The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

American Reading Club / Rip off!

1 5175 performance drCumming, GA, United States Review updated:
Contact information:
Phone: 7708896933

I used to be an employee at american reading club and i was reading all of these complaints and wanted to give advice to anyone who is or thinking of becoming a customer of american reading club. It is a scam a rip off they will do nothing but take your money and you will never receive what you ask for. I am going to let the public in on a few secrets of arc. First and for most NEVER NEVER give anyone your credit card # YOU ARE MAKING A VERY BIG MISTAKE!!! A trick of american reading club were they get most people. Is when you first place your order and you give them your credit card # and your card declines for some reason or another and they tell you ok well we will place this order as soon as your credit card gives us the approval. and you think ok well o well i didn't want it anyway and just forget about it! HA you are dead wrong they will run that card and run it some more until they get an approval and when they do they will charge you for it without even calling back to make sure you still want it or if you want the money taken out of your account at that time then LISTEN THIS IS THE BEST PART!~! They will wait 1 week to send you your welcome packet that has all the info on what you just bought and the cancellation information but what you don't know is by the time you receive the packet it is already to late to cancel. Another famous trick is that when you are on the phone with the sales person who is selling you these great magazines what you don't know is that you will NEVER receive those magazines you will receive the cheapest magazines they have nothing that you ordered or even want.! Now don't get me wrong the owner of american reading club is a good man and has children a wife and a helicopter that is probably paid for with your money! PUBLIC BE AWARE of what you are doing DO NOT give your credit card to anyone over the phone especially one you have never hard of or don't know where is located. I am sorry to all the customers i have sold magazines to in the past and put in such a bad situation I worked for the company for 1 year and sold many many magazine packages to many many people so again to those people I am so sorry!

Sort by: UpDate | Rating

Comments

  • Ra
      13th of May, 2008
    0 Votes

    I used to work for this company and I can offer you an explanation as to why you are charged on your credit card when you weren't even solicited.

    First off, they buy lists of people's names, address, telephone number, and also they obtain their credit card information! This is completely illegal if they keep the credit card information on site instead of having it secured at a third party location. They may tell people that they have access to only the last 4 digits of the card number for "verification purposes" when in reality they are staring at the WHOLE CARD NUMBER! WHOA! Big trouble! And what if the peron looking at the card is a thief and wants to order something offline? Whoa! More trouble! The whole company is totally crooked and they seriously need to be in major investigation by the FBI. If there is any attorney generals or people who want to get together to file a class action lawsuit contact me at ratsnaggle@yahoo.com and I will testify in court!

  • Va
      28th of Oct, 2008
    0 Votes
    American Reading Club - Bad service
    American Reading Club
    1310 Canton Hwy
    Cumming
    Georgia
    United States

    I have tried to cancel my account several times. They don't give me that option. They call at all hours of the day and also on weekends. They are very rude and I'm sick of it. They have my business phone number as a contact and I can't very well change it. I need help on what to do from here.

  • He
      8th of Dec, 2008
    0 Votes

    After 12 phone calls to them all by general complaint, cutsomer service to all three major heads: Janae, Susie, and Chris. I got to speak to Susie. Susie told me about the company got the information, apologized for the phone call, gave me an immediate refund and stated that I owed nothing because the debit card # said it was pending. On pending if you call to get money back they are required to. After I also told her I filed with FDIC, my bank etc. she closed it down for good. She stated if I had given her the debit after she cleared the check, it would have required a dispute to get the money back, she sternly stated never to give out credit card or debit info, and how to prevent this again. She even removed my phone number and name from her computer. Chris then called and I told him about what happened with Susie. He apologized as well. I should get the refund by the end of 24-48 days.

    I ended up lucky thanks to advice on this board- whatever you do never answer an anauthorized call, read all your rights, and register with gov. agencies for future protection. Also try to find the company's business ids online- all companies are required to by BBB and all the ones with complaints are marked on the BBB site in red with contact info. Also request a BBB report on the phone for free that was also how I got the steps to appeal.

    Also always check internet creditentials- many of these contest ideas are fake and register you for this stuff. The ARC may not have a website but there is a promo called the Preferred Readers Network- most contests automatically enter you in there and obtain your credit info which was exactly what Chris said. The Preferred Readers Network is owned by ARC's parent company- so be careful! Even Susie warned me about that- fortuntately the ARC complied with me.

