Do NOT shop at American TV or Kennedy Hahn! If they have not already ripped you off, they will. It is just a matter of time. They ripped me off THREE TIMES over the last 20 years.
The first was with a furniture delivery that SHOULD have included a couch, love seat, chair, ottoman, coffee table, two end tables and two lamps. It was delivered without one of the lamps, so I took my paperwork to the store for restitution. They told me that THEIR paperwork showed only ONE lamp, even though mine showed two (what where they implying?), but that I could BUY one for $60. These were lamps that were MAYBE worth $30 each. We broke down and bought one anyway, because we needed the matched pair.
The 2nd time was with a washer and dryer that was supposed to have a $50 rebate. It was a selling point for us. We never got our rebate, so I went to the store with my paperwork and was told that our purchase didn't qualify. I explained that I no longer wanted the appliances if that were the case, but they wouldn't take them back since we had been using them, and that there was no mechanical issues. I told them right then and there that I would no longer be doing business with their company.
My next major appliance purchase was with KENNEDY HAHN who had a good reputation for customer service. Unfortunately, the appliance broke down post-warranty, so I needed to call for repair. I called the Kennedy Hahn telephone number and was re-directed to American TV. I asked why, and was told that American now OWNED Kennedy Hahn and that all service calls are routed through their service center, but was assured that they would honor Kennedy Hahn's sevice policies. I should have just hung up the phone, but decided to go with it anyway. They originally quoted me $100 for the repair, but when they showed up, realized that the problem was something else, so then quoted me $150 and said that they would have to come back. Two weeks later, the service guy showed up, fixed the problem, and presented me a bill for $230. I refused to pay it, quoting the estimate, which he claimed did NOT include the labor. I said that they would have to honor the estimate and to send be a corrected bill by mail. Within a week, I received another bill for $230 with a new itemization showing the labor amount. I paid it, but sent a letter asking for refund, which I never received. I will no longer do business with Kennedy Hahn either.