the first item.
Yet, they did not accept this obvious conclusion and reject to refund me which makes me think that it is about intentional fraud from their side.
It seems I need to take legal action as the case is so clear.

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12:17 am EDT

AMIClubwear Disaster!

Ordered two dresses from www.amiclubwear.com and when I received them I learned that the quality was way off. Two dresses were obviously warn before. There were no tags, condition was very poor and they were dirty. There was also a deodorant smell! Immediately went online and tried to find how to return and get a refund, but there was no information on their website. Wanted to get some explanations from AmiClubWear, but they never replayed and never answered my calls! There was no information about the returning process and no way to get it because of the lack of customer service! Avoid!

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6:48 am EDT

AMIClubwear Different colors and sizing problems

I have ordered three swimsuits from www.amiclubwear.com and was very disappointed with my order! Quality was nice and I really loved my new swimsuits, but there was a huge problem with colors and sizes. Bikini tops were super large and two bikini bottoms were very small! Colors were also incorrect and bikini parts did not match at all! Contacted customer service and they told me to keep my swimsuits and said that they don't do refunds and exchanges. What a joke! There was no way I would wear those bikini so it was just a huge waste of money.

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9:33 am EST

AMIClubwear Disappointed

I bought two pairs of shoes back in November, 2015. Received only one pair, but was never notified that the second pair was out of stock. They charged my credit card for both pairs. Well, it is now January and I haven't received anything yet, no refund and no shoes. I left them tons of messages requesting a refund and asked them to call me back later as soon as possible. But they never contacted me. Well, I still have a little faith, so I sent them a message yesterday in the morning. But nothing again. I so tired and sick of it. AMIClubwear is a scam company, don’t deal with them. Do not let them scam you!

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10:41 pm EDT

AMIClubwear Was never informed what I ordered was out of stock and I will never receive it

I had an awful experience with AMIclubwear. I ordered 2 costumes from their website, the items did have a 3 day processing time, but a week and a half later the order still had not shipped. I contacted the company and was assured it was being processed and I would receive an email shortly with tracking information. Days past and no email. After several unreturned emails and no call backs after leaving several messages I finally got a hold of someone 18 days after I initially placed my order. At this time I was informed my orders were not in stock and will not be shipped. Now I only have a week to scramble around and try to find other costumes paying extra to ship them to me on time because of this company's irresponsibility. This company is unreliable and misleading. I cannot understand why I was not contacted earlier to tell me their page is inaccurate and things they state they have in stock they do not. I had never had such a unpleasant experience with an online store. I will not recommend this place if you care about receiving your items. They sure are quick about taking your money, but don't respond to your concerns.

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3:04 pm EDT
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AMIClubwear did not get my order

I order some shoes and had to call back three days later to get a conformation number on my order the i was told it had just shipped out and i should recieve it at the end of the week. At the end of the week there was no shoes or email from the company my husband called and was told they did not have that shoe and i was not going to receive the shoes the he had to ask wad the going to let us know was they going to refund our money ? We still are waiting for a refund

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3:31 pm EDT
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AMIClubwear None delivery

I ordered a pair of shoes and a pair of leggings for my girlfriend on 15h of May 2013...Today is the 3rd of June and still no sign of my package. It's been 2 weeks of waiting. I tried contacting them and they said I should contact USPS customer support for my delivery information, but the thing is they don't offer customer support for internationals, but only for americans. I'm from Denmark. I'm starting to question the legitimacy of this company. It seems that a lot of international customers had encountered issues with their orders, but very few americans did. What's that suppose to mean? That their shipping service is just a tiny little unknown company that talks the talk but doesn't walk the walk and it works in colaboration with them just to basically steal fat commissions off our ###? Hopefully after I receive my order, I'm done with these maggots.

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jerseybdgrl
, US
Oct 29, 2013 9:37 pm EDT

I have good and bad to say about this company I ordered a pair of shoes from this company and everything went great I got the shoes everything was perfect then on a second time I ordered a beautiful dress for my birthday which was October 2nd and I got my package I open the package now I'm a size large they sent me the wrong dress an a dress that was a size small and black i ordered a brown dress I was very very upset but I decided to give him a last chance and I just recently ordered two dresses from them for this upcoming week November 7th 2013 so hopefully this order goes correctly if not I will be back on here commenting but so far so good um from a 1 to 10 I'll give them off 7.

