Menu
American Swiss
American Swiss Customer Service Phone, Email, Contacts

American Swiss
reviews & complaints

www.americanswiss.co.za
www.americanswiss.co.za

Learn how the rating is calculated

1.1 227 Reviews

American Swiss Complaints Summary

4 Resolved
221 Unresolved
Our verdict: If considering services from American Swiss with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for American Swiss has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of American Swiss. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

American Swiss reviews & complaints 227

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest American Swiss reviews & complaints

ComplaintsBoard
P
1:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Swiss ring

I bought a ring at American Swiss Sandton. I took it to a jeweller for an evaluation. The certificate number of the ring and the actual ring number from GIA is not the same. Thus meaning in the shop i was given a certificate of another ring. Which means I do not have a certificate for my ring. Nobody seams to know how to help me. I have booked a ticket to Cape Town to go to the American Swiss head office to see if there is a compitent person who can assist. Lets hope!

Read full review of American Swiss
Hide full review
ComplaintsBoard
T
8:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Swiss watch repair

I'm a customer of the group and my wife bought me Tempo watch as a gift last year, I took the watch back for repair in kempton park festival mall from February and waited +2 months for that watch to come back but nothing. When it finally came it was still showing problem before I can get out of the mall to show no work was done, I returned it to Yolanda cashier and re booked it for second time during May but till now no any form of communication or correspondence from companies side. I'm really not impresses about the iincompetency and unprofessional people who tarnish the name of such a brand. I'm thinking to take this matter further because we paid cash for it and hardly used it or enjoyed this product. Other option will close up account with you guys because to me service delivery and integrity is the most important thing.

Hope you will attend the matter ASAP

Kind Regards
Thabo

Read full review of American Swiss
Hide full review
ComplaintsBoard
E
1:51 am EDT

American Swiss engagement ring

I purchased a white Gold ring from your outlet in Accra, Ghana with below address:
AMERICAN SWISS
SHOP 125, 119 WESTHILLS MALL
CAPE COAST HIGHWAY, WEIJA, ACCRA
My interest was that of an 18 carat white gold ring, so I made it known to the shop attendant. I was shown a couple of rings (both 9 carat and 18 carat) but I constantly made known to the attendant that my desire is only for an 18 carat ring. I finally chose the one that I preferred and payments were made. The ring was however expanded a bit before received because it couldn’t fit my wife to be.
Weeks after, a friend who is also preparing to get married wanted my advise on where to get his ring so I told him much about American Swiss (and the promotions available) and took a picture of my ring to him. I had forgotten the price of the ring I bought so went for the receipt to check; that was when I chanced on the fact that a 9 carat ring was sold to me instead of the 18 carat I insisted I wanted by all means.
I engaged the shop attendant and his boss (Bernice) about this anomaly and she made mention that because the ring was altered, it cannot be swapped with an 18 carat. They stated they only way out is to lodge a complaint here.
I look forward to hearing from you soon for a swap ring or have a refund because for the fact that we constantly mentioned to the shop attendant that an 18 carat is what we need from the moment we entered into the shop and never ever discussed possibilities of changing to a 9 carat ring, we deem it fit that a refund or swap is made. Currently, our wedding is some few months away and my to-be wife has no plans of using the ring. (Attach is a copy of the receipt)
DETAILS OF RING BELOW;
DESCRIPTION OF ARTICLE ICE: DIAMOND/WHITE GOLD
DESCRIPTION OF WEIGHT OF DIAMOND: 12DI 12KL SI
OTHER STONES: 50DI 40KL SI
METAL TYPES: 9CT GOLD
SELLING PRICE: GHC 7505.00
DATE OF PURCHASE: 02/05/2017

Read full review of American Swiss
View 0 more photos
Hide full review
ComplaintsBoard
U
8:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Swiss Price difference

On the 30 June 2017 I went to pay an account at american swiss riversdal while the sales lady is busy with the payment I look around and saw a chain withe matching earings for R249 I told Gaynor the saleslady that I bought my girlfriend the ring and so I want to buy that set as well because it is the perfect match so she told me that it is not the price that I saw then I told her but everything in the store have there own price tag and a customer pay's what he saw then she told me that I am a difficult customer but the point is what you see than you pay or am I wrong.Then they called there regional manager then she also said but it is not the price but I saw the price tag for R249 am I not suppose to pay that price that I saw or what.

