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AmeriGas Propane
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1.3 486 Reviews

AmeriGas Propane Complaints Summary

38 Resolved
445 Unresolved
Our verdict: If considering services from AmeriGas Propane with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AmeriGas Propane reviews & complaints 486

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4:49 pm EDT
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AmeriGas Propane fraudulent billing

Amerigas took over Ceninial Propane co. of which I had been a customer for 25 years, and I had never had reason to complain. After Amerigas became my propane provider I have had nothing but problems. They have delivered propane only one time. The driver over filled my tank and the gas would not vaporize, so the whole gas system in the house failed. This was in Oct. of 2012. I paid them $444.00 for the gas. Last year I called them three times to have gas delivered and they did not answer the call, there was no message promp, and they did not return my calls. In Jan 0f 2014 they sent me an invoice saying I owed them $375.00. I have had no service since Oct of 2012. I have written them numerous times about this fraudulent charge, with no response, all the while they are compiling late charges. I will be changing to another gas company as soon as possible and filing civil charges for fraudulent billing of the elderly.

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1:07 pm EST
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AmeriGas Propane Price Gouging

propane tank filled 12/19/2013 amerigas owns tank! $4.48 per gallon Price Gouging! Have friends with lease tanks. $2.89--
$2.99--$3.29 called amerigas they didn't seem to care, called national headquarters, recieved call from manager in my area,
she says price do to propane shortage in America. ask her why other gas cosmpanys sell same product @ $1.00 to $1.49 LESS
PER GALLON NO RESPONSE! once i recieved bill now charge is $3.529 per gallon! she did reduce price by 50cents per gallon, BIG DEAL gas is still $1.00 more per gallon, once tank is empty, no more gas from this company!
PRICE GOUGING BIG TIME! NOTE: been customer for 13 years always paid bill on time, this is how they reward you!

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Gary Goldmine
Mount airy, US
Jan 19, 2015 9:50 am EST

Amerigas is charging/gouging me $5 per gallon! I got a very shady explanation and decided to shop and just got a $1.46/gallon quote for 500 gallons. Is anyone looking into suing them?

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RobVasquez
Gilroy, US
May 28, 2014 2:14 pm EDT

Amerigas was charging $1.25 a gallon over local propane companies. We switched companies and I called to inform them. They said I should of called they would of lower our cost per gallon. I asked them what they wanted to do about the tanks. They informed me they would pick them up. They did not pick them up for weeks. I called and sent email numerous times. They arrived 6-8 weeks later and picked up two of the three tanks. I now received a bill of $39.99 per tank for pick up.
This company ripped you off at every turn. They overcharge unless you complain, you pay a tank rental fee and when they come to pick up their tank they charge you for that too. Don't use Amerigas. It is a terrible company.

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Tim Anson
Gainesville, US
Jan 19, 2014 10:17 am EST
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Hello, they took over the account of hertitage propane in 2012, and got filled up last week and here's the bill I received yesterday 1/18/2014 36.5 gallons @ 5.89 a gallon plus 15 tax 7.50 fuel recovery fee, and 9.59 hazmat fee, total is $247
I have another place and got filled up in Oct @ $3.59 a gal. you figure
--Tim From Gainesville, Fl.

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9:40 am EDT
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AmeriGas Propane Betrayal

I am searching for other former employees that have been betrayed by AmeriGas and their so called letter of why an employee left. I filled it out and everything I said in it got back to my former boss and everyone I worked with there. So much for their "confidentiality". Please email me and let me know if you have had similar incidents.

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9:40 am EST
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AmeriGas Propane Unprofessionalism

I have applied for and been chosen as "one of three" candidates for a position within the company. That was over a month ago and when I try to call the manager, all I get is voice mail. According to the Norfolk office as of two weeks ago, the position still had not been filled. I expected more professionalism from a nationally known organization such as this one. I've tried to call the district manager many times. If I am not awarded the position, the professional thing to do is to notify me in writing. Meanwhile, I wait with expectation. This ethic is very unbecoming of a corporation. It makes me wonder if this is the organizational culture throughout the business and this is the normal treatment for all their employees.

