Americatel Corp. / Unauthorized billing
Prior to December 2008, I was with Verizon FiOS as my DSL, TV, and Phone provider. When I made the switch to DirecTV for FiOS TV service, I reviewed my first bill with the new adjustments from Verizon. (Prior to making the change I never reviewed my bill because I saw no need) After close inspection, I saw a charge on my bill from AmericalTel.
The Amount was for $20 for their Plan Uniendo America (What the hell is this?). Not realizing, I had been paying for this service for almost 5 months, I called to inform them I had never signed up for their service nor did I ever make any international calls which required an international carrier. The broken english customer service rep assured me it was a 'Billing Mistake' and I would be credited in 1-2 billing cycles. 2 Billing cycles later, I am still being charged and a second phone call was made. Again, I spoke to a non-english speaking customer service representative who (sarcasm) re-assured me it was a 'Billing Mistake' and I would be credited $100+. When I was told the amount I was going to be credited it got me thinking. After hanging up, I checked my online statements from Verizon and realized I had been charged for the last 5 months for a plan I never order or authorized.
This company claims someone in my household authorized the service. Funny part about it; I live alone, never had roommates, and I'm rarely home to answer my phone. I only have telephone service because my alarm system requires it.
I called Verizon to complain about the charges and block any further billing from this FRAUDULENT company and when asked what they would do about the charges I had been paying; I was told to go fly a kite.