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2.8 160 Reviews

Amerisave Mortgage Complaints Summary

53 Resolved
88 Unresolved
Our verdict: Engaging with Amerisave Mortgage, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Amerisave Mortgage reviews & complaints 160

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Newest Amerisave Mortgage reviews & complaints

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12:35 pm EST
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Amerisave Mortgage These People Are Smooth Operators!

Wow! What can I say, first time I've been screwed without being kissed!

These people are really good. They have the potential, if they haven't already, of making millions $$$$ off of people.

First clue I missed, daaa. They had a CREDIT SCORE on me previous to running a credit check? They have it all figured out "LEGAL" like.

Well it was quite the romantic few minutes with Ameri-Rip. But a warning to all; they don't respect you in the morning!

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Linear Title
Middletown, US
Sep 06, 2012 11:48 am EDT

Consumer Protect, You have posted 11 comments on this site and every one of them has been exactly the same, word for word. Do you perhaps have a personal grudge against Linear Title and Closing?

Linear Title maintains an A+ rating with the BBB, is a member of the INC5000 list, and is an SSAE 16 certified company with a sterling reputation. For any questions about Linear Title, please contact our compliance department immediately at [protected] or by emailing compliance@lineartitle.com.

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Consumer Protect
New York, US
Dec 05, 2010 12:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Linear Title & Closing is their title company and they are part of the rip off!

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Robnsc
, US
Apr 13, 2010 12:50 am EDT

THEY ARE THE SMOOTHEST OPERATORS (SCAMMERS) THAT I HAVE EVER ENCOUNTERED! They could sell snake oil!

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sideshow557
, US
Jan 25, 2010 12:56 pm EST

Your comment makes no sense and appears written by someone with barely a high school education. If you sought a rate grid online then you would provide a credit score range. Thats it. No lender can do anything without pulling an actual credit report. Meaningless comment for all who are reading the anonymous complaints.

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2:37 pm EST
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Amerisave Mortgage - Mortgage fraud

I have just read all of the complaints against Amerisave and I wish I had seen this before. I can relate to every one of them. I am going on over four months of hell with this company as well. Everything every one has said has happened almost as it is a script! What the hell! How can this mortgage company stay in business???? I have called the Massachuett...

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7:37 am EST
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Amerisave Mortgage Mortgage Refinanc

Amerisave is the worst mortgage company that I have ever used. They are a total rip-off. At first their agents are friendly and helpful which draws you in. They denied my loan on the basis of what was on my credit report which they had about 2-weeks before they ordered the $350 appraisal. I sent all supporting documents. My loan material never went to an underwriter. The login status report screen is a joke! They stopped returning my calls. They were a joke. There are no follow up - the Customer Service is clueless and useless. It is just another scam to take your money. Don't be fooled by their slick web site and low interest rates. Go elsewhere.

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Linear Title
Middletown, US
Sep 07, 2012 2:38 pm EDT

Linear Title & Closing maintains an A+ rating with the BBB, is a member of the INC5000 list, and is an SSAE 16 certified company with a sterling reputation. For any questions about Linear Title, please contact our compliance department immediately at [protected] or by emailing compliance@lineartitle.com.

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Consumer Protect
New York, US
Dec 05, 2010 12:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

Their title company is Linear Title & Closing and they are part of the rip off!

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delete
New York, US
Jan 06, 2010 11:13 pm EST

if you would still like your loan to be funded, feel free to shoot me an email to setup a free phone consultation. I am a seasoned mortgage vet and work for a federally chartered bank. If I determine you are eligible, I have no problem paying for your appraisal to gain your confidence. My personal email is egroussman@gmail.com. It's worth a shot, right?

Thanks
Ed Groussman

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gapeach2009
Atlanta, US
Jan 02, 2010 9:54 am EST

The owner of Amerisave Mortgage is Partick Markert, maybe someone should check this guy out!

ComplaintsBoard
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7:52 am EST
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Amerisave Mortgage Poor experience with Amerisave

Got enticed with their low rates on website and paid the initial credit report fee. The rates that came back were almost 0.5% higher because "my credit rating of 750 was not good enuf". That was my first red flag. I was dealing with someone on the phone and email at 10PM on a Friday night, which was another red flag. Then he started to pressure me to provide a credit card number for an appraisal that could be wrapped up by the weekend. That is when I did an extensive internet search and came accross several complaints. I havent seen a copy of my credit report from them. I consider myself lucky that I abandoned the whole thing at an early stage.

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Honest LO
Holden, US
May 06, 2010 12:01 pm EDT

Sounds like you work for them. You take it way too personal to not have a vested interest. FYI - There isn't a .5% difference in rate from an 800 down to 750. It would be more like .125% if anything at all.

I'm a loan officer for a competitor of Amerisave. I lose a lot of business to Amerisave based on their initial quotes. Many times I'm called back 45-60 days later by people who initially decided to go with them and were later told of higher fees and excuses why they couldn't honor the rate. Or I'm called 60-90 days later and they are still being drug along on a loan I get closed for them in three weeks. Ultimately, I get the business but the customer is lead around for a month or better wasting precious time and losing $500 Amerisave requires to lock and order the appraisal.

I'm in the business so I'm fully aware of the legitimate things that can happen durring the process with appraisals, title, subordinations, etc. I think most of my customers are smart enough to know when their loan changes due to a circumstance like those versus being deceived. However, with Amerisave it is way too often to be the unknowns. They're liars. Flat out. From someone in it everyday stay clear of them. There are much more honest companies out there willing to earn your business.

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logical thinking
Los Angeles, US
May 05, 2010 4:35 pm EDT

The Amerisave system clearly asks you for a estimated credit score to run rates. If you left the default score at 800 instead of changing it to 750 that would be operator error in my opinion. A person working at 10pm on a Friday night would be a positive or would you prefer they not work hard and late for folks like you. Amerisave can never pre-determine the value of a home, and the appraisers do not work for Amerisave. Typical complaint a person thinks the lender is driving down property values all over when truly it is the foreclosures, and short/distress sales. educate yourself before making ridiculous comments

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margaret %
Sporing hIll, US
Mar 04, 2010 10:09 am EST

The guy (Patrick Markert) is a complete "A" hole

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gapeach2009
Atlanta, US
Jan 01, 2010 11:06 am EST

If you only new about the owner of Amerisave, Patrick Markert, you may think twice about doing business with amerisave mortgage.

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8:56 pm EST
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Amerisave Mortgage PLEASE BEWARE

Please read this before using Amerisave.!

If it sounds to good to be true it usually is! I have been a real estate broker for 24 years.I have delt with every mortgage company around. I new better and bit into their scam. Please go directly to a lender. I thought I would take advantage of low rates and borrow some money against my paid for house. In 24 years in the real estate business I have never delt with a company this bad. Don't waste your money. They will not honor what they say. All the ads talk about being on CNN, CNBC and other well known media. Do your home work and look at the dates. [protected]. Money was loose during that time period. I am not writing this because I'm mad. I don't have to have the money. I don't want to see couples that are fighting to get through these tough times loose more money. The live feedback will not let you ad a comment if you are not satisfied, so don't think all is well at Amerisave. Again please don't fall into this scam.