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8:56 am EST
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AmeriGas Propane Worst Company I have ever worked for.....

This is the worst company I have worked for in my whole life. We have gone through so many Managers in the past 10 yrs. it's not funny. Still to this day, it's out of control, even for an experienced Manager. The CRR's are on a new computer system & they have no idea what they're doing. They may sound convincing to let you know but not. They talk about your business as soon as they get off the phone with you. Too busy with the drama in the office & not doing their work. That's why nothing gets done. CRR's are telling the Manager how to run the office. Since when do we have CRR's do the hiring & firing of employees? Last time I knew that was a Manager's job. The Manager will also tell you anything you want to hear for the moment then stab you in the back. Amerigas has enough complaints on here & Manager's should know better. Going to HR to report a problem is a joke.
Amerigas will rip off customers because they can & no one will do anything about it.
They pick & choose their customers to whether you get a good ppg or not. If your a good customer they will give you what you want. If your pay ahead customer the ppg is out of the ball park. That's the way it is & won't change.
This company is all about who can bully who! So, now a days you have to prove who is doing the bullying to employees & very hard to prove. It's their word against yours. I guess if you bring a firearm to work no one will mess with you. Exactly. I have stood there & watched so many employees leave this company it's unbelievable. I am now in a better place leaving this company, I suggest you do the same.

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superdave0317
Bealeton, US
Jan 28, 2014 7:57 pm EST

Warrenton Va office lies all the time and has bad customer services. I have dealt with an CAE name Shawna, I called in to get my tank filled on Jan 13th at 30% and then I call back on Jan 21st around 10%. Now I'm sitting at 2% and in fear that I'm going to lose heat and trying to stay warm with my 2 Little baby's under the age of 2 1/2 year of age.

David Arrigo

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formeremployeeAmeriGas
Illinois, US
Sep 27, 2013 3:19 pm EDT
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See my comment posted for betrayal in 2013 by former employee. Yes their company is OUT OF CONTROL! With no captain guiding the ship. It is look out for number 1 and that year end bonus.

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1:44 am EDT
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AmeriGas Propane Non code installation

It has taken Amerigas 2 years to install my new propane system. They sent unlicensed workers who did not install up to code. The local building inspector was so horrified at the work, he called in the state inspector. The Amerigas manager advised the inspectors it was not Amerigas's obligation to insure compliance with the codes. The state licensing inspector questioned the managers competency right in front of me. He promised to have it fixed, which he did not follow through on. It is also worth noting I was billed for the unlicensed workers time in going back and forth to get parts, installing of pipe that was not up to code, and propane that was never delivered. They also knocked over a stone wall.

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12:43 am EST

AmeriGas Propane Propane Gas Crooks

Beware of AMERIGAS! They will rip you off. Early winter they filled my tank and charged me $5.03 per gallon. I complained and they dropped to $2.60 per gallon. They Just did a refill which I did not ask for and charged $5.23 PER GALLON. I called two other companies and the price was $2.44. I told them to come get the tank and cut me a check for the gas and they will not even come and get the tank. WATCH OUT FOR YOUR POCKET BOOKS! AMERIGAS is out to rob you! They will not answer the phone and they have the door locked at the office! Wow they really value their customers in Kinston North Carolina.

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JKWilliams
, US
Apr 03, 2015 2:19 pm EDT

That's cheap! Try over $5 a gallon in Michigan.

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AnnMc
Holly Springs, US
Mar 30, 2015 5:37 pm EDT

I also live in North Carolina and agree Amerigas should be avoided. I was just charged 4.21/gal...and competitors are selling gas for 2.19/gal! I also called Amerigas pretending to be a future customer and they said I can lock in the price of 2.19 right now! Crooks. This is completely criminal behavior! We need a class action Suit! (March, 2015)

JKWilliams
JKWilliams
, US
Feb 03, 2015 1:11 pm EST

Amerigas bought out essentially all of the competitors in Michigan and the price you quoted is essentially what they charge there, about twice what it was with the other propane suppliers. I am certain that they got fed money to pull that stunt. You can't sell a house fired by propane there. In rural areas, natural gas heated houses literally fly off the shelf. Propane fueled ones go for a pittance if they sell at all..

