Americana Flowers/Troys Florist / flower order
February 11, 2018 I placed an order online for anniversary flowers to be delivered to my daughter, with the instructions of no substitutions. I requested that they contact me if the specific arrangement was not available. No word...contacted them twice through email over the next two days. Flowers were to be delivered on the 13th and finally got a reply that the arrangement was unavailable...on the 13th...but they charged my bank account anyway $72.20!!! I contacted them about a refund and was promised one within 2 days. It is now February 18, 2018 and I have not seen the refund yet. Throughout this whole process, they sent a document for me to sign repeatedly (through email) that basically states that the sale is final no matter what you do or don't receive. I have received this emailed document at least 2-3 times a day since I placed the order, with the last receipt being this morning. Do not sign that document or you will have absolutely no recourse. Not that I am expecting them to ever provide my refund, but at least I could pursue the matter legally if I chose to. These people should be put out of business. This whole company is in the business of stealing from good hardworking people. Lesson learned.