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Linear Title
Middletown, US
Sep 06, 2012 11:46 am EDT

Consumer Protect, You have posted 11 comments on this site and every one of them has been exactly the same, word for word. Do you perhaps have a personal grudge against Linear Title and Closing?

Linear Title maintains an A+ rating with the BBB, is a member of the INC5000 list, and is an SSAE 16 certified company with a sterling reputation. For any questions about Linear Title, please contact our compliance department immediately at [protected] or by emailing compliance@lineartitle.com.

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Consumer Protect
New York, US
Dec 05, 2010 12:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

Linear Title & Closing is their title company and they are part of the rip off!

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gapeach2009
Atlanta, US
Jan 01, 2010 11:29 am EST

If you only new about the owner of Amerisave, Patrick Markert, you may think twice about doing business with amerisave mortgage.

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4:35 am EST
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Amerisave Mortgage Bad business practices

Amerisave Mortgage practices the worst form of Bait and Switch. They advertise low rates. Draw you in with an online application process and then get you to front money for credit report and appraisal fees. after that they jerk you around and try to get you to pay a much higher rate. If you refuse, then they say oh we cannot approve the loan we told you that were were pre-approved for.

Their scam is that they take in lots of applications on the promise of low rates, but then if rates in the general mortgage market don't drop, they cannot deliver on the commitments they made and then all of a sudden the sure thing, "you are approved" loan vanishes.

Their employees must spend half their days writing reviews online to support their business and counter all the real reviews from those they ripped off.

Trust me on this Amerisave Mortgage is a BAD company that you need to steer clear of.

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JacO98
, US
Dec 03, 2009 10:07 am EST

Amerisave Mortgage continues to do business in Colorado regardless of a Cease and Desist Order from the State Of Colorado Realestate Division.

They Need to be FINED and the business closed.

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Susan 12
Irvine, US
Apr 14, 2010 4:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Every place I have applied for a loan has done the bait and switch on rates. There is only one exception, that was First Integrity Lending in Irvine California. Rich is the gentleman who helped us get out loan. He’s the only person who told me the truth that until your ready to lock an interest rate “Rates don’t matter until you are prepared to lock”. I was thrown off at first, but as he said you can shop all day long and have 20 different quotes. But until you lock, you don’t have any idea what rate you will get because rates are changing all day long.

First Integrity also has an A+ rating with the BBB with zero complaints. It’s because of honest strait shooters like Rich that they have a perfect rating with the BBB.

If the truth and a fair deal are what you seek, don’t waste your time shopping, go to Rich.

Rich
First Integrity
Phone: 800.519.6558 x114
http://www.firstintegrity.us

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Screwed by Amerisave
York, US
Mar 09, 2010 7:52 pm EST

I to was ripped off by Amerisave. I was told that I would have a certain percentage rate and a certain type of loan and was "locked in." I am no mortgage expert and took this company on thier word. I gave them my credit card and paid up front for a credit check and appraisal. After they got that credit card payment everything changed. My rate, the type of loan and the communication they gave me was horrible. The rate went up, the type of loan changed and it was like they were trying to make the loan not go through.
I am not a rich man by any means and what they did to me and my family really hurt.
We needed to refinance and I feel like they really took advantage of us and our situation. Luckily, I was able to put a stop payment on the credit card that I paid for the credit check and appraisal with. The credit card company is investigating and hopefully they won't get paid. Please reconsider doing any services with this Company. I learned the hard way. And if anyone wants to get a class action thing going here or needs testimony on this company and thier fradulent practices please contact me. Mark in P.A. (Screwed by Amerisave)

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GAPeachloanofficer
Atlanta, US
Dec 31, 2009 8:42 am EST

big news about the owner of Amerisave Mortgage, Patrick Markert coming soon. It will help you understand why all these complaints are true.

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ripped off completely
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Dec 13, 2009 5:47 am EST

I have to agree completely. Bait and switch is what they've done to you and unfortunately it looks like they are doing the same to me.

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We were lied to
, US
Dec 08, 2009 8:38 pm EST

SACRAMENTO, CA

I wish I had seen these comments before choosing Amerisave to refinance with. We were promised that when we booked our appraiser the rate was locked. We paid $35 for a credit report (which two other companies were able to do for free) and $425 for an appraisal done on Friday. Our appraisal was high enough to qualify for a refinance. On Monday we were told that the interest rates went up over the weekend and did we now want to lock in a rate. WHAT? We were supposedly already locked in. The loan officer has not returned our multiple phone calls asking why our rate was not locked last week when we booked and paid for the appraisal. It looks like we just lost $460 for nothing. We are going back to Wells Fargo.

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9:44 pm EST
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Amerisave Mortgage Refinance

I too was lured into using Amerisave... I did look at complaint boards and because you always see complaints about mortgage companies decided to try them out. I thought that if I kept on top of things it would work out OK---DO NOT MAKE THE SAME MISTAKE! THEY WILL TRY TO BULLY YOU!

Where do I begin? I have a credit score of 813. My loan to value is 65%. There should not have been any problems. (None with a different company...)

My first problem is you have to pay to get a "lock" rate. This is a teaser rate that they will not provide to you. They will not lock your rate until they get all of your paperwork to them. After they review your paperwork you can then decide what rate you will lock and it may be higher. Not so much a problem, as the company not being upfront.

My next problem occurred when I asked to use my own settlement (title) company. I was told that I needed to pay for an extended 15 day lock in order to use my legal choice. They claimed it was company policy to charge for an extra 15 day lock. I felt railroaded into using their title company. When I called Amerisave's customer service to ask if I was required to extend my lock to use my own settlement company, they said no, but because they could not guarantee that my settlement company would get all paperwork completed in a timely manner, a 15 day lock extension may be needed. The next day I logged into their web site to sign and return their "Good Faith Estimate" paperwork. The only document that mentioned anything about a settlement company said I had the right to choose my own. I called and asked about this again- I trust my settlement company- and the response was "I know what the document says. It is my job to let you know what it means". At this point I filed a complaint with the state licensing board because they were railroading me to use their title company- one that they own.

The next problem that I had- they claimed they could not get all of the paperwork needed to close the loan. In their agreement- I needed to return all paperwork within 24 hours of request, which I did. They claimed it was because of 3rd party party delays. They needed employment verification from my wife's work... Most employment companies are registered with a web site called the work number. This site is for loan companies and such to get employment and salary verification for prospective applicants. They claimed that they tried to get this information but could not.? They said that because my wife was a teacher, they would accept a copy of her contract as verification. There is no such contract but is a statement of salary. They also needed a letter from me stating why I had two jobs. I e-mailed this information back. Two days later I am told that they need a signed copy of that same information. Now keep in mind that all of the signed documents have been signed and faxed. An e-mail has a digital footprint that can be bound to someone easier than a faxed signature.