Socialism requires that no competition in the market place exists.. An American would have to go to Europe to see what I mean and how it affects pricing. Just think of the US before K Mart opened up.

Never EVER! vote for a Washington incumbent - I don't care what party. They are for all intents and purposes, all in on it. Don't believe a thing they say..

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11:48 am EST
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AmeriGas Propane Unfair business practices

My husband has been a customer in good standing of Amerigas for around 25 years. We were on a budget plan. They change the contract yearly. We were underestimated on the amount of gas we would use, from the previous year use. We ended up owing Amerigas approx. $600.00 at the end of our contract year. My husband has been layed off and I am working at a fast food restaurant for minimum wage. Now they took us of their budget program and will not deliver any more gas until the bill is payed in full and we have proof that we can pay for the next fill. They will not put us back on their buget plan and we have no extra funds for such a big bill. We are currently down to 12% in our tank, and no other company will service our home because of the problems with Amerigas. Amerigas has us strapped. On top of it all, if we do not have a fill, we will be charged $100.00 for a safety check when our tank becomes empty. All we are asking is that we are put back on the budget plan, so that we can pay our bill and recieve a fill of propane. They also do hold our payment so that they would be overdue and then can charge us "over-due" charges. They even change their due date so that even if you pay on time, your payment is late.
Luckily we have been having very mild weather in Michigan. We are currently heating our house with 2 portable electric heaters. What are we going to do when we run out? My stove is LP and so is our hot water tank. I have 2 grandchildren staying with me too. I can only imagine the problems when they begin to go to school hungry and dirty.
I think that this is another situation where corporate america is hurting the working class. Does it really hurt them to allow us back on their budget plan? We are trying to pay the bill by borrowing the money, but you can only borrow so much. I think Amerigas is as bad as the banks that took advantage of this economic depression we are in. Thanks a lot Amerigas! I hope your CEO's have a warm house to live in, hot water to take a shower with, and a stove to cook their food with.

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2:17 pm EST

AmeriGas Propane This branch needs to be closed because it is terrible

I had a cash only account with this company so gas was paid for before it was placed in tank but we were charged for gas again because money was accounted to wrong account then after several calls we were still charged a late fee then to top it all off we had the bank to give us a copy of cleared check with their stamp and now the office can not find letter we left with them to clear account.. One lady admits that we did give them letter but now we must fax another copy before account is cleared because no one can find letter. It is sad that we must provide so much extra information when they see they have made a mistake. Awful customer service, this branch needs to be closed because it is terrible. I must admit I did not talk with the manager.

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Stephen Hyk
Rapid City, US
Sep 04, 2012 11:14 am EDT
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Ameri Gas in Rapid City still doesn't have worker to fill bottles in RC. It has been a year and I talked to CEO and he said they were working on filling job, but so far NO NEW WORKER. I hope they treat customers in field better than than do in town. Every since this Company took over, service has gone down hill 110%. Profit is more important than service. Without service you have NO PROFIT PEOPLE. What a company

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2:58 pm EST
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AmeriGas Propane - Leak Check Charge

Our gas tank, which we use for our fireplace went empty while we were using it. Flames went out. Pilot went out. Empty gas tank. Meter on the gas tank reads empty. Pretty straight forward - we ran out of gas. Right? No...Amerigas wants to charge me a "$97 gas system leak check" before they will fill the tank again.!! We were NOT allowed to decline the...

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8:40 pm EST

AmeriGas Propane They are messing with my bill

I am on the budget and have been battling over my bill since July. I keep getting past due notices in the mail but when I call, they tell my I am current and have a credit. I got a bill for $193.00 dated 11/30/2011. My credit was $158.39.

