American Home Shield [AHS]
reviews and complaints

I am not happy with this company right now. I do not feel like I have been promised good customer service or quality service. Your customer service is bad. You have a lot of indian people that work at the customer service call center and they never understand me when I call and or you can barely you understand them. Never can I be directer speak with a supervisor because they want to resolve the problem themselves. Like I said its a language barrier and is very frustrating when we both can not understand each other. First of all my heat stopped working in jan & they came to change the thermostat, but it was still having problems. Then my soon after my ac started to give me problems as well. They had to change the thermostat since it wasn't sending power to the unit. Ever since then the ac has been giving me non-stop problems. Its always something, either its not cooling, its a breaker, or the unit wires, etc. I have got a quote from another company that I had to pay myself and they informed me the unit needs to be replaced. I do not understand why I pay to be insured with your company. If each time somethings wrong with the ac, you send someone to fix a small part and not the overall issue. Nothings ever getting resolved. They promised me a refund when I spoke with someone, and I guess someone did not write the information in my account when they told me it would be on my account. Each time I called about the refund no one knew what was really going on with my account. Just very frustrating!

AHS contract no [protected].

I have been bulling in to making two service calls for the same service. Which I refuse to pay until the issue with my air conditioner is resolved.

In reply to your two invoices for the services I would like to make following comments.

First invoice is in dispute because the work is not completed. The request was for to service two central air conditioners, one in attic and one in basement, along with checking gas furnaces attached to the same air conditioners. Temp Rite was assigned the service work. Under Temprite service order no 69270 on July 6th Temprite addressed only the attic air conditioner And failed to perform any work/diagnostics on heater or the second unit in the basement. Diagnosis was that the blower motor was bad. The tech changed the capacitor and got the blower running at a very slow speed. He set the thermostat on hold at 78 degrees. And blower motor fan in ON position so that fan will keep running and will never have to restart. Blower was hardly blowing any air out of registers. And condenser was running 24 hours a day trying to cool the house because the thermostat was calling for cold air and the thermostat setting was never satisfied. It appears that because of the lack of air flow the line set got frozen solid from condenser on the ground to the coil up in the attic thru the wall. Now I have water from the thawed ice in my walls ( hope we do not get mold inside the walls.)

Temprite returned to replace the motor under service order no 67728. Per this ticket the Tech left with us says " Replaced 1075 RPM 120volt blower motor w(?)new 10 mfd Cap. can not checked R-22 pressures because unit is frozen solid. Need to let then(?) return to adjust the charge." ( (?) means illegible) Temprite never called back and never finished the job.. My A/C is still not working. Matter of fact blower motor keeps running after turning the a.c. Off at the thermostat. This could be something else wrong with the electronics(?).

After several calls to AHS customer service I was told that the Temp Rite did not want to return to complete the job. I was told by AHS CUstomer service that the recall message and service update request were sent to Temp Rite but AHS never got any response from them. WHAT KIND OF BUSINESS RELATIONSHIP AHS HAS WITH THEIR VENDORS?

As of this writing air conditioner does not work. The blower never shuts off even though the thermostat is turned off. The recall never worked.

Now the second service fee is assessed for different company to come and fix the unit. NOBODY HAS CONTACTED US FOR SECOND SERVICE TO COME AND FIX THE UNIT. We are being bullyed by AHS to make payments for both services which we did not get.

No payment for the Temprite service call will be made until after our a.c. Issue is resolved satisfactorily.

In March of this year I made a service call about my unit and a rep named Walter came to my house and barely looked at the unit and said it's old it needs to be replaced after like 2 mins. Besides not checking thoroughly and very arrogant the service was awful which I did make a call to AHS right after. Well my husband and I have been through a lot since then and been without heat and AC since then. I did remember being told if we didnt use Alpine that AHS would send us an amount if we used our own installer. We have one doing the unit now so I called yesterday and spoke to a Latrice who was not very good. She did inform me they needed a report from Alpine, so I just spoke to Walter and he told me they dont EVER HAVE TO REPORT TO AHS what they do because i didn't sign a contract with them. Also was told I had 60 days or I'm out of luck. I do have a copy of the order from Walter. I'm wanting to get a cash out for the unit we are going to get installed. I'm not having good luck with you guys and being a real estate agent I wouldn't recommend based on my experience. What are my options? Our unit is completely done over 20years old and have to do it now. I have no problem getting an invoice from installer if needed. I am more than furious that I paid a year upfront and not getting great service especially since my sister in law had a good experience.

