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America's Servicing Company [ASC]

America's Servicing Company [ASC] review: Useful information 84

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Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For those of you who can't seem to find help with ASC, their address is P.O. Box 1820 Newark, N.J., [protected] Their phone # is [protected], option 1 will connect you to their customer service, and their web address is www.mortgageaccountonline.com. If you make your payments on time by mailing in your payment, you wont have to worry about a fee. If you use their online service, there is a fee. Welcome to big business. I hope this is helpful to all of you, as it was to me. Respectfully.

84 comments
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Amene Magloire
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Mar 18, 2007 12:00 am EDT

During the transition of the sale of my mortgage from Freemont Investing and ASC (which happened within a few months of closing), I made a payment to Freemont as I had not gotten the documentation for the new vendor yet. They informed me that payment was not received and I finally had to go through so much to prove that the payment was received. They finally corrected it.

Also, they started sending me letters requesting me to provide proof of insurance. They informed me that their records indicate that I do not have any Home Insurance. Anyone in the industry or in the business or anyone that has ever bought a house knows that no mortgage company or title company will close a home without proof of insurance. I called them and told them that Freemont Investing should have all the paperwork and that they closed the loan knowing that their was home insurance purchased. They told me that I needed to go and dig my files and mail them my declaration pages and proof of insurance. I asked them if they can follow up with Freemont Investing since that is the company who they purchased the mortgage from. After another week, I received another letter from them telling me that they have imposed and purchased Home Insurance for me which from the attachment they mail to me was twice the amount of my existing insurance. They informed me that this amount will be added to my monthly mortgage amount. At that time, I had to go and dig in my files and folders to find my Home Insurance documents from the closing to send to them. I think it was their responsibility to get all the appropriate documents from the company they were purchasing the loan from. I do not think that they should be harrassing the customer for information because they have neglected to transition the files and documents appropriately.

I think that this company has the worst customer service and does not care anything about the customer and does what they want because they know that the customer does not have any rights and does not have any choice and or any say so when and to whom their loans are sold.

Please help. I wish I could change this company but it would just cost me more money to re-finance. And after that, it might end up back with them somewho anyway.

I think that this company should be fined and that the US attorney's office should try to help the customers with this company.

I wish I could do something to have them go out of business.

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Josh Mallory
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Jun 06, 2007 12:00 am EDT

Can't believe these idiots... send two payments in one envelope "im sorry sir, you'll have to resend the 2nd payment, our employees only pull one check per envelope"

me : "im sorry, do you have trained monkeys doing your ### work?"

them : "sir, you'll have to resend your payment"

me :"you'll have to forgive me for telling you to unFOCK yourself"

them :click:

gotta love it

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Shana
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Aug 07, 2007 12:00 am EDT

My mortgage got bought by ASC in Dec. of 2006. I have had nothing but problems with them. My mortgage has been sold many times and have never had a problem with any other company. Not only do the continuously call me on my cell or at work if my payment is not received by exactly the tenth of every month but they also charge astronomical late fees. I have had to call them numerous times regarding payments that they had not posted to my account. Everytime I call I get 10 different people who tell me 10 different things. I wish they would sell my mortgage to someone else already. I'm glad it's not just me, and everyone else has a problem with them too- at least now I know they really do suck!

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Dreamer
Garden Grove, US
Sep 29, 2008 9:27 pm EDT

This company is stealing my home of twenty years, through a reported SCAM that was organized through a venture capitalist business that never produced.

The CON ARTIST that organized the SCAM intentionally did not perform their contractual agreement after stealing the home equity from my home. The CON ARTIST were able to remanufacture documents that looked authentic, making their business look official, my loan was sold many times whereas ASC has received it and they do not want to recognize that they bought a FRAUDULENT, GRANT DEED OF TRUST!

The CON ARTIST were trusted with private financials and accounts making me a strong candidate for FRAUD! The DEED OF TRUST was used in the business venture upon services rendered, the grant deed was filed stating that I owed money to these thieves from NickelTown Pizza Inc., StartUp Capital Business LLC. and Private Fund Partners LLC.

I have shown ASC proper paperwork showing the fraudulent signatures and other areas of where there was tampering with my loan documents. ASC refuses to look into the situation or correct the matter, their defense is you signed the documents we have the right to sell the home. We don't care, there is no fraud, you signed the documents the case is closed.

I have asked to show proof of funds that I supposedly received from these CON ARTIST, they have failed to produce such documents. I have tried to show them of the other victims that have been deceived by this SCAM and they still do not want to find a solution to resolve the matter.

This company is absolutely crooked and deceitful, they are only looking out for themselves because they have a sh_t load of bad loans that they have to correct.

How can you sell a stolen home legally, when it is ILLEGAL to purchase stolen goods? The financial world is going to h_ll with the thieves and deceitful business practices from the banking institutes. Innocent consumers that rely on their expertise in Home Mortgage are getting ripped off, and the authorities aren't doing anything about it. We as consumers need a CLASSACTION LAWSUIT to be heard of all the different issues that are going on at the high level of "WHITE COLLAR SCHEMES, THEY ARE PROFESSIONAL THIEVES!"

