Menu
TD Ameritrade
TD Ameritrade Customer Service Phone, Email, Contacts

TD Ameritrade
reviews & complaints

www.tdameritrade.com
www.tdameritrade.com

Learn how the rating is calculated

4.4 531 Reviews

TD Ameritrade Complaints Summary

17 Resolved
80 Unresolved
Our verdict: With TD Ameritrade's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for TD Ameritrade has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of TD Ameritrade. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TD Ameritrade reviews & complaints 100

Filter reviews by rating
5
433 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest TD Ameritrade reviews & complaints

ComplaintsBoard
R
7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TD Ameritrade personal investment consultant

I don't know if this is a typical business dealing at your company, but your employee Sanjaya Krishna Balu is a disgusting human being. He has hit on my wife now several times. I wrote a letter to your corporate Humana Resources Department but they obviously don't care. The last time they had contact he told her if she want to hook up and smoke pot he would give me some good tips. This time, i guess he went to Miami this past weekend, supposedly for business and asked her if she wanted to go. He explained to her that she would be able to come home because he would give her adderall to stay up. He also told her once he gets back he wanted to meet and smoke pot again and do bars, whatever drug that is. I know this sounds bizarre, but I'm having enough problems with my marriage and don't need someone promising to give us tips for sex with my wife. If he wants her that badly tell him to pack her stuff and move in with him or leave us alone. If he contacts her again I will put this all over social media.

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
J
7:04 pm EDT

TD Ameritrade terrible place to put your money into!!

So I put 3000.00 into my account. First off they said it was a 3rd party check. Well it wasn't. So waiting 5 business days for it to clear. It clears then I go to get my money and all the sudden my account has been closed. So I add money and they close the account. The card worked all along paid some things and then bam. Sorry your account has been shut down. I would never refer anyone to do any kind of buissnes with this bank or people. Thank you!

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
C
3:41 pm EDT

TD Ameritrade brenda in estates department / telephone customer service

Let me start by saying; Whenever I have called Scottrade / Ameritrade I have always enjoyed speaking with Customer Service employees. They have been, both, informative and kind. Today this record came to a dismaying halt. I called the Estate Department a few minutes ago (2:00 on July 10, 2019) and spoke to Brenda about my 103 year old Great Aunt who passed away and left one of her Scottrade/ Ameritrade accounts to my children to divide. Besides never saying, " I'm sorry for your loss; she was EXTREMELY ill-mannered and condescending. I started by saying I had several questions about my account and hope she had some time. There was no response and after a long pause as I was about to say, "hello?" she snapped at me, "who am I speaking to!" I told her who I was and she either refused to answer my questions, answered anything but my question or repeated my question back as her belittling answer. I learned nothing from Brenda except that the TOD form doesn't say descendent but, rather, decedent. I am partially dyslexic. I did get her to say she would mail me more forms because, even though she didn't answer me when I asked, I assumed I needed one for each beneficiary. I had only been sent 1 set. I do hope this conversation was recorded and you have an opportunity to review it. My family has a GREAT DEAL of money with you. If this had been my first experience with Ameritrade it definitely would have been my last. In a department as sensitive as dealing with estates, one does NOT want or expect to be dealing with a supercilious phone rep. I do hope I receive all of the proper forms after all of this unpleasantness. I also intend to talk with my family to see if they have recently experienced anything similar at Ameritrade. As you know; we choose where we put our money and customer service is our very first impression when doing so. Constance Stanton

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
H
8:52 pm EDT

TD Ameritrade brokerage services

My Father died and willed me some funds held at Ameritrade. Ameritrade will not release my funds after 6 months and appear to be holding them hostage until I die too. In fact, they spiked my blood pressure to 148/103 several times and appear to have caused me a heart attack. I know the brokerage business is a dirty business in general, but TD Ameritrade appears to have taken things to a new low. Unless you have plenty of money for an attorney, I recommend placing your funds elsewhere. Good luck fellow Americans.

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
K
8:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TD Ameritrade ira

I am the executor of my fathers accounts. I have asked three times for someone to send me the documents my father signed 11/21/2013 with Scottrade when he opened his IRA account (#[protected]-was #[protected]) but to date no one has forwarded the documents to me. All IRA Agreements, Beneficiary Agreement, Beneficiary Designation etc...) need to be sent to Kay Knowles, 2908 Legging Lane, Raleigh NC 27615 or [protected]@nc.rr.com.

I need you to confirm receipt of this request and process the request as soon as possible.