I requested service on a water heater on 7/12/2018 and AHS sent Mr rooter to check my water heater. They decided it was the gas control valve that had to be replaced and the seal chamber but because the seal chamber had two different screws AHS didn't want to pay for it. I just bought this house in March 23 and moved in in april 18th. I didn't change screws or did anything to the unit but they told me that's how the contract is written but I didn't signed a contract with them so can this be legal. They told me that they were going to cover the gas valve but that the plumber wasn't going to install it unless they replaced the seal chamber also and since they weren't going to pay for the seal chamber that the plumber was going to charge $225 but that if I wanted to do the repairs myself they were going to reimburse me up to $215 so I went to lowe's and bought the gas valve and paid $170 cash to a retired plumber and now they are saying they won't refund me the money they said unless I send an invoice from a licensed plumber saying he replaced it. After all pretty much they just refuse to provide the service they're supposed to. I paid service call and they didn't do anything. My water heater is working again and I just want the money they said they were going to refund me $215.

On August 2, 2017 one of my neighbors that was using American Home Shield contacted them to have there AC fixed. They sent over GSSN HVAC that had a registered sex offender as a technician. He then assaulted my neighbors daughter. AHS still uses them as a sub contractor in Northern Virginia.

http://www.winchesterstar.com/news/winchester/man-sentenced-to-years-in-sexual-battery-of-girl/article_456528e7-15de-516c-bde0-85c92db9b330.html

Best way Mechanical came to my house at 9:30 AM I have no air in my house and was told there is a hole in one of my coils. This is the third time this year I have had to have my unit repaired. The Tech left my house and said AHS would be in contact with me . I called AHS after I hadn't heard from them and was told the tech had submitted the diagnosis but still had to request approval for parts which means another day would pass with out air in 90+ weather. The last two of the three times I have had my service done by Baileys in Augusta and they submitted the diag. and the request for approval on the same day and the work was done on the same day if the parts were in their inventory. I explained to the AHS Rep that I would like to see about using the same people who made the repairs in the past and was told that couldn't be done unless I came out my pocket on my own and paid Bailey's I was told by Bailey's that they are still a part of the AHS contractors and I am very up set that AHS won't cover a service call for Baileys I have been a customer of AHS for 12 years and I am considering cancelling my contract if this is how I am going to be treated today's date is Thursday 7-26-18 and I don't want to go through the weekend without Air I live in the South and being without an Air conditioning unit in this kind of weather for along period of time can be unhealthy . I have grand baby under the age of 2 in the house who needs air.

On 6/20, I reported my air conditioner unit as needing repair to American Home Shield. The 1st company they sent indicated they knew my condenser coil had a leak but it had to break twice for AHS to approve the repair. After calling AHS back, they indicated the statement wasn't true and 2 days later another company was assigned. That company put in to have the condenser coil replaced and 2 weeks later, I still do not have any air. The claim now is that there are issues with AHS authorization that is causing delays in ordering the part. All in all - in summary, I reported may air conditioner as needing repair on 6/20 and it's now 7/25 and I still don't have air. I have 2 kids at home, it's the peak of summer, This is unacceptable.

