American Home Shield [AHS]
reviews and complaints

AHS claims code violaitons or improper installation to avoid paying for replacement items or expensive repairs. Before giving their contractors "the additional costs" or cutting your losses, contact your own contractors for an estimate and ask them to verify or discredit the AHS contractor's claims of code violations or improper installation. Take this information and file a complaint with the BBB and your attorney general website. AHS does respond back to them and it gives you a mediator to work through to get your satisfaction. Plus it changes their BBB rating if everyone complains forcing them to eventually honor their contracts without the hassle.

2/18/10

My claim to repair leaky faucet valves was denied because the knobs were off when the repairman looked at it and he said that he could not diagnose the problem even though I had the knobs nearby and I even offered to turn the water on for him so that he could see that the problem was obvious. The leak had caused the tile around the area to fall and we had cleared out the falling tile so he said that the site was not intact so they denied the claim. I called them and told them that I would not be renewing their contract.

I called AHS on Sunday to file a service request on our hot water heater. I heard back from them on Monday as it was a weekend. A plumber looked at the heater on Tuesday and verified it needed to be replaced but moved over a few feet to be up to code. Of course this move was not covered and was double what it was to install the unit.

I called AHS back and asked how much cash they would give so I could switch to a tankless heater and not have to move the pipe. They failed to inform me that a cash request would take up to two days in the mean time, the service request was postponed. Finally after I had enough cold showers I gave in and canceled the cash request.

AHS called the plumber and gave them the go ahead. The plumber goes to pick up the parts on Thursday and AHS had not sent over the paperwork. Here I am, a professional, sitting on my butt waiting on AHS to finish the paper work I filed 4 days ago. Meanwhile, my plumber is pissed because the rest of his day is screwed because of this little incident. I just hope he doesn't take his anger out on my plumbing!

This company is only willing to give us 1/4 the value of our Dacor dishwasher unit or try again to fix the problem. We have been in this home for 1.5 years and the dishwasher has broken 5 times. Plus, as always, this is just like an insurance company where they make it difficult for you to get a fair resolution hoping that you will just go away! The service providers appear to be upfront but AHS seems deceptive. I have two homes under this company and I will ditch them...anyone know a good home warranty company?

I have had active accounts with them; multiple units for years. Recently, one of the heater blowers in a condo broke. They sent a tech; he didn't even bother to open the unit. He called AHS and submitted a verbal report that the unit was (a) installed wrong and (b)failed because the filters were not replaced. For this, I had to pay my share on the spot. No receipt, no report to me.

I obtained AHS permission and called a tech using the condo association referral. They came and confirmed that's how all other heaters were installed; and they showed me how the blower fan broke. It was a pure mechanical failure, thru wear-n-tear.

I will stay away from the minute details. But, the circus started with AHS not paying for the repair. They continued to maintain their position. They refused to write to me on their position, despite repeated requests.
I was upsent and took them to the court after months of pursuit. A grumpy, rude lawyer was sent to represent them. I had certificates from the repairing tech company to confirm that their position was wrong. Finally, they paid for the repair cost; nothing else, not even the court cost.

After two months, when the renewal came up, guess what they did? They just dropped me from future warranty service. I guess they expected me to meekly accept their one-sided judgment and not contest.

A classic example of service! Made me thrilled about paying them for several years with my trust; just in case I evere needed service they would stand by!

During last summer when the temperature was over 100 degrees our home Air Condition Unit went out. I called AHS who said they will call back in a couple of hours with a number for an AC repair company, but never did. I called back and the girl on the phone told me if I can find my own repair person that they will reimburse me after my AC is fixed. Well, I found a company who charged me an extra $75 for being a Sunday, but fixed the AC. I called AHS back after the repair person left to tell my bill waas $ 715! But they told me that I should have called first before I got my AC fixed, but I told them that their CSR told me all I had to do is find someone and get it fix and call afterwards...I even repaeted what she told me and there was noting about me calling first to get an okay. I demand AHS to listen to their so-call recordings of when I called but they they stuck to what they said. And another thing I called three other repair companies that refuse to do business with me because of AHS until I finally found one that would. I gave up trying to get my mooney back from AHS and will not recommened them to anyone.

