I am deeply disgusted with the service that am getting from American Swiss.
On the 25th June 2010 I bought a ring from American Swiss. It was and engagement ring to my fiancé. After purposing I decided to take the ring to American Swiss to get it resized on the 28 June 2010, it had resized from its Standard size of “M” to “I” after waiting a WEEK, I finally got the ring back on the 2nd July 2010 to find that the ring had only dropped one size. When I clearly watched the shop keeper marked the package to an “I” this is a SIX SIZE drop. How can you make such a big mistake like that? After complaining and being promised the world by the Aerial Manager, I dropped the ring off at American Swiss on the 5th July 2010. Last night after being promised that I would get the ring correctly, I went to go and pick up the ring on the 7th July 2010 the size is now correct, but now there is a Flaw in the ring. We are now entering the second week waiting for this.
I just can’t comprehend that after being promised that a service will be carried out and still I have nothing to show for it. Its now like they just want to get it over and done with.
Does South Africans have any ground to stand on when purchasing a product and requesting a service and gets disappointed. I feel cheated and disappointed, its like going to a restaurant and ordering a nice big meal and you get a kiddies meal, then after returning the meal you get a snot rocket of note in your new meal that you don’t see but definitely taste. Should my engagement not be one of the happiest times in my life, or is this the message that American Swiss carries out, that “that don’t buy a ring from us because we will mess up your big day”. Is that the message that American Swiss is trying to get out?