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2.0 4 Reviews

Americarx.com Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Americarx.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Americarx.com reviews & complaints 4

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S
10:24 am EDT

Americarx.com Order placed with walmart but sent from your company

I ordered Balneol lotion 04/17/2023 and it arrived 04/26/2023. I was VERY UPSET when it arrived in a plastic BAG and half of it was gone. It had leaked out because of the way it was SHIPPED. That 3 ounce bottle cost me $16.77 and I only got 1 1/2 ounces Pretty darned expensive. When something like that is shipped, more care should be taken (a small box instead of a plastic bag, could have avoided this)

Desired outcome: I would like a replacement bottle or a refund for at least half of the bottle

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K
5:46 pm EST

Americarx.com Being charged for item I didn't order.

I was sent a package with Crest tooth paste in it. I didn't order anything and can't return because there was no return label. And I will not pay for something I didn't order. I have never opened an account with you. I was also charged a fee for supposed help, which was no help at all. I want the $12.00 for the tooth paste returned to my checking account and the $39.00 for no help returned to same checking. I did not open an account with you. So if there is one, close it now, please. Kim Brady P. S, Your online sight will not let me sign in.

Desired outcome: All my money returned and package sent back for free.

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C
10:15 am EDT

Americarx.com They charged my card immediately and that's the last I've heard

Order confirmation said "ready to ship." That was 11/21. Now on 12/16 I have yet to see product. They want you to contact them by email but all you get is "auto-reply." If item was out of stock or back ordered they should tell you that at point of sale or at least in a follow up email. They charged my card immediately and that's the last I've heard. Don't shop with AmericaRx.com!

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charliecbrown
, US
Mar 27, 2011 3:25 am EDT

I experience the same problem. Stay away from that company.

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J
4:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Americarx.com Bad service

I have ordered several things from this company. Usually shipping is pretty fast, but it's hard to get a hold of customer service. I have never had any major issues and the shipping is usually fast. Prices are a little better then some other internet drugstores.

Read full review of Americarx.com and 16 comments
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bette McGill
, US
Feb 18, 2023 1:38 pm EST

I ordered the shampoo and instead they sent me the conditioner I would like to get the shampoo that I ordered thank you

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Karolyn Coleman
, US
Oct 18, 2022 6:20 am EDT

African pride Shea miracle moisture intense twist and lock smoothie received in a plastic envelope one layer of bubble wrap totally busted

Order date 10/4/22 #W9872790994651

Delivered 10/12/22 Americarx.com

Pavan Kumar Darial

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Remorw
Ormond Beach, US
Dec 27, 2013 8:34 am EST

Ordered a Dr. Bronner's lotion for a Christmas present on Dec 08. It was listed as in stock. Other products from other sellers in same order arrived in a timely manner. This product from AmericaRX was listed as "preparing for shipment" for over two weeks. I emailed them several times to get a status and the answer was essentially "soon come". On Christmas eve I get an email saying the order was cancelled because their inventory had been damaged in the warehouse.

At that point there was no way I could obtain this from another vendor. In my emails I asked them to tell me if I should expect it to ship prior to Christmas and could never get a direct answer. I should have cancelled my order and gone with someone else.

Don't bother with this vendor. I know I won't ever again. They acted as though they were doing me a favor by not charging me for the product they couldn't ship. I know Christmas is a busy time and there were a number of delivery problems across the country. But this was different. The item was listed as "in stock" and they couldn't get the product together and out the door in a 2 week period.

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MLBennett
, US
Jul 18, 2013 6:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a product that is not readily available in stores from AmericaRx off of Amazon Marketplace and when I received it, it not only was incorrect but it had been packed so that it spilled all over the box...in short, it was a mess! I called the number listed on the invoice and got this guy who barely spoke English and did not understand what I wanted. I think I was talking to Mumbai. I wanted to return the erroneous, damaged product with them paying the shipping and remove the price from my credit card. This idiot kept repeating that he wanted a picture of the damage, I needed to do this and that and he would contact the shipping department in 24 hours. He kept on repeating the same thng over and over and over sounding like he was following a script. The best was that he kept thanking me for being on hold when I hadn't been put on hold! I asked for a supervisor and of course, they had all gone home. I have NEVER been asked for a picture of damage having always been able to return the product (from Amazon), especially if it was incorrect. I also think that it should be noted that the product did NOT come UPS even though the shipping lable was clearly marked for UPS only. I am persistant and I will pursue this with Amazon and will NEVER buy anything from these clowns again!