Read full review of American Swiss
View 0 more photos
Hide full review
ComplaintsBoard
M
3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Swiss appalling customer service and a bad attitude

I got the most appalling service at American Swiss Alberton City Mall on 06.05.2017 and to make matters worse, it was the second time, they were doing this to me. Their service is absolute **** and that is putting it mildly. I was there Saturday morning, wanting to pay and take my lay-bye before I quickly rush to work and they open at nine, I was there earlier than nine and patiently waited for them to open but then the clock hit 9 o'clock and they did not open. Five minutes later, I knocked on the door and the lady... I believe she is a supervisor or manager shouted at me to go and pay at Fochini and left me without a chance to respond. I knocked again and again she shouted and said go to Fochini. I shouted back and said I'm here to get my lay-bye. They finally opened the door and letted me in and totally ignored me completely and they carried on preparing and cleaning the shop like I was not there, I had to ask them to assist me. That is just horrible service and totally unacceptable. The way I was treated is disgusting. That is not customer service, you

Read full review of American Swiss and 1 comment
Hide full review
1 comment
Add a comment
B
B
B@333
, ZA
Jun 05, 2017 3:33 am EDT

I had the same experience at the Alberton City branch. And all they do is say sorry. They do not care about their customers.

ComplaintsBoard
P
2:38 am EDT

American Swiss unethical behaviour

On the 21 April 2017 Ashleigh Potteries took her 21st bracelet that I had given her as a present in January to have a link taken out at the Brooklyn Mall American Swiss. They would let her know when to fetch it and if it was not fetched in time then they would send the bracelet back?! To where ? it is her bracelet.

The item was bought in the Riverside Mall American Swiss. Before I paid for the item I mention to the assistant that the bracelet would probably be too big. The assistant informed me that I could take the bracelet to any American Swiss and they would size the bracelet free of charge. If this was not the case then I would have perhaps taken something else or not at all. My name is Peta Anne Veltman and am a long standing client of American Swiss.

Ashleigh received a message to fetch the bracelet. When she arrived she was charged R 330 to take a link out of a R 1000 item. Why?

The assistant in Brooklyn said they always phone with a quote. This was not done. When Ashleigh asked why it was so much they told her that if she does nt want the bracelet then they will have to send it back? It is not AMERCIAN SWISS S PROPERTY.

Her boyfriend Michael, my son, then went in to try and sort something out.

They are now going to put the bracelet back as it was and give the money back ?! So American Swiss is going to b R 660 out of pocket for this issue.

Something is not right here and the customer service in this shop is absolutely terrible.

I respectfully ask you to honour your practice as I know it and size the bracelet free of charge and return it back to it s rightful owner. With a smile on your face!

Buying a piece of jewellery is supposed to be a joyful experience, not a painful one. Especially for a simple thing like this.

Your urgent response is awaited.

Mrs PA Veltman
[protected]

Read full review of American Swiss
Hide full review
ComplaintsBoard
M
3:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

American Swiss service

Morning

I am a very angry client due to the ridiculous service I got from American Swiss in Polokwane Limpopo mall.
I booked my two watches for strap and inside repair in October 2016.
I was then called to come pick them up but to my arrival only one watch was fixed. I then requested the other watch to be rebooked because they charged me the inside repair which was not done .
I went few times to check if my watch was back because I was not contacted by anyone in the store.
Today I got to the store and I found out that the watch is still not fixed because it was never booked.
I was told that my watch will then be booked now, I must wait for three weeks.
not even the manager can assist because "she is sorry"
they wasted my time by not doing their job.
I want my watch fixed and I don't have 3 weeks to wait .