I then got a bill dated 12/08/2011 thatr says I AM PAST DUE $112.00! How can that be? I have spent numerous hours on the phone on hold and then numerous hours trying to figure this out. I have been on hold for over an hour now and STILL NO SERVICE REP! If I could change gas companies, you bet I would! I have been a customer for quite a few years and NEVER HAD THIS TROUBLE!

Amerigas
PO Box 371473 – Pittsburgh, PA [protected]
[protected] | www.amerigas.com

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Hnry
, US
Jan 08, 2013 9:33 am EST

They practice predatory billing - thye local office quotes one price and the Pittsburg office sends a past due for the difference up to the maximum priced. Then they smile and say, "oh gosh...a mistake - we'll fix it!" grin, smirk, giggle...

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2:25 pm EST

AmeriGas Propane This is not the kind of company I want to do business with

I would give Amerigas zero stars if I could. This company is a Rip-off. I paid $3.50 a gal. in the summer when other propane companys were charging $1.87 a gal. They also hit you with 3 other charges each month. $8.00 here 6.75 there and 7.50 there. When you cancel your service they want to charge you $60.00 to come pick up there tank and $75.00 to empty it. Stay FAR away for this outfit. Amerigas just had a 11 Million judgment against them for shorting propane tanks that you buy at your local gas stations.This is NOT the kind of company I want to do business with...‎

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5:37 pm EST

AmeriGas Propane Short amount of gas in refill exchange

On this date I took a propane tank to a local filling station to get refilled. When I asked why the exchange tank only lasted one month, Iwas told the tank only took 3 gallon this time and had 2 gallons left. I was told the Amerigas company uder filled the tank which was an exchangeat the time...Call me a skeptic but this is unfair to the public to think anew exchange tank is automatically full...

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4:12 am EST
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AmeriGas Propane Unfair Employment Practices

Amerigas is a Very destructive place to work.. they use physiological tricks against their employees to keep them in line. They make up so many different policies, that change all the time, that they use against their employees, to keep them in line, because its impossible to keep up with.. They encourage employees to OUTRIGHT Lie to customers and Rip them off. They'll say anything to placate the customer, but no intention to address and the resolve the needs of the customer.. This is the WORST MORALLY CHALLENGED COMPANY Ive ever worked for. ENRON is Child's Play compared to this company. I wish the Federal Government would Investigate it. They LAUGH at their Customers.. They Boast when a customer leaves service, they will come back, because Amerigas will acquisition the propane company they switched to! They Are the Most NON RESPONSE, UNRELIABLE, UNSAFE company there is.. AND I AM GLAD I DONT HAVE TO MAKE ANY MORE EXCUSES FOR THEM. They say they care about the customer, Their policies Indicate they Clearly Don't! They have such high turnaround, and they try to hide people they walk out the door the back way, because it is Such a COMMON occurance there! They actually kept me in the HR office until I signed their
termination paper, and would not let me go anywhere till I did. They would not let me go back to my desk and gather my belongings, but made the supervisor go get them. and would not let me leave on my accord, but I had to follow the hr person out the back way in order to leave when they wanted.

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former company man
Questa, US
May 14, 2013 3:06 pm EDT

I was district manager for Amerigas Propane and it is not only the customers they cheat. During the integration of Amerigas and Heritage propane companies. Employees were promised a fair and impartial review process to keep their jobs in areas where districts from both companies were blended. This absolutely did not happen. Further in my case the company at this time owes back wages to me of over 17000.00. for running multiple districts and other departments for them. They promised these wages would be paid at the end of the year this was just a lye Amerigas had no intention of paying they seem to get off on stealing wages from employees. I am in the process of filing a suit for my wages as well as retaliation from the company. I hope All former Amerigas employees who have been cheated as I have can get together and file a class action case against these crooks. At the very least you are correct these individuals are by law committing criminal acts and should be investigated by the US government they steal from customers and employees alike and need to be called to account for this. And for those of you working for Amerigas monitoring This site Wage Theft is a criminal offense .