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
S
11:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TD Ameritrade my account has been stopped without permissions and I have no clue where my money is..

SHANETTA DAVIS. SSN [protected]
Someone has made my TD account locked without notifying me changed all my pass codes to login portal has been blocked for no reason and no represetative/ones telling me why. I have legal rights to know about my money ive waited for answers just got disrespected told to call back every day. Somethings wrong...reply thanks Davis.
Filed 906pm [protected] call back via email above.

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
M
7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TD Ameritrade not giving me my money back

I closed out my brokerage account nearly 3 weeks ago at the local t.d. branch due to terrible customer service. they promised me to mail me a check the next mid-week. the check has still not arrived 90k, and neither the branch or the home office will talk to me on the phone about. a medical problem prevents me from driving across town. and I need the money

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
S
9:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TD Ameritrade back office accuracy / accounting / customer service

I wrote TD Ameritrade a check for $20, 000. They then cashed my check and then only deposited $20 in my TD account. Naturally upset, I called them immediately and their only resolution was just push me aside, give me a "case number" and told me to wait 48 hours for someone to contact me back. Excuse me, you just deposited a $20, 000 check from me and royally screwed up, and didn't want to do anything to help me out during the call. At the time of typing this, I have still yet to hear from TD Ameritrade about my missing $19, 980.

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
M
12:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TD Ameritrade cannot release funds from discount brokerage

I inherited an estate but unfortunately a sizable amount of the estate is in a scott trade account. I hired a cpa and an attorney to help settle this estate. Scott trade was very difficult to deal with. We believed the account had been put in my name in june, 2027. No statements. Decided to transfer the contents of that account to another brokerage. Scott trade claims they never got any documentation from my cpa. Nobody is getting any statements. I am not allowed to know if they even have the account though I gave them many identifying numbers, etc. Called back to speak with a supervisor who said they cannot find any of the documentation we sent. They suggested going to the branch office which is 300 miles away. Even if we re-send the documentation they seem to have lost it will be weeks or months before my name can be put on the account which is necessary to get my money out of their hands.~scott trade has a significant amount of my inheritance and I believe I will never get it. I have read many complaints against them and it seems they charge a monthly fee. I have no access to my money but I suppose they are collecting their fees.~my overall impression is that no one there cares about anything. Nobody seems interested in tracking down the information they lost. To the best of my knowledge they have not followed through to contact my cpa.~in my opinion, it is impossible for heirs to get money out of scott trade if someone dies. I plan to sue but I assume they will call in a summary judgement from scottsdale.~so much for their cute ads about how roger riney always went the extra bit, even as a child... So as an adult he wanted to make an extra fine and cheap brokerage to serve people, blah, blah... You get what you pay for. Except in my case I have hired professionals to jump through scott trade's hoops and they lost our information so now it will cost me more one way or another and scott trade will, I assume, be collecting their fees no matter how many months it takes to put my name on the account.~oh, I paid estate taxes on the amount of money I am not allowed to have! Pretty soon the irs will expect income tax on whatever was earned that I am neither allowed to have nor to have knowledge of. I am disgusted and totally beaten.

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
F
10:32 am EDT

TD Ameritrade unauthorized trading and margin account abuse

Ameritrade has over a period of 3 years managed to overcharge me when closing trade with the excuse that market makers will not me pay more for the option. In order to close the trade I have to pay ameritrade the natural price because they refuse to even execute my closing order unless I pay what they demand to close the position. Additionally, several times they have exercise unauthorized trades on my account. When I have called to ask for an explanation they tell me it was a corporate action and they can't do anything. The client service desk is unwilling to close the trades at the mid point for me and they keep demanding that I pay what they call a natural price. Additionally, Ameritrade does not display bid and ask price on executed trades. They only display what they call mid and natural price, while all other brokers are displaying bid, last, and ask allowing the customer to make a choice as to where they close their trades. This brokerage firm is very dishonest and set up in favor of the market makers and has no interest in helping their investors. Instead they have a high interest in making sure the investor pays the max they can in trades so that the market makers keep more money from ameritrade's investors. To me this company is rigged in favor of market makers.
Why doesn't ameritrade care to help their investors? Why are they taken advantage of their investors? I believe this company needs to be sued for appropriating money from the investors to pocket the money calling it market makers.

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
J
2:54 pm EST

TD Ameritrade they closed my account without notifying me!!

