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www.americanmuscle.com
www.americanmuscle.com

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1.2 50 Reviews

AmericanMuscle Complaints Summary

1 Resolved
25 Unresolved
Our verdict: If considering services from AmericanMuscle with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AmericanMuscle reviews & complaints 50

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Newest AmericanMuscle reviews & complaints

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C
12:35 pm EST

AmericanMuscle returns / gift cards

Made the mistake to purchase gift cards to get the extras for Christmas. The part was a guarantee fit for the vehicle. It did not work with my vehicle. They made me take it to an auto mechanic to prove it didn't work before they would accept the refund (extra expense). Now all I have is 250.00 of store credit with nothing to purchase. Even though part of the purchase was cash, they use the gift card money first as the return. READ REVIEWS BEFORE MAKING THE PURCHASE!

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J
11:08 am EDT

AmericanMuscle basic sensor upgrade kit

They screwed me on a sensor after I've spent a bunch of money with them in the past and Jackson told me I was SOL, their website said it would fit and it didn't so I shouldn't have to pay for their screw up. But apparently they think I should, that's why I'll go to carid from now on or otherwise it won't go on my s550 mustang point blank. I've also left them a bad review that they promised me $10 for and never gave me and won't answer me back via email, very unprofessional staff that have been clearly poorly trained.

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7:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AmericanMuscle poor customer service on backorders/unreasonable return policy

Ordered a muffler for one of my customers, it was backordered two times, yet I was not notified of the delays. I then ordered aanother, based on the website videos. When I installed muffler, it sounded nothing like the video. Then they say it cannot be returned, since I installed it, even though it is in new saleable condition in original box. What a scam company. Stay away from this company.

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10:02 am EDT

AmericanMuscle 2018 mustang 5.0 fr500 wheels and tires fitment.

I ordered Rims and Tires on 5-22-2018.
After a week and a half of waiting I called in only to have them tell me they have not been shipped due to not being in stock, but i was not informed. They recommended a different size tire, to get them quicker. I asked if they would fit, they said sure no problem. Needless to say I took the car to discount to find that the tire they sent are 3% greater than the recommend height and that they will rub, and that discount wont even install the tires that size ordered for my 2018 mustang. I called american muscle and explained the whole situation, they informed me that they will not do anything for me. Now i am forced to spend an additional 500.00 on tires that will fit my car correctly, after spending 1800.00 on wheels and tires in the first place.

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K
5:07 am EST

AmericanMuscle awful company

Don't bother ordering from here, you'll only be disappointed and out of your hard-earned money.
I am forced to hassle with them regarding my order that wasn't delivered on time and my money was never refunded. They blamed me for their own mistakes and I guess they will never admit it. Counting that these people were very nice and talkative when I was about to place my order, but once they got my money they cared nothing about me, plus they showed me their attitude. Ok, guys, I understood your point of view. Don't be surprised then, if you see more and more complaints. No wonder.

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M
3:43 pm EDT

AmericanMuscle rude. there's nothing american about how they treat people.

I ordered an intercooler for my ecoboost Mustang after not receiving it on the delivered day i reached out to American Muscle to see what the hold up was. They told me it was processing that it hadnt been shipped out yet. I called once again and this time they told me it was getting shipped out that day. So i called today and told them to cancel my order since they still didn't know when i would get my intercooler. I have order from them before without no issues. But this time i needed this part before I shipped out overseas and wont get to drive my car for a year.

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B
4:54 am EST

AmericanMuscle Don't order from American Muscle!

Very bad company to deal with, I would not recommend American Muscle to anyone. Save yourself from these money hungry scammers!
When I called them for the fist time they were so nice and polite but all that was fake, they just tried make me buy something. After I made my order and they got the money everything changed! Every time I called they replied rudely, their angry tone was terrible and I really felt how customer unfriendly and impolite they were. My order never arrived and they did not help me at all, they said I was too annoying and supposed to be more patient. That's not a good way to speak to a customer! I repeat myself - don't order from American Muscle!

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D
5:15 pm EDT

AmericanMuscle they don't know what parts they really have

My deal with the company www.americanmuscle.com was awful, because I have order car’s parts from them. It was mentioned on the website that these parts in stock. The seller confirmed this information. But 5 days later he excused and told me that they don’t have these parts. I started to ask questions, but he didn’t respond. I don’t like that I haven’t received any reply and that they still have my money.

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I
1:59 pm EST

AmericanMuscle They provide bad parts and refused to change them

I bought Mustang parts from the company www.americanmuscle.com. Real scam, I paid large sum for them, but parts were defective and after couple of weeks I needed to change them again. It was really stupid and when I contacted the seller and asked to provide refund, this jerk refused and told me that it was my fault. WTF? They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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D
2:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AmericanMuscle Scam and cheating

I ordered an Entire Exhaust system for a Mustang. American Muscle sent me two different size exhaust tips. One was nuch bigger than the other. Both tips have their vendors Trademark 'PYPES' on the tip. Yet, American muscle says they don't make that size...American Muscle will not make it right and I never got refunded. Order cost me over 500 dollars. They gave me the run around with numerous emails and even made me take pictures of the tips. I DID and sent them3 times to the Support system via e-mail to a Manger named Brian.

Then, they stopped honoring my e-mails and calls. I never got the partial refund or the time of day after dozens or e-mails and calls. I just wanted what I paid for and what the ad shooed in the picture...

Very bad customer support and service.