Read full review of American Swiss
Hide full review
ComplaintsBoard
T
3:01 pm EST

American Swiss wedding rings swapped at american swiss

on Friday January the 20th, I took my wedding ring to American Swiss at Mall @ Carnival to be resized. the lady gave me a receipt, put my ring by the till and went on to assist the next customer, this left me concerned as I would have expected her to first put it away safely. She told me that on Monday the 23rd I would get a call for a quotation. The days went by without me getting the call until I called the store on Thursday the 27th @19h00 and was told that the quotation had not yet come through from the workshop. on the 28th I paid the store a visit to confirm that my ring would be ready for collection on the 30th of January. on Monday the 30th at 16h30 I called the store enquiring if my rings was ready for collection and was told yes. I went to the store and was shocked to be given the wrong ring which had been registered to my name. luckily one of the many envelopes from which my ring was being searched out of had a drawing of my ring so I was able to identify it. I was shocked to be informed that my wedding ring has been given to another customer by mistake 15 minutes prior. The customer who was meant to propose the very following morning was contacted to return the ring and fortunately he drove back to the mall to swap rings. We called the store manager Amanda Erasmus who unfortunately could not even pretend to understand our frustrations. She kept hanging onto our words and challenging us on blaming, threatening and the like instead of addressing the real issue at hand. we told her we would be reporting this matter and she accused us of threatening. we demanded delivery of our rings and she challenged that on the bases that it would not be safe to the her/ courier to deliver. the lady who was assisting in store was 100% professional and kept her composure through out the whole situation unlike her manager who was utterly unhelpful and defensive and blamed the workshop the entire time on the phone. Not only were the rings swapped but they had been resized incorrectly, meaning that now my valuable ring has to be resized for the 2nd time in a time span of 2 weeks. This is compromising the quality of my ring and is a huge disservice to me as I went to American Swiss believing that they had exceptional service. I had asked to leave work earlier to pick up the ring and thus could not return the following day as that would mean going back to ask for time off work to pick up the ring AGAIN. I can only go back to the mall in a week's time but I don't trust them with my ring anymore hence I asked it be delivered. I want to know how this happened, who is responsible and what is being done about this incident? how do I pay for such a pathetic service and how many people have gone through this. a wedding ring regardless of its monetary value carries sentimental values and American Swiss should know better - a complete stranger had my ring and almost went and proposed with it. this is unacceptable and I will not stop until I get answers.

Read full review of American Swiss
Hide full review
ComplaintsBoard
B
6:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

American Swiss chain I was told is gold but was not

For Christmas 2016 I bought my finance a Anne Klein watch set which I was told is Gold. On 29 January she took it back to the store that I bought it from and was told that they would pay her back for the set but they do not have the R2, 499.00 in cash at the moment. They advised her that they would contact her to when she can come and collect the cash and hand back the jewellery. I would like to know when I can get my full refund back the gold had rubbed off, is this the type of bull #### storys you tell your clients, is this standard business practice or will it fall under the harm full business practise act. Who pays for my time and travelling to your store to take the product back. When I bought the set I had to pay there and then not when I had the money now I must wait for yourselves to rip some one else off to pay me. As per hello peter this is not the first complaint of this nature. For a group of your size this is shocking are yourselves going to pay interest on my funds as its not what I was told it is and now I must still wait for my funds to be returned to me how does this work will consulting an attorney be the way to go. [protected]

Read full review of American Swiss
Hide full review
ComplaintsBoard
M
11:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Swiss product and service