My name is Terri cruce. i live at 1621 Russet Crest Circle, Hoover, Al. 35244. My phone number is [protected]. I have been a customer for years and I have made very few service requests and the ones I have made have been on my AC units. I have two. June 1, 2018 my downstairs unit went down. It took over a month to get the unit repaired, including four trips. I was without air in my downstairs for almost two weeks. A little over a week after repairing that unit my upstairs unit went down. I reported this service request online on July, 15Th, 2018. I did not hear from the contractor ( Myers comfort specialists ) so two days later I decided I had better call. Ispoke with crystal who advised me that I would have to call AHS because they thought it was my downstairs unit again. I advised that I had made the request online. I then called and was told that the service request would be dated for the 17TH. I advised that I slept upstairs and that it was 84 degrees upstairs. A technician came out on Wednesday the 18Th and I was told that it was the motor to the unit and one would have to be ordered and mailed in. They would contact me when it came in. I did not hear from Myers and began calling AHS on Friday. On monday the 23RD I received a VM from Daniel advising that he was on the way to install the motor. I called Myers and spoke with Crystal again and advised I was at work and would not get off until 1400 MT. And that Daniel had left message he was en route. This was approximatedely 1230 MT. She contacted him and he advised he did not need me there to make repair. I got home and discovered the AC unit was not working. I went outside and looked at the unit and the fan was not turning. The temp. Upstairs was 81 degrees. Daniel left nothing advising that he had been there and I had received no call from Myers. I called AHS and spoke with Shaquita. She called the EMERGENCY number and said no one answered. She left me a VM on today, 7/24/18 advising that Daniel was at my home but the motor that was ordered did not work and another had to be ordered. I then called AHS and spoke with Coby who advised that Daniel had discovered that the fan was broken on the unit and another one had to be ordered and it might be next week before the unit was reapaired. This is unreasonable and shows there is no concern for the customer. I live in Alabama where the temps get in the 90's and even 100's and I have to be without air. I have to work to pay my bills and this heat can make people sick. I pay my premium on time to AHS and I have been treated in what I feel to be contempt. I guess there is nothing I can do unless I call someone else out to reapir this and I should not have to do that because that is why I have purchased the home warranty with AHS for years. I guess I am at your mercy or the mercy of Myers but you contracted this company out to do repairs and then allow them to treat customers this way. I am sure they would not treat someone that does not have a home warranty this way. I will however tell everyone I know of this experience as well as post about it on social media concerning AHS and Myers. I have already told some people and they had nothing but negative things to say about AHS. I might even speak with an attorney concerning this because this heat has been known to make people ill and even cause death. I have all the emails from the first service request on downstairs unit in June as well as the current one from AHS and Myers. I have dates and times and names of the persons I have spoken with. I also have all the VM recordings if these are needed.

Thank you. Terri cruce.

I have had multiple problems with my air conditioning unit since May, 2018. I have had multiple service calls and each time the unit is filled up with freon then it works for a few weeks and then stops again. Clearly the root cause has not been addressed. I have had to pay AHS and another HVAC contractor over $1, 300 in freon charges over the past month and a half.

We have registered service requests on 5/5, 5/19, 6/5, and 7/18. Despite this, each time the unit is simply filled with freon but the primary problem not addressed. We now have been informed that the coils need to be replaced as the source of the freon leak. This was improperly missed with the other service calls, although when an outside contractor looked at this, they immediately recognized this.

AHS states that we should have the service done right away to replace the coils and should not have to pay any more for freon. However, the HVAC stating that AHS has not provided them with the appropriate documentation to cover the freon charges. They need to replace coils and then top up the freon. When we have called AHS on MULTIPLE occasions, they keep reassuring us that the freon charge is waved, however, the contractor is stating that this is not true.

We even have both AHS and the contractor on a 3 way call and despite AHS stating clearly that the service should be booked and move forward with a waive of the charges, Total Air care keeps stating that they do not have authorization yet from AHS to waive the freon charge. I have already paid over 1, 300 in freon charges and don't want to pay another $700.

I am stuck in the middle with no air conditioning for over a month in Florida weather. My daughter has asthma and is suffering from the heat and humidity.

This is absolutely nuts!. We have been a paying customer since early 2018 and never missed a payment. We are put on hold each time we call either AHS or Total Air Care for over 30 minutes at a time. After over 5 or 6 calls to each of these companies and being reassured that we should get service quickly, we have had nothing. This is extremely frustrating. I think that, despite their policy of not having customers pay for freon twice in 60 days, they clearly don't want to provide the authorization do Total Air Care for this, or perhaps Total Air Care is simply not willing to cover it. Either way, we as the customer is stuck in the middle and without any serivce.

I think that AHS is simply not providing the proper authorization to waive the charges.

HELP!

A hot frustrated customer!

Good Afternoon,

I am reaching out to you today for help! We have been without Air Conditioning since June 29th 2018. We have a warranty with American Home Shield and have scheduled service from your company(Total Air Care) and are still without Air Conditioning.

We would like to request the technician Romeo Javois to install the "OEM Module" at our home at 213 S Greenfield Avenue, Temple Terrace FL 33617 (Phone number lookup: [protected]) *Also: we were told that our address is saved in your system under "213 Greenfield" -not "213 S Greenfield" .

Our History (Service Order Invoices attached):

June 29th 2018- Our A/C stopped functioning and we placed request through American Home Shield for service. You guys called and scheduled an appointment with us for a technician to come out on July 5th.

July 5th 2018- Technician, Hector Sanchez, came to our home and diagnosed the problem with our AC and determined the following: "Needs to replace 1/2 HP Blower Variable Speed. Could not replace to TS depletion. Will advise warranty group".

