I had a complaint to BBB they won't handle because they no longer handle these types of consumer complaints, who can I complain to that the business will see and respond perhaps??? Below is my complaint:
We Purchased 2 theatre seats on a special no interest loan on 6/10/2006 sale Num: [protected] they did it in 2 Receipts the second one being [protected]. Sales Rep Jerry Cowlling. They did the paper work and figured up the payments per month for the free interest loan we did it step by step as they asked and led us to belief no interest period. Then they started adding some interest we called the store 3- 4 times they said it was wrong they'd correct it and refund. Well it didn't stop and of those times and continued then last time I called it took forever they couldn't figure it out gave me another # to call still nothing!!!!!!! Then the bill they sent on Oct said " If we receive your balance of $287.36 before 01/01/2008 you will avoid finance charges on credit plan [protected].
My wife sent $143. which is about the amount on first of Nov planning on sending the remainder first of Dec. but received another notice at end of Nov saying balance of $187.36 before 01/01/2008 you will avoid finance charges on credit plan [protected]. Wouldn't you think that would read $143.36 since $143. was already paid and we had until 01/01/2008 to pay the first amount???
I'm just going to pay off the whole amount in disgust, but if I don't receive a refund of Interest I've paid and a apology for all the time trying to call and straighten it out to no avail, and promises of it'll be refunded to it's taken care of and I don't understand it, I think if it's interest free and advertised it should be interest free. If this isn't taken care of I Guarantee I'll never do business with American again, or any of my family or friends, along with the thousands I chat with online that will hear about it and asked not to do business also.