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American Residential Services / ARS Rescue Rooter
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American Residential Services / ARS Rescue Rooter
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4.4 110 Reviews

American Residential Services / ARS Rescue Rooter Complaints Summary

8 Resolved
16 Unresolved
Our verdict: Engaging with American Residential Services / ARS Rescue Rooter, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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American Residential Services / ARS Rescue Rooter reviews & complaints 25

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11:07 pm EST
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American Residential Services / ARS Rescue Rooter plumbing repairs

American home shield sent ars to my home to repair leaky toilets in june and july 2010. I have discovered ars never properly repaired the leaks and I have no warranty. I purchased my 2 story home in 09/2009. It came with a 1 yr warranty.in june/2010 I noticed a stain in the ceiling of my laundry room and in the garage. I contacted ahs. Ars visited my home twice in june and twice in july for these repairs. To my surprise 6 months later I noticed the same stains in the ceiling again. When I called ahs and ars they both gave me the 60/90 day run-around warranty spill. I explained that there was "no way” I could have reported this in 2 or 3 months. The ceiling had been repaired and it took at least that long for the water stains to reappear. Now because ars failed to properly repair these leaks, i’m being held accountable for not reporting the faulty work timely. I am a 1st time home owner and I think ars should be held accountable for the repairs they were sent to my home to perform. Ars cannot provide any records or invoices proving they inspected or repaired the toilets for leakage. I have talked to ahs and they have confirmed that when I originally phoned in june and july I did report leakage from both toilets. The ars tech did come out and did take up the toilet in the mbr replacing the ring around it. The tech told me the toilet was not sitting evenly and that this was causing the toilet to leak. He did inspect the toilet in the other br. He told me there were no major problems with the toilet. He did cut holes in the ceiling of the laundry room and in the garage ceiling... I'm just not sure what he did or didn’t do to the pipes or plumbing. He did not notate any of this on the invoice. A few days later ahs sent another contractor to repair the holes in the ceiling. Ars is not being honest and should be held accountable for correcting this problem. I'm the consumer this is not my fault.

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7:30 pm EST
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American Residential Services / ARS Rescue Rooter furnace cleaning

I had ARS come out to clean the furnace and check the faucets and drains. They were running a special and the appointment had been rescheduled twice.
When the first technician came to do the cleaning he looked at my 39 year old furnace said the furnace was older than he is. He called a coworker, and told him that he didn't know what to do because the furnace was so old. He said that he was scared to hook up any of his monitors because it might "blow up." The person he called told him to just take the readings and close it up. He said do not do anything else to it. Turns out the heat exchanger has a crack in it. The first tech did as instructed, wrote up the job and left. He suggested we call American Home Shield (AHS) so we could have it replaced.
Called AHS and told them that we had the furnace serviced and the company told us that the heat exchanger had a crack in it.
They sent a second guy from the same company to look at it. The second guy said that the crack came from neglect, not age. So, AHS said they would not replace the furnace based on what the second tech said. I called ARS to speak with the second tech and was told he was with a customer, but would call me back when he was done. Have not heard from them yet.

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Al O'Rear McKneely
, US
Jul 06, 2022 4:00 pm EDT

My $11,000 system was installed jan 2013 by ARS. Supposedly a top of the line unit. It will lasy well over 20 years the sales promised. Nothing but problems. Unit was improperly installed. Wrong circuitboard installed, pan not positioned. Flooded out pan and ceiling damaged was the result. Many missed appointments. 4 techs take 4 trips, each attempting to charge a diagnoses fee. $800 to replace a warranted blower motor under warranty. DO NOT DO BUSINESS WITH THEM. THEY ARE CROOKS! 9 YEARS LATER TOLD I NEED A NEW SYSTEM. REALLY?

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wanmore
cresaptown, US
Dec 03, 2010 1:47 am EST

Please ask what type of maintenance would cause a heat exchanger not to crack. AHS is notorious for attempting to get out of repairs. That is the whole purpose of the lawsuit they just ended. Are they at it again already? Did you do recommended repairs and cleanings when notified by your maintenance company that they were due? The federal government recommends replacement of a furnace after 10 years (check www.energystar.gov)

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9:24 am EDT

American Residential Services / ARS Rescue Rooter overcharges

ARS-American Residential Services - charges an exorbitant 'parts' charge rather than time and materials. They replaced a capacitor and relay and charged my 87 yo mother $681 and then tried to sell her a new unit to boot.

