Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

American Standard / americast products!

Pomona, CA, United States Review updated:
5
Contact information:
Phone: 909-964-8926 cell
I purchased the 38" Sillouette 5 years ago. I liked that it was the large sink design. I undermounted it under a beautiful Silestone countertop. I immediately bought the web protector and sink rack for the large side. At the time the sink rack for the small side was unavailable. The sink within the first year was chipped when a pan dropped on it from about 5 inches on the small side. I'm incredibly disappointed with this product. 5 years later the finish is dull and scratched. The American Standard sink rack has created rust stains on the bottom of the sink. We use non abrasive cleansers and non scotch pad sponges to clean it trying to get a few more years out of it before we rip it out and ship it to American Standard's R&D.

I have friends with cast iron sinks that are new and 75 years old that look great. I think that the Americast product should be taken off the market. American Standard is taking a huge reputation hit with their Americast products. American Standard - don't you get it? I've called customer service as well and have gotten the same infuriating treatment.

I spend my spare time now trying to think how I could get a cast iron Kohler into the same opening without destroying my granite counter. Argh!
0

Comments

Sort by: UpDate | Rating
St
  21st of Jul, 2010
Agree Disagree 0 Votes
I agree I picked out what at the time I thought was one of the nicest sinks the store had. It was an American Standard Americast sink with what was supposed to have a super warranty. I took the sink back to the store today and they called the American standard people and they want me to take pictures and email them ...along with the receipt...Can you believe that???Who would keep a receipt for a sink??? What a rip off!!!

Post your comment

Submit
American Standard Logo American Standard
Customer Service
Overall Satisfaction Rating

34 Reviews
1 Centennial Avenue
Piscataway
NJ
United States - 08855-6820
+1 905 949 4800
View Full Information
     

Reply to

close
Send