When I was told that I needed to pay for a 15 day lock extension because they could not complete the loan within the initial lock, I became tired of dealing with their lies. I told them that I did not agree to these terms and with my credit and loan to market value, this should have been closed within 20 days. They again tried to railroad me by providing me a document that I "digitally signed" stating that if I used my own title company, I would be required to pay for an additional 30 lock extension (yes that is the 3rd different disclaimer about the same thing), and that if I canceled, I would be charged a $500 fee. THIS IS A RAILROAD TACTIC. DO NOT BELIEVE THEM. READ YOUR SIGNED DOCUMENTS. In the original set of documents that were signed and returned, it states that if you decide to cancel, there would be no fee. You would only forfeit your deposit (application fee of $35) and any money provided to 3rd party services (appraisal company). This "digitally signed" document is the agreement when you click OK to "lock" your rate after you fill out your application. I use quotes because your rate is locked after you provide paperwork.

Amerisave is not a trust worthy company. They can not have you closed in 10 days- especially when they say they have a document from you and ask for that same document 19 days later.

This company uses teaser rates to lure you to use them, scare tactics and intimidation to get you to stay with them as your fees increase. DO NOT USE THIS COMPANY. I can not wait to hear from the state licensing board for more information!

I have contacted a different company, and am scheduled to close in a week. 19 days from lock to settlement--- DO NOT USE AMERISAVE.

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gapeach2009
Atlanta, US
Jan 01, 2010 11:31 am EST

If you only new about the owner of Amerisave, Patrick Markert, you may think twice about doing business with amerisave mortgage.

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5:17 pm EST
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Amerisave Mortgage Scam Mortgage Brokers

Hello, I read your complaints about Amerisave and I am just coming from a terrible experience with them. I thought my mortgage refinance was a done deal as my credit score is over 800 no major debts except a mortgage, good finances and business. Every time I complied with whatever request they had, they came up with more demands. I paid for the appraisal for the appraiser they chose and it was not good enough. They had a second appraiser they paid for and it still was not good enough. My first question was " Is Amerisave a direct lender?" The answer was yes, but after I submitted all the required paperwork, Ray Martinez, my mortgage broker told me they were checking with the underwritter for Chase Bank who was going to hold the loan. At the end, I was utterly disgusted and appalled at the way they run their business. Ray Martinez, "my loan advisor" should not be allowed to deal with clients, let alone be considered a mortgage broker. Is there anything that can be done if we can get all get together? My direct email is jmmitler @ yahoo.com. Hope to hear from anyone. Thanks much. Jackie

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GAPeachloanofficer
Atlanta, US
Dec 31, 2009 8:46 am EST

big news about the owner of Amerisave Mortgage, Patrick Markert coming soon. It will help you understand why all these complaints are true.

LoanModificationPrograms
LoanModificationPrograms
Glendale, US
Nov 30, 2009 6:13 pm EST

I'm sorry to hear about the money you were scammed out on. They are many companies that are legitimate and can help homeowners stop foreclosure and keep their homes.

Mortgage Assistance Group is one of those companies that holds an "A" rating with the BBB and has help over 500 homeowners keep their homes.

They give a discount to the homeowners who have been scammed and treat each client with respect and dignity.

You can reach them at [protected] and at www.mag-az.com.

Thanks and good luck,

Randy D.

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Amerisave Mortgage Misleading - ripoff

I filled out all of the information, and when I got to the last page I was wondering why I had not been asked for my social security number, and there it was - the last thing asked for was the SSN, and then under it was a request for $35 to run my credit. I am a 7 year real estate professional and have closed more loans for myself and others than I can keep track of, and no one has ever made a client pay $35 upfront for the credit check. Any legit direct lender would not charge for this service - it is a cost of being in this business. So, I opened up a new browser window and typed into Google 'amerisave complaints' and found this board and others... Needless to say I closed the application browser when I read the horrible reviews by people who has been ripped off and mislead. Since they want you to be on the up-and-up on providing all of your most personal living and financial information it's only fair that they treat you and your information with the utmost respect. Prior to completing the application I found out they don't respect their clients and are concerned more with making sure some money goes into their pockets first. I have not used them for a loan, I don't intend to and I recommend you don't either. I will seek my refi from a reputable company that respects my information and me as a client.

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Stephanie Billions
Hemet, US
Mar 13, 2010 11:51 am EST

I appreciate the time that you took to post your complaint about Amerisave without even completing a transaction with the company. As anyone knows complaints are very easy to find on a company. However...when a client takes the time to rave about their experience with a company you know that they were WOWED! Please take the time to read all of the positive reviews that clients have posted. You will find that they actually out number the complaints.

http://www.kudzu.com/merchant/674865.html

http://www.epinions.com/pr-Online_Stores_Services-Amerisave

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GAPeachloanofficer
Atlanta, US
Dec 31, 2009 8:47 am EST

big news about the owner of Amerisave Mortgage, Patrick Markert coming soon. It will help you understand why all these complaints are true.

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u.s.real.estate.invest
Jacksonville, US
Oct 11, 2009 7:54 am EDT

"no one has ever made a client pay $35 upfront for the credit check. Any legit direct lender would not charge for this service - it is a cost of being in this business."

Credit checks are a cost of the business, but not necessarily of the Lender. I've been with several lenders who charged for the credit check upfront. It saves both the Lender and the Borrower time by attracting realistic applications. Too many applicants delude themselves that they've got great credit scores, while behind on mortgages and installment debt, and over the top on debt to income ratios. If the Borrower has a conviction theirs is a good application, with no surprises, they shouldn't balk at paying a nominal amount for their credit check to continue the process.

You can Google and get negative feedback about almost any business, mortgage lender or otherwise. Good feedback isn't as sensationalized as negative comments.

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Amerisave Mortgage A nightmare - use another lender

Like everyone else - this was a big waste of time. Don't even start with Amerisave. I had a no brainer type of refinance. Great credit, low LTV. Had me jumping through hoops - all to no avail. Just contacted Bank of America and got a better rate, lower closing costs and the process was a snap. Amerisave does not appear to be in the business of providing loans.
Which leads one to ask - what is the nature of their business?

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Amerisave Mortgage Fraud and steal money

This business is horible . I give them the credit card number to pay apraisal $350 . After everthing complete Doc. . they send the lady to my house to sign all documents. But I change my mine that I don't sign all them to cancel this refinance on Sept. 4th 2009. They did not call me about this cancelation will be charge fee $500 on begin. Last time they was still keeping my credit card number, and then they steal my money $500 dolar withdraw from my credit card without asking or tell me take that money for what. I checked the bank see lost $500 dolar from Amerisave. That is Horible this business.

They steal my money withou my authorization. I email them why ? they said that is cancelation fee. but I did not sign all papers. and I did not see cancelation paper said charge fee like this.