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6:16 pm EST
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AMIClubwear horrible customer service

I ordered two dresses from this company. Two weeks later I receive only one of the dresses, but my credit card was charged for both. I call customer service and, after being on hold for close to an hour, they tell me the other dress is not available. They charged me a ridiculous high shipping cost of $11.90 for two item. I only paid such a high shipping cost because I was ordering two items. Now I find out they're only reimbursing me $1.75 of that shipping cost for the item I'm not receiving. So I'm paying over $10 shipping for ONE dress. I asked if I could get a replacement dress for the item no longer available. They said that's not their policy and that a refund has already been issued. My credit card has not been refunded a dime yet. Only after my phone call to customer service has any action been taken on their part. This company is not reputable. I will never order from them again.

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12:59 pm EST

AMIClubwear I consider their clothes/shoes to be disposable items because they don't last long

Do not order from this company unless you like to gamble and are willing to take a loss for items never received. This company steals money from their customers and from UPS. I've been ordering from amiclubwear.com for a couple of years now and they've slowly gotten worse and worse. Their items are so cheap, that it's not even worth the 30 - 45 minutes sitting on hold to do a return, place a claim, etc. I've tried a few times, sat on hold forever, then got a quick 2 min conversation where I was told they would file a claim with UPS, then refund my money after the claim. WTF! UPS didn't lose the package, package had not been tampered or opened! Their warehouse never put the items in the box, but said they did on the packing slip. If this is their business practice, then they are robbing customers and UPS should cancel their account because they are being robbed too! Aside from not receiving at least 1 item per order; I've ordered size 9 shoes and received size 6, ordered Large shirts that wouldn't fit toddler, ordered a purse that came with a broken strap, If you don't receive an item and the slip actually happens to say it was not in the package you still will not get a refund unless you call them, oh and cheap means price and quality. I consider their clothes/shoes to be disposable items because they don't last long.

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10:00 am EDT

AMIClubwear Their shoes fell apart

I bought 3 pairs of shoes August 31st was the first order and the second order was placed on 9/1. 2 of the 3 pairs that I bought have fallen apart. I have not abused the shoes in anyway and have only worn them 5 times if that. I called AMI clubwear I was told they do not except returns, I asked to speak to a manager and it took over 4 hours but I did recieve a call, the manager told me that there was nothing that they could do. I was not asking for a refund just an exchange, I wanted them to look at the shoes to see that they were not abused. They just simply fell apart. That should not happen, after 30 days after 60 days especially when I have barely worn the shoes. I wanted to worn everyone, and perhaps there are more people out there that have the same complaint, I hope if you do that you also put a complaint on this website as well. They do not stand behind their products which is an extremely poor business practice and they don't care either. So if you only like to wear your new shoes a few times before you throw them out because they will only last a few wears, than by all means throw your money away. Otherwise complain like hell to let everyone know what a kind of company you are dealing with and let everyone know that their customer service is second rate, just like their PRODUCTS! you would think in these tough times that companies would want to keep their customers happy and continue to earn their business. I guess this is one of the few companies that is thriving in our fabulous economy. WOW I think that I am in the wrong business.

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10:08 pm EDT

AMIClubwear I spent $65 on this website that never sent in the items I ordered

I spent $65 on this website that never sent in the items I ordered. After almost 2 months I had to contact my local bank, who helped me recover the money I lost but I was very fortunate. I'm not sure if they would do that again but I wouldn't risk it. I contacted the site by phone but no one ever answers. The only contact I received from them was a confirmation of receipt after they took my payment. This review is long over due, but I can say after a year I still haven't heard from them or received any of the items ordered. BUYER BEWARE.