In Nov of 2015 I opened my TD Ameritrade account and am relatively new to online investing. I put $100, 000 in the account and bought a stock. I complained that I thought I had purchased 2500 shares of a stock only to find out that it only gave me 250 shares. I complained and had someone tell me why it happened which was acceptable to me after I understood. I simply decided not to invest any more money but left the balance in my account. Today I tried to get into my account to look at it and they had closed my account and said that they sent me a check 6 months ago. I never got the check and they never notified me about closing my account. No letters, no phone call, no email. Nothing. Why didn't they try to contact me when thier check didn't clear? This company is the worst. They are sending my the balance in my account and I am going to go out of my way to share my story because this company is terrible.

Read full review of TD Ameritrade and 2 comments
Hide full review
2 comments
Add a comment
S
S
surviveur
, US
Jun 27, 2021 3:08 am EDT

TD Ameritrade acts as if customers do not have any rights

S
S
surviveur
, US
Jun 27, 2021 3:07 am EDT

TD Ameritrade is a terrible company and they act like customers do not have rights

ComplaintsBoard
M
9:21 am EDT

TD Ameritrade after 10 years of trading, they suddenly closed my account

I am a citizen of Belarus. I have account for 10 years. Now TD Ameritrade requested the Letter of Explanation and 8-WBEN form. I submitted them. After a few days, they notify me, that do not like Belarus and closing my account. Do they have a rights to do that ?

Read full review of TD Ameritrade
View 0 more photos
Hide full review
ComplaintsBoard
R
6:29 am EST

TD Ameritrade brokerage

In 2013, my Scottrade Brokerage and Scottrade Bank account was hacked. Somebody accessed my account and initiated over $800, 000 of ACH transfers which were then used to trade stocks at enormous losses, essentially buying stocks in my account at a premium while another account was selling them. Long story short, Scottrade refused to acknowledge the fraud and blamed me responsible, as a result of Scottrade's failures I conducted research into Scottrade's security systems and subsequently warned them in the Summer of 2013 about the database vulnerabilities that Scottrade recently acknowledged after two years of doing nothing. Bottom line, Scottrade's management has death ears when it comes to hearing customers complaints and suggestions - and as a result 4.6+ Million customers are now at risk of identity theft and fraud. If you are curious about the complaints against Scottrade and want proof that Scottrade was informed of their security failures please feel free to Google "MuckRock Scottrade" or submit Freedom Of Information Act requests to the SEC requesting all complaints against Scottrade. My 2 cents, steer clear of this company and its employees.

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
R
2:37 am EDT

TD Ameritrade cybersecurity failures

On behalf of the 4.6 Million+ customers who had their personal information exposed as a result of vulnerabilities within Scottrade's security systems, I kindly would like to inquire: Why did Scottrade ignore the following warnings about inadequate security systems? The various police/tracking numbers include: IC3 Complaint: I1503310356076471 IC3 Complaint: I1410280301161741 IC3 Complaint: I1410040334523951 IC3 Complaint: I1403202057474651 IC3 Complaint: I1403201605239341 IC3 Complaint: I1402231834161882 IC3 Complaint: I1402231658074692 IC3 Complaint: I1402212345014751 IC3 Complaint: I1402130107359512 IC3 Complaint: I1311042242529162 IC3 Complaint: I1308121624102831 CFPB- CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] CFPB Case number: [protected] OCC Case Numbers- [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] Scottrade's failure to appropriately investigate the above referenced complaints and law enforcement reports lead to the exposure of personal information of million of customers.

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
R
1:04 pm EDT

TD Ameritrade inability to execute

Last Friday (8/21) I called to sell off a mutual fund I was holding because the market was going crazy and I viewed it as a sign of what was to come. I wanted cash on hand when things went volatile, and called to ensure that my trade went through and that I had cash in hand come Monday morning.

Monday morning comes...not only did they not sell my mutual fund, but the Dow is down ~10% upon opening. How does this translate? Not only have I missed the opportunity that I saw coming, but I have lost ~$1000 overnight because of TDA's incompetence. I called to complain and say I want the correction of the proposed trade on Friday to try and recoup my $1000, and they tell me they can do that after listening to the calls, but that it might take a couple of days due to the market craziness...

Fast forward to Friday...I look into my account fully expecting the cash to be in my account. What do I find? They didn't sell the mutual fund that I had asked to sell. They PURCHASED a different mutual fund with a similar ticker at the amount that I was trying to sell for. So, not only do I not have the cash, missed the opportunity, but I now have a negative balance in my account because they forced a purchase of a different mutual fund when I didn't have the cash in my account.