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Valerie
, US
May 20, 2008 2:29 am EDT

I’m losing my home because of this awful company please any help would be greatly appreciated I’m in the midst of foreclosure I had lost my baby sister in the summer of 2007 and then found out I was pregnant well I got a little behind being off of work dealing with my loss of my sister...then I had to go on maternity after having a hard delivery with my son. they will not work with me saying I’m behind like 6000 and wanting me to come up with all of it or they are going to take my home what can I do.

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Dennie Harris
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Jul 07, 2007 12:00 am EDT

I have read most of the complaints about this company and I am relieved to see that I'm not alone. This company appears to be in the business of making its living on fees and other charges. The company does not know what the word "ethics" means, but is the the epitome of "greed." Some of the representatives who work for this company are inept, incompetent and almost illiterate. ( After reading Eric Lopez's diatribe.) Reps are probably paid minimum wage with commission. The commission most likely based on a dollar amount to be raked in per month by any means necessary. The reps are not "people oriented", which means they lack people skills and were probably employed for that very reason. Their collection practices are antiquated and are designed to intimidate, bully and motivate fear.

After having said all of that, I have read several articles from the US Congress, HUD, NFHA, NACA and others. Some of these agencies conclude that sub-prime servicers, like ASC, thrive on default, late, etc fees because they can charge more. That's why they try to push the loans into default and refuse to respond to borrowers who only want to keep their homes.

I recently had my home foreclosed on due to their deceptive and unethical business practices. They (the loan counseling department) will eat up the time ( as I also read from someone else's comments) at 40 to 60 day intervals. They (reps) are unresponsive, and will lead you to believe you are speaking to loss mitigation. I don't believe they even have a loss mitigation department, so they are probably also perpetrating a fraud. ASC will "blow off" HUD counselors and lie to and deceive them as well. The HUD counselor would call ASC and specifically ask if she was speaking to loss mitigation. Later she would discover that she had been speaking to collections. Correspondence from them was confusing, and the right hand definitely did not know what the left hand was doing. No coordination of effort or communication at all in this company. This company could care less about the borrower. Their representative, Eric Lopez (if that's really his name), confirms this. He is a reflection of his company's mental attitude. They treat borrowers with disrespect because they think they can. What really needs to happen here is that a class action suit needs to be filed against this company. Also letters of complaint should be written to our congressmen, as well as formal complaints filed to the Federal Trade Commission and the above mentioned housing committees.

If we have taken the time to voice our discontent on this website, then we must be disturbed and irritated enough to follow through. It's the lack of follow through that these companies rely on to continue to do business the way they have been doing for years. Companies like ASC should not be in business if it's to the detriment of the consumer. If allowed to remain in business, ASC and companies like it need to change their business ethics. Hiring and training customer service oriented people who have integrity would be a start. Any response from others regarding these comments?

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Linda Keith
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Aug 22, 2007 12:00 am EDT

This company promises to work with you. You fax them all the information they ask for. In the end they do not work with you. They add hundreds of dollars to your payment when you get behind. I borrowed money from my 401k according to the paperwork they sent me. I then got a letter saying i was already behind 2500! If they had sent me the correct paperwork then my 401k would have sent the correct amount. Since the check was already mailed I could not get the rest to catch up. They make it hard to catch up because they add hundreds of dollars. This coming is a nightmare and am sure there are many that have lost sleep over this. I use to think they want to work with you, I no longer do. I think they want to foreclose. They dont care about the people. They are not willing to work with the people to save their homes. I wish you all well and hope that you can find another way to get your life back, be sure it will not be with this company.

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Matthew and Heather Lawrence
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Jun 26, 2007 12:00 am EDT

As of today We have had 2 missing payments with ASC. We have been fighting the first one since Feb 2007 and they have now lost our June 2007 Payment. We have tracking numbers, bank statements and help form people at our bank to prove that we have made these payments and still have not been able to get anything resolved. Everytime you call the company you speak to someone different and we are told different things all the time. We have been told several times that they will investigate our complaints and they never get back to us. This company will scam you out of every penny! They take forever to process payments and turn around and charge you late fees. It is a night mare everytime you call. Beware and run when you see this name.

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K'Hari Underwood
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Sep 04, 2007 12:00 am EDT

On June 28th 2007 I called America’s Servicing CO (ASC) to confirm that my June payment was received on time because I mailed the mortgage payment that month only to learn that it did make it on time but it was applied to my May’s payment, which now was considered 30 days late and my June’s payment was still due. I asked the rep how could this happen and he stated “maybe your May’s payment was returned do to Non Sufficient Funds.” Not fully comprehending what the true cause was and without hesitation I quickly hung up the phone, got on the internet and paid the full June’s balance with May’s late fees.

As I finished my online transaction I began to research the scenario and discovered that my May’s payment was received on time (via online confirmation number ) and there had not been any payment issues with my bank neither. I called ASC back and enlightened the phone Rep supervisor BRANDY G2U with my new information, she conducted a phone conference with my bank, myself and ASC and she also discovered that my information was accurate. That being revealed she submitted an investigation request, asked me to fax in any information I had to support the case and informed me to call back in 15 days.