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1:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AMIClubwear product purchase

BUYERS BEWARE!
Purchased 4 items for my wife for Valentines Day. Three items were perfect! Fit and Quality good. The forth item, though labeled a large ( the same size as the other three items ordered.) was grossly undersized. So much so a size 2 woman could not fit into it. I called repeatedly to explain the error in their sizing of this product and their resolute answer was " the do not accept returns of lingerie" When I asked for the CEO's email, I received a third call stating the same innocuous answer.
Needless to say AMICLUBWEAR will not be getting any more orders from me.

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4:30 pm EST
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AMIClubwear no shipment

I know with the holidays that shipping and shopping and traveling are all tough subjects but I have been waiting nearly to weeks for one item, I paid what come out to 38.95 over my paypal account and I thought I would be protected from scam artist. I have come to the conclusion that this "company" is more than likely some sweat shop in the middle of "no wheresburg". I have written several emails in the last week and I have gotten no response... My fear here is that this company may have my Husbands credit card numbers or worse. I don't what to do... Im very upset and wish someone would just tell me what going on... I dont have very much so when I am allowed to make purchases I value them. I just want to know why? why would you take from people who are keeping you in buisness? and whats worse is Holly from Playboy is helping to endorse their products! If there is a lawyer out there who reads this please dont hesistate to look me up... I feel like a joke and I could have spent that forty bucks on food...

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virgo81
gramercy, US
Mar 12, 2014 9:50 pm EDT

amiclubwear is not a scam. Im sorry, no one nor their story can make me believe that. i've been shopping from them for the last two years. Yes I have received orders that had missing items but all you have to do is email them r call them. The phone wait is long but its worth it. And they do give refunds and store credit. I stay in louisiana and sometimes i receive my order within three days. Patience is the key to order from a nation wide clothing store.

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Mrs Mabby 39
Beaumont, US
Sep 29, 2012 12:45 am EDT

did you go to your bank n try n get your card number change

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8:13 pm EDT
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AMIClubwear did not receive my product-company will not send it or refund me

I ordered three products and did not receive one of them. This was a wig for my Halloween costume. When I contacted AMIclubwear, they told me that "it was on the packing slip" which I know because I received the packing slip. However, I don't care what's on the packing slip, I care what's in my package. The package I received was in great condition and was untampered with and unopened. The only things inside were the gloves and shoes I ordered. There wasn't even any packing materials such as bubble wrap, paper, or packing peanuts for it to get lost in. Just one shoebox and a plastic bag with the gloves in it. AMI says that they have to perform an investigation now with my shipping carrier, but I don't have time for this, as I know for a fact that my package was perfect and unopened. nothing looked weird so i know nothing was removed after shipment (plus, who would steal a silver crappy costume wig?). The item simply was not included in my order and I either want it before my halloween party on the 28th or a refund for the total price of the wig $19.99. I really just wanted to get what I ordered for my costume but this has become a complete nightmare dealing with this company.

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4:52 pm EDT

AMIClubwear Stay away from this website

Stay away from this website! I have been waiting for my e mail to confirm that my order has been shipped to me for 4 days. So I then decided to call after sending 3 E-mails to confirm my order so I would have an idea when to expect my dress for a concert (less then a week now) well when I called all 8 times I got a recording that said "we a sorry all circuits are busy now would you please try your call later". So finally on the 9th try I got through just to be told my wait time was 26 min. Well when I got to the last minute the music stopped, I repeatedly said hello and 4 minutes of silence on their end and they hung up on me! So my next call is to the Better Business Bureau.

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7:28 pm EDT

AMIClubwear Horrible/fraudulent place to do business with

STAY AWAY. Horrible/Fraudulent place to do business with. Item I received was a size larger and had a stain and tear on it, gave me no refund after repeated attempts. Models on the site make anything look good, of course because they're all fake. Let's get this site out of business and bankrupt by not throwing money away on something you will be DISAPPOINTED IN or Never get. I regret not having looked at complaints here before I bought.

