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America's Servicing Compny / Poor/Incorrect Service

PO Box 10388Des Moines, IA, United States
1
Contact information:
Phone: 800-842-7654

My problems began when my former mortgage company sold my two (2) loans to ASC. I have a primary loan and a supplementary loan. The company sends out statements every month with coupons to return with payment. The first of each month, I write 2 different checks, and mail them with 2 seperate envelopes and the correct corresponding statement coupon in each envelope. In less than 2 years, I have had my payments mis-applied on 3 occasions, resulting in threatening letters and phone calls about mortgage defaults and foreclosure. I call, I write and I send email messages on the company website, but it still does not help correct in a reasonable timeframe.
Additionally, I have SEVERAL late charges levied against my accounts. Most of the late charges were during the period of time that my loan was sold to the Wells Fargo subsidiary company. During this period, I recieved notice that my loan had been sold, but that I should continue to make payments as I had been doing. It was 6 months before ASC developed and forwarded to me, the coupons and appropriate company address to make payments. Until that time, each payment was mailed on-time, to the former mortgage holder, and then was forwarded to ASC, some days later. This incurred several late charges, which total approximately $800.00. This is rediculous, and I've had no success getting these charges removed.
I guess I should not complain about the mortgage increases of approximately $750.00 per month. I did sign an ARM, so I expected reasonable mortgage increases.
I am at my wit's end with this company, and I wish they would sell my loan to a reputable mortgage company!
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