Shortly after, American Home Shield approved the order of the Motor Blower and module parts and Total Air Care scheduled an appointment with us for service to install the Motor Blower/ Module parts.

July 11th 2018- Technician, Romeo Javois came to our home to install the parts but had difficulty and determined the following Diagnosis: "Could not install motor & quick swap due to beam in attic where unit is installed. This (is) an access issue. Will have to return with OEM Module".

During his visit, our technician, Romeo, determined that he has access to fix our A/C if he installs a different part called an "OEM Module" and that there is no need to re-locate the A/C to do this.

July 21st (today) - We STILL do not have an appointment scheduled for Romeo to install the OEM Module.

We would like to request for Romeo (or other available technician of your choice) to return to our home and install the OEM Module as soon as possible.

We have called so many times regarding this issue and are not sure what else to do. Every time we call Total Air Care, they tell us that American Home Shield needs to do something and every time we call American Home Shield, they tell us that we need to call Total Air Care.

Please help us restore Air Conditioning to our Home. We are going on our 4th week of no AC and we are losing our minds. Please help!

Fixing our AC is our top priority right now. Please contact us ANY TIME (day or night) via e-mail, phone call or in person at:

[protected]@mail.usf.edu (personal email)
[protected]@flvs.net (work email)
[protected] (work phone)
[protected] (personal cell)
213 S Greenfield Ave, Temple Terrace FL 33617 (stop on by).

Thank you for your time, we hope you can help us!

Lora and Phillip Jeter

My washer was making funny noise.
To make a long story short . I contacted
American Sheild' they responded by sending this 20 year old young man from aAccord appliance. On of the worst companies in riverside ca. If you check their reviews. He was here ten minutes and diagnose the problem . Reporting to American Sheild' that it was the owner fault without talking to me or my family. Second opinion show up I was told if was prob wear and tear since washer was 17 years own it could have been multiple things that could have broken it even overloading so American Sheild choose the one diagnostic problem that would get them out of repairing it overloading . what a horrible company I pay them every month on time no problem in the last five years i have I five file five claim s with this was a disappointment and I will no longer use their services for my home repair.

Disappointed
Customer

I have contacted AHS several times to try get an answer to this question. I had a tech come to my home about month ago to fix a plumbing problem. Well he could not fix it because he did not know how to get to the pipe . He wanted to tear my wall out but said he didn't know if he could fix the pipe or replace the space that he needed to tear out. Of course I knew he was not experienced and did ot know what he was talking about.

The teck was from Greenway Services in Nashville Tennessee. I was charged $75.00 for him to come out and not fix the problem, not offer a solution to the problem and really nothing. He gave me no information.

I think it is awful that people pay their money to have this AHS service and a lot of times they don't help or really sometimes I think they just don't know how to fix the problem but than we are still charged a service charge.

The date he came out was July 6, 2018 and my AHS number is [protected]. My address is 1100 alexander circle, Nashville, Tn 37208 and my phone number is [protected].

I would like my $75.00 refunded back into my account and I would like to know if there is a solution to my problem and if anyone plan on contacting me to solve this problem.

I'm goin wait until July 30 and I plan on filing a small claims suit to collect my money because I think it is very unfair.

After 21 years I cancelled my contract #[protected] due to the fact I requested service for my air conditioner, paid the service fee of $75.00 for Thermodyne to do the service. Nothing was done, I ending up working on the problem myself. My husband has leukemia and I have AFIB and congestive heart failure, this is why we have warranty services. After waiting for nearly 4 hours for 3 calls, I was told no supervisors were available and the people I talked to could barely speak English and everyone had the name of angel, precious, or promise. These are not their real names as you could tell by their voices. I asked on the 12th of July to cancel my contract with Anna and was assured my account would not be charged $50.82 fro July. Well I was charged and cannot get this resolved even by many calls. AHS is no longer to great company I started with 21 years ago. I am taking legal actions to have my money returned to me as it seems no one can help.

We live in a suburb of Denver Colorado. Our air conditioner stopped working on the evening of July 12th. Our contact id number is [protected]

Desired outcome:
Consistent messaging from Home Shield Warranty and our air conditioner fixed today.