I called back on the 18th of July and the investigation was complete and ASC discovered that all the confusion was for my April’s payment and not my May’s payment. The Rep informed me that after they received my April’s payment it was was revoked in June by my bank. After speaking with the Rep I contacted my accountant and bank and researched the details in full and learned that I had submitted my April’s payment on time (via U.S.P.S.) and the full amount was deducted from my account. After concluding my own investigation I discovered and recalled that in Mid-May my accountant contacted me asking information about a check payment that was made to WFHM (Wells Fargo) on April 16th and did I have any knowledge of the payment because I have never made payments, nor have I conducted any business and I have never had a mortgage with Wells Fargo Bank in the past. Ignorant and confused at the time because of the growing ID theft problem, we quickly contacted my bank explained the situation and SunTrust Bank began an investigation on the check. Unbeknown to me at the time that check was my April’s Mortgage payment to ASC. After concluding their investigation nearly one month later my bank deposited the money back in to my account. We attempted to gain more information at the time to find out whom the Wells Fargo mortgage belonged to but my bank wouldn’t disclose any information, stating it was for “Privacy reasons.”

I absolutely had no Idea that at the time that Wells Fargo and America’s Servicing Co. were affiliates. When America’s Servicing Co. purchased my mortgage from New Century a year ago, they never informed me formally or informally that the two companies were connected.

I have contacted ASC constantly over the last two months to resolve the matter and wipe the blemish from my account and credit file but they denied me. Also, my mortgage is due to begin adjusting this December of 2007 and if I don’t refinance it I’m afraid I won’t be able to afford the payment.

I understand the growing mortgage problems in our country at this time and I fully understand ASC’s concerns and position but this was a very honest and rare mistake that could have happened to anyone at anytime. I have never been late on my payments in order to build my credit up. When I purchased my home in 12/2005 I had a 610 credit score. Over the last two years I haven’t incurred any new debt, I have paid off all credit card debt and the only thing on my credit is student loans and my mortgage payments, which I have paid on time and consistently. Before the thirty day late from ASC hit my credit file I was comfortably at a 692 middle score credit rating 6/6/2007, perfect positioning to re-fi my home to a fixed rate.

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Gary Hooper
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Apr 11, 2008 11:32 am EDT

This comp and it's employees have no idea what they are doing. Send this via fax, they say. The Lawyer does. AND he sends it USPS. We don't have it they say. Call us after 48 hours. Still they don't have it. Then they give me TWO fax #'s and tell me to fax it to both #'s. Then I talk to a guy who is speaking English but I can't understand a word he is saying, sounding like he was from the ghetto. "There's nothing we can do. We can't call the auctioneer." When I get to the Trustee's Sale the auctioneer calls them to find out any last details i.e. "is there a postponement or a cancellation?" We can't talk to you, your not the mortgagor. The mortgagor is dead, you idiots. Of course you can't talk to him. We sent you the death cert and letters of Administration. This property is in probate and we've told you that a dozen times. This company needs a class action lawsuit against them.

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Kim Shannon
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Jul 08, 2007 12:00 am EDT

I had surgery and they stretched out my past due balance. However, if I am a day late on my payment, I lose the Temporary Forbearance Agreement and owe them the total amount. I have tried to find a site for them to no avail. Now, I have to pay them by telephone which is a $15 charge per mortgage... and I have 2 mortgages. It seem that in this day and age, i should be able to just pay them directly on line!

They also paid last years taxes in December before they were even due! My taxes are not escrowed. They claiming that they had to pay the taxes the previous year... which I paid! After over an hour on the phone, they finally realized that I was right... but instead of refunding the debt, they spread that out across this years payments which of course increased my payments. They have helped some, but been a real hassle to deal with!

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TERRY JOHNSON
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May 25, 2007 12:00 am EDT

When we refinanced our home our loan was with litton loans then they sold it to asc. We got behind in our house payments as my husband had been unemployed for almost 4 years. So they said they would try to do a loan modification but it was taking them for ever and in the mean time they were tacking on fee after fee. So we put our home on the market to sale. It was up for sale only three weeks and it sold. Now we need to do a short sale and these people are dragging their feet. And has told us it would take another forty five days for them to make a decision. Now we are in jeopardy of loosing the buyers. We have been working on this now for a month. And we are no closure . They kept saying they didn't have the papers; our realtor and the escrow company faxed them everything five different times; before they said they finally got them. These people are robbers and need to be stopped. Isn't there anything that can be done. They are in the mean time just raking up fees right and left.

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Eileene Rositer
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Jul 17, 2007 12:00 am EDT

America's Servicing Company took over my loan from Mortgage Lenders Network when they filed bankruptcy. When I was with Mortgage Lenders we signed a contract to defer 2 payments. Now ASC is adding this amount to the payment I currently owe. When we called them, they stated that "this is how it is" and that they "have no field to enter this deferment into". This seems like an unfair practice. We shouldn't be put in a position where we have to worry about possible foreclosure.

