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1.0 3 Reviews

AmericaWare Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with AmericaWare at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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AmericaWare reviews & complaints 3

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J
1:13 am EDT

AmericaWare "ceramic mug"

Jake Zwirn is one of the WORST PEOPLE I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. While my complaint is directed towards the company Jake Zwirn COMPLETELY DISREGARDED EVERYTHING I SAID by claiming that since "he is in business, that he knows better." Like what kind of logic is that? More importantly, is that how you treat a customer? Looking at all these other complaints, extended to his yelp page and more, it is apparent that this company, and in particular Jake Zwirn are clearly not capable of handling any criticism for their products. What kind of issues do you have in your own life that you need to bring them onto another human being?

I purchased over $600 worth of ceramic mugs from this company only to find out that THERE IS LEAD IN THESE CUPS! How can someone sell something that MAKES PEOPLE SICK! I went to the HOSPITAL as a result of his mugs and he DID NOT EVEN SHOW REMORSE. Clearly, this is not a company you want to deal with, especially since he is high up on the company chain. How does one even get to such a position in the company, by THREATENING TO PUNCH ME if I complained about his products? I recorded our conversation 5 minutes in and it is UNBELIEVABLE at how he handles himself and represents the company. I have already filed a complaint with the BBB. I am bringing legal action towards this company and I URGE everyone who has purchased these mugs to THROW THEM AWAY DUE TO HEALTH HAZARDS!

It is GROTESQUE that the company continues to sell tainted mugs without any consequences for their actions.

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D
7:47 am EDT

AmericaWare Jake Zwirn-COO-President

Americaware : Jake Zwirn COO President
300 S Lewis Rd
Camarillo, CA 93012

Jake Zwirn is unbelievable! I cannot believe he has the audacity to say the other customer was "difficult" that filed a complaint below. How unfortunate he chooses to discredit and loose a good customer due to his poor judgement and lack of professional ethics. I had the same type of experience this poor customer had -

Purchased a dog cup from Americaware that turned black/grey inside. Called the company, was transferred to Craig Zwirn- the owner and COO of the company. It was the worst customer experience I have ever had. He told me "cups do not turn black inside" (I was not telling the truth) and that he was an expert and had years of experience in ceramics (I was an idiot). I told him I had taken classes in ceramics and he challenged me by saying, "Then what kind of cup is it?" I told him he lacked in human decency, was rude and unprofessional (besides being condescending) He is the most miserable person I have ever dealt with (who cares if he is miserable, does he have to spread it to all the people he deals with?
It is shameful this company named Americaware has the word America in it because this miserable Owner and company certainly does not represent what good companies with decent ethics in America stand for. Please do not support Americaware by buying their products. Corporations, please do not buy Americaware products because this company does not treat the customers decently. If you have problems, you certainly will regret it. He told me he did not sell merchandise to the company any longer that I thought I purchased it from. I wonder why? Who do you think is the "difficult" person that Jack Zwirn refers to who filed the other complaint? I assure you it is Jack Zwirn, not the poor innocent customer that he treated so unprofessionally as he did me.

How hard is it to be decent to another human being?
These quotes say it all Jack Zwirn and Americaware

“There is beauty in truth, even if it's painful. Those who lie, twist life so that it looks tasty to the lazy, brilliant to the ignorant, and powerful to the weak. But lies only strengthen our defects. They don't teach anything, help anything, fix anything or cure anything. Nor do they develop one's character, one's mind, one's heart or one's soul.”
― José N. Harris
“You will never find the real truth among people that are insecure or have egos to protect. Truth over time becomes either guarded or twisted as their perspective changes; it changes with the seasons of their shame, love, hope or pride.”
― Shannon L. Alder

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J
Jon Rahimi
, US
Jun 25, 2018 1:27 am EDT

I would like to reiterate what "Decency never goes out of style" is stating. I have had a very similar experience as well. Jake Zwirn has decided that rather than listening to customer complaints, that he would rather INSULT THE CUSTOMER AND THREATEN PHYSICAL VIOLENCE rather than resolve the manner like a normal COO would.

He claimed that his "years of experience" meant that my complaints are invalid. I do feel bad for him though, he's probably drinking out of these mugs which is why he engages in actions which CLEARLY demonstrates that he has PERSONAL ISSUES than stem into his work life.

I told him that his LEAD TAINTED MUGS put me in the hospital to which he scoffed and yet again refereed to his "many years of experience" (of selling mugs tainted with lead). He probably drinks out of them too which is causing his anger/impulse control issues. I find it MORALLY REPREHENSIBLE that a person with "years of experience" is still in business. I guess it comes with the territory of ripping customers off. So much so to the point that there SO MANY COMPLAINTS ABOUT him (and his company) online (just type in 304 Dalton ST Ventura, CA and you will see).

Anyways, I hope this review/complaint has helped the buyers understand that YOU CAN'T SELL LEAD BASED MUGS AND CELL THEM AS CERAMIC.