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10:44 pm EDT

AMIClubwear Bad service

Ordered from Amiclubwear.com order came to $68.77 place info to received free shipping. Put in credit card info and Magically I was charged $112.73 for shipping for a whopping total of $181.50. I immediately called customer service, was on hold more than 40 minutes. Was told she would have to send teh request to a manger who "May" get back to me the next day. I demanded to speak with a manager, I was provided with an email address. I sent my email request, called my bank to dispute. I called back when I saw that you could cancel your order before 1:00PM PST. When I did call back (25 minutes on hold) I was then told that because I wanted my refund of the shipping I could NOT cancle my order. These peopel are crazy, ripp-off artist, rude, and lack good customer service skills. I have ordered from all over the world and have Never paid $112.73 shipping, no less from CA to NY. They do not even have a manager that can be contacted during normal business hours

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tellyounot
Ocean City, US
Nov 26, 2013 1:10 pm EST

Very true...and very very bad customer service

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10:00 pm EDT
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AMIClubwear was rejected for return boots back

I have been trying to return my boots that i order from amiclubwear store and when i got them, they was to small and i try call them on 2-10-11, then i try email them and i got only that i need a RMA. I then try to go on line to get that number but i could not get it, so I tried calling later that week again no answer. Then this week 3/17/10 someone finlly answer the phon after the fact it over my time limt to return my boots. I feel that i was not treat right in this matter as like they just blow me off and that not righ.Please help me

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8:28 pm EST

AMIClubwear I have never dealt with worse service in my life

I HATE THIS COMPANY! Talk about a total rip off. I purchased a $10 dress January 10th and got smacked with a $15 shipping charge even though I deliberately chose the $4.95 option. After I questioned a representative she said she could do nothing for me. I assumed this would just result in quick shipping, WRONG! I got my package January 30th. 20 Days to ship?! I was furious, on top of that, the dress must have been produced for an infant bc it clung to me on an immeasurable level (mind you I'm only 115 lbs) I immediately requested a return number and sent the dress back (another $8 in shipping paid by me) I received a damaged package about 2 weeks later that had tons of stickers replacing holes, rips, etc which my mailman told me were there via the company itself. When I contacted the company via email they said my RMA# had expired and they wouldn't take it without a current one.

Since then I have spent days upon days waiting on the phone to get a hold of their customer service department. THEIR PHONE HELP SURPASSES THE STANDARDS FOR WORST SERVICE EVER, if even humanly possible, exceeding the poor status of the company as a whole.

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8:42 pm EST
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AMIClubwear Prodcut returned but no refund

I've made purchase on this online store and the quality is bad so I've returned all items to them, They've "issue" store credit to me but it can NOT be use for the next purchase! Every time I called in ask about the store credit they just hung up the phone with no answer!
So they took all the products back and without refund to me!
DO NOT BUY FROM THEM! IF YOU RETURN THE PRODUCT TO THEM THEY WILL NOT ISSUE THE MONEY BACK NOT EVEN STORE CREDIT..

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AMIClubwear Customer Reviews Overview

AMIClubwear is a popular online fashion retailer that offers a wide range of trendy clothing, shoes, and accessories for women. The website has received numerous positive reviews from customers who appreciate the affordable prices, fast shipping, and high-quality products.

One of the most commonly praised aspects of AMIClubwear is the extensive selection of clothing and accessories available on the website. Customers can find everything from casual tops and dresses to formal gowns and swimwear. The website also offers a variety of shoes, including heels, boots, and sandals, as well as jewelry, handbags, and other accessories.

Many customers have also noted the affordable prices of AMIClubwear products. Despite the high-quality materials and stylish designs, the website offers competitive prices that are often lower than those of other online retailers. Additionally, the website frequently offers discounts and promotions, making it even more affordable for customers to update their wardrobes.

Another positive aspect of AMIClubwear is the fast shipping and reliable customer service. Customers have reported receiving their orders quickly and efficiently, with many packages arriving within just a few days of placing the order. Additionally, the website offers a helpful customer service team that is available to answer questions and resolve any issues that may arise.

Overall, AMIClubwear is a highly recommended online fashion retailer that offers a wide range of stylish and affordable clothing, shoes, and accessories for women. With fast shipping, reliable customer service, and a vast selection of products, it is no wonder that the website has received so many positive reviews from satisfied customers.
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