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abbie c.
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Jan 17, 2008 12:00 am EST

Our 1st loan was sold from Fremont Bank to America's Servicing Company (ASC) and our loan has adjusted after the second year. We asked ASC for a loan modification and sent all the necessary requirements. We were never late on our payments and have an excellent credit. It took them 75 days to give us a decision... and denied us our request because we have a deficit on our budget of $2,000. But that's because ur mortgage payment went up by $2,000. They advised us to foreclose the house and did not offer any other options. They're supposed to work with us! What a brilliant idea from a "mortgage consultant" of ASC. It seems that all they want is your money. They don't care for you!

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mike Spangler
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Dec 09, 2007 12:00 am EST

I had a loan originally with Fremont Investment & Loans and after a while (and a late payment or two) my loan was sold to ASC (Amer. Srvc. Co.). During that period I had no trouble with the company unless I had difficulties paying my mortgage pmt on time. My problem started when the Florida real estate market started its downward plunge and ended up in my foreclosure. During that period, I maintained contact with, and worked with ASC in every regard toward keeping my mortgage and home but I was not able to do so and eventually lost the house. My surprise came one year later when I was unexpectedly accepted by Fannie Mae for a 6.5%, 15yr loan based on my 542 credit score.

It appears that ASC, listed my foreclosure as a "ZERO BALANCE" and that made all the difference to the Federal Lending Criteria.

Thank you ASC.
You at least made a horible Nightmare easier to live with.
For Additional Deatails see mikeshomerepairs com/ loans.

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Pamela Kenyon
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Nov 15, 2007 12:00 am EST

I bought a house 11 years ago and haven't ever been late on any payments. I lost a job and called ASC to let them know I would make my payments into two payments and it would be paid by the 20th of the month. My payment is $658.60 per month. I paid $400.00 on the 3rd of the month and $200.00 on the 11th of the month. I was having it hard. The sent me a late notice after the 11th stating that I owed $658.60 and $100.00 late fee. I called them and they said they do not sent any payments in until it has been paid in full. I sent the the $58.60 and they still would not post any of my payments. I asked why they wouldn't post anything. They stated that I still owed $100.00 for late fees. I had to borrow the money to pay the $100.00 late fees or they were going to pursue forecloser. That was a stressful time.

I sent my payment off again this month on the 7th. I have another late fee because they did not get it by the 11th. The mail ran late. They don't go by the post mark on the envelope. They stated they go by when it reaches their desk. How do I know if it sets there a day or two before it reaches the right person.
They are terrible. I am trying to sell my house just to get rid of the company.

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Erika Williams
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May 16, 2007 12:00 am EDT

Last year my mortgage was sold to ASC from Decision One mortgage. All of my problems started with ASC. First they claim that Decision One never sent them any payments so I was responsible for those payments. I contacted Decision One and was told that all payments were sent. ASC said something different. I have been trying to get this account in good stating since then, sending double payments. I explained to ASC that all of my payments should be 1 month ahead and not 1 month behind. I noticed that it takes them 3 -4 weeks to process my payment which causes my account to appear late and it accrues late fees. Another thing, the money orders that I send never was posted to account. I have spent more money trying to investigate where I brought the money order from, then there are fees on top of fees to have it investigated. Meanwhile ASC sends threatening notices and their representatives leave unacceptable messages on my voice mail. I do not trust their new website to make payments. Half of the time I cannot find it and when I do, it does not give you the option to modify the payment. So if they had not posted a previous payment to my account it will show a higher balance and it does not allow you to change to the correct amount. I want to refinance this mortgage to go with another company, but I don't want my new mortgage company to sell back to ASC. Even though I asked when I initially refinanced if my mortgage would it be sold and I was told that it would not be.

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Ben R
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Apr 23, 2007 12:00 am EDT

I have had quite a few mortgages in my time and this is the worst lender of all time. I will have to agree with all the other complaints I've read so far. I have received almost 30 certified letters sent to my home threatening foreclosure and have not once been late with my payments. I have been verbally abused over the phone by their awful call center. I've gone so far as to sign a Cease and desist order against them for the phone calls but still receive them to this date. They have changed my late fee date from the 16th to the 10th... only after 20 hours on the phone did they change it back. Payments have been received , but not posted for 10 days or longer... so during those 10 days you receive about 30 calls. Unfriendly customer service representatives, horrible time reaching them.

Did you all know that Wells Fargo owns this company!

They serviced my favorite loan I've had, best service- but to own this company and allow them to give this terrible service is absolutely unacceptable.

I have gone to Wells Fargo to see if they'd transfer my loan (since it's one of their companies) they said "no". So I immediately closed my checking and savings accounts with their company.

Under no circumstances get a loan with this company!