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11:10 pm EDT
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AmeriGas Propane OVERBILLING

amerigas charged us for some other persons tank fill up, then they raised our monthly payment from 150$ to 300$ a month based on usage. we told them they billed us twice on the same day and they said they had no record of that even though it was right on the bill that they sent us. So then they asked us to fax them the bill and we waited a week for them to contact us and they never did. finally we called them and the bill was not on file anywhere and they couldn't find any new information sent to them- GUESS WHY- no one had checked the fax machine in one week. Might be the most incompetent company on the planet. HATE AMERIGAS and as soon as i can i am getting rid of them.

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Fran@AmeriGas
King of Prussia, US
Nov 07, 2011 1:58 pm EST
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Hello Troy! We are sorry to hear about the difficulties you have been experiencing with your account. Please email your acocunt details to customerfirstfran@amerigas.com and we'll see how we can assist you. Thanks!

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7:36 pm EDT
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AmeriGas Propane Poor Billing Practices

This is the second time I've had a problem being OVER charged on a bill. I recently signed a AmeriLOCK agreement for 3.19/gal. My check for the annual program fee didn't get cashed so I called my local Amerigas office rep to find out why as i'm going to need to order gas soon. The rep, Denise, tells me she has my check in front of her and no worries the paperwork is in and will be processed. OK, great. I place a delivery order within a week or so. Then I get the bill. My bill seems higher than it should be, and oddly, the per gallon price isn't listed anywhere on my bill which immediately raises my suspicions. It calculates out to a price that is 11 cents higher per gal than my contracted rate so I try to reach my local office. Some strange guy answers and tells me that he's the only one there (?) and that Denise is out due to a death in the family (turns out this is a total LIE - she was LET GO and the branch is CLOSED but I don't find this out until much later.) THat if I could call back on Monday, that would be great. Ok, fine. I call back on Monday but I keep getting a BUSY signal. After a few days of this, I call the National Care center and inform them of the billing error and difficulty in reaching my local office. They tell me they will reach out to the branch and someone from the branch will get back to me. 5 days later, no call back yet. I again call the local office 3-4 x (busy every time) I call the Nat'l call center and the rep puts me on hold then gets back to say that my local office claims I never returned my program choice or contract! OMG, WTF is going on here? I tell that person that that is impossible. I've already confirmed with my local branch rep (Denise) weeks ago that my paperwork was in and check was received. I tell her she needs to find out what is going on over there. She'll call me back. Uh-huh. I am so angry that I again call the local office and finally, to my amazement, I get through, only to find out that the Lakehurst office was shut down and Denise is no longer an employee! I finally get a rep at the new office to admit that my paperwork was misplaced but now they've found it (uh-huh) and they will cancel my current incorrect bill and reissue at the correct, lower price. I told this rep that perhaps they should have been upfront with me and told me that Denise is no longer with the firm and that the branch was closed instead of all this pretending that it's business as usual. Did it not occur to them that they MAY HAVE misplaced my agreement in the office closure? Instead they choose to accuse me of not returning my agreement. What a bunch of clowns. I wouldn't recommend this company to ANYONE. They need to get their act together.

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Fran@AmeriGas
King of Prussia, US
Nov 07, 2011 2:00 pm EST
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Hi LANJersey! I'm sorry to hear about the difficulties you've had with billing at AmeriGas. Please email your account details to Fran at customerfirstfran@amerigas.com and we'll see how we can assist. Thanks!

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Fran@AmeriGas
King of Prussia, US
Nov 07, 2011 1:59 pm EST
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Hello Jdburton! We are sorry to hear about the difficulties you have been experiencing with billing and your account. Please email your acocunt details to customerfirstfran@amerigas.com and we'll see how we can assist you. Thanks!

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AmeriGas Propane illegal tapping off tank

amerigas propane tapped off my propane tank. i told them i am elderly, diabetic, taking care of teenage daughter. this happened two weeks ago, they refuse to uncapp the tank, even though all the propane is paid for in full. the men were rude, disrepectful, refused to address my complaints, spent more time looking at the inside of my home. this is another scam against the elderly, as if we don't suffer enough! Amerigas is horrible, they need to go out of business!