This business are cheating all you and steal money from you

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Robnsc
, US
Apr 13, 2010 12:38 am EDT

The hide these clauses within the bombardment of paperwork they email you. In the meantime, they are pushing you to get all of this paperwork in to "lock in the rate..." There Modus Operandi is to confuse you into making mistakes like signing clauses that guarantees them more fees. NEVER, EVER give them a credit card number! Do a debit transaction or just mail them a check! Once they have your CC number, they can charge whatever they want on it! They illegally charged mine for the appraisal!

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4:29 am EDT
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Amerisave Mortgage Cheating Customer

We very disapointed with AmeriSave services and bad experiences. I completed the on-line application on May 24. 2009 and paid the $30 for Credit Report and $575 for Appraisal. The intend interest rate that we applying for is 4.5% 20 years fix for the loan 0f $417, 000 stated clearly on the loan application The loan process was taken too long, since May approximately over 30 days, and until now it is still not locked. When I called and talk to Mark Hooper loan advisor he stated I have Float Rate and now the interest rate it up if I want to have 4.5 interest rate I have to pay more for the closing cost. We know this mortgage processor and this company cheating customer and waste our time and money. The communication between the loan advisor and loan processor has always been unclear. The appraisal was done poorly.

We are not recomment your loan agent to any of my friends.

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Chadbo
Centex, US
Aug 19, 2011 4:10 am EDT

That shows you how bad the company is. The employees come online using the Nixon line "I'm not a crook" and disclosing details that I am sure are protected by some sort of privacy laws. Anyway, I am contacting Michelle to make sure she saw what the Nixon wannabe wrote and suggest she check into a possible lawsuit for his disclosures if she has not already done so. I am so glad to know who is holding her notes and what she may or may not have qualified for. Oh BTW, you have to have a rep to tarnish one.

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Mark Hooper
Atlanta, US
Apr 07, 2011 3:58 pm EDT

This is Mark Hooper responding to the complaint filed against him. I would like to that one of my extremely satisfied client with sending me this so I could respond. Michelle Huynh is 100% correct she was doing a loan for 417, 000 loan 20 year fixed and had select an interest rate of 4.5% She is also correct that she could not lock her rate. Michelle was 100% aware of this as evidence buy the signed and dated letter that I had both her and her husband sign. Michelle and her husband were offer two programs. The first program combined her first and second mortgages together and would have allowed her to lock in right away. They did not like the terms of that loan and were offer a second option of not paying off the second mortgage but instead subordinating it. I contacted the lien holder of the second mortgage CITI Mortgage and they told me there were taking 60-90 days to approve all subordinations. Since it will take us time to underwrite our portion of the loan as required by CITI and CITI will take 60-90 days after that she was to told she had to float until CITI approved her subordination . 30 day later the subordination was still not approved by CITI and during that time period rates had increased. She was made aware of this by myself because I stayed in constant contact with hem even though the only thing I could update them on was we were still waiting on CITI and rates were moving up or down. The irony of it all is all is when CITI had approved the subordination rates were actually lower. I understand that consumers have no understanding of how mortgages work. What I do not understand is how someone feels justified to go onto a website and post a complaint to try and tarnish someone reputation, just because they could not get or did not qualify for what they want. the comet about the appraisal being done poor really proves this point. All three e compare used to evaluate here home were located with in three blocks of her home and the other three supporting home were located in her subdivision. Her home appraised for more than all three of these home due to it being in excellent condition, but what lees then she thought it was going to. Of course this mean the appraisal must have been done poorly since it is impossible that her home would have been effect by the decrease in home value felt by 99% of the county.

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Robnsc
, US
Apr 12, 2010 11:36 pm EDT

Yep! Their online system is designed to have multiple ways of adding more fees/a higher rate. You won't lock your rate in until they say so...

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Amerisave Mortgage Tasks must follow???

We are going through the same thing. I was interested with the interest rates, quick closings, and all of the daily commentsx posted on thier web site. My husband was "pre-approved". We paid for the loan application, appraisal, inspection, and the credit reporting services, CredCo. We were told by Amerisave CredCo was unable to get a credit score from my husband. He is 30 something and has never owned a house, and has no debt.

Amerisave told him that he must file an Anthem credit report with CredCo. This took two weeks. Meanwhile we has to move out of the condo we were renting. We got pre-close possession on the house because the loan officer told our realtor that we would close in 10 days.

The Anthem report was faxed to Amerisave. The loan officer told us his boss wont accept Anthem in paper form. CredCo told us it was Amerisaves policy to accept only paper Anthem reports. By law CredCo could not send electonically. Why couldn't someone at Amerisave just SCAN IT?

After three days dealing with customer service, we were told they are UNABLE to fund the loan. We are being refunded for the inspection and are using another mortgage company that Credco suggested.

Unhappy with Amerisave in Warsaw, IN

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LARRY FRY
Chandler, US
Jan 06, 2011 10:53 pm EST

I too was scammed by Amerisave! I was doing a refi on my home in Prescott, Arizona which had just been completed ( 1100 sq. ft. Master addition) for a total of 2500 Sq. Ft. 4bed, -4 bath total kitchen remodel. I went with them because of "good rates/fees" Paid all the upfront fees (application, appraisal) and the appraisal came in @ 280K which was a bit low, but I was only borrowing 200K. after 6-7 weeks they told me that they required annother appraisal. The appraisal they decided to use was based on not seeing the property physically. The company they used was a company called core logic which has a mission of arbitrarily devaluing clients property. The value came in @ 240K which meant that I would have to come up with add'l monies to avoid PMI (80%LTV) They wasted 2 months of my time! Iwent with AIM home Loan and had the re-fi done in three weeks. This company is a "SCAM"

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ryansabouneh
Phoenix, US
Jan 05, 2011 9:01 pm EST

My name is RYAN SABOUNEH,

I am responding to the above comment, MR. Zaiss was denied due to his appraisal coming in low. Since this is the worst housing market we have ever seen, he cannot realize that his home also has dropped and blamed the entire process on Amerisave. The market cannot dictate how this borrower gets a loan, but if the house if below value then we are unable to work with our clients. I hope that this exonerates my name and reputation with Mr. Zaiss.

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Vit Zaiss
Winona, US
Jun 16, 2010 7:51 am EDT

Beware of Amerisave agent Ryan Sabouneh! They are all scammers!
Vit

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gapeach2009
Atlanta, US
Jan 01, 2010 11:12 am EST

If you only new about the owner of Amerisave, Patrick Markert, you may think twice about doing business with amerisave mortgage.

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Amerisave Mortgage COMPLETE RIPOFF

This company is a NIGHTMARE! I was dumb enough to get sucked in by some guy named Brian Graf to apply for a loan. After discussing the details with him on the phone he advised me to fill out the online application. That's where the scam begins... they got my credit card info, DUMB ME.

Anyway my loan was refused for no apparent reason, (our credit scores are 800+), my credit card was DOUBLE CHARGED (just a website "glitch" I'm told, and an appraisal fee for $450 charged. After a month of emails, (NO ONE EVER ANSWERS PHONES AFTER THEY GET YOU --call screening I'm sure), I STILL HAVE NOT BEEN REIMBURSED CHARGES.