To whom this may concern,

I write this message to you with immense frustration and disappointment with the service that I have received from American Swiss. The store I refer to in particular is Musgrave Centre. My fiance purchased a ring from American Swiss Ballito on 27 December 2016. On 09 January 2017 I took it into the Musgrave store to resize. I was advised by Nadia and Portia that I would be contacted by Wednesday 11 January 2017 to confirm if the jeweller would be able to resize the ring. I was not contacted by the store! I then waited until Thursday 12 Jan 2017 after midday until I contacted the store to enquire about the ring. I spoke to Portia whose response to my query was that the jeweller hadnt got back to them. She advised that she would check with him and get back to me. She advised that he would be able to size the ring 2 sizes smaller and I could expect the ring by Wednesday (18 Jan 2017). I called the store on Wednesday midday and was advised that the jeweller did not make any delivery yet but when the ring arrives I will be contacted. I was also advised that if the jeweller didnt arrive late Wednesday he would be in on Thursday (19 January). AGAIN... I did not receive any call from the store by Thursday end of day! After anticipating a call on Friday 20 January 2017 that I never received, I stopped by the store around 5pm and was told that the jeweller hadnt come in and he should be in either Monday or Tuesday. I was extremely frustrated at the fact that the staff showed no interest by the fact that the ring was now delayed by well over 48hrs; furthermore, having received numerous calls of enquiry from me during the week none of them cared to call out of common courtesy to let me know what the status of the ring was. I received a call yesterday 25 January 2017 from Portia advising that the ring was ready to be collected. I went in to the store today to collect my ring at 5pm and was a little relieved that I had finally received it. The ring was handed to me and I paid in the R120 charge for the resize. I left the store and when I got home and inspected the ring only to find that a diamond is missing. Immediately I called the customer care line to report this and ask for advise as I tried calling the store in Musgrave Centre but it was already closed. To the naked eye the missing diamond is hard to notice immediately. No instore inspection was done with me and the ring was merely handed to me and I was asked to sign that I have picked up the ring. I am extremely disappointed, frustrated and angry. Please advise a way forward.

Read full review of American Swiss
Resolved

Store resolved my issue within 72 hrs

Hide full review
ComplaintsBoard
T
3:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

American Swiss repair and cleaning of a ring

My Name is Taminda Leach and in Nov 2016 I took in a ring (that was purchased at American Swiss) to have two diamonds replaced and to have the centre stone of the ring cleaned as it had lost it's colour (colour of stone was light blue when purchased and now is white). I asked the lady that helped me (Nhlanhla at the Clearwater branch) to first provide me with a quote before repairs are done, so that I am aware of the cost. I phoned a number of times in December and they said that I had to wait until January to get the quote. When I phoned the branch in January I was told that they would get a quote the week of the 9th and someone would phone me back. This did not happen, so I phoned the store again on Friday the 13th at 13:42 and spoke with Nhlanhla and she said that she would phone me back to give me a quote. She did not call me back and I tried to call twice today 16 Jan 17 but no one answers the phone.
The job card no: JC0112060008435
the Card no: LC0112060006234
I am starting to get very worried as no one communicates with me or calls me back. This is very unprofessional and I'm starting to think that I need to go to the Ombudsman and report Swiss American as I'm not sure if I'll get my ring back.

Read full review of American Swiss
Hide full review
ComplaintsBoard
M
12:12 am EST

American Swiss irreplaceable wrist band for new tempo watch

We bought a Tempo watch from American Swiss Nelspruit Riverside Mall. Unfortunately but the wrist band broke after a short period of time. Nothing wrong with the Tempo watch itself but this seems to be bad design because the wrist band broke within a short period. Not America Swiss or any other watch dealer could assist us with fixing or replacing the wrist band...
What do you suggest we do?

Read full review of American Swiss
View 0 more photos
Hide full review
ComplaintsBoard
M
6:13 am EDT