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Fran@AmeriGas
King of Prussia, US
Jul 25, 2011 1:48 pm EDT
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Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation. If you send your account details to me at customerfirstfran@amerigas.com or fill out the following form: http://www.amerigas.com/contact/feedback.htm, we will work on assisting you with this issue. Thank you, Fran

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intellex58
, US
Jul 25, 2011 1:10 pm EDT

And the other half of the story is…

I bet Amerigas has another explanation as to why the gas is capped.

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AmeriGas Propane Non existant Customer Support

Dear Amerigas,

You really need to manage your Gualala CA office better. The manager, Joe, needs to be on top of problems and not feign ignorance or try to blame the customer when problems happen. I have been an Amerigas customer at the above address for 12 years. In the past 12 months, I have 'fallen between the cracks' on 3 occasions.

Problem:

Third time in one year they have left my vacation rental without propane. I have refunded 1425.00 to my customers because of Amerigas. Yep, $1425.00 lost revenue nights, refunded nights, extra cleaning fees where people were not scheduled and buying them a hot meal in a local establishment to show them I do care about their comfort on vacation. ((3 nights at 333.00 each, plus 2 cleanings added to the schedule with no income for the substituted home, 250.00: Feeding the really irate family of 5 at a local restaurant when they couldn’t cook 125.00 and the final 51.00 feeding the family of 3 in Feb. The bill for feeding the family of 5 this week hasn’t reached me yet…..))

Problems started this past fall when the driver admitted he ‘just didn’t stop as he was running low on propane BUT planned to come by the next day”. BUT he didn’t come by and I had to call to find out what was going on?...and he hadn't been there in over 60 days? That renter was REALLY irate, cold, kids...no heat, no hot water, no cooking. Just ask the driver, Cory, or Melissa in the office, they can tell you HE WAS NOT HAPPY….I spent over 2 hours listening to him rant and rave that this was ruining his vacation and it was all my fault.

Okay, so I moved on and sucked it up…..In Feb. 2011, Amerigas changed out my tank WITHOUT NOTIFYING me...which meant, as no one was on the premises, they didn’t relight the pilot lights and LEFT THE PROPANE DISCONECTED. Funny, I have electronic locks (and the staff at Gualala Amerigas used them on the first ‘mistake’ to let themselves in to relight the pilots) and the code is supposed to be ON FILE for emergencies. Oh what fun that was to get a phone call from a vacation renter at 10pm on a Friday night that there was NO HEAT, NO HOT WATER AND NO PROPANE TO COOK WITH. Lucky me, I had a vacancy of one night at another rental 25 miles away and the people were gracious enough (with the incentive of a refund) to stay there until the propane was filled...and then I was so happy to pay a cleaning fee to the housekeeper for the one night unpaid rental (plus the refund of the other house)...

I guess I really am stupid...I didn’t cancel my service then...and now, I have allowed your Gualala Office do it to me again!This past Monday, July 11, I received an email at midnight, “the oven doesn’t seem to light’ thought I needed to call Sears for a repairman…BUT… On Tuesday approx 10am after talking to the renters and having them check the propane tank level….EMPTY….I called the Gualala office...The manager in Gualala, Joe, blamed me for the lack of propane? Funny how they made it monthly from Nov to April without my calling them...but have missed me for the past 3 months. He said "it is all computer generated" Oh? Then why the skip? He had no explanation….

I have 4 other rentals and have all set up with Kemgas on auto-fill with auto pay, I’ve NEVER had even ONE problem with Kemgas. Joe could not offer an explanation for the missed Amerigas deliveries nor did he offer to compensate the renters or me….all he could think to do was tell me he has never heard of his branch having ANY problems, let alone MY past problems. I suggested that as MANAGER, he should have weekly STAFF MEETINGS and ASK his employees if there have been any problems or concerns with customers in the past week….OBVIOULSY his STAFF does not keep him informed.

