Google
reviews and complaints

HI Naveen,
I'm sorry I dont understand whats going on here.
I have no intention of letting this go.
I have put up one site and have been working with adwords staff to
make it compliant (please see the below email trail.)
Why did your colleagues tell me to improve the site if it is unable
to be unsuspended?
is there anything wrong with the site ( now that it has been improved
according to the below emails?
if you are unable to help me please escalate to the apppropriate
person whom can?

Thank you for your email.
>
> As mentioned in our previous email, your Google AdWords account has been
> suspended due to multiple policy disapprovals. Upon review, we've
> determined that this account suspension was made in accordance with
> AdWords policy and procedure. For this reason, we aren't able to revoke
> your account suspension and won't accept advertisements from you in the
> future.
>
> For information on the terms associated with AdWords account use, please
> review our Terms and Conditions at
> https://adwords.google.com.au/select/tsandcsfinder. To learn more about
> AdWords policies, including our suspension policies, you can review our
> advertising policies at
> http://adwords.google.com/support/aw/bin/static.py?hl=en_AU&page=guide_toc.cs&path=policy.
>
> We appreciate your cooperation.
>
> Sincerely,
>
> Naveen
> The Google AdWords Team
Hello Scott,

Thank you for your email. I understand that you have added a prominent disclaimer to your site. I really appreciate all the efforts that you are taking to make your site compliant per our policies.

After reviewing your site 'www.thedeskjobdiet.com' today I have decided to escalate it to our specialists for re-review. I will give you an update regarding this site within 3 business days.

Thank you for your patience during this review.

Sincerely,

Paulose
The Google Australia & NZ AdWords Team
Hi Paulose,
I have added the following to the site"
Disclaimer: The information on this website is not intended to replace
medical advice. Before beginning this or any other nutritional or
exercise regimen, consult your physician to be sure it is appropriate
for you. weight loss results ilustrated in the testimonials above are
indicative of the individuals only and weight loss results may vary
dependant uponn age, starting weight, height and other factors also.
The desk job diet works for almost all of our customers, but a small
percentage may not t lose weight. Unfortunately The desk job diet
can't help everyone. Due to this fact we have a RISK FREE money back
guarantee! Here it is: Try thisdiet, as directed, for up to 60 days
and if you don't lose weight, we'll refund 100% of your purchase
price.

"
as the footer to the site. Now the number of disclaimers exceeds the
number of supposed claims and account for 10% of the website word
count!.
Please approve the site now
Note, if this is not acceptable can you please:
1. show me where the claims (in medical terms and by medical
definitions e.g. FDA guidelines) are in the website, as I don't
believe I havve made any,
2. provide me with a text copy (not a link) of the particular policy
you are referring to for my records.
3. escalate this to someone whom I can have a phone conversation with
to ensure that the site can be acceptable to both parties.

So we can ensure that no further time is lost and clear communication
is available to me to meet your requirements
personally I am quite angry at the degree to which I am being
penalised by adwords and my brand is being erroded. It seems to me
that adwords is dictating how the diet products are to be marketed
outside of free market laws.

To date I have met all the requirements requested in the last 17
emails and should this continue I will be seeking legal advice.
Hello Scott,

Thank you for your email. From your mail I understand that you are not sure about which policy your site is in violation of. Your site 'www.thedeskjobdiet.com' is in violation of our Misleading and Inaccurate Claims policy.

As I informed you in my previous mails, our policy does not allow the promotion of sites which make misleading or exaggerated claims. I know that according to you your site might not be making exaggerated claims, but our policy is applicable to all our advertisers and this is why we can not make an exception.

I understand that you have made the statement '* Individual results may vary' in bold. This is a good start to getting your site enabled, but you could also consider explaining any health affects or side effects that may be caused by following your programme, you can also consider including the disclaimer multiple times on your site.

Scott, I really appreciate all the efforts that you are taking to get your site compliant per our policies. Please make the necessary changes to your site and write back to me.

Thank you for your cooperation.

Sincerely,

Paulose
The Google Australia & NZ AdWords Team
HI paulose, the line individialy results may vary has been added in
bold to the testimonials section.please appove my campaign immediately
thanks
Hi paulose,
please define prominent for me, I have added a caveat on the front
page but this doesn't seem to be enough
Also please detail exactly what policy is being violated. None of the
claims on this site are unrealistic, indeed the concept of the book is
a simple common sense diet. so I don't inderstand what the issue is
here?
Thanks
Hello Scott,

Thank you for your email. Firstly I would like to give you some fantastic news. Our specialists have informed me that they have finished reviewing your site www.weatherwash.com.au. They have confirmed to me that this site is currently compliant per our policies and hence re-enabled.

With regard to the site 'www.thedeskjobdiet.com', I reviewed this site today and I found that it is still in violation of our policies. The disclaimer on your site needs to be prominent, it has to explain the average results, any health affects or side effects that may be caused by following your programme, you can also consider including the disclaimer multiple times on your site.

Scott, please write to me once you make the necessary changes to your site. I really appreciate all the efforts that you have taken till now to try and make your site compliant per our policies.