ComplaintsBoard
Z
11:52 am EDT

AmericaWare Very rude manager

Ordered several mugs from AmericaWare and one was broken. Contacted the manager and must say that our communication was a complete nightmare. The person called me a liar and said that it was not possible. He said that their company was super professional and that they always care about their clients. Then I asked him to prove it. If he'd really cared then he would have offered me a refund or at least a replacement. He refused to do anything and said they don't refund cups, mugs and etc. Then I become pushy, but he become very nasty and said some terrible rude things. Never again I will buy anything from this company. Their manager is absolutely terrible and impolite human ever!

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Jon Rahimi
, US
Jun 25, 2018 1:19 am EDT

I completely agree with "Zuko" and "Decency Never Goes Out of Style."

Nearly 2 YEARS LATER from these reviews, I recently had the HORRIBLE EXPERIENCE of having to talk to Jake Zwirn after I purchased over $600 in mugs from him only to find out they have been TAINTED WITH LEAD. Rather than try to remedy the situation, he threatened physical violence. At this point, I began recording the conversation. Having been berated by the "COO" (as is COO COO/Crazy) of the company, I cannot in good faith recommend anyone to purchase ANYTHING from this company, mugs or otherwise. I find it sad that a man, sorry, manchild, has the AUDACITY to talk to a PAYING customer that way, especially after his mugs put me in the hospital.

BUYER BEWARE OF THIS COMPANY! Do yourself a favor a spend a little more money on a mug that won't cost you thousands of dollars in hospital bills due to the NEGLIGENCE and BLATANT DISREGARD FOR HUMAN DECENCY.

D
D
Decency never goes out of style.
, US
Apr 27, 2016 7:51 am EDT

While this customer got upset, I had the same experience with this man - beware this company

J
J
Jake Zwirn
, US
Apr 22, 2016 7:01 pm EDT

As the COO of Americaware I am very concerned when there is any type of customer complaint, which is why a customer can actually get connected to my office, if they feel our customer service staff is not addressing their issue. Even if it is a minor issue. In this particular instance, our customer service staff requested I handle this call as they felt the complaint was unreasonable and the customer was difficult. Upon answering the call, this woman said she had purchased a cup made by us at a major retailer, to whom we haven't sold to in several years. By itself not an issue but, it indicates it was a coffee cup she has had, and used extensively for quite some time. She never ordered anything from our company directly. The caller proceeded to claim a black substance was staining or bleeding through the inside of her stoneware cup, and even made the accusation it was lead. I informed her that this was technically impossible, as our mugs are lead free and are completely FDA and California Prop 65 compliant. I also explained that there is nothing black inside a cup to bleed through. If you break it you will find only the stoneware clay color of white / off white inside under the glaze. She then told me, she had taken a ceramics class and asked me if I was calling her a liar. I said I have been in the ceramic business for over 30 years and this was something that I had extensive knowledge of. In any case, I asked her if the dark areas looked like coffee staining or if it looked like dark grey scratches. She stated it looked more like scratches. I then asked if she uses a spoon in her cup and she scoffed, "yes of course". I said her issue is most likely marks left from her spoon or flatware as sometimes certain flatware will leave scuff marks on dishes and plates after extensive use or rubbing. I requested if she would email me a photo of the issue. That photo is attached below. She became irate and made threats to ruin our reputation by blogging on line and hung up. Shortly thereafter I received an email with the photo. The photo confirmed my initial suspicion that she did in fact have an old cup with coffee stains and extensive flatware scuffs and scratches. I replied to her email with the suggestion use use a mild kitchen cleanser and the scratches can be removed.

As a company we offer high quality products and excellent customer service. Normally the customer returns product to the retailer if they have an issue, although I doubt any retailer would consider replacing such an old and heavily used item. Especially a ceramic cup with a limited lifespan and which has obviously provided years of use, and if cleaned properly would provide many more. There comes a time when principle overrides someones desire to receive something for free which is clearly what this customer wanted to do, by making treats to create bad publicity. It would have been far cheaper and much less time consuming for me to have sent her a cup, but as a matter of fairness and principle I refused to be extorted by someone obviously with not much else to do but chase a free cup. While I love our products, this is a coffee cup, no moving parts, no defective materials, completely microwave and dishwasher safe, retail cost under $10, and unless dropped and broken, it can last a long time. There is however no implied lifetime warranty, and if you use it heavily and don't clean it thoroughly, it may not look new forever.

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Is AmericaWare legit?

Our verdict: Complaints Board's thorough examination reveals AmericaWare as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, AmericaWare stands out for its commitment to quality and security. Clients considering AmericaWare should delve into its customer service record to gauge compatibility with their expectations.

AmericaWare earns 91% level of Trustworthiness

Perfect Trust Endorsement: AmericaWare achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for AmericaWare. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

AmericaWare has registered the domain name for americaware.com for more than one year, which may indicate stability and longevity.

Americaware.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Americaware.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Americaware.com you are considering visiting, which is associated with AmericaWare, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for AmericaWare have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the americaware.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Americaware.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The americaware.com may offer a niche product or service that is only of interest to a smaller audience.
  • AmericaWare protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Contact AmericaWare customer service

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+1 (800) 854-1652

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americaware.com

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