I called to complain on Friday(Today) and I spoke with a manager to get it straightened out and ask what he planned to do about the situation. He didn't seem to care that they have a bunch of incompetent button pushers working there, and he didn't seem to care that I was stressed out and pissed off to a level I didn't know existed. He told me that he couldn't compensate on hypothetical's, and that me missing out on the opportunity this week was my bad. He offered to toss 10 free trades my way to make up for the fact that these dipsticks don't know the difference between buy & sell. I won't be doing business with these guys anymore, and I will strongly urge anyone doing financial management to stay far away. Fortunately, I have a nice forum of public speaking at conferences nationwide where I speak to financial economics. I will be telling this little anecdote to hundreds of thousands of people over the next year or so.

Read full review of TD Ameritrade and 1 comment
Hide full review
1 comment
Add a comment
B
B
B. Parker
, US
Jul 14, 2018 12:12 pm EDT

The same thing happen to me except they changed my sell to a buy. This has happen to me twice costing me money each time.I don't think it's a mistake.

ComplaintsBoard
B
11:53 pm EDT

TD Ameritrade constant trading problems

I've been a long term customer for about 20 years. My first problem started with the merger of Ameritrade and TD Waterhouse in which idle cash was shifted into the lowest earning sweep account despite an agreement on a specific investment vehicle. After complaining to the SEC, they reimbursed me for the lost interest.
Since then, it's been escalating problems, first with their defunct Command Center 2.0 and more recently with Trade Architect. Their response was either "we're not perfect and we do encounter problems", or more aggressively, "switch to Think or Swim". The latter is for advanced traders with an interest in more esoteric investments such as option trading. Both of these responses are an unprofessional reaction to trading problems and an unwillingness to acknowledge the issues and take responsibility to resolve them.
I also had problems with trading with their Interactive Voice Recognition system which enables phone trades.
Although the Customer Support representatives were generally very courteous and professional, many weren't properly trained. Escalating complaints to the Office of the President (Executive Support) which can be reached at [protected], received more direct attention. This is probably the best area to voice your concerns. NOTE: Customer Support will not transfer you there or provide this number.
Aside from trading issues such as some trades in actively traded common stocks not updating in real time for a long period of time, daily high and low values by symbols often out of sync with real time activity, gain and loss by holding being wrong, the cost data for symbols being wrong for unknown reasons, etc. These are serious issues since there are tax ramifications which might get distorted in the process (i.e. Wash Sales Transactions).
A big pet peeve which I understand is complained about often ~ NO current day closing prices by stock symbols on the platform until 8pm EST (by default), made it difficult to understand your change in Account Value for the day. Your Account Value, which is frozen after the last trades at 4pm, is essentially the difference between prior day and current day closing prices for all your holdings, plus adjustments such as dividends or margin interest, etc. This is bizarre since the GAIN/LOSS for each holding would change in real time in post market trading. Without knowing the closing price for those symbols, you can't easily reconcile how your Account Value changed at 4pm.
GOOD ADVICE: If you complain to the SEC, make sure your complaint underscores that you want the issues in your complaint addressed adequately or you will rebut the complaint until it does. The SEC tries to do it's job but has limited resources and is not your lawyer. YOU HAVE TO TAKE CONTROL!

Read full review of TD Ameritrade
Hide full review
ComplaintsBoard
G
8:00 am EST

TD Ameritrade unilateral action without authority

What a ridiculous organization! They unilaterally iquidated my holdings without any proper communication. Apparently, this action was driven by a regulatory issue in my home country which after 14 years prohibited me from trading directly through the U.S. trading platform. That is understandable but the absence of communication and the 'too bad ' attitude of the staff represents extremely poor service. Not only were my positions liquidated (almost at their whim) but they made no attempt to consider the knock-on implications of their actions both from a tax and financial perspective. Lawsuit pending but I would recommend being very careful before you start any business dealings with TD Ameritrade. C- on all fronts!

Read full review of TD Ameritrade and 2 comments
Hide full review
2 comments
Add a comment
X
X
XTRADER
, US
Oct 26, 2011 5:54 pm EDT

I trade with Td Ameritrade . I tried to cancel an order and the cancel order button would not work. I lost $20000.00. I asked them for some help due to the issue that was beyond my control and it fell on deaf ears. Be cautious with this company. Very Unhappy Customer!