I finally resorted to disputing the charge with my credit card company but I'm sure this will be a drawn out affair.

STAY AWAY FROM THESE SCAM ARTISTS!

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Arnold from California
Oceanside, US
Apr 01, 2010 5:30 pm EDT

I have used Amerisav once before and I have to agree that getting the loan through was worse than a root canal. I was asked for some 'documentation' thast seemed almost impossible to get. At one point I told them that if they asked me for one more piece of documentation that they could take the loan and shove it. I got the approval and check shortly after. If you are thick skinned and can wait it out, you do get a good rate with reasonable closing costs. Besides,
after a few payments, they sell the loan to a reputable bank.

Arnold, California

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Bruce Stocks
Calhoun, US
Dec 28, 2009 8:47 pm EST

Please read this before using Amerisave.!

If it sounds to good to be true it usually is! I have been a real estate broker for 24 years.I have delt with every mortgage company around. I new better and bit into their scam. Please go directly to a lender. I thought I would take advantage of low rates and borrow some money against my paid for house. In 24 years in the real estate business I have never delt with a company this bad. Don't waste your money. They will not honor what they say. All the ads talk about being on CNN, CNBC and other well known media. Do your home work and look at the dates. [protected]. Money was loose during that time period. I am not writing this because I'm mad. I don't have to have the money. I don't want to see couples that are fighting to get through these tough times loose more money. The live feedback will not let you ad a comment if you are not satisfied, so don't think all is well at Amerisave. Again please don't fall into this scam.

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Unhappy in Warsaw, IN
, US
May 07, 2009 12:39 pm EDT

We are going through the same thing. I was interested with the interest rates, quick closings, and all of the daily commentsx posted on thier web site. My husband was "pre-approved". We paid for the loan application, appraisal, inspection, and the credit reporting services, CredCo. We were told by Amerisave CredCo was unable to get a credit score from my husband. He is 30 something and has never owned a house, and has no debt.

Amerisave told him that he must file an Anthem credit report with CredCo. This took two weeks. Meanwhile we has to move out of the condo we were renting. We got pre-close possession on the house because the loan officer told our realtor that we would close in 10 days.

The Anthem report was faxed to Amerisave. The loan officer told us his boss wont accept Anthem in paper form. CredCo told us it was Amerisaves policy to accept only paper Anthem reports. By law CredCo could not send electonically. Why couldn't someone at Amerisave just SCAN IT?

After three days dealing with customer service, we were told they are UNABLE to fund the loan. We are being refunded for the inspection and are using another mortgage company that Credco suggested.

Unhappy with Amerisave in Warsaw, IN

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Amerisave Mortgage Unwilling to keep original agreement.

Beware... If you are purchasing a home, Amerisave will find appraisers to match your purchase price BUT if you have equity and want to refinance AMERISAVE finds appraisers who will lower the value of your home. The lower your appraisal the more lending fees Amerisave can charge. They don't tell you this until after they take $35 for credit check, $400 for appraiser and $500 "hostage" fee. The "hostage" fee is to keep you at the mercy of the company when they low ball your appraisal value. The appraiser they sent was their 9 minutes and withing 3 hours turned in a market value $183K below the tax assessed value. Get this...every comp was sold ABOVE the tax assessed value. Explain that? OH... after 20+ emails and 4 voice mails NOBODY will call me back. I have NEVER talked to the loan officer; Marc Cerra. The operator leaves messages but he or his boss will return calls. The operator is kind enought to leave messages with them. They will e-mail you "late" but they will not call you back. Good Luck!

I went through this company several years ago and everything went smooth. They are a different company now. Proceed with Caution! Better yet save the $435 and go to the bank. I suggest staying away from "Online leanders." See you later...I'm heading to the local bank.

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hogdork
, US
Oct 27, 2010 2:08 am EDT

I totally disagree with you.

The appraiser hired by Amerisave actually came in with the highest value of the four appraisals I got. How did I get 4 appraisals? Well I was shopping for loans and applied for loans with 4 different lenders. Long story. Wasted about $1500 in extra application and appraisal fees, but I had to hedge my bet because Amerisave was slow to lock my rate. Amersave's offered me the lowest rate and the lowest fees of the four offers, absolutely no comparison with the other three lenders I used to hedge my transaction.

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Marandy
Venice, US
Jan 07, 2010 10:17 am EST

The same thing just happened to me. We had a valid appraisal and the review appraiser took the 3 lowest comps available so Amerisave wanted additional points from us or a higher interrest rate. Luckily we don't have to have this loan because it's a refinance. I am not paying for the appraisal. I was able to dispute it before it was paid. I'll close my VISA account before I pay it. We need a class action suit againist these shysters. How do we do this?

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Banker Barry
, US
Oct 20, 2009 10:12 am EDT

Based on the numbers you are throwing around you were applying for a conventional loan (either Fannie of Freddie). You can thank the gov't for your low appraisal not the lender. They are bound by the new HVCC requirement that appraisals be blind ordered by an appraisal management company with which the loan officer has no contact with. The appraiser probably came up from Macon (because he was the cheapest) and doesn't even know your neighborhood. Good luck.

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WaPa
Cross Lanes, US
Aug 20, 2009 5:27 pm EDT

Again, I agree. They are trying to pull a bait and switch on me right now but I am standing firm. I WILL get the rate and closing costs I was locked into or I WILL get my appraisal refund! I WILL NOT get ripped off by a DISHONEST LENDER!

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MitchinTampa
, US
Aug 11, 2009 1:07 pm EDT

Amerisave cannot be trusted. They tried to pull a bait-and-switch on me. I am notifying regulators and will be holding them accountable.

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Amerisave Mortgage Kami Bair

In January of 2008 we spoke with a Amerisave loan officer about refinancing our home. I had checked with other banks and they said they could close the loan with closing costs under $4, 000. So when I spoke with my loan officer Kami Bair, she said that she could do that for me, no problem. Well what she had me sign said alot higher on closing costs, but she just kept reasureing me that the numbers were high, but when everything is said and done, with credits, we would be where she said we would close at the 4, 000 mark. The loan closed with over $9, 000 in closing costs and Amerisaves famous surefees reached over $7, 000 of this amount. No credits were ever applied My loan was for only 121, 000 and our home appraised for 170, 00 and our credit score is 820 so why they think they need to rob the public for their services is beyond me because if it wasn't for me bugging them constantly with emails and phone calls, I don't know that we ever would've closed. My loan with Amerisave cost me over $5, 000 more then anywhere else would have charged. And I just want to know why!? is this company still in business, they are rip off artists who hide behind their loan officers or the other way around. No one with Amerisave and Amerisave themselves should be trusted with peoples money. I hope that someone can read this before they make the HUGE mistake of doing a loan with Amerisave or Kami Bair.

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Charlie R
Hazel Green, US
Jul 07, 2009 8:34 pm EDT

If your loan cost you so much, why didn't you go elsewhere to get a loan? Closing costs are based on the finance
percentage. The lower the percentage the higher the closing costs.