American Swiss poor service

I handed my Skagen watch in for strap repairs on the 15th may 2016 @ American Swiss Cresta Branch, they said it would take 6-8 weeks to repair the watch strap. I went back on the due date given on the receipt (26th June 2016). The watch was not ready and they forgot to phone for a quotation, therefore nothing had been done on the watch, they then phoned me on the 27th June 2016 with a quote of R535 which I accepted and gave them the go ahead. They then said the watch would be ready in 4 weeks (25th July 2016). I phoned before going through to the store, they then mentioned it was still not back and it said on the system that I hadn't accepted the quote, so again I accepted. They said it would be ready that Friday (29 July 2016) and I could come collect it, actually they promised that it would be there. Again I phoned ahead before going through, AGAIN it was not back and now they couldn't tell me when it will be ready. I thought I would give it another week to wait and see. So Friday (5 August 2016) I phone again it is not there, another week goes by Friday (12 August 2016) still not there, I phoned yesterday (15 August 2016) they said it was still not there and they would try get through to the repair workshop to give me a date for when it will back, I heard nothing. I then call today (16 August 2016) the shop apparently can’t get through to the repair shop and they don't actually know what to do, they also frustrated apparently and then I am told the quote is now R635. I am highly frustrated and disgusted in this poor service. I don't understand how this hasn't been dealt with from a managerial side and how you can promise certain dates and then not deliver on your part. I also don't see how this can take over 3 months. Frankly I don't even care if it doesn't get repaired, I just want my watch back from this useless workshop so I can take it to someone else who will keep to their quotes, delivery times and promises.

Read full review of American Swiss
Hide full review
ComplaintsBoard
U
4:50 am EDT

American Swiss the customer is not a priority at [protected]@reds

After I gave my wedding ring in for repair (to tighten the stones that got loose over time), they assured me that I would receive a quotation within 3 working days. Two weeks later I tried to phone but the phone kept on ringing. I decided to go in to the shop where I was told that they 'forgot' to phone me with the quote. They gave me the quotation amount and I told them to please go ahead and repair. They told me that I would have it back, again, within 3 working days. I went back today after another week and a half to collect my ring only to be told that they forgot to give the instruction to repair so I must please wait longer. Don't they have any respect for you as a customer? Are we ever a priority? After a month without my wedding ring for something that would have taken a week, I would most certainly not do business with them again.

Read full review of American Swiss
Hide full review
ComplaintsBoard
E
4:58 am EST

American Swiss samsung galaxy star 2 cellphone

Good day On 18 october i bought a phone from american swiss in Boulders mall in midrand. i returned it back on the 24th because it was not downloading or updating apps. according to their policy, goods returned within 7 days will be exchanged but they refused to exchange it and opt to repair it. The phone came back from repairs on 09th december 2015 & i collected it on 11th december. on the 13th december i returned the phone back to them because it only downloaded 2 apps & the same problem continue. i told them i dont need this phone because it gave me problem the 1st day i bought it and it will continue to give me problems. they still dont want to exchange. they say they are taking it for repairs again and obvious i will be able to get his phone next year. this is unfair considering that the phone is still new & i havent used it. it gonna take more than 3 months for me to get the phone that i have bought in october. What advice can you give me or what steps can i take in this regard? your assistant will be highly appreciated

Read full review of American Swiss
Hide full review
ComplaintsBoard
R
2:23 am EST

American Swiss very bad service

I am very upset about the bad service I get from American Swiss in Lephalale mall. I bought a new ring that needed to be resized. It was fine when it got back but 3 months later the ring broke where they resized it. I took it back to the shop to be fixed on the 22 of November, when they told me I should pay for it to be fixed because I received it in one piece. They told me it's because they had to make it 4 sizes bigger that it broke, so I explained to the manager that I had bought a ring from Sterns 4 years ago and it is still in one piece . They send the ring back telling me I can come and collect it in 2 weeks' time. Two weeks went by and still no ring. And every time when I call them they tell me they will call me back but they never do. I will never buy anything from American Swiss at Lephalale mall again.

Read full review of American Swiss
Hide full review
ComplaintsBoard
R
1:55 pm EDT

American Swiss price

I went into American Swiss Greenacres today, looking for a chain but a ring caught my attention. I looked at the ring and was priced R1500 I called a lady and told her that I would like to buy the ring as i took a picture and sent it to my fiancé. She took the ring out and immediately stated that the price of the ring is R15000 and the price on the board is incorrect. I insisted that I want the ring. Amina the manager of the store stated that she will never give the ring to me at that price, this is after I've fitted the ring, I called their regional manager who i found to be the regional I also had an incident with at sterns Greenacres explained the situation, his phone went off while I was on the line explaining myself, which I found very disturbing. During our teleconversation he overed me 5% off the R15000 for this ring. This I find totally unacceptable. I have the picture if you do request it.