    Never pay them and check to see if it is pending especially on debit cards. With credit cards- flag them to the company, provide contact info about them to the company, and dispute all charges. On pending they get no money so make sure t0 tell ARC about the rules you read here, mention that it was obtained without permission, and the steps you took. They'll be forced to comply and they rather give that money and your info back to you to avoid further action- a major sign that they are crooks, know exactly what they did was wrong, and the reports against them.

    Also ask them to remove your number and never contact you again- when you mean business they'll comply!



    Be sure to stay away!

    Good luck to you.

    I read all your info online and good thing I bugged them about how they got the info, the packet, the whole shebang the day they called- I was lucky and got it all back.
    I'm sorry you had to work with crooks like that.

  • Je
      28th of Aug, 2009
    0 Votes

    Taken from the FTC's website: (IT'S THE LAW... KNOW YOUR RIGHTS)

    Guidelines for Managers of Telemarketing Enterprises Who Sell Magazine Subscriptions

    As the supervisor of a telemarketing sales force, you know that your employees' communications with prospective magazine subscription purchasers must be clear and courteous, and that their sales solicitations must be accurate, truthful, and complete. It makes good business sense — and it's the law.

    Through its enforcement of the Telemarketing Sales Rule and other laws, the Federal Trade Commission regulates the telephone sale of consumer products, including magazine subscriptions. The Telemarketing Sales Rule requires that you keep certain records about advertising and promotional materials, recipients of prizes of $25 or more, sales, sales employees, and verifiable approvals for demand drafts for two years from the date that records are made.

    The FTC and the Magazine Publishers of America have written this guide for telemarketing professionals who sell magazine subscriptions.
    Initial Contact: After You've Said Hello

    When you are making an outbound call, you must disclose clearly and promptly, prior to the consumer's purchase, and in a way that is unlikely to mislead the consumer:

    That the purpose of your call is to sell magazine subscriptions.
    Who is selling the magazine subscriptions.
    A description of the magazine subscriptions you are selling.
    You must not misrepresent the reasons why the consumer was chosen for the call. You may not suggest that the consumer was "specially" selected because he or she is a "good customer, " a contest winner, or a survey participant — unless that is true.
    Prize Promotions: You Never Have to Pay to Play

    If you are offering a prize promotion in connection with an outbound call solicitation, you must state clearly and promptly, and prior to purchase, that no purchase is necessary to play or to win. You also must disclose:

    * A description of any prize you offer in the sales promotion and a statement of its value.
    * The "no purchase/no payment" way consumers can participate in the prize promotion with instructions on how to participate, or an address or toll-free telephone number where consumers can get instructions on how to participate.
    * The odds of winning the prize in the promotion or the factors used to calculate the odds.
    * Any material costs, restrictions, limitations, or conditions on receiving, redeeming or using a prize that you offer in the promotion.

    Sympathy Appeals and Enticements: No Lies Allowed

    The law does not allow you to make false statements to encourage a purchase. Specifically, you must not falsely state that:

    * You are affiliated with an educational, charitable, social, or governmental organization or cause, that you are selling subscriptions on their behalf, or that they will receive part of the sales proceeds.
    * The consumer's subscriptions will be distributed as gifts to educational, charitable, social, or governmental organizations or causes.
    * The consumer's relatives or friends will receive free gift subscriptions.
    * You are working your way through school or competing for a scholarship or in a contest. That is, you must not make false statements to create a sympathy appeal about yourself — including claiming illness, disease, disability, or low-income or student status.
    * Consumers will receive free gifts, goods, or services with the purchase of magazine subscriptions unless the subscription costs the same as or less than the regular subscription price (or "basic" subscription price published in the magazine).
    * The subscription is available at a special or reduced rate unless the cost of the subscription is less than the regular subscription price (or "basic" subscription price published in the magazine) and less than the price that similar subscriptions have been sold in substantial quantities to similar consumers.
    * The subscription is being offered free unless the cost of any other subscription(s) or other products that the consumer must purchase to get the free subscription is no more than the cost the consumer must pay to buy the other subscription(s) or other products without receiving the free subscription.
    * The subscription is available at a reduced rate because the consumer will be charged only for postage or for shipping and handling.