Sat. 9/26/09 2:50 pm service request
Dispatch information service fee
_
Dispatch number : 158xxxxx $ 60.00
service contractor assigned
vendor name : us heating & air conditioning, inc
email : [protected]@usairandheat.com
phone : [protected]
Service item (s)
air conditioning (central-electric)

Friday 9/28/09 ushac technician arrived at 4:00. checked out a/c determined that compressor was bad. said that most likely they would replace outside (condenser) unit since unit is about 30 years old. he said they could probably do the install this thursday. great that’s not too bad. only 1 weekend and half the week with no a/c. yeah right!

Friday 10/2/09 (1 week since technician was here) called ushac spoke to nicole to check status. she said there were some non covered items condenser pad $150, tie down straps $150 and disposal fee $75 total for "non covered items $375.00 I found the pad and tie down straps locally from a supplier (yes the exact same pad that they brought to use because I didn't tell them I already bought one) for $37.02 out the door with tax! I told her about florida law stating mismatched systems 13 seer outside with older 10 seer inside unit and being noncompliant. she was going to call ahs and get back with me.

Monday 10/5/09 (90 yesterday and today) 11:45 called ushac spoke to nicole. said that she was getting with her manager.

Monday 10/5/09 called ahs spoke to naomi she had spoken to ashley at ushac who was talking to"home inspector"? I asked about cash out option at this time.

Tuesday 10/6/09 9:30 lacricia called me from ahs cash out amount $766.87 for condenser. I told them that florida law states that units can't be mismatched and must meet 13 seer efficiency standards.

Wednesday 10/7/09 (91 today) 6:25pm called ahs spoke to lindsey. she transferred to mike in contractor assistance or auth department or whatever they call it there. he stated that there was a request from ushac for an inside unit replacement.

Thursday 10/8/09 (91 again today) 11:40 called nicole at ushac. waiting to hear back from ahs. she said that she spoke to them this morning.

Thursday 10/8/09 12:50 called ahs spoke to lakita. more b. s. ahs contractor assistance is getting with ushac. they were authorized to replace condenser. now ushac wants to just replace compressor?!? ahs said they would not put a compressor in a 30 year old unit.

Thursday 10/8/09 3:10 called ushac nicole out of office checking on an order should be back in 30 min.

Thursday 10/8/09 3:45 called ushac spoke to nicole said manager is getting order together. they will call back later today to schedule. still couldn't say what was going to be done. sounds like a line of crap since"order was being put together and she couldn't tell me what was going to be done!?

Thursday 10/8/09 4:00 called ahs spoke to daniel. I again told them about the florida law and code n1100.0.2 which states that matched systems are required and may be verified by ahri data, accredited lab, manufacturer’s letter, or letter from p. e. state of florida

Friday 10/9/09 (2 weeks since technician was here and another week of temps in the 90's with humidity to match) 11:35 call from ahs (mike?) said that both indoor and outdoor units were ok'd for replacement but there were $760.00 in non covered charges.in addition to the pad, straps and disposal for the condenser as listed 10/2/09 there were plenum modifications to "make the new inside unit work with my existing ducts", "duct work", (sounds like a double dip there to me and b. s.! ahs does cover these when needed to maintain compliant as per section e of their covered items!), and permit cost. ok 1 thing that is not covered and I don't have a problem with. funny how a permit was never mentioned before. think one would have ever been pulled?

Monday 10/12/09 11:00 called ushac nicole not available, she was on phone and had 2 more on hold waiting. left message to have nicole call me.

Monday 10/12/09 3:45 called ushac again nicole not available. person (not sure her name) said parts were ordered 10/7 but didn't know if parts were there or not or when they would be. left message again to have nicole call me.

Monday10/12/09 5:20 nicole called and left me message saying that half the parts were there and she was waiting for the other half.

Wednesday 10/14/09 4:00ish nicole called and said all the parts were there and they could do install tomorrow! great! but I work for a living and had appointments that could not be moved. I moved an appointment on friday and we set up the install to be done on friday at 10:00.