Please know that your account can only unsuspended once all the sites promoted through your account have been re-enabled.

Thank you for your understanding.

Sincerely,

Paulose
The Google Australia & NZ AdWords Team
Thankyou
I have included a disclaimer around individual results.please restore
my campaign
Mind you testimonials are not considered claims by definition, as I
make no claims for my book, but are refferrals from my clients.
However, in the interests of cooperation. I have amended my site.
Please approve now as the campaigns have not been functional for a
week and should any further delay occur, I shall be seeking
compensation for lost business from both sites.
thankyou
Scott,

Thank you for your email. Please know that the review of your site is done by a specialist team, this is why I escalated your site for a review.

Scott, our specialists have got back to me regarding the status of your site 'www.thedeskjobdiet.com'. They have informed me that your site is still in violation of our Misleading and Inaccurate Claims policy.

I suggest that you add a prominent disclaimer on your site which clearly explains that individual results vary.

When I reviewed your account '[protected]' today I found that your account had been suspended. Your account was suspended as the site www.Weatherwash.com.au that you promoted was disabled per our policies in addition to the disabling of the site www.thedeskjobdiet.com.

The site www.Weatherwash.com.au was disabled per our Made For Ads-Parked Domain policy. As per our policy we do not allow the promotion of parked domains.

It could be that your site was temporarily down which caused the disabling of this site. After reviewing the site www.Weatherwash.com.au today I have decided to escalate your site to our specialists for a re-review. We aim to complete this investigation within 3 business days.

While our specialists review the site 'www.Weatherwash.com.au' I suggest that you work on the site www.thedeskjobdiet.com. Please know that your account can only be unsuspended once all the sites promoted through your account is re-enabled.

Thank you for your cooperation.

Sincerely,

Paulose
The Google Australia & NZ AdWords Team
sorry why is this being escalated? I have addressed all the issues
mentioned in your email can you please explain what the issue is here?
Hello Scott,

Thank you for your email. I understand that you have made changes to your site 'www.thedeskjobdiet.com'. After reviewing your site today I have decided to escalate site to our specialists for a re-review.

We aim to complete this investigation within 3 business days. I will get back to you as soon as possible.

Thank you for your cooperation and your patience during this review.

Sincerely,

Paulose
The Google Australia & NZ AdWords Team

----------------
To access your AdWords account, please log in at: https://adwords.google.com.au

Original Message Follows:
------------------------
From: scott draffin
Subject: Re: [#[protected]] Ad Approvals and Policies

Date: Thu, 5 Jan 2012 21:38:03 +1100
Hello again,
okay I have removed the email form so there is no harvesting issue
and have altered the testimonials to remove the timeframe
please approve my ad.

Hello Scott,

Thank you for your email. I understand that you have made changes to your site 'www.thedeskjobdiet.com'. I really appreciate your effort in trying to make your site compliant per our policies.

I reviewed your site once again today and found that your site is still in violation of our Misleading and Inaccurate Claims policy. Your site still contains statements such as “I started the desk job diet in the middle of June, now almost exactly 5 months later I am down 30 pounds." etc which are in violation of our policies.

I also found that your site is still in potential violation of our Information Harvesting policy.

Scott, to comply with our policies please consider removing any misleading claims from your site and also consider including a link to your Privacy Policy which clearly explains the following points:

* What personal information is collected from the user
* How this information will be used by the company
* How the company transfers data to third-party companies
* How to modify or delete this personal information or opt-out

Once you make the necessary changes to your site please write back to me and I will re-review your site.

Thank you for your cooperation.

Sincerely,

Paulose
The Google Australia & NZ AdWords Team

----------------
To access your AdWords account, please log in at: https://adwords.google.com.au
hello I have updated the site to reflect the changes mentioned below
please approve my campaignas I am keen to sell my self published book
and the initial results have been very encouraging.
thanksHello Scott,

Thank you for your email. I understand that you are concerned about the
disapproved ad in the campaign 'Campaign #1'. The ad in this campaign is
disapproved as the site 'www.thedeskjobdiet.com' that this ad is promoting
is in violation of our Bridge Page policy and our Misleading and
Inaccurate claims policy.

As per our Misleading and Inaccurate Claims policy we do not allow the
promotion of sites which contain misleading or inaccurate claims. We
believe that such sites lead to a bad user experience.

Your site contains misleading statements like 'I have been dieting and
following the desk job diet seriously for 6 months. In that time, I have
lost a reasonable amount of weight and increased my job performance
incredibly. I started off at 200 lbs. I am now at 152 and starting to
maintain...', 'A Fast and Easy dieting solution is possible for you!' etc,
such claims are in violation of our policies.

You can read more on our misleading and inaccurate claims policy at
:http://support.google.com/adwordspolicy/bin/static.py?hl=en&page=guide.cs&guide=1308243&topic=1310877&answer=190441
.

To comply with our policies please remove any misleading and inaccurate
claims from your site .

