I bought a mattress from American Signature. It came with a five or ten year warranty. Within two years the spring coil broke. I called American Signature and they sent a tech out after three weeks who assured us it would be replaced. Three months later, I still had not gotten a replacement mattress. When I called the store to see why I hadn't received a new mattress, they said, "Sorry we forgot about you. Just come to the store and pick a mattress that is all you have to do." Yesterday, I went to pick out a mattress that would not have the same coil issues. The salesman kept trying to upsell me and I still do not have a mattress. The store wanted me to pay $163.00 for the mattress I chose. I informed them that I did not need the boxspring -- just a mattress replacement. Finally, another employee said, "Well if you choose this mattress we will only charge you $50.00." Why am I having to pay for something that was warrantied by your company? Low an behold, I do not have a mattress. I have wasted months, time and energy trying to get a replacement mattress, and gas going to your store. Please send me a mattress that will accommodate my family. I have never had a problem with the furniture I have purchased at your store. All I want is a mattress that does not have busted coils and is comfortable to sleep on. Is that too much to ask?
|