Friday 10/16/09 install day! looking forward to having a cool house for a change! early meeting done, drop off items to customer done, appointment done. let’s get some a/c now! as I am rushing to get home, 9:50 phone rings, I know this number it's ushac I bet they will tell me that they will be at my house in a few minutes! woo hooo! wrong! nicole from ushac "we won't be able to do your install today. one of our installers called in sick and it is raining outside." you are kidding right? it's not raining here! I cleared my day today for this! "we can put you down for monday" no! I can't! I moved appointments from today to monday! this is a joke right? it's not raining here! looks a little cloudy but not bad out. this is b. s.! "i'll see what I can do. let me call you back."

Friday 10/16/09 10:20 nicole called. "we can be at your house in about an hour"
about 11:30 the installers arrive and get to work. everything going fine. almost done and one guy gives me paperwork to fill out and collect the money for non covered items of $760 which were to be itemized and were not. also I see it says "change out 2 ton split system" woah! I had a 2.5 ton system! I double checked numbers and sure enough I had a 2.5 ton and the new condenser was a 2 ton! son of a b*! call ushac got nicole and ask about the charges then said we have a bigger problem. the unit you put in is a 2 ton, what you took out was a 2.5 ton. she responds "according to the numbers on your old unit it was a 2 ton" stop! no it wasn't! I know the numbers and it was a 2.5 ton! she transfers me to norm (the manager?). we get the 2 ton 2.5 ton mix up handled. "ahs sent the wrong one but i'll authorize the installers to get you up and running with this unit so you can have cool air and expedite the correct condenser order" ok now what are all the "non covered" charges? well we have a new hanger kit. a what? the kit that mounts the inside unit. um no they used the one that was there! (I am looking at in the attic) now he is on the phone with the installer that's outside and I hear him say nope we were able to use the old one. ok that’s $150 off next, pad and hurricane tie downs. nope nice try I supplied them! that's another $300 off what else? disposal, I am going to dispose the old components myself. I will take to recycler. back and forth about how he can’t leave it because it has refrigerant in it blab blab b. s. it doesn’t have refrigerant in it the system is open! by the time that was all done I only owed them for the permit charge of $130.00. that is the only thing that was not covered by ahs.

Tuesday 10/20/09 ushac came out and changed out 2 ton condenser with proper 2.5 ton condenser. I asked the technician to check the heat as it seemed to not be heating that well, not like the old unit. he did a quick check and determined that the heat was coming on and it was working. I knew it was coming on but it wasn’t blowing that warm. well ok. at least I have a/c but it doesn’t seem right.

Sunday 11/1/09 while disassembling the old components to take to the recycler I discovered why the heat wasn’t working that well. I knew that the new heat strip was a 5kw strip. I wasn’t sure what was in it before. I thought it was a 5 kw but nope! it was a 10kw! that explains why it wasn’t blowing that warm!

Wednesday 11/4/09 so here we go again call ahs on wednesday and they dispatch to ushac. ushac called to confirm the request and they said they could come and install the 10 kw strip tomorrow if they had in stock. they would call back. it’s now 5:05 on wednesday and no call back. I wonder how long this is going to take to get this replaced now!

Saturday 11/7/09 9:30pm well no follow up or any other calls from ushac. I did get an automated call from ahs inquiring about my recent service request. typical ahs automated bs where you have to listen to the entire line of crap before putting in a number. I didn’t have time for that crap and hung up after trying to speak to a rep but just was sent to the beginning of the recorded message! also nobody has been by from ushac as the installer said they would to do their “final inspection” before the county came and did their inspection to close the permit.

Don't buy the warranty. I have an oven that needs repair for nine months and the customer service rep just sends people out to repair the oven. It works for a day, then dies. I have refused to pay anymore "service fees" (what a ripoff). Instead of simply replacing the oven, they just send someone else out to work on the oven then it still doesn't work. You would think that these brainless people would figure out that the money they have spent on repair people, they could have bought a new stove/oven and saved money.

American Home Provided the home warranty on my home I purchased 06/23/09. It is suppose to cover all major mechanical systems.

08/31/09 I came home to 95 degree tempetures inside my home. The next morning I call AHS to use my warranty. I was told by their service rep they contact their contracted companies and their company would contact me within the hour to make a appointment. They gave me the name and number of the company, Tri's heating and air. By the way this a/c company was 80 miles from my home.