Currently I do not see that your site is in violation of our Bridge Page
Policy. But your site is in potential violation of our Arbitrage policy.
As per our policy we do not allow the promotion of sites which primarily
aim at showing ads while providing little value to the users. We believe
that such sites lead to a bad user experience. I see that your site has
many ads.

To comply with our Arbitrage policy you can consider reducing the number
of ads on your site, add more unique content on your site, add a feature
which allows users to write their feedback on your site, these are just a
few suggestions that I through of please feel free to make any changes
that you think are apt for your site.

I also found that your site is in potential violation of our Information
Harvesting Policy.As per our policy, when a site collects personal
information of users, the site should have a separate link to a Privacy
Policy on every page where the personal information of users are
collected. The Privacy Policy should explain in detail how the information
collected is going to be used.

I see that your site collects personal information of users but does
not have a separate link to a Privacy Policy. To comply with
our policies you can consider adding a separate link to a Privacy Policy
to any page which collects personal information on your site.

- If collecting personal information from users, make sure you have a
privacy policy that covers the following topics:
* What personal information is collected from the user
* How this information will be used by the company
* How the company transfers data to third-party companies
* How to modify or delete this personal information or opt-out

Please clearly mention how users can opt out of any mailing lists that
they may enter by entering their personal information on your site.

Scott, please make the necessary changes to your site and write back to me
so that I can escalate your site to our specialists for a re-review.

Thank you for your cooperation.

Sincerely,

Paulose
The Google Australia & NZ AdWords Team

----------------
To access your AdWords account, please log in at:
https://adwords.google.com.au

Original Message Follows:
------------------------
From: [protected]@gmail.com
Subject: Ad Approvals and Policies
Date: Mon, 02 Jan 2012 11:16:51 +0000

> Hi my campaign was suspended because I had a landing page violation I
> believe this is fixed now can my campaign be reactivated as I am trying
to
> sell my book
>

Congratulations! contact our affiliated bank for your payment= inbox
giveaway team© 13 december 2011 14:39
To: sharma. [protected]@gmail.com
Reply | reply to all | forward | print | delete | show original

The google malaysia office:

Level 36 menara citibank, 165 jalan ampang
50450, kuala lumpur centre, malaysia
Malaysia. tel : +60-[protected]

Office open 7 days, 8am-6pm.
Date: 13 december, 2011.

Dear winner (mr. krishna kumar sharma),

Kindly pardon this office for the slight delay, finally you have been cleared and approved for payment through our affiliated paying bank. your prize has been deposited with our affiliated bank and they are presently making all arrangement for your payment to be carried out as early as possible.

Kindly download the attached file below for complete information on how to receive your prize, make sure you contact our bank with the necessary requirement as mentioned in the attached letter.
On behalf of management and staff of the google giveaway team, I say congratulations once again!
We do hope your fortune will be spent wisely.

Sincerely,

Dr. p. ahmed.

Regional coordinator/processing officer,
Google southeast asia disbursement center

giveaway team© 19 december 2011 09:14
To: sharma. [protected]@gmail.com
Reply | reply to all | forward | print | delete | show original

The google malaysia office:
Level 40, tower 2 petronas twin towers
Kuala lumpur city centre 50088 kuala lumpur
Malaysia. tel : +60-[protected]

December 19th, 2011
Dear winner (googler),
This is a final message is from the google southeast asia disbursement centre (malaysia). I am mr. paul leo, the payment officer for this year giveaway promotional draw. I have gone through your file from the processing officer (dr. ahmed peter) and I understand you have not responded to the claiming information provided to you.

Thus, as a result of your silence I assume you did not get the mail that was sent to you previously by the dr. ahmed peter and base on this assumption I decided to take out time to send you this final information; if after this mail and no response from you within 72hours we shall conclude that this email account is no longer in use (active) thereby giving us the "go ahead" to disclaim you and re-use your prize in our subsequent sweepstakes. I strongly advise you to treat the content of this mail urgently in order to secure your fortune.

On behalf of all team of the giveaway promotions, I wish to inform you again that your email is among our 10 lucky winning email addresses for this year google uk online anniversary promotions that was held in uk and according to your play coupon your claim fell under our disbursement booklet which means your claim processing is to be carried out from this office. your e-mail address attached to ticket #: 899-633/uk-11-001 with cgp #: as/my/0010/011 drew lucky #: [protected]) that was randomly selected by our central computer system under category a. this promotion is organized by google organization (australia, north america, south america, europe, asia and africa) tocommemorate our 13th anniversary in the uk and also to say "thank you" to all our regular web users worldwide (who uses our online search engine, our e-mail service and other online ancillary services) for joining us in expanding the use of internet worldwide especially in asia and africa and also for making "google search engine" & gmail the #1 online search engine/web-base email provider worldwide.

No purchase of ticket were required for this year draw but all email addresses randomly selected were assigned to different ticket numbers for representation and privacy. all participants were selected through a computer ballot system drawn from exclusive list of 200, 000 extracted email addresses of individual and corporate bodies from 45 email providers companies from australia, north america, south america, europe, asia and africa as part of international promotions program, which is conducted annually.