Read full review of American Swiss
Hide full review
ComplaintsBoard
S
4:47 am EDT

American Swiss no service

On the 2 May 2015 I took a watch in for repairs at Canal Walk American Swiss. Beginning of June I have heard nothing from them and headed to the store. In the store there was no updates with regard to my quote. Each time I went into the store I was promised a call back with info. But no one ever called me. Mid June I called & asked that I please have my watch returned to the store & I no longer wanted the repair quote.
I was told that by the following week my watch will be ready to pick up. I had no time to head back to Canal Walk & finally went there 1 August 2015. NO watch, no record of me requesting the watch to be returned. Sales man said I will get a call Monday, today is Friday so I called them... Oh no they forgot to call me back! Anyway they say they cannot get hold of their repair company. Seriously it over 3 months! I especially took my watch to a big company to avoid this mess, but its been a bigger mess than I imagined a little jeweler store to give me! RIDICULOUS

Read full review of American Swiss
Hide full review
ComplaintsBoard
T
4:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Swiss quotation

I took my chain and hand-chain into my local American Swiss store for repairs and was told that i would be contacted with a quotation within the week, of which i was and i was told that the repairs on my chain would cost me R220 and the hand-chain will cost me R140, of which I agreed to pay, a week later I am phoned again and told that my stuff is ready so when i go in store, I'm happy with the chain however the hand-chain did not have the link that the hand-chain required and was noted by the consultant on the slip that I was given when I handed in the repair, so I asked them to send it back to get fixed correctly the consultant advised that there would be a price increase of which I didnt agree with as i was quoted on the repair as it stood however i didn't not argue and acknowledge and advised her that she would need to call me first with a quotation before commencing the repairs as I have a budget, I am then called a few days later and told the price has changed to R328, of which I annoyed but still agreed. A week later I get no call about the progress etc so I went in store and was told that the hand-chain was still at the jeweler, 2 days later I receive a call and I am told that the hand chain is ready to be fetch and the cost is R467! Shocked I asked the consultant why and how she states that I was told this amount by another consultant of which I disagree obviously as I am not an idiot, i have written the quotes each and every time that I was given one, I told the consultant that I will not pay for the repairs as I didn't budget for it, she has the nerve to tell me to charge it to my American Swiss account? of which i don't have! to date it is 6 days later no one from the store has contacted me to sort out the issue. What do i do here with this unprofessional approach and under handed conduct?

Read full review of American Swiss
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
4:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Swiss quality return

A friend of mine bought me a watch description-Tempo LDS Classico watch to the value of R399 on Christmas eve, within a week it started to change color both the silver and gold started to be rusty bronze or what color is this I don't know. I then went to the store the following week on the 02 of Jan 2014 and showed it to the shop assistant. where the watch was bought, the assistant told me that it is plated gold, that the gold part is going to change to be silver, and the silver part will not change but to my suprise the silver part also changed into the rusty bronze color, the lady said I can't exchange or even get a refund, she also told me that the price of the product also tells one about the quality, that is true I know but I did not expect to see it worning out it's originalness color so quick, Am not happy at all I would like to get my. full refund.

Read full review of American Swiss and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
David Mashao
, ZA
Jul 15, 2014 6:55 am EDT

my name is David Mashao my account was handed over & is now settled but im experiencing problems obtaining a settlement letter please help with the above mentioned matter id. 6904

American Swiss In-depth Review

Product Range:

At American Swiss, you'll find a diverse and extensive collection of jewelry options. From stunning rings to elegant necklaces, stylish bracelets to eye-catching earrings, they have something to suit every taste and style.

When it comes to watches, American Swiss offers a wide selection for both men and women. Whether you prefer a classic timepiece or a trendy design, you're sure to find the perfect watch to complement your style.

