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Cabinetry
This company's quality control is sad. Well, how about when I can rub off the finish with a clean, wet washcloth that had no chemical residue -- just my finger pressure? Or when I receive cabinets with frames that are cracked or crooked? Or when I receive cabinets with white scuff marks on their sides that leave unremovable streaks? Or when I receive cabinets with chips off the frames? Or misinstalled doors? Or when I receive crown molding with a dent in it? Or when I receive side trim panels with black paint or ink splattered on it? All 100% fact. Their customer service will replace items under warranty, but the repeated hassle and risk of receiving another defective replacement is too great. DO NOT BUY!
poor quality of the product
My partner ordered American Woodmark cabinets through Lowe's in 2004. We didn't install the cabinets until 2006. Drawers were of poor quality and after complaining to Lowe's the mfg. sent out a rep. Laminate in drawers was poor and wearing through and drawer slides were garbage. I was told by the factory rep. that they discontinued using the slides before we ordered our cabinets. We got the old stuff. They only replaced some of the slides and a few drawers. I recently bought water in gallon jugs for the hurricane season. Two of the jugs leaked out warped two of the cabinets. We were told by the sales rep at Lowe's that the treated pressboard would hold up to water. The factory rep also said it would. It didn't. I complained again yesterday to Lowe's. Now waiting for American Woodmark customer service rep. to come next week. I would never recommend any company that knowingly sold me discontinued hardware and cheap pressboard when we were told by Lowe's and the factory rep the product would hold up to water. There are no laws preventing manufacturers from making inferior products and there are no laws to hold them accountable for your time, labor, and money that you spend correcting their mistakes. There should be.
The complaint has been investigated and resolved to the customer’s satisfaction.
We ordered cabinet thru Home Depot that sold American Woodmark. We ordered 22 cabinets. 14 of the 22 had probllems from scratches, crappy looking sides, drastic discoloration of stain on cabinets, cracking of stain on door, warped crown molding, cracked kick plate molding. It took 4 orders to get all the pieces in and even then because we self installed the cabinets they would not compentsate us for the 3 cabinets that had discoloration issues because we installed them in order to have some function in a kitchen. Dealing with this company was a royal pain. A Home Depot representative and the area salesperson came to my home to look at all my complaints. Even after all that, they only compensated me $200. Home Depot was not much better at compensated me for the poor workmanhip of cabinets. I am not satisified at all. Today I saw a bubble on the face a cabinet door. I will be called Home Depot again on this issue. If I do not get some satisfaction, I am getting an attorney and Home Depot is going to have a truck load of cabinets dumped at their store. I have photos, but they are too large for this file.
You get what you pay for... next time, spend a little more and either buy the plywood upgrades that are available, or use a custom cabinet company.
Never store water in wood cabinets, I don't care what kind of wood it is, it could be solid hardwood lumber, plywood, any type of wood, it will never hold-up to water... know why? IT'S WOOD!
Ever wonder why they don't make toilets out of wood?
Is American Woodmark legit?
American Woodmark earns 100% level of Trustworthiness
Perfect Trust Endorsement: American Woodmark achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for American Woodmark. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
American Woodmark has registered the domain name for americanwoodmark.com for more than one year, which may indicate stability and longevity.
Americanwoodmark.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Americanwoodmark.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Americanwoodmark.com you are considering visiting, which is associated with American Woodmark, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Americanwoodmark.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from American Woodmark.
However ComplaintsBoard has detected that:
- American Woodmark protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of American Woodmark complaint handling
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American Woodmark contacts
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American Woodmark phone numbers540-665-9100540-665-9100Click up if you have successfully reached American Woodmark by calling 540-665-9100 phone number 3 3 users reported that they have successfully reached American Woodmark by calling 540-665-9100 phone number Click up if you have UNsuccessfully reached American Woodmark by calling 540-665-9100 phone number 0 0 users reported that they have UNsuccessfully reached American Woodmark by calling 540-665-9100 phone number
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American Woodmark address3102 Shawnee Drive, Winchester, Virginia, 22601, United States
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American Woodmark social media
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