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Jan 21, 2008 12:00 am EST

We got a letter from the mortgage company yesterday, with the check we sent them two weeks ago to catch up on the house payment attached to the letter, telling us that they could not accept the check because it was not in "certified funds." Not once did they ever mention sending certified funds, but this isn't the first time they have refused to take a payment either; last time it was a money order. They go on to tell us we need to contact their lawyer because the loan is in foreclosure status at this time. This has really teed us off because this company has been nothing but a thorn in our side since they took over. Mind you, we didn't request this company; the company we did have closed down and sent all their existing mortgages to this current company. We have also come to find out that we are not the only ones experiencing problems with ASC (America's Servicing Company). Anytime they have called here, we pick up the phone and there is a re cording for us to call them back. So, we call them back and get a recording there is no one available to speak with us. The one or two times we did actually speak with someone, they said the letters we sent them (giving them permission to speak to me in husband's absence) had to be voided because husband's social security number was not on them; again, we were never told to enter his SS# on any form of correspondence with them. Too, husband applied for an extension and apparently THAT was ignored as well because we never heard from them. We are in the process of getting a reputable finance company to take over this mortgage. ASC has never even tried to work with us no matter what when we send payments, try to talk to them on the phone, correspondence. Luckily, I have all correspondence to and from this company should the need arise to take this to court, which I hope does not happen, but this company has really caused us problems.

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Cari Gifford
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Nov 14, 2006 12:00 am EST

Like all of the other "victims" of America's Servicing Company, I too have been dumped into the hands of ASC as of June of this year. I had no problems what-so-ever with Fremont Investment & Loans. I received notification of the transfer from Fremont approximately 30 days prior to the transfer. Thank goodness it included contact information for ASC. I awaited paperwork from ASC, but it never came. I then called and was given a loan number. They told me that the loan was not set up yet, so I could not make a payment. I had to call back after the 5th of July, 4 days after the first payment was due. Then, when I called back I could not get past the automated system because it did not recognize the loan number. After DAYS of trying to reach them, I finally got through. They said they had no idea where the number I had been given had come from, and gave me another number. They also graciously offered to take a phone payment fo the reduced fee of only $15 since my payment was past due. ERGH! I told them that I wasn't paying until I had paperwork to confirm that they had actually given me a valid loan number. They said that a statement had to be requested...they don't just print them out (?!?!). After repeated calls from ASC for collection, they finally sent me August's statement! So I sent a double payment via overnite mail. They received it on the 2nd, but did not post it to the account until the 11th! Obviously, I was livid! I called to speak with a supervisor to get it changed. Since that time I have sent everything certified with return receipt. Well, the saga continues. I just received a phone call from ASC wanting my November's payment. I have already received the SIGNED return receipt, and have tracked the mailing. They will not accept it. They said another company may have gotten it, so I needed to make an online payment for $10, a phone payment for $25, or pay for a stop payment and send them another check! Unbelievable! How is this company still in business? I think I am going to have to pay refinance fees just to escape them. The bad part is that there are no guarantess it won't end up back there again.

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Wendy Withers
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Jan 24, 2007 12:00 am EST

Reading over everyone's posting, it is nice to know we are not crazy. My husband and I are real estate investors and have several mortgages. Three of our mortgages were sold to ASC and it has been a nightmare ever since. Along with the harassing phone calls, (reminding me before the due date) that my payment was due, (mind you with three accounts we got triple the phone calls. We have two mortgage payments that are similar to the cents, different only by .10. Two payments were applied to one account mistakenly and one account showed past due, I was assured by an attendant that it would be corrected right away. Months later, after they threatened to repossess my house etc, and reported to my credit report, I finally had to pay an additional payment. They fixed my credit report, but I still have an account that is paid a month in advance. They refuse to refund that amount, saying if it's paid a month ahead I have them automatically draft my account because I am terrified I will fall into their nightmare web of customer (non)service.

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Lori Hart
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Jun 30, 2007 12:00 am EDT

This is a response to Eric Lopez's nice information about horrible creditors...
Thanks for the information about how terrible my credit is and why I'm so lucky to have ASC as my mortgager. However, that STILL gives NO reason to have incompetent and heartless customer service. My loan has fallen one month behind because when I refinanced and was lucky enough to have ASC assume my loan, you fine fellas didn't do all your research! I had to do it! My taxes are included in my loan, which of course are paid by my mortgager. When ASC purchased my loan, my taxes were past due. The previous mortgage company "paid" the Jan. taxes, but the check never cleared and/or didn't reached my counties tax department. Therefore, I was behind. Instead of ASC researching or inquiring about the past due balance, it was paid including late fees and penalties. Thank you very much. That was very kind. Then in November when the escrow statements are mailed for the upcoming year, my payment went through the roof! Almost $250 more each month. I called customer service and the heartless b--ch told me to sell my home. Who says that?!? And tell me why I would want to do that! I wanted to know why my taxes nearly doubled. "I don't know, ma'am. Maybe you should contact your taxing authority". So, I did. Do you want to know what I found out? My taxes weren't paid in Jan. like the original mortgage company claimed. Then I called them. They showed a check number and everything. I asked for a cancelled copy of the check. After waiting for six weeks and getting the run-a-round, I was finally told that the check never cleared. Several times, I requested for ASC to research and then run a new escrow analyst which should reflect the correct amount of taxes due. Not $700 in Jan. and $1550 in July, but $1550 for the whole year. Still nothing. Finally, in March everything is clear. The original mortgage company forwarded a check for the past due taxes, my escrow statement was correct and my payments are back to where they should be. Five months I dealt with stupid crap that I honestly shouldn't have had to deal with. My mortgager SHOULD be the ones to make sure that everything is smooth since I'm holding up my end of the bargain and making my payments on time. That is the reason you have a job. Your research department is lousy, your customer service department is lousy and your tax department is lousy. A bunch is heartless souls! Just because I don't have a Prime loan, doesn't mean I'm a piece of crap or should be treated any different. I'm a hard working individual who pays her bills on time and would like a little respect!