As indicated in your play coupon, your name have therefore been short-listed to claim a total sum of £850, 000.00 gbp (eight hundred and fifty thousand great british pounds sterling) from a total cash prize of £40, 000.000 gbp shared amongst the first forty five (45) lucky beneficiaries in world-wide. therefore, your prize payout is £850, 000 gbp which is approximately $1, 390, 913 us dollars. your claim shall be processed from this zone and your prize (cheque) presentation shall be done at our office here in malaysia or through our affiliated bank.

To begin the verification process of your prize, you are required to read through the options of claim below and fill out the required verification information as well, copy of your id should be provided aswell for to complete your claim verification/processing:

Payment option/preferred mode of payment
1 - personal prize pickup:
All beneficiaries under the asia claim zone are required to come down in person to personally pickup his/her prize cheque at any of our disbursement locations (cash pickup centers) here in malaysia.
Requirements documents to come with for personal prize pickup are:
(a) an international passport
(b) a tax clearance certification.
(c) birth certificate or affidavit of age declaration
(d) police report attesting your patriotism and crime free citizen of your country

Note: beneficiary (s) making use of this option must send the scan copies of the above documents along with the verification required information below. beneficiary (s) who required invitation letter for visa application (as the case maybe) are required to forward the above mentioned documents scan copies via email to us to enable us process an invitation letter which would enable him/her obtain visa in his/her country. claim deadline for this option is exactly 30 working days from today.

Inability for beneficiary (s) to meet up with this stipulated date either due to tight schedule, official duties/engagement etc. may result to claim disqualification as funds will be re-used for other subsequent sweepstakes. this option is recommended to all our beneficiaries to clear doubts and unnecessary thinking as regard this promo. this is because we have had series of complaints from individuals that people are using our company name for various forms of indecent acts. thus, as a result of this we are advising our lucky beneficiaries to come over to our disbursement office here in malaysia for personal prize pickup at no cost.

2 - online bank to bank transfer:
Beneficiaries who can't come down for personal prize (cheque) pickup and wishes to have his/her prize via bank transfer shall be referred to our affiliated bank in-charge of international fund transfer. this option is an alternative mode of payment basically arranged by the entire southeast asia giveaway team for international beneficiaries who may not be able to travel down to malaysia maybe due to tight schedule, official duties/engagement, none availability of travel documents etc. which may result to claim disqualification as previously mentioned above.

Our duty under this option is to deposit your prize cheque (after issuance has been made in your favour) along with all claim backup documents (to be processed by this office) with our affiliated paying bank for remittance to be executed to your nominated bank account. after this is done you shall be informed about when our affiliated bank shall make contact with you to provide you with the necessary information and requirement and also to let you know when to provide your bank account information, this option is basically designs for international beneficiaries who cannot visit us for person prize pickup.

=verification requirement=
*fill out the required information below and send it back along with a scan copy of an id (either passport, drivers license or national id with photo and name displayed)*

First name :...
Middle name :...
Last name :...
Date of birth (yyy-mm-dd) :...
Sex/occupation :...
Marital status :...
Address :...
City/state/province :...
Country of resident/nationality:...
Telephone number (s):...
Mobile number (s):...
Fax number (s):...
Winning e-mail:...
Alternate e-mail:...
Date of notification:...
Ticket/ lucky number:...

Payment option/preferred mode of payment.
Option 1: personal presentation {yes/no} :...
Option 2: online bank to bank transfer {yes/no} :...

We advice you on at this point to keep this information confidential until your prize is completely redeemed by you, this is part of our security protocol to avoid double claiming and impersonation by an unauthorized persons or companies which may automatically disqualify you from your prize claim.

Get back to us within 72hours to avoid disqualification, congratulations from all team.
Krishna kumar sharma
12 bharat marg if winning call by land line no:+[protected]
[protected]@gmail.com

Mr. paul leo.

Regional supervisor/payment officer,
Google southeast asia disbursement centerkrishna kumar sharma
12 bharat marg if winning call by land line no:+[protected]
[protected]@gmail.com

This is a followup of a submission that I placed several days ago.
This is a the response from Google Adwords and my response to them.

My Response to Google Adwords:
Hello Vivian,

Re Credit of $48.62

I saw my bill go from an average of $75/month to almost $300 in a single month.
There was no benefit or value in this for my company whatsoever. NONE, ZIP, NADA!

There was even a period from Nov. 10-14 where every day the account maxed out at about 24.00/day, whereas in ALL prior months the amount per day averaged $2-3/day.

After Nov. 14, the amounts dropped again but only back to aver. $8.00/day. (until I paused all campaigns).
Something pretty fishy is going on here, Vivian!
You can rest assured there was ZERO increase in my business during this time, or thereafter, due to these clicks. Links to my website were arbitrarily placed on sites by google that had nothing to do with my business. This was done for the pure purpose of increasing google's revenue, not mine.

While I believe that it is possible that you yourself, Vivian, believe that offering a $48.62 credit may appease me, I must tell you that this is completely lame. The surge in clicks during the time in question (entire month of Nov. 2011) is completely unfounded and constitutes a gross error and misappropriation on the part of google.