    Payment and Subscription Terms: Just the Facts

    Before the consumer buys any subscription, you must clearly state:

    * The total costs of the subscription(s); if you state the price of installment payments, you must give the amount of each installment and the total number of installment payments.
    * The name and duration of each magazine subscription in your solicitation, including the number of issues or frequency of each subscription.
    * A description of all material restrictions on the subscriptions, including the amount of any down payment that is required or the form of payment that is required.

    Consumer Authorization For Payment: Getting The Okay

    If you ask consumers for their bank account numbers to facilitate payment through "phone checks" or "demand drafts, " you must get the consumer's advance "express verifiable authorization." You can do this in one of three ways:

    * By getting advance written authorization,
    * By tape recording the consumer giving express oral verification, or
    * By sending written confirmation of the transaction to the consumer before you submit the draft for payment.

    At the same time, you must not:

    * Bill a consumer's credit card without their express authorization.
    * Mislead a consumer about the reason you are asking for account information.
    * Invoice the consumer for the subscription orders unless the consumer has expressly ordered the subscription.

    Cancellation and Refund Rights: The Fine Print

    You must not misrepresent the consumer's right to cancel. Before the purchase, you must clearly and truthfully disclose:

    * Any "no refund" or "no cancellation" policy, if you have such a policy.
    * If you talk about refund, cancellation, exchange or repurchase options during your solicitation, you must disclose all material terms and conditions of your refund and cancellation policy.
    * If you have a policy of accepting cancellations or making refunds or exchanges, you don't have to raise the subject. But if you do — or if the consumer requests information — you must clearly disclose all material terms and conditions of your refund, cancellation or exchange policy.

    Order Fulfillment: Delivering the Magazines

    You may not sell subscriptions to — and accept payment for — magazines that you have no authority to sell.

    It's not necessary to mention when the first issue of each magazine subscription order will be shipped to the consumer if you have a reasonable basis to expect that it will be shipped within 30 days of the order (or 50 days if the consumer applies for credit).

    However, it is necessary to:

    * State clearly how long you reasonably expect it will take before the first issue of each magazine subscription order is shipped if that time period will be more than 30 days (or 50 days if credit is requested) from the order; and
    * If first shipment is delayed beyond 30 days (if no shipment time was stated) or beyond the shipment time stated, you must then offer the consumer the option to accept a new delayed shipment date that you have reason to believe will be net, or to cancel the subscription and get a full refund.

    Guarantees and Bonds

    You must not:

    * Falsely describe any guarantees you make about the placement, fulfillment, or delivery of the magazine subscription orders.
    * Make false statements about the fact that you are bonded — or about the nature or conditions of your bond.

    Assisting in Deceptive Telemarketing Practices:
    Who Are You Dealing With?

    You should take reasonable steps to determine whether someone is engaged in any deceptive telemarketing practice before you assist them. According to the Telemarketing Sales Rule, you must not provide substantial assistance or support for another seller or telemarketer if you know — or consciously avoid knowing — that he or she is engaged in deceptive practices. Support includes, but is not limited to sponsoring promotions, sending confirmation letters, prize certificates and bonuses to consumers for another seller or telemarketer, or billing consumers’ credit cards.
    Restrictions on Phone Calls and Abusive Practices:
    Respecting the Customer

    You must not:

    * Threaten, intimidate, or use obscene language when you make sales calls.
    * Cause a phone to ring or engage consumers in phone conversations, repeatedly or continuously, to annoy, abuse, or harass the person who answers the phone.
    * Call consumers who have previously said they do not wish to get calls from you or the seller of the magazine subscriptions that you are selling.
    * Call consumers’ homes earlier than 8 AM or later than 9 PM local time — unless you have their permission in advance.

    For More Information

    For more information about complying with the Telemarketing Sales Rule, contact the Federal Trade Commission. If your business has been a victim of fraud, you can file a complaint with the FTC.

    The FTC works for the consumer to prevent fraudulent, deceptive, and unfair practices in the marketplace and to provide information to businesses to help them comply with the law. To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

  • Ki
      24th of Feb, 2010
    0 Votes

    well Mr. Boyd is telling me is legal action against me can he do this?I am disabled and on limited income?R. Mitchell

  • Sm
      28th of Nov, 2013
    0 Votes

    We payed for "Golfer's Today" a subscription until April 2014.
    Since Augustus 2013 we haven't received any Magazine.
    Their custumors service means nothing, in fact, it's crap.
    They take the mont of their customers and that's all;
    They are real cheaters!

Post your comment