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Jessica M Shepherd
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Jun 04, 2007 12:00 am EDT

The problem I have with this company is that you have to mail off your payment. Or you could pay over the phone with a 15.00 fee. Or better yet you can pay online for a 10.00 fee. I think that this is ridiculous. Almost every other mortgage company doesn't charge for online bill pay. It wasn't even my decision to switch mortgage companies. I am not at all satisfied with this company, and I can't wait until we refinance. The reason why this company has to buy out people's loans is because no one would finance with this company knowingly.

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Adrienne Stewart
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Sep 19, 2007 12:00 am EDT

America's Servicing Company tried to take out a payment that was three times the amount of the original check we submitted to them. We called to try to get the payment reversed and to get them to send our bank a letter of error, and all we got were stalls and run-arounds. One customer service representative told me that it would take up to 2 weeks to submit a letter of error. We're extremely angry because they caused the error and we're being penalized for something they did. We were told two different things by two different agents. They tried to tell us that they were having problems getting in touch with the department that normally handles these types of problems. When we asked for the number for that department, they told us they couldn't give out that information. This is our first bad experience we've had with this company, and if they handle business this way, they're in for a rude awakening. We as consumers need to learn how to combat these problems and take action against companies like this one. We will not take "NO" for an answer when it comes to our finances.

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Paula Tuck
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May 30, 2007 12:00 am EDT

I was called this morning after my payment was processed after the 15th. Apparently I have a $39 late fee now. Patrice had called this morning from America's Servicing Company to tell me that unless I pay my late fee immediately, it will reflect poorly on my credit bureau! When I asked for Patrice's supervisor she put me on hold and never returned.

I tried to call back to the number she called me from and received a "Please wait. Extension not valid." Message before it disconnected me.

I REALLY HATE THIS COMPANY!

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Shawn Hills
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Jul 09, 2007 12:00 am EDT

This company is really starting to make me angry. The bought my mortgage note from my previous lender and when they did, they didn't send me any contact info for over 2 months. The very first contact I received from them was a notification that I was 2 months behind on my payments. I explained to them the situation and ended up paying for those two months with included late fees tacked on... as well as having them report to the credit companies, which needless to say didn't do anything to help out my credit score...
Now my newest issue with ASC is that I sent my mortgage check by mail. I had expected a wire transfer to hit my bank the next day to make sure funds would be available to pay mortgage. There was an error with the wire transfer and had to be re-sent. I called the mortgage company to see if the check had cleared or if they needed me to do an electronic funds transfer to make the payment. They stated that the check did NOT clear, so I did the Electronic Funds Transfer to make sure my mortgage got paid.

The next month I receive a statement saying that last months payment was never received and a late fee will be attached an I will need to pay the late fee, last months payment, as well as this months payment. This struck me as very odd so I went and got an activity statement for my checking account from my bank. On the statement it shows the check written as cleared, followed by the next day the Electronic Funds Transfer clearing. So my understanding is that they expect to charge me twice and claim not to receive two payments and charge me a late fee on top of it.

I am planning on contacting them regarding this and will have my bank fax them the statements as proof of both charges being made. I will ask that the late fees be waived as well as being credited for this months payment, either that or they can send back the amount of the check so that I can turn right around and write them a check for this months payment... Simply ridiculous, I am seriously considering refinancing just to get away from this company, I will have to pay the prepayment penalty but I am beginning to think $2k might be worth it to get away from this company and their seemingly ineptness.

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paula carlson
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Nov 27, 2006 12:00 am EST

I too have had nothing but problems ever since our mortgage was sold to ASC, It has come to me having to either overnight or 2 day mail my pymts so I at least have proof from the postal service that asc DID indeed receive our payments. They call us every month to tell us they didn't receive it and they will have to put another 100.00 on to the mortgage pymt. I constantly have to argue monthly and let them know exactly what time and day they did receive the pymt. Then they tell me "oh yes we do have it, it just hasn't been posted yet" our pymt is due the 20th of every month, here it is the 27th and they just called this morning and I had it out with them again. I seriously want to refinance just to get it out of there hands, I just wish I had a guarantee that it would NOT get sold to them again! This is the most unorganized, ripoff of a co. I have ever had to deal with, I have turned them in to the BBB 3 times now. I have never had this sort of problem ever before with any other mortgage co. I constantly feel like they are trying to do whatever they can to get extra money out of us.