So…..Guess these renters just received a night's refund on my dime...AGAIN! As I cannot afford to keep refunding money to paying guests because AMERIGAS can’t seem to get the COMPUTER to generate a TICKET for DELIVERY to my home on a RELIABLE basis...I contacted Kemgas (who service my other tanks) and have given them this account also. Joe didn't seem to care one iota that he was losing a customer. Great way to do business Amerigas. I will be doing my best to spread the word locally that your Gualala office doesn't give a damn about its paying customers.

In this economy, no one can afford an unhappy consumer...I sure can't...as they can leave negative feedback for my rental(s) and that could impact my future earnings. So, you bet, I bend over backwards to make sure people feel treated well by my business.

Guess Amerigas is SOOOOOO BIG, you just don't care about individual accounts? That is the point of view I was given by your Gualala office….

Really Amerigas? You care not for your customers and what YOUR mistakes cost us?

Fed up and moving on...but NOT letting it drop. I will do my best to spread my tale of woe and poor customer service with AMERIGAS to any and all who will listen.

Sincerely,

Mrs. Petersen

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AmeriGas Customer Service
Philadelphia, US
Jul 15, 2011 2:04 pm EDT

Hi, my name is Fran and I work for AmeriGas. I’m sorry to hear about your issue and we would like to help you. Please send your account details to me at customerfirstfran@amerigas.com or fill out the following form: http://www.amerigas.com/contact/feedback.htm so we can promptly assist you. Thank you, Fran

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AmeriGas Propane Non payment of refund

Sounds like I'm not the first! I received a delivery of 168 gallons of gas on March 24 at $1.79 a gallon. I paid the bill $338.34 on 4/24/10. In August I called and informed Amerigas that I would be moving in Oct. and not to deliver any more gas. There was a delivery made in Sept. of 44.9 gallons for a charge of $131.90. I called back and was told that I would not be responsible for paying for the gas. The new tenant would be billed (obviously I was renting). I moved out the 3rd week of October and the new tenant moved in the beginning of Nov. Amerigas did not go out and read the tank before the new tenant moved in. They read it in Dec. I received a refund check for $59.08. They credited me for 33 gallons. I did not use that much gas between the Sept. Delivery and the time I moved out in October. I have not cashed the check. I have called once a month since Nov. trying to get someone to listen to me. They either agree with me and say they will take care of it or they say they have to contact their supervisor to get it straightened out and then they never call back. I, recently have called at least once a week for the last month and I was told today that after Dec. they don't have any notes in my file because they went to a new computer system. How do we fight this? Are there any honest companies out there? According to them, my old acct # is [protected].

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Update by Brenda LM
Apr 30, 2011 5:38 pm EDT

I see the message from Fran is auto-generated. I have given you all of my contact info and the details with the acct number of my acct. You should be contacting me. Another example of how you avoid reconciling your complaints.

Update by Brenda LM
Apr 30, 2011 5:42 pm EDT

I have already submitted all the information you need to do an investigation. Please reference the acct number in my initial complaint. It is "supposedly" in your old computer system. My phone number is [protected], please contact me after 3:30 pm Monday through Friday. I was working with Latika at the Westlake office.

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Fran@AmeriGas
King of Prussia, US
Apr 21, 2011 1:03 pm EDT
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Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with billing. We’d like to assist and help you as soon as possible – please email me at customerfirstfran@amerigas.com with your account details or fill out the following form: http://www.amerigas.com/contact/feedback.htm so we can look into your situation. Thanks, Fran

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AmeriGas Propane overcharging

I have been over charged by amerigas too. I just moved into town, when I did, i called and talk to Tabitha to Cancel my old service, she said that i wasn't going to owe much b/c I had paid a deposit of $170, last night, we get a call from amerigas claiming we owe them over $600! How does that happen in a matter of 3 buisness days? there is absolutly no way possible we could have used $400 worth of propane in a home we were no longer even staying in!