If you're in the market for engagement or wedding rings, American Swiss has an exquisite range to choose from. Each ring is beautifully designed to symbolize love and commitment, ensuring that you'll find the perfect symbol of your eternal bond.

Quality and Craftsmanship:

American Swiss takes pride in the quality of their jewelry pieces. They carefully select the finest materials, including gold, silver, diamonds, gemstones, and other precious metals, to ensure that each piece is of the highest quality.

Their attention to detail is evident in the craftsmanship and precision of their designs. Each piece is meticulously crafted to ensure durability and longevity, so you can enjoy your jewelry for years to come.

As a trusted brand in the industry, American Swiss has built a reputation for delivering high-quality products. When you purchase from them, you can trust that you're getting a piece of jewelry that will stand the test of time.

Pricing and Value for Money:

American Swiss offers competitive pricing on their products. Before making a purchase, it's worth comparing their prices with similar offerings in the market to ensure you're getting the best value for your money.

Keep an eye out for any special offers or discounts that American Swiss may have. They often run promotions and sales that can provide customers with added value for their purchase.

It's also important to consider their warranty and return policy. American Swiss aims to ensure customer satisfaction and offers a comprehensive warranty and return policy to protect against any potential issues.

Customer Service:

When visiting American Swiss's physical stores, you can expect excellent customer service. Their staff is knowledgeable about their products and is always willing to assist you. They are friendly and go the extra mile to ensure you have a pleasant shopping experience.

If you have any inquiries, complaints, or product-related issues, American Swiss's online support team is responsive and helpful. They are dedicated to providing exceptional customer service and will assist you promptly.

American Swiss also offers personalized services to enhance your overall experience. Whether you need engraving, resizing, or custom design options, they are committed to meeting your unique needs.

Online Shopping Experience:

The American Swiss website is designed with user-friendliness in mind. It's easy to navigate, allowing you to find the products you're looking for quickly. The search functionality is efficient, and the overall design aesthetics are pleasing to the eye.

Product descriptions and images on the website are accurate and comprehensive. They provide you with all the information you need to make an informed purchasing decision, ensuring that you're satisfied with your purchase.

When it comes to payment options, American Swiss offers secure methods such as credit card processing and trusted third-party payment gateways. You can shop with confidence, knowing that your financial information is protected.

Delivery and Shipping:

American Swiss strives to deliver your purchases in a timely manner. Their average delivery timeframes meet customers' expectations, ensuring that you receive your jewelry promptly.

The packaging used by American Swiss is of high quality. They take care to protect and present the jewelry during transit, ensuring that it arrives in pristine condition.

Whether you need domestic or international delivery, American Swiss offers various shipping options. They provide information on associated costs and any restrictions, allowing you to choose the option that suits your needs.

Customer Reviews and Feedback:

Reading customer testimonials and reviews can provide valuable insights into the overall satisfaction levels of previous buyers. American Swiss takes pride in their positive customer feedback, which speaks to the quality of their products and services.

They also have a strong social media presence, engaging with customers and responding to feedback. This demonstrates their commitment to maintaining a positive brand reputation and ensuring customer satisfaction.

If any issues arise, American Swiss handles customer complaints promptly and satisfactorily. They prioritize resolving any concerns to ensure that their customers are happy with their purchases.

Sustainability and Ethical Practices:

American Swiss is committed to responsible sourcing. They ensure that the materials used in their jewelry are ethically and responsibly sourced, adhering to industry standards and regulations.

The company also takes environmental initiatives seriously. They implement practices to minimize their ecological footprint, contributing to a more sustainable future.

American Swiss demonstrates corporate social responsibility through their involvement in community projects, charitable contributions, and partnerships. They are dedicated to making a positive impact beyond their business operations.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact American Swiss customer service

Website

www.americanswiss.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with American Swiss?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Swiss Customer Service. Initial American Swiss complaints should be directed to their team directly. You can find contact details for American Swiss above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about American Swiss. Discuss the issues you have had with American Swiss and work with their customer service team to find a resolution.