Paula Carlson,
cottage grove,MN

Valerie
Valerie
, US
Jun 03, 2008 3:31 am EDT

Since late 2005, ASC has added bogus charges to my mortgage, falsely claiming that I did not have homeowner insurance, had not paid my property insurance, etc. they even set a letter that Wells Fargo had cancelled my insurance! Not true!

I have been on the phone with them several times weekly...they promise they will refund my money if I send proof of insurance, which I have done so repeatedly. When I check that they have gotten it, they have, but the next time I call, they claim I have never sent it! What a nightmare!

Their latest trick is to claim that the terms of my original mortgage require hurricane insurance. It does not. Now they say that the terms "wind insurance" and "hurricane insurance" are interchangeable insurance terms. They are not. They now say they will "review" my mortgage terms, but that will take a while. Meanwhile my mortgage payment is about $1, 000 more than my original payment!

Naively, when I had provided them with all the insurance proof they had asked for, I asked them to credit the money to my mortgage payment. They did not do so. Too late, I found that they had reported me for non-payment to the credit agencies, and ruined my credit!

I have had continuous homeowners insurance and paid my property taxes, and provided them with plenty of proof, plenty of times. I have concluded that they are a thinly disguised insurance company, and have a whole battery of tricks to deceive and manipulate the consumer to get money illegally and not give it back. These are monsters! This is my HOME they are threatening!

I am at my wit's end...I should not have to spend all my days fighting thieves!

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Rosa Shaw
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Aug 18, 2007 12:00 am EDT

I am in the mortgage industry so I should have not fallen into this trap but i did... I was refinancing my home. The loan closed 3 days before the end of the month - I have a copy of the wire transfer paying off my loan in full... ASC reported me late anyway - 2 months after my loan was closed and paid off.

I have sent them a formal RESPA complaint , and filed a complaint with the FTC. I also sent a copy of my dispute and FTC complaint to all three credit bureaus. It remains to be seen if they will fix the problem. The rep said " I can tell you know they won't take it off" and She said it with attitude too. NICE. I know I should have made the payment earlier - my bad. However it does not mean that ASC can willfully violate federal law... We will see.. Looks like I am not the only victim... I just may have better documentation...

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Tanya Gorham
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May 23, 2007 12:00 am EDT

I have had many home loans through different banks that have serviced my loans and never have I had to pay a $15-20 dollar fee to pay online or by credit card. Countrywide, GMAC, MLN and several other companies have the internet pay option and never in my 12 years of owning several homes had this issue.

I am to say the least unhappy and severely annoyed by this company. We as their customers need to be treated with a little more care.

Tanya Gorham

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Venessa L. McDaniels
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Nov 26, 2007 12:00 am EST

Well i must admit that I have fallen behind in my mortgage due to medical issues, well I recieved a document to cotact ASC and they would assist me , but after providing all of the debit that I pay every month, not only did they tell me that i would need to come up with 2800.00 by Nov 30th,2007, But they also wanted me to sign a document that I would pay an additional 500.00 amonth for the next year.And when I asked 4 different representative why I was being charge the extra 500.00 a month no one could provided me with a response, And to be honest I feel that they are trying to take advantage of me because I fell 4 months behind , which I have no problem in paying , but I do not have an additional 6000.00 or better to pay them just because they feel that they can charge me this , but can not provide with why I am being charged this. So better yet is this legal

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timothy pratt
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May 14, 2007 12:00 am EDT

Customer service are two words that do not exist at this company. $15.00 monthly fee to pay your mortgage by telephone is ridiculous. Try to access their website to pay your mortgage online, you can't. Mail them your check and they will claim they didn't receive, have never had a bill lost in the mail other than ASC. We, the borrowers, are the ones being "serviced".

Do all you can to not do business with this company. If you already have, which is likely if you are reading this, it's too late.

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sandy
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Jul 19, 2007 12:00 am EDT

I called to pay my mortgage payment which was not late and the rep. who answered the phone had the nerve to ask me where i get the money every month to pay my mortgage. That is not there business. I work hard for my money and they have no right to try and dig into someones personal finances. Also from what I read from ERIC LOPEZ'S ( the one who works for asc) is that they see our credit score when they pull up our loan information. Isn't that against the law to be going into someone's credit without there consent. As for Mr. Lopez talking about people having bad credit to be with this company, why don't we look at his credit score and his payment history and see how he has been paying his bills and if they are all on time always. As for having to pay 10 dollars to use the website or 15 if you call and 20 if you have to talk to a representative is robbery. Mr lopez how do you expect people to pay their bills on time when your company like so many others takes advantage of people like that, Also keep in mind Mr. Lopez that if there weren't people with not so good credit out there YOU WOULD NOT HAVE A JOB...

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stephen m baczynsky
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Aug 15, 2007 12:00 am EDT

This company bought my mortgage 3 months ago and there trying to make my payment go up from $504 to $659/month... and there trying to perforce place flood insurance on my escrow acct when they haven't furnished me proof that I'm in a flood zone. I want a lawsuit against this ### company... I'm on fixed disability income and these people are already trying to take my home.

Help smb!