Read full review of AmericanMuscle and 3 comments
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B
BeckyAd
, US
Jul 19, 2018 5:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered Running Pony window decals with the American Flag. The decals arrived wadded up and crammed into a shipping tube. Marc at customer service was rude and condescending. I had to return the unusable decals and I was charged for another set which I have not received. So sad that they would hire employees that ruin merchandise and then ship it to the customer. I have been a loyal customer for years but not any longer.

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A
A
A fist time customer
Tucson, US
Oct 20, 2014 5:00 pm EDT

I ordered a Cold air intake from American Muscle and was satisfied with my order. What i like about them is that they send you a link via e-mail to the UPS website that allows you to track your stuff, which is very nice. only problem I had was that my Item arrived with a couple of dings in it. Other than that, it fit in well and functioned perfectly. I WILL be looking into purchasing more things from them in the future.

S
S
sorryrick
montreal, CA
Aug 13, 2009 9:43 pm EDT

I also got the royal screw from them twice. I ordered something online. I received a product thad did not work. They gave me the run around, then they started telling lies... Never got my money back, only a product that did not function.

AmericanMuscle Customer Reviews Overview

AmericanMuscle specializes in aftermarket parts and accessories for Ford Mustang and Ford F-150 vehicles. They offer a range of products including wheels, exhausts, intakes, and body kits to enhance both the performance and appearance of these specific models. Customers can access installation guides and customer support to assist with their vehicle customization projects. The company provides an online platform for enthusiasts to purchase the necessary components for their automotive upgrades.

AmericanMuscle In-depth Review

In summary, AmericanMuscle is a specialized online retailer that caters to car enthusiasts, particularly those with a passion for American muscle cars. The website provides a variety of aftermarket parts and accessories, aiming to enhance both the aesthetics and performance of vehicles.

Website Usability and Design

  1. Ease of Navigation: The website is structured in a user-friendly manner, with clear categories and search functions that help find products quickly.
  2. Visual Appeal and Layout: The design is appealing with a strong automotive theme, making it enjoyable for car enthusiasts to browse.
  3. Mobile Responsiveness: The site works well on mobile devices, ensuring a good shopping experience on smartphones and tablets.

Product Range and Selection

  1. Variety of Car Models Supported: They offer parts for a wide range of American muscle cars, catering to various makes and models.
  2. Range of Products: The selection includes wheels, exhausts, body kits, and more, providing a comprehensive shopping experience.
  3. Availability of Exclusive or Hard-to-Find Items: Some exclusive items are available, which is great for those looking for unique upgrades.

Product Quality and Performance

  1. Durability and Build Quality: Products generally have good reviews regarding their durability and build quality.
  2. Performance Enhancements: Many items are designed to improve vehicle performance, which is a key selling point.
  3. User Reviews and Ratings: The website features user reviews, helping customers make informed decisions based on others' experiences.

Pricing and Value for Money

  1. Competitiveness of Pricing: Prices are competitive within the market, offering good value for the quality provided.
  2. Sales, Discounts, and Promotions: Regular sales and promotions are available, offering opportunities to save money.
  3. Price Match Policies: They have a price match policy, ensuring customers can get the best deal available.

Customer Service Experience

  1. Responsiveness and Support Channels: Customer service is accessible through various channels, including phone and email, with reasonable response times.
  2. Knowledge and Expertise of Staff: The staff is knowledgeable about their products, which is helpful for customers needing advice.
  3. Resolution of Issues and Return Policy: They have a clear return policy, and issues are generally resolved satisfactorily.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options are available, with costs that are in line with industry standards.
  2. Packaging Quality: Products are well-packaged to prevent damage during transit.
  3. Delivery Times and Reliability: Delivery times are reliable, with most customers receiving their orders within the expected timeframe.

Payment and Security

  1. Payment Methods Accepted: A variety of payment methods are accepted, offering flexibility for customers.
  2. Security Measures for Transactions: The website employs strong security measures to protect customer transactions.
  3. Financing Options: Financing options are available, which can be beneficial for larger purchases.

Installation and Technical Support

  1. Availability of Installation Guides: Installation guides are provided for many products, aiding in the DIY process.
  2. Technical Support Services: Technical support is available to assist with any installation or product questions.
  3. Community and Forum Support: An active community and forum provide additional support and advice from fellow enthusiasts.

Customer Engagement and Community

  1. Social Media Presence and Activity: They have an active social media presence, engaging with customers and sharing relevant content.
  2. Customer Events and Meetups: Events and meetups are organized, fostering a sense of community among customers.
  3. Sponsorships and Partnerships: Sponsorships and partnerships with events and shows demonstrate their commitment to the car enthusiast community.

Environmental and Social Responsibility

  1. Sustainability Practices: Information on sustainability practices is not prominently featured, which could be an area for improvement.
  2. Community Involvement and Charitable Actions: They show some involvement in charitable actions, contributing to the community.

Reputation and Trustworthiness

  1. Business Accreditations and Certifications: The site boasts accreditations that establish its credibility.
  2. Customer Testimonials and Success Stories: Testimonials and success stories are shared, highlighting positive customer experiences.
  3. Industry Awards and Recognition: They have received some industry recognition, which speaks to their reputation in the market.

Overall Satisfaction and Recommendations

  1. Repeat Customer Rate: They seem to have a high rate of repeat customers, indicating satisfaction with the service and products.
  2. Referral Programs: Referral programs are in place, rewarding customers for bringing in new business.
  3. Final Verdict and Recommendations: Overall, AmericanMuscle is recommended for car enthusiasts looking for quality aftermarket parts with good customer service and competitive pricing.
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Contact AmericanMuscle customer service

Phone numbers

+1 (866) 727-1266 +1 (888) 226-9764 More phone numbers

Website

www.americanmuscle.com

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