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Fran@AmeriGas
King of Prussia, US
Apr 06, 2011 2:43 pm EDT
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Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with billing. We’d like to assist and help you as soon as possible – please email me at customerfirstfran@amerigas.com with your account details so we can look into your situation. Thanks, Fran

AmeriGas Propane In-depth Review

Company Overview:

AmeriGas Propane is a leading provider of propane services with a rich history in the industry. The company's mission is to deliver reliable and affordable propane solutions to its diverse customer base. With a strong market presence, AmeriGas Propane serves residential, commercial, and industrial clients across the country.

Propane Services:

AmeriGas Propane offers a comprehensive range of propane services to meet various needs. Whether it's for heating, cooking, or powering appliances, the company provides propane for residential, commercial, and industrial purposes. With reliable delivery options and a commitment to safety, AmeriGas Propane ensures that customers have a steady supply of propane. The company also offers tank installation, maintenance, and safety measures to ensure optimal performance and peace of mind.

Pricing and Billing:

AmeriGas Propane maintains transparency in its pricing structure, allowing customers to understand the costs associated with their propane services. The company's pricing is competitive within the industry, offering value for money. Billing methods are flexible, and customers have various options to choose from. Additionally, AmeriGas Propane provides discounts, promotions, and loyalty programs to reward its customers.

Customer Service:

AmeriGas Propane prides itself on delivering excellent customer service. The company's customer support channels, including phone, email, and live chat, are easily accessible. AmeriGas Propane strives to respond promptly to inquiries, complaints, or service requests, ensuring customer satisfaction. Positive customer testimonials and high satisfaction ratings reflect the company's commitment to providing exceptional service.

Safety Measures:

AmeriGas Propane prioritizes safety and adheres to industry standards and regulations. The company has robust safety protocols and certifications in place to ensure the well-being of its customers and employees. AmeriGas Propane invests in training programs to educate its staff and contractors on propane safety. In the event of leaks or accidents, the company has efficient emergency response procedures to mitigate risks.

Environmental Responsibility:

AmeriGas Propane is dedicated to environmental responsibility within the propane industry. The company actively promotes the use of renewable and sustainable energy sources. AmeriGas Propane takes steps to reduce carbon emissions and promote energy efficiency. Additionally, the company participates in community initiatives and environmental programs, demonstrating its commitment to a greener future.

Service Coverage:

AmeriGas Propane has extensive service coverage, catering to customers in urban, suburban, and rural areas. The company's services are available nationwide, ensuring that customers across the country have access to reliable propane solutions. AmeriGas Propane continues to expand its reach, striving to serve more communities and meet their propane needs.

Online Experience:

The AmeriGas Propane website offers a user-friendly and functional experience. Customers can easily navigate the site and find the information they need. The website provides online account management tools, allowing customers to conveniently manage their propane services. Secure online payment options are available, ensuring the safety of transactions. AmeriGas Propane also offers integration with mobile devices and apps for added convenience.

Overall Reputation:

AmeriGas Propane has established a strong reputation in the industry. The company's commitment to quality and customer satisfaction is reflected in positive customer reviews and ratings from reliable sources. AmeriGas Propane has received awards and recognition for its exceptional service and industry leadership. When compared to competitors, AmeriGas Propane stands out in terms of reputation and market standing.

Conclusion:

AmeriGas Propane excels in providing reliable and affordable propane services to a diverse customer base. With a strong focus on safety, customer service, and environmental responsibility, the company sets itself apart in the industry. Whether you're a residential, commercial, or industrial customer, AmeriGas Propane is a top choice for your propane needs. With a user-friendly online experience and a nationwide service coverage, AmeriGas Propane delivers quality and value to its customers.

How to file a complaint about AmeriGas Propane?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with AmeriGas Propane. Make it specific and clear, such as "Delayed Propane Delivery" or "Overcharged for Propane Service".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with AmeriGas Propane. Include key areas such as customer service interactions, delivery issues, billing disputes, service quality, or safety concerns. Mention any transactions you had with the company, including dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. Explain how this issue has personally impacted you, whether it's through financial loss, inconvenience, or safety risks.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with AmeriGas Propane. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against AmeriGas Propane on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with AmeriGas Propane.

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