I consider this highway robbery.

I can't imagine how much google's revenue increased during this time from other companies increase in frivolous clicks after being placed on superfluous sites. Maybe google wanted to give every employee a nice Christmas bonus, so they just stole it from their customers...?

After being a very solid google adwords customer for the last several years I am thoroughly disappointed with the attitudes, tactics and policies of your organization.

This is pathetic business practice.
I would imagine that a class-action lawsuit is headed your way because of these actions.

FYI, a copy of this email will be posted on as many complaint sites as I choose.

Google's Previous Response and attempt at appeasement:

> Thank you for your patience while we reviewed the account for you.
>
> The increase in activity you noticed appears to be partially a
> result of the distribution of your ads on the Google Network. It's
> normal to see an increase in clicks and impressions when your ads
> begin running on our Search and Display Network and products.
>
> However, it appears that some of the increased activity you noticed
> was a result of invalid clicks your ads received on a site in our
> Display Network. Thank you for bringing this issue to our attention.
>
> Let me assure you that this behaviour was monitored and most of the
> invalid clicks during this time was filtered out. Additionally, we
> have applied a credit of $48.62 for clicks that weren't filtered on,
> and the credit has been applied on Nov 23 in the account, which
> appears as a service adjustment. Please also know that this site's
> AdSense account has been disabled and the publisher will not be
> allowed further participation in the Google Network.
>
> We strive to upgrade our detection mechanisms to proactively combat
> invalid click activity. Thank you for your assistance with our
> investigation.
>
> Do let me know if there is anything else I can assist you with.
> Season's
> greetings!
>
> Sincerely,
>
> Vivian
> The Google AdWords Team

I have lost count of the web pages I have encountered problems with when using Chrome.
The most common problems I have encountered are with the relentless Shockwave crashes. Every time I have tried to find a solution by, ironically Google-ing it, I have never been able to find an effective official Google response. Instead just a number of individual users coming up with best guesses which work for a short time and then the problem starts up again.
The best advice I have found so far was through an independent site 'techlogon' ;
http://techlogon.com/2011/08/11/shockwave-flash-crashes-in-google-chrome/
Would it kill Google to provide this kind of info ?
Anyway the shockwave problem is fixed for the time being but now I have a new problem. I now find that I can't use Facebook at all when using Chrome; not just an add-on like Scrabble but the whole site.
Well after tolerating Chrome's relentless glitches since the month it launched and after many wasted hours 'Google-ing' to find a solution and basically doing Googles work for them, I have officially had enough. I doubt it this compliant will be mentioned at the AGM but to the folks at Google, goodbye, I am off to Opera.

Signed up for 2 week trial of "Google Mobile" advertising. Cost was $150 and $99.95 to setup account... Ok... well, into the trial, "Google" was telling our rep that we were getting phone calls and clicks. We never got one phone call, long story short... google said our webiste was incompatible with their system, my site is standard html with a flash header... no biggie. we asked for a refund and only getting the $150 back... they will not refund the other $99.95 because they "set it up"... meanwhile nothing worked.

The issue pertains to Google Adwords. Adwords allows users to advertise in Google's search results and on different websites. I have never used their services in the past, but in April of this year, I received a promotional $75 credit in the mail towards the program. I signed up for it, thinking that once the $75 was done, I wouldn't have any financial commitment to the site. Nowhere in the advertisement did it state otherwise. One month after I signed up, I was surprised to see a charge of $29.65 on my American Express credit card. Promptly, I cancelled my account online, and chose not to argue with Google because the charge wasn't that big and the advertising was probably justitifed.

Fast forward to October. I logged into my Adwords account because of a link I saw in Google's search results advertising Adwords. When I was in, I noticed a credit balance of $4.93 in the account. I filled out the required form on their website to request a refund for the amount. I received an email from a representative (Anuja) stating that I needed to cancel my account and follow a link to request the refund. When I clicked on the link, it was to the exact same form I had just filled out. I thought that the email was simply an error on her part, because it appeared to be a form reply. Thinking this to be the case, I figured I would still get my refund in the allotted 3-4 weeks. This wasn't the case, as when I checked my American Express account online in November, there was a charge for $64.27 from Google. I promptly logged back in to the website and noticed that the account had been reactivated. I contacted Google to complain about the charge, but they are persistent that it was me that reactivated the account in October although I have stressed that there would be no need for me to do so. I have spoken to someone in their Senior Member Team (Juan V) and he is adamant that because services were rendered, Google will not refund me back my money; and on top of that they will charge $2 for an additional click after the billing period. I have tried to talk to someone higher than him, but he was adamant that there is no one else that can speak to me. I was hoping there would be an ombudsman of some kind, but there is none. The only solution is to fill out a complaint form which (as per the website and Juan), will not be answered but will only help them improve their processes, believe it or not. Here is the link.

All in all, after being deceived by a $75 promotional credit, I have spent almost $96 on services that I did not want rendered. American Express has refunded $32 as a goodwill gesture because of my history with AMEX, but they are not willing to argue on my behalf because they believe they will get the same response from Google.