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Kthadkins
Brooklyn, US
Feb 09, 2012 6:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I received a response from AmericaRx they will not replace my defective product and I told them if I bought the product from amazon I would have received another product right away?

I am very disappointed with this product and wonder if you can address this problem with your client?

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LJoD
Standish, US
May 21, 2011 1:02 am EDT

FYI: In further researching AmericaRX, come to find out that myOTCstore is the SAME COMPANY, parent company appears to be Darisi, Inc. And if you really want to see where your products are coming from (or NOT, as the case may be) try a search for their address on Google Maps (1935 Hazen St. East Elmhurst, NY). A lovely place.

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LJoD
Standish, US
May 20, 2011 11:10 pm EDT

I ordered 2 identical items on 04/28/2011 which were supposed to be shipped USPS First Class. I received an email with order confirmation and tracking number the next day, but the tracking number was FedEx. On 05/03 I checked the tracking on the package and the info had not been updated since they received it. Long story short here, they had no control over the delivery, which took 12 days. I emailed them about the delivery problem and they replied saying the shipping dept. would look into the matter. I received my package on the 13th day after ordering, opened it to find 1 of the product I ordered and another totally different product. After sending 4 emails with no reply, finally spoke to a human who said I would receive an email with instructions. That was 6 days ago and I've not received any email. Last night I emailed them again and today I received a reply that doesn't make much sense. It referred to the shipping dept. sending my order, but somehow I only received a partial order. Huh? No, you sent the wrong thing! I want what I ordered and paid for. I don't want this crap they sent. After all this time and inconvenience and irritation, I'll be damned if I'm going to pay any more $$ to them. This company is an Amazon Seller, but, unfortunately, I ordered through their website instead of through Amazon where we would have some recourse. This company sucks and I'd love to blackball them all over the place.

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MJD2
Lake Mills, US
May 18, 2011 3:54 am EDT

I ordered something and it passed through twice. I called them immediately and they said my charge would be reversed within 24 hours. Nope. I called again after a few days, they said it would be refunded withing 48 hours. Nope. Had to contact my card to dispute the claim. Tons of paper work. Nothing yet.
AmericaRX sucks.

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jkader70
Oak Harbor, US
May 30, 2010 9:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered three items, two for cough medicine and the other for vitamins. It took 9 days to deliver the package, it went thru FEDEX instead of the original shipping information by UPS. FEDEX delivered package with USPS. USPS deliver the package at wrong address. The resident of that address delivered my package. Instead of the cough medicine they sent me two bottles of ointment for dry skin. I said wrong item!... No wonder I called their customer service number while I was awaiting for someone to answer the phone, the automated voice was telling me you are number one in queue, but noone answered for real!.. this is frustrating for customers. I ordered thru their website because I cannot find infants cough medicine, I thought it was more affordable doing it this way, but I realize not the best way. I'm afraid if I order two bars of chocolate probably they would send me two snakes.

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Chetan Patel
Chicago, US
Apr 26, 2010 11:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same for me... AmericRX delivered me OLD Product and was not ready to accept it. Customer call is really long about 1 hour. Customer representative asked me to send photo of delivered product with email "orders@americarx.com" and was not giving any confirmation number about that call. I am not going to buy any thing from this company in future... trying to find out some way to BLACK List this company so nobody buy any thing from this company. Product what i received clearly mention about earlier delivered date 12th December 2009 to somebody(attached image), but customer representative was not ready to accept them fault. Product looks really dirty. I emailed all photo to provided email from customer representative and waiting for reply.

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