5 hours later no call. I had to contact the a/c company and set the appointment. The sheduled me for 12 noon 0n 09/02/09. The next day 12 noon comes around no service, 1pm no service, 2pm no service. I call tri's heating and air. The rep tells me no one is coming to my house because they don't have enough repair men. Don't call me, fax me or email. Just don't come.

I call AHS and the rep contacts another company and gives me their number. I call this company and they come out within the hour to my house. Dave Broussard heating and air, I have nothing but good things to say about them, Excellent. The service tech examines the a/c unit and lets me know its the condensor and the a-coils and they need to be replaced.

30 minutes later I get a call from AHS explaining what it is and they are going to fix it By Friday. The service tech lets me know they will be out friday when the parts come in. An hour later I get a call from the tech letting me know that AHS wants a second opinion. Think about this, they don't trust their own companies they contract with.

I call AHS. They want to send out the same company that didn't show up the first time to get a second opinion. I've talked to three about 5 reps now and they all say its to protect me.

Well today is 09/03/09 at 12 noon and no contact from Tri's Heating and Air. I've called the home office and am trying to contact the President of the company, Dave Crawford. He has some type of Presidents committee to handle complaints. Called at 8 am this morning and have not received a call yet.

The labor day weekend is coming in two days, thurs today, doesn't look like I'll have a/c till next weds or thurs, because monday is a holiday.

My advice is DON'T BUY YOUR WARRANTY WITH AMERICAN HOKME SHIELD.

They don't trust their own service people and don't honor your business.

Dear group,

Looks like it pays to do your homework! I was told by a co worker about this organization. He seems to have all the good
Luck, but it seems others are suffering. Looks like, i'm better off
Having tim "the tool man" taylor doing a better job than these
People. This is the information I got, and this is the website I
Came across. I hope this helps other unwary souls that deep
Down, we must also stick together, despite the snitches who sell
Out for money. Take my word for it, do your homework,
And before you a precious penny goes to these organizations,
Check out how good or bad they are. You might be better off
Alone with cats, than with the wrong woman! :)

Shalom,

Irishmantx

I had signed up for the home shield insurance, hoping to get honest and reliable service for my condo. However, both times when I asked for plumbing service via American Home Shield (AHS), the experiences were terrible. First time, the company Rescue Rooter came after the time window they promised, and being late to my work, I could not wait any longer. The company charged me a service call fee. AHS instead of helping me, forced me to pay their service call although I did not even see the service person. In the second time, when I asked for another plumbing service, AHS set me up with a company called Roman Sharf. I had never heard of this company so I asked for the review. AHS said there is no review, and this is the one and only one company they could send my service request to. I asked to speak to a supervisor, and the supervisor Heist said, “It is the AHS, not the customer, has the right to select the company for the service request the customer orders”. What kind of service is that?
In addition, they say “We are here for you 24 hours a day, 7 days a week, should you have a breakdown of your covered system or appliance.” Be ware, if you need service on a weekend for your home, they will tell you they can only guarantee the service company (which they select exclusively) to call you and set up an appointment on Monday.

They have 3 call centers probably paying teenagers $8.50 per hour so you never talk to the same person twice. You are constantly placed on hold and after 5 days of run around are told they do not cover that and that it will be and additional $600 to have it fixed. You're better off hiring your own reliable repair services. I wish I had checked them out here first.

This summer I called AHS to place a services call for A/C repair. The unit was leaking. This is the cover letter sent to Mr. Crawford, head of AHS. I had sent pictures and a 13 page detailed report of how 3 contractors could not diagnose the leaking drain pan and how after 4 weeks and 100 degree temps needed to find my own contractor. AHS would not reimburse me the $425 for the repair.

The lack of customer service afforded to me by their reimbursement department and a declined response letter was very disappointing. They pay mostly substandard contractors a fixed rate and when the repair is more than the fixed rate these subs do the very least or nothing at all. i suggest all readers to find another company.

Dear Mr. Crawford:

Following this letter is another correspondence I sent to your AHS Reimbursement request department a few weeks ago. I received a call from the Reimbursement call center on 6/9. I have to say the scripted response and lack of customer mediation to the request could only point to absolute focus on bottom line numbers and mirrors the many negative postings on various Internet sites.