Stay away from these guys!

Use a company that charges time and materials.

With ARS, you'll get a novice repair man with incentives to put in parts you don't need. The more parts, the higher the cost (like $300 for a $20 capacitor!). Then they'll try to sell you a new system that you don't need. Horrible company; they are all over the place too!

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straightcashhomey
Chino Hills, US
Oct 07, 2010 1:46 am EDT

Especially the one Corona. They came over for a scheduled cleaning of my system and they ended up tearing my furnace apart. They then told me I needed to replace my system because it was supposedly leaking carbon monoxide. I told the man it was two years old and it still had warranties. He said no it didn't and refused to put my furnace back together. I told him this was ridiculous and he said sorry but he was just following orders from his boss. This company is a scam.

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7:11 pm EST
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American Residential Services / ARS Rescue Rooter heat pump

I had a service contract w/ARS Rescue Rooter. On 12/8/09 they had their second annual check on my Heat Pump. The service tech Chris told me I would need to replace the run capacitor ($215) and the contactor ($265) ... Cost to me $480 but they threw in a 20% discount since I had a service contract. He didn't feel those 2 items needed to be replaced immediately, but strongly suggested I do it soon. I called a competitor and the only part that needed replacement was the run capacitor. The competitor charged me $107.95 for the service call and the cost to replace the run capacitor... the work took 10 minutes. Don't be fooled by ARS Rescue Rooter Tucson. They have a $49 trip charge and this part was $7.95 ... My cost should have been $56.95. If you call them and ask them to give you a quote they will NOT, and they CLAIM their service techs do more than their competition and that is just BS. The competitor I used did quote me over the phone before they came out. ARS could have replaced the two parts when they were present but they looked for an excuse to make a separate trip which would bulk up their charges to me. I highly recommend you do NOT enter into any service contract with ARS as it is worthless. Over an above that the competition said I really only needed a service call 1x/year not the twice ARS claims I need. I don't have gobs of money to waste and this is a company who clearly intended to rip me off.

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Wilmek
, US
Jun 21, 2016 5:08 am EDT

American Residential Service’s technician did not show up on time for the appointed 4 hour time window for the fall heater check-up. We had to reschedule for a second visit. This is the second time this has happened within the past two years. However, upon showing up for the second appointment, the service technician, Steve Garnet, was very professional and did take care of the check-up with the utmost professional standard. ARS should be grateful to have such an employee! ! !

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drrjv
Dover, US
Dec 04, 2011 1:10 am EST
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Sounds like nothing has changed with these guys. Avoid like the plague!

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The Domfather
denver, US
Dec 03, 2011 11:44 pm EST

I had a similar experience in Denver. I had a backed up laudry room drain and extraction well, and was worried about water damage. Since I just moved into my house, I was unsure of what was causing this backup and assumed it was the extraction pump, but could not remove the well cover. ARS came out and immediately gave me a base charge of $196 as an hourly fee. The plumber removed my extraction pump well cover in all of 5 minutes and deduced that the pump was fine, but the check valve above it was malfuntioning. After a quick discussion with his manager he gave me a price of $496 to replace this plastic check valve. I expressed concern over the price for a simple valce and he ensured me that it was a good deal and that they had already knocked $100 off the price and would extend the warranty to 2 years. Still unsure of this price, I grabbed the check valve manufacturer and model number and did a quick online search. The price I found had me steaming... $34! On every website of looked at $34, $34, and then $27 on Amazon! I called ARS and expressed my concerns with the manager that had given the plumber the quote. He stated that he wished he could get parts for that cheap, but unfortunately was unable to. He would not tell me what his costs were for this plastic valve and refused to breakdown the $496 quote, simply stating that they were a flat-rate company. (Every flat-rate company I have dealt with in the past has all prices for services, and sometimes parts, in writing for the customer.) I asked if this was company policy or just personal preference to which he replied that he would not give me the pricing. After I refused to pay this BOGUS PRICING, the plumber replaced my well cover and left... after my $196 consult fee of course. I went back to the extraction well, turned the check valve to off and then on again, and plugged in the pump... TADAH! It worked great! Turns out I had briefly clogged up the valve after washing my down comforter and all that was needed was a little wiggle. This shows me that the plumber didn't even look into the valve or inspect it, but rather was going to charge me $500 for a replacement based solely on a notion!
Overall, poor customer service, poorly educated plumbers, and managers who obviously try to take advantage of unknowing customers for a quick payday. I will never recommend this company to anyone. Ever. BOGUS!