I am frustrated by the actions of Google and was hoping you might be able to provide some assistance.

I have tried to recover an account that has been disused by myself for many years. Unfortunately I do not know my old password, neither do I know the answer to my secret question. I submitted multiple requests for "Account Recovery" by filling out a form with my personal details on in the hope to get it back with no success. The problem is, my Xbox LIVE account is registered to this unused email address and if I can not access this I can not verify my new email address which I have been using for many years now. It is not up until now there has been much concern however, I recently PAID for a yearly subscription to Call Of Duty: Elite through Xbox LIVE which I can not access or use if I do not have my old account details. Basically, I'm now paying for a service I can't use. Furthermore the reason I signed up and paid so early is that you gain special status on the site if you register your premium account prior to the 13th of November. I have done this but I can not verify my account which is tied to my old unaccessable email. So in other words, I'm going to miss out on my special privalges and I have lost 4000 in microsoft points to the value of 35 pounds. I do not think this is fair as there is more than enough sufficient proof to say that I am the owner of my old email address and I am sure they have many ways to proove it via IP addresses etc. The fact that Hotmail does not have a telephone number is a problem too.

I live in Pilgrim's Rest South Africa and I am complaining because Pilgrim's is split into 2 towns an Uptown & Downtown and on google earth or any gps device it shows that Pilgrim's rest is only in Uptown and I have a business in down town so you can see why I'm complaining...if it is possible for them to rectify the problem for it to say either the name Pilgrim's Rest in the middle of the two towns or by saying Uptown & Downtown, the 2 towns are only 1 km from each other but it makes a huge difference! Please help!

Respected Sir,
Subject: Complaint against hacking of my E-mail account bearing ID”[protected]@hotmail.com “and its misuse.
I am Dr.Kumarguru.B.N doing my postgraduation in MD[PATHOLOGY] course in JSS medical college, Mysore. My E-mail account bearing ID “[protected]@hotmail.com” has been hacked and is being misused by the hacker. The details are as follows.
On 17th August 2011, I noticed an E-mail from a hotmail account holder asking me to provide details of my hotmail account in order to retrieve their data. It also mentioned that my E-mail account would be closed permanently if I do not give the details. The mail was designed in such a way that it appeared to be authenticated. So I gave details like my name, date of birth, password of E-mail account bearing ID “[protected]@hotmail.com” ect.
On 18th August 2011, around 6:22 Am, I got a phone call from one of my friends from Mangalore who informed me that my E-mail account bearing ID “[protected]@hotmail.com” has been hacked and the hacker was requesting for monetary support from him. I tried to log in with my usual password to my E-mail account bearing ID “[protected]@hotmail.com”. But it was not possible I tried to recover my password using different options provided in the hotmail help center. I was asked to furnish details which were difficult to recall as the mail was created long back. The male was created about eight to nine years ago. I furnished the details whichever I could recall. I created a new E-mail account [[protected]@hotmail.com] as per the instructions in the form to which status of my request was sent. Inspite of giving more information as per the directions my request for account recovery was turned down stating that ownership of“[protected]@hotmail.com” could not be verified and issue number was closed.
I wish to bring to your notice that E-mail account bearing ID “[protected]@hotmail.com” has been hacked and is being misused. I would not be using this E-mail ID in future and I wish to close this account. I request you to kindly resister my complaint for further action and kindly oblige.

Thanking you,
Yours Sincerely,
B.N.Kumarguru,
[Dr.Kumarguru.B.N]

My experience was here in Arlington, Texas. I just did it for fun to see how and what it was all about. The lady I talked to (Jessica) said there are no fees to audtion but I knew I was going to pay something so I didnt bring my wallet just in case they sell me. I dont think its a scam but I do believe they are just trying to get money the best way possible. They want only new faces and people because most likely you want have a portfolio. I won the "first round" in competition but there was like 8 others that won and like 2 that didnt make it. Furthermore, American Mall Model search have been at the Parks Mall for weeks everyday at least twice a day and ALL these people are winning. What got me is that I didnt have the money for a photo shoot that day. I understand I need one and HAVE TO PAY FOR ONE BUT I could ONLY pay that day and nothing else. I told her (Trinie)when I come to the photo shoot I dont mind paying then but she said "do you really want to do this" and Im like "yeah". Well I want photos anyways so i didnt mind paying but she told me I couldnt go on if i didnt at least put something down today. Ha! If this wasnt for mostly your money and mostly love my talent and beauty they would let me come back to pay. Basically, this is just for money and the odds are veeerrryyy slim. For a company to have been here sooo long. WHY I HAVE NOT HEARD OF ANY OF THE MODELS OR ACTORS THEY CLAIM GOTTEN CONTRACTS. They were ONLY small jobs that they had. You'll have a better chance to keep entering into tv contest. If this is really your passion go for it and invest in yourself even if its by slim chance but dont let this be your only option.

