The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

American - Leisure / Unauthorized credit card charges

1 CA, United States Review updated:

I too have been a victim of american - leisure - easy saver - emi. In my case it went on for 11 months without my knowledge. I was deployed with the military and someone else was overseeing my checking / debit card account statements. They didn't realize this was an ongoing unauthorized charges, after i had ordered flowers through "fromyou flowers.com".

Though, i see most of the complaints are affiliated with "proflowers.com' and their associates. I thought i'd mention that there are other companies that send credit card information to easy saver - emi, as well without authorization. Additionally, i never received any emails or regular mail that i had become a member or authorized the monthly charges.

After, i returned from my deployment and saw these charges i immediately called [protected] and demanded to speak to a supervisor. Of course, there was the explanation that i had authorized the charges. I stated i wanted to see it in writing for the record. At this point, the supervisor said that wasn't possible. She offered to refund only 6 months and i said that wasn't acceptable and would report this. She then offered the full 11 months refund. I asked for a confirmation to be sent.

Below is the confirmation sent and will update on this site if the total refund isn't granted.

- - - - - original message - - - - -
From: customerservice@encoremarketing.com
To: xxx
Sent: wednesday, april 15, 2009 10:48 am
Subject: credit confirmation

Mrs. Xxx
This email will confirm our conversation today regarding the easy saver
Rewards membership. To reiterate our conversation, i have canceled the
Membership and, as agreed, issued a total of 11 refunds in the amount of
$14. 95 back to your credit card account. These refunds have been
Requested today and if you do your banking online, you may see those
Refunds as early as 48 hours.

If you have any questions, please do not hesitate to contact us.

Sincerely,
Missy baer
4 / 14 / 09

Di
Sort by: UpDate | Rating

Comments

  • Tj
      19th of Aug, 2009
    0 Votes

    Great tip. I followed your instructions and they were very helpful. They said that if you call easy saver or american leisure themselves they do not have the ability to cancel your account. Thank you for your help. They said they would immediately cancel and refund payments. Good looking out.

  • Dm
      31st of Aug, 2009
    0 Votes
    Emi American Leisure / Easysaver - Billed monthly by both companies
    New Jersey
    United States
    Phone: 908 537 2731

    2 seperate bills on credit card statement by both companies

  • Cr
      5th of Oct, 2009
    0 Votes

    I had the same problem! I signed up through a radio ad and was assured that there would be no other charges besides shipping and handling, then they billed my account twice for 16.95 each time. I called the number above and I talked to Lisa. She was a huge help and didn't even question me. She immediately cancelled my subscription and my bank account will be credited back within 7-10 business days!

  • Ss
      3rd of Nov, 2009
    0 Votes

    I called the number and was able to talk with someone. I called within my trial period and they kept trying to tell me they are going to make a one time charge. I told them "no" to cancel my subscription and they kept trying to sell me something. They lowered the price 3 times before they finally got the picture that I did not want to be charged, I did not want the product I just wanted to be canceled. It took about 20 min of me saying "NO I JUST WANT TO CANCEL". Talk about persistent.

  • Lb
      8th of Dec, 2009
    0 Votes

    Good job to those who were able to get there money back! It gives me hope! I have also been a victim and am currently trying to get my money bank. I noticed the charges to my account this past Oct. and it has been going on since last Nov. (2008) They took 16.95 the first time on my debit then two months later charged the same amount twice. I feel that I should have been more observant. As a student every dollar counts and I always would check my account now and then but never noticed American leisure charges. My debit account is a joint one with my father and this is an issue I need to clean up! This has never happened to me before. I feel very irate and upset. It's so wrong to steal money from people's accounts!! To see that it's happening to so many people on many different sites and forums shows that something needs to be done to shut down this company!

    I closed my debit account so that they can't charged me anymore and did call to demand my money back to a worker there (not a supervisor). He said that I had your information. I have no idea how they got it. I never heard of them and don't apply for memberships. I managed to get 2 refunds back out of 10. I'm going call and demand a supervisor. I filed a claim w/my bank (bankofamerica) and they can't help me get all my money back due to time constraints (?).

    my question is, when I do get the refunds back from american leisure, how can they refund me if I closed my account? Should I ask for a check??? Please any advice would help me greatly! Thank you!

  • Lb
      9th of Dec, 2009
    0 Votes

    OK! I just called them...talked to an associate, then got connected to Missy Baer and as diane above had said, she debated a bit and said I did authorize but as we kept talking she first offered me 4 months back I said that wasn't good enough. The next offer was for an investigation on my phone call recordings and for 6 months back. I said that's ridiculous I did not call and talk to your company last year. She then said to hold on and she was going to talk to he supervisor. After awhile she came back and said that they can offer me a full refund (12 charges!) back! She was helpful and said she would mail me my confirmation email and I could call if I had any more questions. SO for those who are victims KEEP FIGHTING!! Good luck!

  • Ka
      20th of Feb, 2010
    0 Votes

    I have been charged amounts for months without my authorization-I am furious and need help getting my money back that was taken from my debit card.

