American Moving Services / Refuse to refund my money
I hired American Moving Services for my move - big mistake. They told me that the pickup of my stuff would be either June 12 or June 13. I told them it was very important, and that if those dates couldn't be met, I would have to make other arrangements. They told me the pickup would be on one of those two days.
When June 13 came, they called to say they would not be doing the pickup that day. They said that one truck had a mechanical problem, so they would have to delay the move AT LEAST 7 or 8 DAYS. They could not even guarantee that the pickup would be that soon.
I told them that we could not wait that long, and that we would have to make other moving arrangements.
Their manager told me that if I did not wait for them to complete the move, they would say that I "cancelled" the move, and I would forfeit my deposit.
I had paid a deposit of almost $1, 000 for the move. They told me that I had two choices: (1) wait for them until they were able to do the move, which could be weeks, or (2) give up my entire deposit.
I made other arrangements for my move. I have been trying for almost a month to get the deposit back, but they refuse to give any of it back.
They did not honor the pickup dates we agreed upon, and now believe they are entitled to keep my deposit.