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drrjv
Dover, US
Jun 30, 2011 1:00 am EDT
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When we complained to ARS, we got no where, so I don't expect much in regards to their comment above. A good company would not have all these UNRESOLVED complaints to begin with.

ARS-RescueRooter
ARS-RescueRooter
Memphis, US
Jun 30, 2011 12:14 am EDT

On behalf of the company, both apologies and appreciation are extended to all who posted in this thread. Our corporate customer care specialists are now actively combing the boards to ensure we can address these issues as soon as they arise. Our corporate team can be readily contacted at CustomerCareMail@ars.com.

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rogan1227
Tucson, US
Feb 08, 2011 10:27 pm EST
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Words of wisdom for sure. It just occurred to me that I have a service contract with them and under that contract the terms are time and material, not per part basis - this could be why I've had no problems. And you are correct in your observation that all the complaints are very similar on this thread. I wonder if they read these boards or not? I have a contact locally, I'll email him and ask him and ask him to read this thread - he is an upper level manager and probably should know about this - not that he can resolve your issue but, maybe he can drop a word back to their corporate offices to check into this. Hopefully things work out for you.

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drrjv
Dover, US
Feb 08, 2011 10:19 pm EST
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PS: If you look at the complaints on this thread, one finds them to all be the same - ARS grossly overcharges customers on a 'per part' basis. I would suggest asking how charges are calculated for any repair service you employ. Stay away if they are evasive or charge on a per part basis. They should charge you time and materials and you should know what the charge per time (including travel) will cost you. Likewise, the markup on parts should be no more than double (eg: $20 capacitor should not cost more than $40!)

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drrjv
Dover, US
Feb 08, 2011 10:14 pm EST
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I don't usually take the time to write complaints about companies, but had to in this case as I really felt ARS took advantage of my now 88 year old widowed mother, as described above. Their method of charges (exorbitant billing per part) and hard sell tactics are criminal in my opinion. I contacted the BBB and got nowhere with them (they are useless in my opinion and 'A+' means nothing). We also contacted the local ARS people in Maryland, again without any satisfaction.

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rogan1227
Tucson, US
Feb 08, 2011 9:34 pm EST
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It's possible that Tucson could be under better management, I don't know. I don't think they treat landlords differently, but again I'm not on the inside so I can't say that for sure. When I look back at my experiences with ARS, it is shocking to read some of the complaints, because for me - they've been very good. But being a business person myself what I do know is that the sad part about complaint boards like this one is that people will come here and read the complaints and judge based on the failure, when the reality is that companies like ARS serve thousands of customers and very few have bad experiences or lodge complaints. The other thing I do know is that ARS Tucson is an A+ rating with the BBB, you can check that yourself. I checked it before I did business with them, and I check it again every year before I sign any renewal for service contracts. Hopefully the corporate ARS offices will read these complaints and take an action to satisfy the upset customers. I know if it were my business - I'd be all over the complaint boards... I think ARS is HQ'd in Memphis - you should try to get in contact with some senior level management and see if they can offer some form of retribution...

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drrjv
Dover, US
Feb 08, 2011 9:07 pm EST
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Maybe ARS in Tucson is different from ARS elsewhere or maybe they treat 'landlords' differently. In Maryland, my unsuspecting 87 (now 88) year old mother had a very poor experience with ARS, with the following issues: 1.) They charge on a 'per part' basis rather than time and materials. If they install more than one part, you're going to pay thru the nose (eg: my Mom charged ~$300 for $20 capacitor and the same for a $20 relay, for total charge of $681 for single service call. 2.) We found the technician they sent to be poorly trained. He put in un-needed parts and also left the evaporator overflow drain hose disconnected. 3.) ARS will try to 'upsell' you to a new AC unit, even if you don't need one. ARS told my mother they would apply her $681 payment to the 'new unit' if she made a decision today (and the new unit they quoted was overpriced compared to other quotes we got!). We ended up getting another company to come in and re-fix everything and her 'old' unit has been running just fine.

