American Musical Supply, Inc
reviews and complaints

Extremely dissatisfied with this company on an order. Rebuilding my Strat with a Fishman fluence HSS pickup set up and received unsealed items even though I paid for sealed. Missing hardware that go with the fluence pickups so that they work and overcharged based on what they shipped me. They charged me for sealed items even though they have unsealed items listed on their website that I did not purchase but, that's what they sent me. I thought I was reasonable asking for the discount of what I would've paid had I ordered the unsealed item they had listed which was 20 whole bucks and I wanted the missing parts so I could actually use the pick up system as you need all these parts. I was told that I would not get my $20 back and that I should call Fishman warranty about the missing parts. I guess it doesn't matter that American musical supply sent me unsealed items missing all these parts and overcharging me for what they sent. Our buddy Austin a supervisor in customer service, shouldn't be. Not sure why he's in that position but he never had any intention of giving good customer service. You could tell by the tone and snicker in his voice that he was going to win this phone call. He actually made me feel like I was probably lying about the missing parts. Continually using the words allegedly missing parts allegedly unsealed. All I wanted was my 20 bucks back two potentiometers and a jack, less than $50 he called a customer thief. I would not recommend doing any type of business with them. Their website looks great. They look very transparent. Everything looks great until you have a problem and you need their customer service. You'll run into Austin who will ruin your day over a few bucks. I just spent $300 with your company and you think I'm going to call you in allegedly try to steal $20 worth of potentiometers from you. Unreal terrible customer service.

What bugs me the most is the unreal story that Austin gave me on what an unsealed item was. Apparently just being unsealed is not enough there has to be something wrong with it. The fact that it was unsealed was not unsealed lol what a joke. The fact that it was unsealed means it wasn't factory sealed Austin. You have a listing on your site for $20 less for the unsealed item. Had I wanted the unsealed item I would've spent $20 less. Give me my $20 back. Please fix my Fishman fluence. SSP missing parts. Give good customer service, even if you're not capable of great customer service. What you gave today was nowhere close to even being considered customer service at all in my opinion. It warrants a one star. That's on you Austin.

Date of experience: March 11,2024

Tip for consumers:

Austin shouldn't be a supervisor in customer service. He was prepared for a pissing match that he was determined to win even if it meant sacrificing this customer

I ordered $3000 worth of equipment on a Monday next day shipping consisting of about a dozen items needed for a show on weekend. They promised they could handle the order. Wed, one item arrived and it was not complete. Called, treated rudely but they overnighted the rest supposedly to have on Thursday. No order Thursday! 5 Calls later they promised it would be here Friday. Called Friday and the items were sitting in UPS on a dock. They refused to call ups and said I would have to wait until Monday. Now this is an entire week later and no product, just lies. I have an expensive Martin guitar sitting for a weekend in below zero temps on a loading dock. When or if I should say it shows up, the whole order will be sent back. DONT BUY form them!

I should have stayed with Musicians Friend - They are the Best!

I ordered a guitar for my son for xmas this year. They refused to ship it, sell it to me or let me pay it out because they have a dispute over something with a relative of mine at the address i wanted it sent to. Refused to ship to any other address too. Called me a liar, said I could be buying it for someone they did not want to have it. Told me to tell my relative to settle their dispute. Called me a liar when i told them i did not know what they were talking about. I just wanted to order my son a xmas gift!

Fake charges to my account. They keep charging 3 different purchases per day in the amounts of $50, $25 (or $26) and $15. I haven't purchased anything from them for many months. NEVER do business with these people.