As you read the below, I can not believe 4 weeks of time and 3 A/C vendors could not diagnose a problem and correct a condensation tray leak issue. In Phoenix, where it is 100 degrees, A/C repair is vital, especially in a rental unit. I had no choice; even after a second call escalation, to hire my own company for resolution. All indications point to the prior 3 A/C contractors being able to correct the issue. These contractors most likely evaluated the flat rate they would receive as less than the cost of the repair. That should not be my issue as I have been a customer for many years.

I am contacting you to escalate resolution of the documented complaint and as such am requesting your approval for reimbursement of the following:

1. Reimbursement of $425 and,
2. The waiving of two of the service fees for these three vendors. One contractor, [name withheld] found that the unit needed Freon and that was addressed, however the original leak problem still persisted.

American home shield is a bunch of cheats and liars. Last year, my heat pump broke and AHS charged me $300 to fix it. They did a poor job and the unit broke less than a week later. They came out again and charged me another $575 and the unit broke again a few months after that. When I called the last time, I was able to get the to replace the rest of the unit at no cost to me and I finally have a completely new unit (which they were told to do the first time). Here are some suggestions on how to deal with them if you are forced to do so in the future:

1. Don't deal with them at all. If you can avoid their warranties, do so. If you have one, cancel it in the first 30 days and get a full refund. Also, be aware that they have several DBA names including Prestige Home Warranty and Service Home Guard (check the Better Business Bureau website for full information).

2. If you must call their system to request service, don't waste time entering information about your contract number or phone number or telling it what's wrong as it will NOT speed anything up. Tell the system to "get me a f***ing person". This will bypass much of their automated system and get you to a CS rep. WHile I don't like using abusive language with anyone, it seems to work well on their system.

3. When you do get a representative, they will ask for your name and contract number, etc... Before your give them any information, ask for THEIR last name as well and make a note of who you talked to and when you called. AHS employees are NOT required to provide their last names, but if you ask them, some of them will. If they respond, "We don't give out last names", accuse them of lying to you. Although they are not required to provide you with their last name, it is a lie to say that they do not give them out (it is more correct to state that they do not wish to provide their last name". If they still insist that they do not provide last names, then ask why some of their other employees have given out names. Furthermore, if they still refuse to provide a last name, tell them you refuse to identify to them if they will not give you their name and ask for their supervisor.

4. If you get a supervisor, again, ask for their last name. If they refuse, continue asking for supervisors until they say that there is no one else that they can transfer you to. Even if you can't get a last name, at this point, you have to go ahead and schedule a service request. If the request is a repeat request for something that they fixed before, request that they waive the trade service fee. If you have a supervisor on the line, they generally will waive the fee if you ask them to.

5. When scheduling the request, do not hesitate to be rude to them and use abusive language. Again, while I do not like to be rude to anyone or use bad language, it seems that this will get things done. When I was nice and polite to them, they dragged out a repair that should have taken 1-2 weeks to 6 weeks. When I started being rude to them, they acted much faster and had the unit repaired within a week.

6. If they tell you it may be a few days, call them back multiple times (preferable in the same day if possible) and complain that their conduct is unacceptable. Again, do not hesitate to be rude or to swear at them. They will ask you to "please refrain from using that language". Just apologize and say that you are sorry, but when you were nice, they dragged things out and when you started getting rude, things got done.

7. When the repair is completed, go to the Better Business Bureau and file a complaint asking for your trade service fee back (if it was not waived) and they will usually refund it as they "guarantee" your satisfaction and they will work with you until you are satisfied or they will refund the trade service fee. Do NOT use abusive language in your BBB complaint as the BBB reserves the right not to process complaints containing abusive language. If you had "non-covered" charges in your repair, ask for those to be refunded as well when you file your complaint with the BBB. Very often, AHS will refund them to you since it gets them off the hook with lawsuits. (If you accept a payment from them for this, you give up your right to sue them in the future and paying you for non-covered charges is often cheaper than dealing with lawsuits). AHS will ALWAYS respond to BBB complaints as they wish to keep their A+ rating. (They have a good rating with the BBB because they always respond to complaints, not because they are a good company). As long as you ask for a refund in your desired resolution with the BBB, the BBB will act as a mediator between you and AHS. Lastly, regardless of whether or not AHS refunds you money based on your BBB complaint, DO NOT RESOLVE THE COMPLAINT. The BBB will state that AHS has made "reasonable efforts" to address your complaint and will close it administratively, but it will not show up as resolved. If enough complaints start showing up as unresolved, people may realize that AHS is not a decent company and they may take their business elsewhere.