My @hotmail account worked ok for more that 10 years.
A week ago I realised my account dah being hacked and an email with a link was sent to a lot of my contacts.
I changed my password and worked ok for 1 day,
Suddenly my account was blocked by @microsoft.
I sent all the data I could remember and got a personal ID number.
Then a mail from them to another account giving me a link for a private forum were I should get an aswer within 24 hours.
After 3 days no answer. No other way to contact them. So frustratring!
If anyone have an idea or what to do I'll aprecciate. I looked all over the hotmail site, other links but nothing.

In the recent past I was looking for a new telephone system for my office and I googled several companies in the Washington D.C. area. I came upon a company called Telforward. I also found this site Pissed consumer with complaints about the company. Well I had to see for myself if the complaints were warranted. First I went to their website telforward.com and it was a very shoddy web page that was lacking in information and just plain boring. Then I found their new web page at www.telforward.com and it was totally new and advertising a new system they are selling called the UC-iPBX. I scoured the internet to find info on this product and found it to be a starbox from a company called star2star. I also found that the new Telforward web page is just a rearranged copy of the star2star.com website and leads you to believe that they are a large company capable of providing great service. I even contacted some of the customers that are quoted on the website and they have never heard of Telforward. Flooring America said that their system is 10 years old and that they never purchased equipment from Telforward. They also said that they do use them for service because they have one person on the staff that has been managing their systems longer than he has been with the company. Me being a trusting person, I decided to visit the company to discuss my needs. Let me just say that Telforward lacks forward motion.

As I drove in I had to check the address because it was in an old run down building. I stepped inside and the Telforward office was a real junk shop crammed to the max with empty boxes and old furniture. I met with the CEO and while speaking he mumbled and paused several times during our conversation as if trying to remember his sales pitch. I noticed that he was trying to use a lot of manipulative phrases and it was obvious he was trying to mimic by body language which is a trick to make someone feel comfortable. Bottom line this company is broke and starving and seems to be led by incompetence. Misleading and deceptive

I ordered the Google cash CD for 3.99 a one time charge. The same day I received the cd I was charged 69.99 which made me overdraft on my account all in which totaled 255.32. I called and cancelled and I was charged another 69.99 which overdrafted my account again. I just want my money back and their phone is always busy. Another rip off was free Grant money instant access which charged 94.99 and will not give me back my money. I will never trust anyone online again.

Every business wants a 1st place ranking on Google. More leads and more business, what business wouldn’t be tempted by that.
Before Google’s advertising program ‘Adwords’ appeared on the scene, creating a Google friendly website and targeting the free organic listing was the only option. In stepped Adwords, this offered businesses the opportunity for a page 1 ranking in no time at all, albeit a paid option.
(The adwords listings appear in the red boxes, the organic listings in the Google box)
Now Adwords management companies can deliver first page results and plenty offer a great service in doing so.
However over the last couple of years I’ve spoken to quite a few people and clients that have been offered Adwords management and 1st page rankings from companies claiming they are somehow associated with Google, and are authorised Adwords resellers when clearly they aren’t. The sales pitch is misleading and the service that they offer although it sounds like a great deal isn’t quite as good as it seems.
The pitch usually includes:
1. First page on Google permanently over the duration of the contract
2. Unlimited clicks for the traffic that will go through your website
3. 24 hour, 7 days a week listing.
4. Buy in bulk keyword offers

Struggling neighborhood non-profit, Google disputes over excessive ad charges and aggressive telemarketing

A billing disagreement between Google’s Adword and a fledgling neighboring non-profit has remained unresolved. Alleged aggressive ad marketing practices that lured the new startup into an expensive service may contribute to its demise.

Tony Coleman, manager and executive director of the year-old non-profit Bikes for Life, exhausted all efforts with Google to reverse or at least credit part of the invoices that started when a volunteer activated the “Adword” account promotion without his knowledge and after giving in to persistent telemarketing by Google Adword salespeople.

As Google explained to Coleman’s volunteer, Adword is supposedly geared to allow businesses to control their own advertising and elevate their brand thru search engine optimization. Coleman was unaware that each “click” on an ad is billed to the advertiser by internet users that may or may not be prospective customers.

“The more I discussed my situation with colleagues, I found out that there was no truth or benefit to signing up for Adword; anyone in the world can click on an ad, but still not generate any sales leads, ” said Coleman. “This is where I suspect that Google may be taking advantage of small startups such as Bikes4Life through predatory and aggressive marketing.”

Three months had passed when Bikes4Life was billed more than $900 of Adword advertising. Business hadn’t picked up for Coleman since then proving no benefit to the struggling nonprofit on the verge of possibly closing shop due to the effects of the economy.

Despite feeling that he was scammed, Coleman contacted Google Adword to terminate the service and negotiate payment for the invoicing due to the nonprofit’s limited income stream. Google refused to negotiate and insisted the charges and the sales approach were legitimate.

Bikes4Life is a West Oakland local non-profit bike shop in the neighborhood that helps out at-risk youth through mentoring and vocational training. But as with a lot of non-profits, Bikes4Life has also been struggling to stay afloat and may have to close its doors due to lack of funding.  

Unfortunately, slick predatory practices to acquire more unsuspecting customers have been on the rise taking advantage of unsuspecting small start-ups. Google’s focus on domination, diversification and expansion of its presence in cyberspace, it has set its sites on small start-ups.