  • Fa
      22nd of Feb, 2010
    0 Votes

    In defense of American-Leisure, I was aware of that my credit card would be charged and gave them permission. I thought I would quickly get the free $25 gift card and cancel before my 30 day trial period was over. Wrong! In order to receive the free gift your account has to be open. The entire process goes as such, send in the card to receive the form to request the free gift, 2-3 weeks, after the request form is sent, it's another 4-6 weeks. By the time you receive your FREE gift, you have actually paid for it with monthly charges. Wow! What a cool scam they have going on. But one thing I can give them credit for, they canceled my membership upon request.

  • Nw
      2nd of Mar, 2010
    0 Votes

    I just got off the phone with these people. Yes! A real person. They claim they are going to credit the money back to my account & stop all charges. Don't know if it's gonna work or not but we will find out. DO NOT press " 1 " to cancel!!! Put in the phone number that you used to order something off tv (that is where they got your card number) & they will transfer you to someone who can help you. You still need to contact your bank. ezpically if you live check to check like me & got overdraft fees from these jerks stealing your money. They said the money should be bak in my account in 7 to 10 days.

    1-877-564-8538 is the number for American Leisure AND Easy Saver

    I was being charged 16.95 a week from each of these "companies." You can uses the same number for both.

  • Ll
      5th of May, 2010
    0 Votes

    This is making me mad How do I get them to stop charging me?

  • Ll
      5th of May, 2010
    0 Votes

    I am so mad

  • Mi
      19th of Jul, 2010
    0 Votes

    My Mom is 83 years old and like many seniors she falls for anything, especially if it looks like a bargain. (I won't even get into the envelopes that look like invoices or subscription renewals.)

    I'm currently taking care of her bills because she is in the hospital and I saw two charges on her checking account statement from EZ Saver and American Leisure. Each charge was for $16.95.

    I called EZ Saver at 888 595-9380 and kept pressing 0 to reach someone in Customer Service. I spoke with a nice woman named Katie. I asked her what EZ Saver is and she informed me that it's a discount buying program.

    She told me that my Mom had signed up for EZ Saver after purchasing some clothing from Blair. Apparently she'd also signed up for a discount travel program called American Leisure, which is the other $16.95 charge. The companies are related. I don't know when this started because all I have is the most recent checking account statement.

    I could have gotten all up on my hind legs about this and accused these companies of being vultures who prey on the elderly but I knew my Mom had in fact likely signed up for these discount services.

    I approached Katie as a human being and she responded accordingly. She was very understanding when I explained that my Mom doesn't always use good judgment these days. She willingly cooperated with my request to cancel the accounts. She was kind enough to cancel the charges on the current statement as well as the ones on the upcoming statement, which won't arrive until the end of this month.

    I have to say that Katie went a long way to mitigate the stigma attached to both companies, and I encourage anyone who feels they've been scammed to pursue resolution of their situation.

  • Je
      7th of Dec, 2010
    0 Votes

    I too ordered from a flower company- trying to remember which one. I recently noticed 2 charges a month for the past 10+ months of 16>95. I NEVER authorized anything or signed up for anything. I called the number suggested above 877-564-8538 and received a recording that offered an option to cancel my membership it asked for my number. I entered my number and it gave me a 14 digit confirmation number. I have no confidence this will work. I do not understand why, with so many complaints there is not some investigation going on. Ii am going to research a site that investigates on line fraud and will post anything I find out. They have taken close to $400 dollars from me.

  • Tp
      22nd of Jan, 2011
    0 Votes

    I work for myself but someone handles my accounts but now I'm am refinancing my house after a long divorce. I just found over a 12 months or more of 2 monthly charges of $16.95 from those 2 companies!!! I am fuming!! I have no idea what they are and I never authorized anything. I don't do memberships like that. I tried the number for Emi and all I could do was enter my phone number to cancel and received the confirmation number and thought I could then reach customer service but it hung up. I tried back but there weren't any other options!! Next I tried Easy Saver, it answered Money Edge and their offices were closed. I'll try in the morning. I'm calling my bank to inform them. This is a debit card and I'd like to see what the heck these companies say I authorized.
    What a scam. Look at how many complaints there are against them. No telling how many people they are taking advantage of who don't even know it's happening, like our grandmothers for instance. They should be ashamed!!!

  • Lv
      8th of Feb, 2011
    0 Votes

    We also have been charged by EMI American Leasure and Easy Saver, It started in May 2010 - Amer.Leasure $1.00 and $1.00 - Easy Saver. We never called and did not order ANYTHING from them that time! Charges increased next month (June 2010) to two times $16.95 same in July 2010. In the August 2010, September 2010 and October 2010, those months only Easy Saver charged us $16.95. Total amount is $133.70. This has never happened to us before to be charged amounts for months without our authorization, we need help getting our money back. We need some advice what to do.

  • Mr
      3rd of Mar, 2014
    0 Votes

    In reviewing my elderly audit's checking statement (I am her financial manager) I came across several American Leisure automatic withdrawls from her account. In questioning my aunt, she advised me that she received a call from them, and she had said no to any cruises or trips. They asked her for a special number so they could keep her information on file.. and asked got the "silly numbers" at the bottom of a check.. she provided them and now there are continual automatic withdrawls - and the amounts total well over $1, 000. Beware folks. American Leisure - Danger Will Robinson, Danger!!!

Post your comment