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Amerisave Mortgage - Fraud and scam

Usually would never write one of these complaints but my experience with Amerisave was so horrible that I feel compelled to. If you are reading this, it is my sincerest hope that what you read here will be enough to convince you to do business elsewhere. There are plenty of good mortgage companies out there... they just aren't one of them. I wish I had...

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Amerisave Mortgage Complaint Todd Pityer Mortgage

Amerisave/Todd Pityer seemed to be our lifesaver. Having bought my house alone in 2005 with an adjustable rate mortgage, little did I know how devastating that would become. My finance and I found Amerisave and yes we qualified for a FHA fixed rate mortgage. All our debts would be rolled ino the mortgage and we would close soon. My finance has 0 credit so we went scrambling to add him to my utilities bills. Everything was all set.

I gave Todd Pityer a credit card for the $395 which would NOT be charged and the next step there was an appraiser at my door. I haven't heard from Todd for 3-4 days now. He doesn't answer phone, return any calls or emails. I called the main number and got another loan advisor who couldn't explain this. As we talked more we finally said if no return call or emails that usually means no loan.

I couldn't believe what I was hearing. I asked how can that be when we got loan papers and have already been approved. Not so, they tell you that. I have been trying to get a hold of some higher up but guess what? No other phone numbers or emails.

This is totally devastating to me, Todd Pityer lead lied to us and proivded a horrible experience. I can't tell you how much stress this put on me after I was told these facts. Of course she couldn't help because I all ready gavew Todd all our documents.
My suggestion to any one considering Todd Pityer & Amerisave DON'T!
You'll not only get high blood pressure but you won't get the loan, YOU WILL GET THE WORST SERVICE and the most likely HIGHEST FEES!
Todd PItyer IS A Terrible Mortgage Person!

I think they are fraudulent and advertisement is false. My cc better not be charged!

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billrivers
Grand Rapids, US
May 18, 2011 1:53 am EDT

I know Anthony. I would not do business with him. Shady .He still hasn't changed

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GeorgeOpry2
Nashville, US
Nov 16, 2010 7:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Horrible Experience. Overcharge Credit Card. Poor Follow-up. Long Delays. Will probably be cancelling my loan application even though its gone over 90 days. Website says that you can track status but it is not updated regularly. There maybe some honest people there but my experience has been the worse of over 10 loans that I've received over the years. I urge anyone to review all the complaints on them - would not be surprised to find out that they have one of the worst records.

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WaPa
Cross Lanes, US
Aug 20, 2009 11:06 am EDT

I agree with the negative comments about Amerisave. They are a bunch of scammers. I was charged $35 for a credit check and my score came back 806. Then I was told by a Sara Cade what my rate and closing costs options were. I finally picked one (4.375% and only $1700 total closing costs!) and was told that I could lock them in AFTER I paid for an appraisal which I did. The next day, I was told by Sara Cade that my rate and closing costs would NOT be locked in until they got the appraisal back! So I cancelled the appraisal. Amerisave's OWN website says NOT to do business with a company that WON'T GUARANTEE their closing costs BEFORE you pay for an appraisal LOL! They are a terrible company! I make over $400, 000 a year and have excellent credit and about $200, 000 equity in my house and they STILL treated me like crap! There is something VERY FISHY about Amerisave!

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RJRJ99
Los Angeles, US
Aug 01, 2009 8:36 am EDT

I personally worked with Anthony McCallahan and he was great. He answered all of my questions. He offer great advice and incite. I have actually recommended him to my friends and family. Amerisave's process was quick and easy. I am sorry to hear about your experience as I know there are two sides to EVERY story. However, I just wanted to defend Mr. McCallahan as he was nothing but to myslef and my wife!

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Don't wanna Play No Games
, US
Jun 26, 2009 9:56 pm EDT

I allowed Amerisave to charge my credit card $35 for a credit check, sent in all required documents. On June 22nd credit score came back 806. On 25th at 10:30 at night they sent me an email stating my credit was denied. When I questioned this the loan processor, Anthony McCallahan, sent me an email stating I had not paid for the Credit Report. I sent him a copy of the receipt sent from Amerisave where they charged my card. Then he left me a voice mail saying the paystubs I sent were out of date. I had copies on my computer, pulled them up & they were up to date. Just so happens I just got paid so sent that 2 week periods stub. Have not heard from him. When you call nobody can answer your questions but your loan processor. Who just happens to work the same hours that you have to be on your own job. I thought complaints on various boards would be from people that do have all their documents & low credit scores, THIS IS NOT TRUE. I apologize.

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insider
san diego, US
Jun 17, 2009 11:01 pm EDT

I use to work at Amerisave and identities were compromised. They lost all emails full of social security numbers and bank id's etc. They process their loans via 3rd ghetto party processors that gives you "Attitudes!" unbelievable. Yes, I use to work for them and this guy was my Team Leader.

Funny part is that I was bringing in business to them and they would claim I did not bring in the paperwork. If anyone knows, mortgage loan officers rely on paperwork and I damn made sure my papers were in so I can get paid. Remember, mortgage professionals are paid by commission and not hourly or salary. So this dum-### to say paper work was never entered is f--kin ridiculous. After my 7 deals (in one month) I walked away because of the messs.

Todd Pityer doesn't even return their employee phone calls so, it's no surprise to me.

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Amerisave Mortgage Beware

We started trying to refinance our house with Amerisave in June 2008 and had the misfortune of have Marcel Fombrun as our agent. We were told we were approved and not to worry about making our mortgage payment with the other company on 2 different occasions. Then we stopped hearing from Marcel. This went on for 6 months. Finally, we were denied because we were behind in our payments. We are only behind because we did what Marcel told us to do. Then Marcel being such a good guy and taking full responsibility for the mess referred us to Federal Loan Modification. We tried calling them and still got no response. My husband looked them up on the interntet an they have a D rating with the Better Business Beauru. It is not a federal program. They are a group of "lawyers" but it is a scam also. They are not even registered as lawyers in the state of California.

If you are even considering working with Amerisave just don't. I don't want this to happen to anyone else.

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JimandChristie
, US
Jun 24, 2020 1:38 pm EDT

I have been in this deal since Monday June 22, today is the 24th, I can smell scam already!

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gapeach2009
Atlanta, US
Jan 01, 2010 11:18 am EST

If you only new about the owner of Amerisave, Patrick Markert, you may think twice about doing business with amerisave mortgage.

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Amerisave_insider_00
beverl, US
Jun 18, 2009 6:11 pm EDT

Marcel Fombrun was an idiot and definitely gave you bad advise and service. You should have sued Amerisave actually I think you still can. You should have had Marcel call your existing lender -at that time- of his mistake and your lender would have made some sort of concessions. If you have email correspondence from Marcel that states he told you to stop making payments, save that email (don't print it) email it to your other emails over and over and save save save to your hard-drive.

Now, onto Amerisave.