8. Lastly, if possible avoid doing business with other ServiceMaster (AHS's parent) companies as this may tell them that they need to improve. Other ServiceMaster companies include Amerispec (which will give your information to other companies if you use them), MerryMaids, Furniture Medic, Terminix, and Tru-Green.

Hopefully, this information that I have provided here will be of use to people. If you have questions about what I have written, please email me at [protected]@yahoo.com (I can't promise a response, but I will try to respond to everyone that emails me.)

This is my nightmare with america home shield

Take them to court!
You can do all the paperwork online!

I filed a claim with ahs in oct. 2008 for a spa heater that was worn out and finally broke. The first person they sent out said that the spa was not to code and ahs denied the claim. The spa was almost 20 yrs old. I called the manufacturer, who inspected the unit and they confirmed that the spa was properly built to code. They also provided a replacement cost for the unit.

I called ahs back and requested that they sent someone else out to inspect the spa heater. This person stated that the spa broke due to age and wear & tear. Ahs denied the claim because they said the damage was caused by chemicals. There was no bases for this determination except that their policy does not cover damage caused by chemicals. I informed them that the spa cannot work without chemicals. How can they cover a system that requires chemicals to work properly and then deny the claim for using the chemicals. Duh! The heater gave out due to wear and tear (Which is what they do cover). This was also the diagnosis from the manufacturer. Ahs denied the claim again.

I did not contact the california department of insurance because they cannot make ahs pay anything, they only look for infractions in the claims handling and do not care about the consumer.

The cost to replace the system was approx. $3, 000 and i sent them a demand to pay. They denied the demand. I then filed a claim in small claims court against ahs and they played the "name game". Just fyi, they are not actually "america home shield" each state is governed under a separate entity. I had to contact the president's office of ahs to determine the proper entity of ahs that my contract was written under. America home shield of californial. I had to make the necessary corrections to the small claims court because america home shield is not a company in california without the "california" behind it.

All of this took time, which i don't have much of, but this was an injustice. Read the numerous complaints on the interest. I refused to be jerked around and am very aware of how to read a policy. I am a claims adjuster! My company would never think to act so irresponsibly. We try to cover claims, not look for excuses to deny.

I filed the complaint and was looking forward to taking my turn in the court. Four days prior to the court date, ahs of california, contacted me and wanted to settle the claim with a policyholder's release. They asked me how much i wanted. I included the cost for each time i was charged for their service call, my postage, copying costs, court costs, and provided them with the actual cost of the spa heater and labor to install it. I signed that release and they paid every penny.

They also sent me a letter that they refused to cover the spa until the new one was replaced. I sent them a letter and said that i no longer needed coverage on the spa now and would like a refund of my premium. They refused and said i needed to pay for the coverage until the end of the policy period. I may still pursue that portion even though it is minimal.

Then last week, i received a letter from ahs that they are going to cancel my policy at the end of the policy period. Wow, what a surprise!

I am writing this for all those individuals who just give up. Read the ahs policy. They hire contractors who do not like dealing with them because they know what they do to their policyholders. Sometimes, it is not the contractor who is at fault. The second contractor said that he recommended that they replace the spa heater. Then the claims adjuster said that he told them it was the chemicals. I got them both on a conference call and they both hemmed and hawed. Finally, the claims adjuster said that it had to be reviewed by a higher power. I then got a letter saying that the damage was caused by chemicals. So it is not always the contractor.

Btw, i recorded every conversation and transcribed everything they told me. The recording is not admissable in court, but what they told me, is.

I no longer have ahs and am saving $50. Per mo. I want you to know that if you want something covered by there policy, find your own contractor to assess the problem and fight them. Take them to court. You can do all the paperwork online! It is more cost effective for them to settle with you than to go to court and get another judgement againt them.