L
L
lucrik
, US
Sep 02, 2011 3:33 pm EDT

TD Ameritrade promised they would take care of me, but so far they have not lived up to expectations. I have given td ameritrade my confidence and my money, but they keep ignoring me. I hope that they learn how to treat their customers before they go broke! Thanks for nothing TD!

ComplaintsBoard
B
7:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade futures brokerage

I started trading commodities in my tdameritrade accouunt. I did not expect them to be be a crack commodity broker, given that they are a stock house, but they are horrible. They will not allow you access to your open trade credit for either withdrawl or additional positions, without a one day lag...yes that is right, they freeze your open trade equity for an entire day! They treat commodity settlements like stock settlements. This can result in all sorts of disasters as a traders. This flaw can freeze you out of spreading off an open position and the issuance of margin calls, despite having more than enough equity in your account. Good luck moving the money out of your account, it took 3 days and hours on the phone to get my money out of there.

It is obvious that no one at the firm has ANY experience trading commodities, their futures "experts" are arrogant, ignorant, and obviously have no idea how professional commodity brokers operate.

Run away, their policies will hurt you some day.

Read full review of TD Ameritrade
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
3:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade poor service

1) I scheduled a phone meeting, no one called. One broker (Sean Hanley) later told me that he called my phone and left a message, but there was no message, and no call in my phone log. I think he was simply lying to save face.
2) After transferring my account from UBS, only some of the positions showed a cost basis on my balance & positions page. Very sloppy. I called several times, still not resolved after two months, however they added a few more...just not all. Sloppy work.
3) The branch manager (Joseph Marone) called me because I was having issues, we spoke on the phone. We identified 3 items of concern he said he would look into. Later that afternoon, he sent me an email telling me how he took care of ONE item, and wrote "if there is anything else I can do for you, let me know." Apparently, he forgot about the other two items of concern.

Read full review of TD Ameritrade
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
5:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TD Ameritrade on-line trading experience

Trading using Trade Architect has been plagued with a lot of technical problems that should avoided by a brokerage of TD's stature. Real time activity is compromised by this trading platform's data that is often not updated quickly which creates real problems. Depending upon who you talk to, you'll get all kinds of answers, excuses, apologies which might be sincere but are window dressing. However, I have received the best immediate action by talking with their Executive Support group which is also known as the Office of the President and can be reached at [protected]. So, if you've had any frustrating experiences, bypass regular Customer Support and speak with the highest level of support at their Nebraska corporate phone number.

Read full review of TD Ameritrade
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

TD Ameritrade Customer Reviews Overview

TD Ameritrade is a brokerage firm that offers a range of investment services. Clients can trade stocks, options, futures, and forex, as well as invest in mutual funds and ETFs. The platform provides educational resources for investors of all levels, including articles, videos, and webcasts. TD Ameritrade also offers retirement planning and guidance, along with portfolio management services. Their tools and platforms are designed to cater to both active traders and long-term investors, with 24/7 customer support available for assistance.

TD Ameritrade In-depth Review

In summary, TD Ameritrade is a well-established online brokerage that offers a wide range of services and investment products, catering to both novice and experienced investors. With a strong emphasis on regulatory compliance and customer support, it stands out as a reliable platform for trading and investing. However, like any service, it has its strengths and potential drawbacks that should be considered before opening an account.

Company Overview

History and Background: TD Ameritrade has a long history in the financial services industry, providing a robust platform for trading and investment. It is known for its user-friendly interface and extensive resources.

Types of Services Offered: The company offers a range of services including stock trading, options, futures, and Forex trading, as well as managed portfolios and retirement planning.

Regulatory Compliance and Licensing: TD Ameritrade is regulated by top-tier financial authorities, ensuring a high level of investor protection and compliance with financial regulations.

Account Options

Types of Accounts Available: Investors can choose from various account types, including individual, joint, retirement, and business accounts.

Minimum Deposit Requirements: There is no minimum deposit to open an account, which makes it accessible for all levels of investors.

Account Opening Process: The process is straightforward and can be completed online, with customer support available if needed.

Trading Platforms and Tools

Desktop and Web Platforms: TD Ameritrade offers both a desktop platform, thinkorswim, and a web-based platform, each with robust tools and features for traders.

Mobile App Usability: The mobile app is highly rated for its functionality and ease of use, allowing traders to manage their accounts on the go.

Research and Analysis Tools: The platform provides comprehensive research tools, including real-time data, analytics, and third-party research.

Educational Resources: A wealth of educational content is available to help users improve their trading skills and knowledge.

Investment Products

Stocks, Bonds, and ETFs: A wide selection of stocks, bonds, and ETFs are available for trading.

