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American Red Cross / negligence with inexperienced phlebotomist

Walled Lake, MI, United States
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My 17 year old daughter signed up to donate blood for the first time through walled lake central high school with the American Red Cross. Apparently 17 can donate without parent consent, so we were not aware this was even happening. While donating they could not get a vein in one arm so switched to the other. Halfway through the blood flow stopped, at which point someone with the Red Cross came over and began jabbing the needle around to try and get the blood flow moving again. They were unsuccessful, so called someone else over, who did the same thing until the blood started flowing again. At this point my daughter became nauseous, light headed, and blacked out. She came to with a cold cloth on her head, but they had not removed the needle. She asked for something to throw up in, and still, they did not remove the needle. She had to ask to have it removed before they took it out. After she was given juice and crackers and sent on her way. At no point did anyone bother to contact her parents, or even the school office to let anyone know what had happened. She went back to class and began to feel faint during a test, the teacher noticed and gave her water and an orange that she had. At this point my daughter called me, telling me all that had happened and that she had a large lump on her bicep that had formed that was extremely painful and causing numbness down her arm and hand. I picked her up and took her to her pediatrician, who advised me to take her to ER, as she had never seen something like this from donating blood. ER did ultrasounds and determined she had a "massive hematoma caused by someone who had no idea what they were doing." That is a direct quote from a dr that saw her. It took a full month to heal, she missed countless days of work, and her principal excused her from the last month of Physical Education, including her final, due to the nature of the injury. I now have over a thousand dollars in medical bills due to the gross negligence of this company.

American Red Cross
American Red Cross
American Red Cross
American Red Cross

An
Jun 23, 2017

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