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Vannessa Morrison
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May 29, 2007 12:00 am EDT

My loan was transferred to ASC a few months ago. Since that time my payments have been reported as late or not received. I had no problems at all with my previous company but somehow now I can't get a payment made on time. There is no website and calling is fruitless.

This has to be unlawful but I am in no position to afford an attorney right now. All I can hope for is that enough of us complaint so that there will be a class action suit against these thieves. What is scary is that so called "reputable" companies use these people. Hmmm.

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Dennie Harris
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Jul 07, 2007 12:00 am EDT

I have read most of the complaints about this company and relieved to see that I'm not alone. This company appears to be in the business of making its living on fees and other charges. The company does not know what the word "ethics" means, but is the the epitome of "greed." The representatives who work for this company are inept, incompetent and almost illiterate. Per reading reading Eric Lopez's diatribe) They are probably paid minimum wage with commission. The commission based on a dollar amount to be raked in per month. The reps are not "people oriented", which means they lack people skills and were probably employed for that very reason. Their collection practices are antiquated and are designed to intimidate and motivate fear.

After having said all of that, I have read several articles from the US Congress, HUD, NFHA, NACA and others. Some of these agencies conclude that sub-prime servicers, like ASC, thrive on default, late, etc fees because they are greater than normal fees. That's why they to push the loans into default and refuse to respond to borrowers who only want to keep their homes.

I recently had my home foreclosed on due to their deceptive business practices. They (the loan counseling department) will eat up the time ( as I also read from someone else's comments) at 40 to 60 day intervals. They are unresponsive, and will lead you to believe you are speaking to loss mitigation. I don't believe they even have a loss mitigation department, so they are perpetrating a fraud. Will "blow off" HUD counselors and lie to and deceive them as well. The HUD counselor would call and specifically ask if she was speaking to loss mitigation and then later find out she was speaking to collections. Correspondence from them was confusing, and the right hand definitely did not know what the left hand was doing. No coordination of effort or communication in this company. This company could care less about the borrower and their representative, Eric Lopez, (if that's really his name), confirms this. He is a reflection of his company's mental attitude. They treat borrowers with disrespect because they think they can. What really needs to happen here is that a class action suit needs to be filed against this company. Also letters of complaint should be written to our congressman, as well as formal complaints filed to the Federal Trade Commission and the above mentioned housing committees. If we have taken the time to voice our discontent on this website, then we must be disturbed and irritated enough to follow through. Companies like ASC should not be in business, and if allowed to remain, change their business ethics. Hiring and training customer service oriented people who have integrity would be a start. Any response from others regarding these comments?

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Jennifer L. Simpson
Toledo, US
Jul 16, 2009 10:51 pm EDT

I now realize I'm not the only one with problems. I am now retired; so I faxed the information to ASC for a modification loan. They keep saying that they haven"t received all the papers. I did it 5-6 times. I think it is stalling (they can't start the modification until all papers are sent.) The fact is, I sent all of the necessary papers- many times. Now they have the house on short sale (because they say they haven't received the information (papers). I am so angry with them! They don't care if I lose my house. The whole idea for a modification is because I want to stay in it. I feel they have shoddy business practices. I've gotten misguided information from the representatives, wrong fax numbers, I have no access to the web site; and some departments simply don't exist. Their excessive fees- ranging from 15 dollars a call to a representative and 10 just to call in a payment by phone is totally outrageous. ( I had to call twice because I had 2 mortgages).
All I simply wanted to do was refinance the loans to a payment I can handle, now that I'm living on a fixed income. I guess I need a lawyer. ASC is wasting my time and each day that goes by brings me closer and closer to being homeless- if I depend on them.

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shargirl
Jeannette, US
May 17, 2009 9:27 pm EDT

Asc mortage company paid the wrong home taxes, would not fix, charging us for hazard insurance when we have insurance, will not refinance at a lower rate, can't get anyone who know anything. What are they doing with our tax money from the goverment

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shargirl
Jeannette, US
May 17, 2009 9:22 pm EDT

we are having the same problems with a escrow, some one needs to start a class action suit again them
shargirl61@hotmail.com
Cyndi

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Kingring1
Cresco, US
Mar 06, 2009 11:57 am EST

ASC is a company that prides itself on neglet, denial and discrediting their clients. They never respond to any inquiries or requests. Their representatives will hang up on you if you ask them a pertinent question regarding your loan. You are not allowed to record them with their knowledge or they will hang up. But they say they record all conversations. I asked for minutes of one that I recorded and they told me a completely different wording and it basically said that customer was angry. I was, but did not act that way. I was very professional in asking for information regarding my mortgage. They do not know the law regarding Modification and have broken the law with me. I am currently positioning to file a suit against them. But I have to let them hang themselves first. It won't be too long now. They are predators and disregard those that do pay on time by holding the payments till a day or so after the due date. I purposely send checks via return reiceipt and know they got the payment before the first of the month. 20 days later it shows up as deposited and another 87 dollars in fees for being late. I can't wait to get to court! LOL I hope I get them before the judge before the settle with me. good luck to anyone with ASC!