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12:35 pm EST

American Residential Services / ARS Rescue Rooter non stop calls - very rude

My name is not Gerald Bernard. This company has been calling me for 5 years now and refuses to quit. Who ever Gerald Bernard is and what he did is still a mystery to me, but I can say he used to have my phone number and has completely disappeared from the face of the earth. I personally believe he is alien and flew away in his intergalactic space pod after running up massive debts and giving them my phone number. I have asked many times for ARS to stop calling me and I told them I do not know anything about Gerald Bernard. Attempts to find a phone number have proven difficult but they finally gave it to me after I told them I would give Gerald the message. I am on the Do Not Call Registery but nothing works... STOP CALLING ME ARS - and if you see GERALD BERNARD, tell him he owes some serious cash to someone. WTF GERALD - GIT IT TOGETHER FLUNKIE!

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ktlong
HICKORY, US
Apr 10, 2009 10:39 pm EDT

ARS is contacting my employer, neighbors, and relatives trying to leave messages for me to contact them. They are even sharing that they are needing to contact me due to a debt.

American Residential Services / ARS Rescue Rooter Customer Reviews Overview

American Residential Services, commonly known as ARS Rescue Rooter, provides a range of home services including heating, air conditioning, plumbing, and indoor air quality solutions. They offer installation, maintenance, and repair services, catering to homeowners in need of assistance with their HVAC and plumbing systems. ARS operates in multiple locations across the United States, offering local expertise and a variety of solutions to meet residential comfort and maintenance needs. Their services are designed to ensure the functionality and efficiency of essential home systems.

American Residential Services / ARS Rescue Rooter In-depth Review

In summary, American Residential Services / ARS Rescue Rooter appears to be a comprehensive provider for heating, cooling, and plumbing needs. While some aspects like pricing and customer experiences may vary, their wide range of services and commitment to quality workmanship make them a notable option in the home services industry.

Company Overview

History and Background of ARS Rescue Rooter is rich, with many years in business providing home services. Service Areas and Locations are extensive, covering numerous states and cities across the United States, offering accessibility to many customers.

Services Offered

  1. Heating and Cooling Services include installation and repair of HVAC systems.
  2. Plumbing Services cover everything from leak repairs to sewer line services.
  3. Indoor Air Quality Solutions aim to improve the air you breathe inside your home.
  4. Smart Home Installations are also available for those looking to upgrade their home technology.

Pricing and Value

Cost Transparency can be an area for improvement as some customers report unexpected costs. Financing Options are available, which can help make services more affordable. Discounts and Special Offers are often provided, especially for new customers or for certain services.

Customer Service Experience

Responsiveness and Availability of ARS Rescue Rooter are generally good, with many customers noting quick service times. Professionalism of Technicians is often praised, although experiences can vary. Service Guarantees and Warranties are provided, giving customers peace of mind.

Quality of Work

Workmanship Standards are typically high, with ARS Rescue Rooter priding itself on quality service. Reliability of Repairs and Installations is generally good, but there are occasional reports of issues. Use of High-Quality Materials is a focus for the company, ensuring durability of their work.

Licensing, Certification, and Insurance

ARS Rescue Rooter maintains Compliance with Industry Standards, and their technicians receive proper Employee Training and Certification. They also have adequate Liability Coverage to protect both their workers and customers.

Customer Reviews and Testimonials

Overall Satisfaction Ratings are mixed, with many positive reviews and some negative experiences. Positive and Negative Feedback can be found online, and the company seems to make an effort in the Resolution of Customer Complaints.

Environmental and Community Impact

ARS Rescue Rooter engages in Eco-Friendly Practices by offering energy-efficient options. Their Community Involvement and Charitable Work show a commitment to giving back to the communities they serve.

Website and Online Presence

Their website is user-friendly, with Ease of Use and Navigation. Online Booking and Service Requests are available, making it convenient for customers to get in touch. The site also offers a wealth of Availability of Information and Resources to help customers make informed decisions.

Emergency Services and Support

ARS Rescue Rooter offers 24/7 Availability for emergencies, with a good Response Time for Urgent Issues. After-Hours Support is also available, ensuring that customers are not left stranded in case of unexpected problems.

Comparison with Competitors

ARS Rescue Rooter holds a strong Market Position and Reputation in the home services industry. Their Unique Selling Propositions include a wide range of services and a focus on customer satisfaction.

Final Thoughts and Recommendations

Overall Impression of ARS Rescue Rooter is positive, with the company offering reliable and comprehensive services. They are Suitable for Different Types of Customers, from homeowners to landlords. When Tips for Engaging with the Business, it's recommended to discuss all costs upfront and take advantage of any available discounts or warranties.

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