I use to work for the horrible company Amerisave. And I won't be surprised if identities were compromised. They lost all emails full of social security numbers and bank id's etc when processing my loans. They process their loans via a 3rd 'ghetto' party processors that gives you "Attitudes!" unbelievable. THey were contractors (which is legal) but were the most ghetto'st of people like LaShaunda, Mercedes and Porsche and what ###in attitudes and hangs up on you.

Every case I brought in, went to these [censored] processors while the team leader checked off what's come in. I would always CC my team leader and would still claim they did not receive the paper work. Funny thing is, I was sending the paper work from their own servers! ###ing idiots.

If anyone knows, mortgage loan officers work off commissions and without the proper paperwork, we would never be paid. So, when my [censored] team stated I didn't send in the paper work it was like saying I didn't want to get paid, now who does that? So, I had to go above my team leader and asked his manager to log into my email to confirm what I sent.. that [censored] leader protecting his own interests stated, "there's something wrong".

After my 7th deal (in one month) I walked away and went to Bank Of America (yes, we're still alive).

Floating the loan:
Loan officers do float the loan (at the customer's request) BY LAW we have to provide that information to the customer and in return we do what the customer asks. Amerisave has a policy where you can lock in loans and if the rates drop, you can buy down to the rate which is usally a .125 xloan amount = cost to you. So this guy that just posted that loan officers "float" the loan on purpose makes no logical sense. I use to work for Amerisave, I'm an INSIDER. Horrible horrible company.

One last note: PLEASE DO NOT REFINANCE/PURCHASE WITH THESE TYPES OF LOANS: Option Arms, Negative Amortization, Power Option anything that looks too good to be true do not take it! ALWAYS ALWAYS ASK HOW MANY YEARS THE LOAN IS FIXED FOR AND REPEAT THIS TO YOUR CLOSING "LAWYERS" MAKE SURE THEY'RE LAWYERS.

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SAB
Prosper, US
Mar 20, 2009 8:34 pm EDT

Well, I know the complaints I hear from most of the folks about Amerisave is because of a particular loan officer. That is usually where the problem is, imcompetent loan officers. The company has an amazing system they use to lock in the best rates in the business. However, if you happen to get an LO that does not know what they are doing, then you are in trouble fast. I know the company hires them, and that definately falls on them, but the company has over 1500 LOs, so you might get someone that does not understand especially if they are familiar with another state and not yours.

The right thing for them to do if they do not understand your particular states requirements is to pass you on to an LO that does. But that does not happen very often. I am thinking about going to work for this company and certainly would not want to do that if these types of complaints are real high on the list, but out of thousands of of loans per month a very small amount does not close, like less than 1%. So, overall, Amerisave is still a good company minus the few bad deals people have gone through and I empathize with each one of them...I really do. The company I came from...if a person had spent $400 up front, was promised a loan, and then in the end did not get one, then the company would pay them back the $400...Amerisave is suppose to have a guarantee and they should have.

The game that is played sometimes by individual loan officers is they float a loan trying to catch an upswing in the market so they can actually make more money on the loan while you get your rate. I never liked playing games like that. If I can lock in the rate that makes you happy, makes a profit for me and the company, then lock that rate in and do not gamble with someone's mortgage.

The advice not to pay the mortgage was outrageous. You only time you do that is when the loan is about to close and you know it is about to close. Otherwise always make the payment, especially if it is the 15th of the month and the loan still has not closed...you have until the 15th to get it in before it is counted as late. Due on the 1st, but not late until after the 15th.

That is all I have...the bad taste in peoples mouths over Amerisave is unfortunate.

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Amerisave Mortgage Scam and cheating

Amerisave seemed to be our lifesaver. Having bought my house alone in 2005 with an adjustable rate mortgage, little did I know how devastating that would become. My finance and I found Amerisave and yes we qualified for a FHA fixed rate mortgage. All our debts would be rolled ino the mortgage and we would close soon. My finance has 0 credit so we went scrambling to add him to my utilities bills. Everything was all set.

I gave Marcel Fombrun my cc for the $395 which would NOT be charged and the next step was for the appraiser. I haven't heard from Marcel for 3-4 days now. He doesn't answer phone, return any calls or emails. I called the main number and got another loan advisor who couldn't explain this. As we talked more she finally said if no return call or emails that usually means no loan.

I couldn't believe what I was hearing. I asked how can that be when we got loan papers and have already been approved. Not so, they tell you that. I have been trying to get a hold of some higher up but guess what? No other phone numbers or emails.

This is totally devastating to me, to lead us on like that is horrible. I can't tell you how much stress this put on me after I was told these facts. Of course she couldn't help because I all ready had a loan advisor. My suggestion to any one considering Amerisave DON'T! You'll not only get high blood pressure but you won't get the loan.

I think they are fraudulent and advertisement is false. My cc better not be charged!

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Sara Weiss
, US
Aug 11, 2022 4:35 am EDT

I spoke to an Amerisave representative regarding regarding refinancing my mortgage. When they couldn’t beat my current rate, I asked them not to call me again. Instead, they call me 3 to 5 times a day starting at 8am and ending around 8:15pm. When I block one number they call me from another. This is harassment in its purest form

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frustrated consumer 2000
san diego, US
Feb 14, 2011 3:07 am EST

Amerisave is the WORST scam ever. Got preapproval and submitted everything they asked for. Worst part is we gave up a full underwritten loan with another company that was within a week of closing for Amerisave's "better" program. After paying the credit report and appraisal and waiting for about 1 month they came back and said we weren't approved. There underwriting department doesn't know how to do anything. The whole company is unprofessional (cryptic emails full of mispellings, etc.)

RUN AWAY from Amerisave as fast as you can!

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Dritenour
, US
Feb 21, 2011 10:51 am EST

Do not use Amerisave! They lure you in with low rates, yet they are unprofessional and very misleading. Andrew Rochester was my original loan processor and due to his negligence I lost out on a prime opportunity to lock at a great rate with money back. I had all the timed and dated documentation to support his mistakes, yet they were unwilling to do anything, I was at a loss. Meanwhile, through this whole process rates have worsened and worsened (partly my fault for trying to wait it out). To make things worse...Darla Castillo informed me that I had until Feb 14th to lock before my appraisal expired. She felt it unnecessary to include that the loan needed to be closed before the apprasial expired! So now I am out another appraisal fee not to mention the tens of thousands of dollars I am out from Andrews screw up. My advice, do not waste your time or money with this company, it was a nightmare from the start for me and many others.

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user233
Charleston, US
Jan 02, 2013 1:48 pm EST

This was the worst refinance experience ever for the following reasons:
1) poor web design - documents uploaded by borrower we received by lender, but then response from lender didnt match the actual status of the loan
2) VERY VERY VERY SLOW RESPONSE TIMES - I have a nearly perfect credit score and provided all items asked., every time that i called they gave me a different story followed by a different timeline
3) i tried calls, then i tried emails to the lender, either way a poor response
4) i was warned not to use them and I should have listen to the advice
5) appeals to their upper mangement for closure wer handled inefficiently by the lender

Do yourself a favor. read the web revies from the various sites. It may save you time and aggravation. And like other complints have stated, they will take your loan, ask you for some fees and decline it later, holding on to the fees.