"The public should beware of this Adword pay-per-click advertising service Google is offering because it’s an easy way to be taken advantage of, “ said Coleman. “I have every reason to believe that my experience proves that Google has been very aggressive in their targeting small businesses and organizations.”

In the spirit of corporate social responsibility, Google may have worked out a reasonable payment arrangement with Bikes4Life, however, the non-profit has learned the hard way that the best interest of the customer isn’t one of Google’s core values.

Anyone interested in helping Bikes4Life remain in business to sustain its mission of helping disenfranchised youth, please send checks written out to One Fam/ Bikes 4 Life to 1600 7th St., Oakland, CA 94607.

The American Psychiatric Association has affirmed homosexuality is a mental disorder. This morning there was an ad from google chrome on Hulu extolling this mental sickness by saying "it only gets better."

This is not only deceitful, but is also an attempt to elevate a mental derangement - by definition - to a level of legitimacy. Will google next decide to do this with a psychopathic killer mindset? Why would Hulu allow this type of content?

The root cause of the psychopathic killer and the homosexual is the same - mental disorder and sickness. These people legitimately belong in a place where they can receive the mental care they need.

This is not a civil rights issue no matter how much these mentally impaired people want it to be. Their condition is NOT comparable to racism b/c a person cannot change their race, however, a person with this mental disorder can be cured. The facts are that many have been cured.

Check the facts out. You will find there is no factual way to deny the truth of what has been said in this post. A hysterically emotional stab back at this posting does nothing by show support for what has been said here (ad hominem - look it up).

This also is in direct contrast to thei claim not to have false advertising - see attached picture:

I received a call to audition. However, when I arrived no one was at the stage that the company had set up. I called and left a text message like it said and still I got no response. I was unsure about it in the first place after reading reviews online, but figured I would at least see if they would tell me I had to pay. Long story short, no one showed up and I stayed at the mall 4 hours later, and there was still no one there. I can't seem to understand how a company can give you a specific time for an interview and never show up; a bit odd. Not only that, but I was told to come at 7:15 in the morning, I could have stayed sleep.

Some people are big idiots when they complain about American Model Mall Search. First of all you only have to pay if you do not have a portfolio. Many of the interns assume that you do not have one so they fill it out for you. You do not have to pay if you have a portfolio and resume on hand. Since there are little kids auditioning who obviously do not have that, they use this fact to fund their operations and keep the business open. I took my little niece to this today and it is legitimate enough for me. She did not know it was an audition of some sort, but she still made the best of it. The people were friendly and even offered to help those who did not know how to do the cat walk. I believe this will be a good experience for her.

This was the greatest experience for both my child and myself. A couple of months ago my child begged and begged for me to fill out the card with her information, so I did; thinking what is the harm. About 2 weeks later I had received a phone call from AMMS, the lady was asking about my childs experience/personality. After I had told her she was shy but breaking out of her shell the lady was about to tell me that it was not a fit for my child but then I had explaine d that this was all of my childs idea and not myself. The lady then said ok so she may be ready. That was on a tuesday and my childs try out was for thursday. We showed up and there was about 10 people, kids and adults. My child was not a top pick and actually Toby the photographer actually had a talk with us about how she is still a bit shy but that if I felt that she could then he would let her go on to the next round. I answered him that with a bit of practice she would be able to do it. I felt sorry thought because there was another child that did not make it not even with a second try out. So my childs photoshoot was for the following day; yes, I paid the $150. The auditions was for the next day Saturday. We showed up registered, received the photoshoot CD (42 pics total). I paid for the audition CD $25. My child did really well; especially on the cat walk. About a month later (I was getting a bit worried) I receive a phone call from AMMS and they indicate that my child has won the 1yr contract. About 4 days later I receive in the mail the contract packet and the audition CD. So for myself I did not see this as a scam because I have received everything I paid for. Also the pictures of my daughter are absolutely beautiful. Toby the photographer was instructing my child as in how to pose. I wanted to upload one of the pics but the size's range between 4.88 - 6.45MB and the max size is 2MB.

Yesterday we received several HARRASSING PHONE CALLS from [protected]. Call came lot of static on line...voice anserwing..."Google Phone leave name"...! Call regenerated several times after that! I Finally called back to advise the SYSTEM TO CEASE AND DESIST! Voice Anserwing: "Google Phone leave Name...(switched to another voice mail system)...Sharron Angle/John McCain...leave message" ! Probably a ruse! Checking the Internet found sereval files referencing similar calls...SEE FOLLOWING attached:
"""About 370 results (0.04 seconds)
Search Results
[protected] - who calls me from [protected]?
7 posts - 7 authors - Last post: 3 days ago
Got a call from [protected]? Report it and help to identify who and why is calling from this number. not happy. 30 Oct 2010 ...
whocallsme.com/Phone-Number.aspx/[protected] - Cached"""

We respectfully request this number be closed down and perpetrators prosecuted!

Sincerely,
Tom and Gail Packer
[protected]@sbcglobal.net
[protected]