Don't just take no...
Best of luck

On April 30, 2009 the kitchen sink backed up. I called American Home Shield for service. They sent out Air Pro Master (Plumbing License #64853). The "technician" said there was no clean-out (there was) so he tried to snake the drain from underneath the sink, he broke the pipe then left after collecting $60.00 for a service fee.
I called American Home Shield to get the pipe repaired. They sent out Union Plumbing (License #43524-A) who came out and cosmetically repaired the pipe on May 1, 2009.

On May 2, 2009 I noticed water seeping from the exterior wall where the pipe was located. I called American Home Shield. They said they were waiting for an estimate from Union Plumbing. On May 7, 2009 Jeremiah from American Home Shield called me and said they would fix the pipe but I would have to pay $470.00 to have a clean-out installed.
I explained that there was a clean-out there and offered to send a picture of the existing clean-out, they said they did not want to see the picture and could only go by what the technician from Union Plumbing said. I said fine, I need my drain fixed so I would pay for it. American Home Shield said someone would be in contact with me to set up an appointment to complete the repair.

Ideal Services (License Numbers 66194, 52151A, 68097) called and said American Home Shield had assigned the job to them and someone would be at my house by 6:00 PM on Friday May 8, 2009. They never showed up.
I called American Home Shield on the evening of Friday May 8, 2009, they said someone would be out on Monday May 11, 2009. The plumber from Ideal Services finally showed up on Monday May 11, 2009. He said there was no clean-out, I showed him the clean-out. He said it was not up to code and it would cost $400.00 to install a new one. I said fine, I just need to use my kitchen.
The plumber returned on Tuesday May 12, 2009. He proceeded to knock a hole in my exterior wall and completely broke off the pipe and existing clean-out. He said he would return on Thursday May 14, 2009 to finish the job.
In the meantime I called the City of Las Vegas Development Services Center to inquire about the Plumbing Code. The inspector told me that the only requirement is that the clean-out be accessible without opening a wall, which it was.

On Wednesday May 13, 2009 I received a call from Matthew of American Home Shield who stated that they were going to send me a check for $1, 365.00 and that I would have to find my own plumber, and that was all they would do.

I called Ideal Services on Wednesday May 13, 2009 to confirm the appointment for Thursday May 14, 2009, they said I was "good to go" and they would be at my house to complete the repair on Thursday May 14, 2009. By 10:30 AM no one had showed up. I called Ideal Services who said since I had taken the cash out from American Home Shield the job would cost at least $1, 200.00 and they did not want to complete the work and suggested I call another plumber.
As of May 14, 2009 I have hole in the wall of my house, I cannot use my kitchen and the best estimate I have gotten for the repair is a minimum of $1300.00 which does not include repairing the wall.

We purchased a home in which the sellers provided a Home Warranty through American Home Shield of Florida (AHS). We had a problem with our air conditioner and the warranty company (AHS) sent out an air conditioning specialist to investigate the problem. We also had other air conditioner specialists investigate the problem in the interim. The air conditoner specialist that AHS subcontracted was from the company "Air Doctor." The technician from Air Doctor reported that the unit was 40% clogged with mold but the freon was "okay." The fact that mold was present and abundant was a great concern to me due to the fact that my wife is disabled. AHS stated nothing was covered. As I stated, other air conditioner specialists were out to assess the air conditioner and every one of the four companies said the AC unit was not working and needed to be replaced. We called Air Doctor back for a second opinion and a different service technician came out and told me in person the unit was not working properly and because of it not cycling, mold has accumulated. He told me he was going to send this report/recommendation to American Home Shield saying the unit needs to be replaced. We were contacted by an AHS representative who said again, "nothing is covered under warranty." I told the representative that the technician from Air Doctor (their contracted air conditioner specialist) told me that he was going to put in for a new unit. The representative said that this was only a recommendation and it was determined that they were not going to cover this air conditioner due to the mold issue and that the mold was what caused the unit to stop working. This was clearly the opposite of what the gentleman from Air Doctor told me. I asked the representative from AHS "...who is liable if my wifes health is compromised?" and the representative said that is not their problem. I would like to take further action against this company. Thank you, Dr. Daniel Strauss