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Happy in Missouri
, US
Jun 21, 2013 9:32 pm EDT

I applied for a loan from Amerisave online and gave them my cc number for credit report $8.60 (excellent credit) and scheduled appraisal for next day for which I would be charged $400. The appraisal came back for $5, 000 less than what we thought, but we were told it was also based on the amounts of what other properties in the area had sold. A little disappointed, but no big deal. After the appraisal, they locked in our interest rate 2.625 as quoted. They were a few more glitches to which I only had to send them a signed letter of explanation. I am retired, get a pension, not big bucks. Yes, there was a lot of paperwork that was uploaded, but I found their website very user friendly. I closed exactly three weeks after I started the process at the promised interest rate. I checked my emails daily and there was usually at least one if not two or three explaining what was going on and what I needed to do to keep the process on track. I received phone calls almost on a daily basis during the "underwriting" process. Things worked out just fine and their website is very helpful. About the only thing I can suggest is to keep checking back daily or several times daily. I received several emails in the evening instructing me on what was needed, so I knew they were working around the clock not just 9-5. And as far as the bigger banks go? I tried to work with my current mortgage holder at the time (Bank of America) and all I received was the run-around. I received better customer service from Amerisave along with a 2% lower interest rate. I think the problem may be that with all the recent foreclosures and bank buyouts and the economy that Amerisave is trying to make sure they're making good investments. Oh yeah, when Bank of America found out I was leaving them, all of a sudden I started receiving letters on a daily basis requesting me to refinance with them and to let them help me even if I was already working with someone else. Too late!

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PPal1
n/a, US
Apr 05, 2013 12:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Think twice before applying through them. My loan was processed, arranged for appraisal, charged $500 for that. Finally "Marcel Fombrun" from amerisave and their underwriter came back and said my loan was declined. Crap. Don't they know all the information upfront? No reasonable response. One of my worst nightmare.

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mp1026
Tulsa, US
Jan 07, 2013 7:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Thinking about a mortgage loan through Amerisave? Think again. While getting the loan was no big deal, that was where the good news ended. I am trying to get them to endorse an insurance check that we received after damage to our home. The work has been 100% done and inspected by their inspector. Still no checks. They have had them over 30 days and we are still waiting. What am I supposed to do? Bottom line, don't use Amerisave.

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jlpg
Rockledge, US
Nov 28, 2012 1:30 pm EST

Recently I had a horrible experience with Amerisave. My application was accepted, my credit was good, my appraisal came back fine. After a few weeks I reached out and asked for time schedule. After several more email I finally got a response. After another month I follow up again! I'm not sure why i have to keep reaching out to them? Why wouldn't they just tell me. In response I received an obnoxious email that said I should have known that it would have taken over two months (while on their website they say ten days) and he told to take my business somewhere else. When I reached out to their management it took three weeks to get a response. DON'T use Amerisave.

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Jummywin
Surprise, US
Feb 16, 2012 5:17 pm EST

We were looking for a mortgage company to refinance our primary residence when we found amerisave website. We are glad to have done some research on this company before filling out the application. Our banker quoted us 3.5 with no closing cost what so ever. We have been using him for years, thanks to the complaint board, we will be using him again. A possible lower rate is simply not worth the stress and headache.

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Wost Service
randolph, US
Feb 10, 2012 4:37 pm EST

RUN RUN RUN! Amerisave - Marcel Fombrun and Jonathan Payne worst Customer Service EVER! Marcel never returns your calls or emails and the cost for the Mortgage significantly increased prior to the appraisal. My suggestion to any one considering Amerisave DON'T! You'll not only get high blood pressure but you won't get the loan.

Amerisave Mortgage Customer Reviews Overview

Amerisave Mortgage is a direct mortgage lender that offers a variety of home loan products. They provide options for purchasing and refinancing, including fixed and adjustable-rate mortgages, FHA, VA, and USDA loans. The company also offers mortgage rate quotes and loan pre-approval through their online platform, aiming to streamline the application process for borrowers. Customers can utilize their website to calculate potential payments and connect with loan originators for personalized assistance.

Amerisave Mortgage In-depth Review

In summary, Amerisave Mortgage presents itself as a competitive option in the mortgage industry, offering a variety of loan products and an online-centric application process. While they provide several tools and resources to assist customers, the experience may vary depending on individual circumstances and needs.

Company Overview

Amerisave Mortgage has a strong history and background in the mortgage industry, providing a range of mortgage options to suit different needs. They are licensed and accredited, ensuring that they comply with industry standards and regulations.

Application Process

The online application experience is streamlined for user convenience, with clear guidance on the documentation required. Approval timeframe can vary, but Amerisave strives to process applications efficiently.

Rates and Fees

Interest rates are competitive, and while closing costs and fees are part of the process, Amerisave aims to maintain transparency in their pricing.

Customer Service

Customer service is responsive, with loan officers available to assist borrowers. Customer feedback and testimonials generally reflect satisfaction with the support received.

Loan Options and Terms

Amerisave offers a variety of loan products, allowing for customization of loan terms to fit individual financial situations. Loan limits and qualifications are in line with industry standards.

Online Tools and Resources

Mortgage calculators and educational materials are available to help customers make informed decisions. The mobile app functionality enhances the user experience for customers on the go.

Closing Process

The closing process is designed to be efficient and timely, with coordination between closing agents and post-closing support for any further needs.

Special Programs

Amerisave provides special programs for first-time homebuyers and government-backed loans such as FHA, VA, and USDA. They also offer various refinancing options.

Financial Strength and Stability

The company's market position is solid, with a history of stable performance. Industry ratings and reviews often reflect this financial strength and stability.

Pros and Cons

  1. Advantages: Competitive rates, variety of loan products, online application convenience.
  2. Potential Drawbacks: Experience may vary, and some customers may prefer a more personalized, face-to-face service.

User Experience

Website navigation is user-friendly, and the customer portal features are designed to provide a seamless experience. Accessibility for disabled users is taken into consideration, ensuring a wide range of customers can use their services.

Community Involvement and Social Responsibility

Amerisave engages in charitable activities and adheres to environmental and social policies, reflecting their commitment to social responsibility.

Comparison with Competitors

In the market comparison, Amerisave holds its own, offering a competitive edge through its online tools and customer service.

Final Verdict

Overall, Amerisave Mortgage is a reliable choice for those seeking mortgage options. It is particularly recommended for borrowers who value an efficient online application process and a variety of loan products.

How to file a complaint about Amerisave Mortgage?

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4. Detailing the Experience:
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- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the problem and the company's response.
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Remember to follow these steps carefully to effectively file a complaint against Amerisave Mortgage on ComplaintsBoard.com.

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Contact Amerisave Mortgage customer service

Phone numbers

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Website

www.amerisave.com

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