Mutual Funds: Investors have access to a vast range of mutual funds.

Options and Futures: The platform supports options and futures trading for more advanced strategies.

Forex and Cryptocurrency Trading: Forex trading is available, but TD Ameritrade does not currently offer cryptocurrency trading.

Fees and Commissions

Trading Fees Structure: TD Ameritrade offers commission-free trading for online stock, ETF, and option trades, with a fee for options contracts.

Account Maintenance Fees: There are no account maintenance fees, which is a significant advantage for users.

Non-Trading Fees: Some non-trading fees may apply, such as for wire transfers or certain account services.

Customer Service and Support

Contact Options: Customer support is available through phone, email, and live chat.

Responsiveness and Quality of Support: The support team is generally responsive and knowledgeable, providing quality assistance to users.

Customer Service Hours: Customer service is available 24/7, which is convenient for traders in different time zones.

User Experience

Website Navigation and Accessibility: The website is well-designed, making navigation and accessibility straightforward for users.

Ease of Use of Trading Platforms: Both the desktop and web platforms are intuitive and user-friendly.

Mobile App Functionality: The mobile app is highly functional, offering a seamless trading experience on mobile devices.

Educational Content and Resources

Availability of Educational Material: TD Ameritrade provides an extensive library of educational materials, including articles, videos, and webcasts.

Quality of Educational Content: The content is of high quality, suitable for both beginners and experienced traders.

Webinars, Courses, and Workshops: The platform offers regular webinars, courses, and workshops to help users expand their trading knowledge.

Security and Protection

Account Security Measures: Strong security measures are in place, including two-factor authentication and advanced encryption technology.

Asset Protection Guarantees: Clients' assets are protected under the Securities Investor Protection Corporation (SIPC).

User Privacy Policies: TD Ameritrade has a clear privacy policy that outlines the protection of user data.

Promotions and Bonuses

Current Promotional Offers: The company occasionally offers promotions for new accounts or certain trading activities.

Bonus Terms and Conditions: Any bonuses or promotions are subject to specific terms and conditions, which users should review.

Loyalty Programs: There are no specific loyalty programs mentioned on the TD Ameritrade website.

User Reviews and Testimonials

Customer Satisfaction Ratings: TD Ameritrade generally receives high customer satisfaction ratings for its services and platform.

Positive and Negative Feedback: Users often praise the research tools and customer service, while some express concerns over the lack of cryptocurrency trading.

Comparison to Competitors: Compared to competitors, TD Ameritrade is considered to have one of the best trading platforms and educational resources.

Withdrawal and Funding

Deposit Methods: Various deposit methods are available, including electronic bank transfers and wire transfers.

Withdrawal Speed and Options: Withdrawals are processed in a timely manner, with several options available for users.

Funding Account Security: The security of funds is a top priority, with robust measures in place to protect users' money.

International Reach

Availability of Services Worldwide: TD Ameritrade offers services to clients in many countries, but not all services are available in every location.

Multi-Language Support: The platform provides support in multiple languages, accommodating a diverse client base.

Currency Conversion and International Fees: Currency conversion rates and international fees should be considered by users trading in different currencies.

Pros and Cons

Summary of Key Strengths: TD Ameritrade's strengths include its comprehensive trading platforms, extensive educational resources, and strong regulatory compliance.

Potential Drawbacks: The lack of cryptocurrency trading and some non-trading fees could be seen as drawbacks for certain users.

Final Verdict

Overall Impressions: TD Ameritrade is a solid choice for investors looking for a reliable and comprehensive online brokerage.

Recommendations for Specific Types of Investors/Users: It is particularly well-suited for those who value educational resources and a robust trading platform.

Conclusion and Rating: Overall, TD Ameritrade receives a high rating for its services, though the final decision should be based on individual investment needs and preferences.

How to file a complaint about TD Ameritrade?

Here is a comprehensive guide on how to file a complaint or review about TD Ameritrade on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with TD Ameritrade in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with TD Ameritrade. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint or review about TD Ameritrade on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact TD Ameritrade customer service

Phone numbers

+1 (800) 454-9272 +1 (402) 970-5805 More phone numbers

Website

www.tdameritrade.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with TD Ameritrade?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TD Ameritrade Customer Service. Initial TD Ameritrade complaints should be directed to their team directly. You can find contact details for TD Ameritrade above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about TD Ameritrade. Discuss the issues you have had with TD Ameritrade and work with their customer service team to find a resolution.