On Aug. 28, 2009 I made a purchase of two seperate items by phone. The first item was suppose to be a NEON Tanzanite for $139.00 + (yes) $11.99 for S/H, this was one loose stone less than a carat in size. The Tanzanite arrived within a reasonable amount of time but, the stone looked nothing like what I ordered form the item on T.V. I didn't realize AVC only allows you seven days to return an item and I guess I'm stuck with this very average nothing special Tanzanite I paid too much for.
More than two weeks later I was watching AVC and they were again featuring the exact item I had also ordered on Aug. 28, 2009 which was four 1/4 carat diamonds. I had intended to make a pendent for my sisters bithday but, by friday Sept. 11, 2009 I had not recieved the item nor had there been any deduction for this purchase in my account register. I felt I would not have enough time by then to complete the gift in time for my sisters bithday so I called the phone number listed on the invoice from the first purchase and had to leave a message because it was past 5:00 p.m. in Georgia. I explained that I did not have enough time to complete the item I had intended for these stones and I would like to cancel the order, I included the order # and all of my contact information and again stressed that I would like to cancel! The following Monday the amount of $719.99 was deducted from my account by AVC. I called the phone # available from information provided from the transaction and after waiting for sometime my call was answered by a person named Sahara. I explained to Sahara that I had cancelled this order by message the previous Friday and she then told me I had called the wrong phone # because she personally checks the messages. Sahara told me the item had already been shipped but, to refuse the item when it arrived and she would refund the transaction. I made sure I had some kind of tracking # so I could make sure AVC had recived the item. I asked her if I would be charged any S/H for this and she said no. I have checked with the post office and the information stops at the date the item was refused Sept. 23rd. I called AVC on the 19th or 20th of Oct. and I believe I spoke to Sahara, although she did not give me her name but it sounded like the person I had spoke to before. I asked if the item had been returned and she said she thought so but, was very vague about any information. I then asked when I sould be getting the money back and she said up to 30 days. Today is Nov. 9th and still I have not recived the return.