We notified American Home Shield immediately and have not been given a consistent response since then. We are still unsure of when our air conditioner will be fixed and by whom and it has been 4 days. Some of the inconsistent messages:
- there are 4 companies that work with American Home Shield to fix air conditioners (there are actually 2)
- Contractors have 24 hours to respond just to the request (24 hours depends on when American Home Shield decides the time frame) Weekends are off limits and the turn around time from when we contacted Home Shield and then they decide to contact the contractor isn't actually a true 24 hours. Home Shield Warranty makes up their own time frames and leaves us hostage and at their mercy. It has been 4 days since we've contacted our local Home Shield office and we have yet to even speak with a contractor that can fix our air conditioner.

This morning the lady from Home Shield told my husband that he might have to wait another 3 days for our request to be acknowledged. Apparently, we can be held off another three days because of the shady scheduling practices from Home Shield Warranty. This doesn't mean our air conditioner will be fixed in 3 days, it means we will wait 3 days to hear from a contractor.

Clearly, Home Shield Warranty does not operate from the best interests of the paying customer. We could've had a repairman come Thursday evening and yet, we sit and wait in 100 degree heat for a simple acknowledgement of our situation.
I will be posting on social media and with the Better Business Bureau. I see there is already a low customer satisfaction rating so obviously we're not the only paying customers receiving poor service. I look forward to resolving this issue and getting consistent messages from Home Shield Warranty.

Hello all: It is 2:20 PM, Sunday, July 15, 2018. The temperature in my house is reaching high 80s, going for 90s, again. It has been like this for the past three weeks! Yes, three weeks it has been like this and my family has been living under this condition. They came out for the third time, yesterday, to fix the problem. Their man left at 6 PM, the air-condition was working. But by 9 PM it stopped. Again, we do not have cool air. They are coming here tomorrow between 12 and 4 PM. This has been the life for me, my wife and four kitties, of which one has fallen very ill due to this heat. By the way, I live in Tucson Arizona and at this time of the year the temperature does may up to 100s, at times. The company we have been assigned to is in phoenix, an hour and half away from here. I have talked to them (AHS), asked them, pleaded with them, begged them to transfer us to a local company which is located right here in Tucson, but American Home Shields resists, resists, and has been resisting to help us; based on their policy, they tell me. I am a disabled, almost bedridden man. This is what has been going on. Am I, at least, entitled to a refund, reimbursement, some kind of break? If the company was locally located, this could have been resolved long time ago. I am ill. I am very frustrated. My family has been suffering.

I had placed a service request in June, 2018 for my downstairs AC unit not working.
Automatic control company came and stayed all day to fix it .. said it was a problem with my compressor, took it their shop to repair and came and charged me $560.00 additional to the $100.00 I paid to AHS.
Two days back, July 10, 2018, two weeks after
They so called repaired my whole Ac unit
It was leaking profusely in my garage.
Placed a order, got a fantastic lady who set it up on an expedited manner.
Today they came, claimed that the pipes were clogged and that they had forgotten to check it and wanted another order set up
Another $100.00
I refuse to pay AHs additional amount for this company to do what they could have done on 6/29/18.
Ryan left my Ac unit open etc and took off
Since then I have been on line with AHs..
Got one woman didn't give her name,
Then called back got Archie from Memphis, after explaining the situation, he asked me to hold and now I line for 30 mins
Someone needs to do something
I need my AC fixed .. this is Florida and I have a dog at home.. my Ac unit has been dismantled by your service provider and collecting dust
Thanks

Date of call 7/12/2018
[protected]
I have home owner's insurance (pretty good one), but a friend recommended that I consider Home Shield so I requested a quote.
Someone called me promptly and I started asking questions. I asked if it would be possible to see a detailed (policy or contract to understand the fine print) and the agent said yes. He repeated my email address and asked if it was ok for him to send it there to which I responded yes.
Then he asked for payment. I said I would like to receive the information first, compare it to my insurance policy to make sure they really complement each other and not overlap- he got very mad, said any homeowner would know what a home warranty does and what insurance does and hung up (paraphrasing).
Well, that prompted me to go look at their reviews online and now I am glad I didn't sign up with them. They seem to be frauds. However, if they have any sense at all, I would appreciate an apology.

i have been a loyal paying (89.00 per month) customer of American home shield for over 12 years on June 17 2018 a/c unit stopped working called American homeshield and they sent out 2 inexperienced repairmen from temprite heating all they kept trying to do was sell us one of their units they supposedly fixed a/c it worked for 5 days then it stopped again my wife called back they kept giving her the runaround wanting to send the SAME company back we refused so they finally agreed to send a different company (long lane home services) they were very knowledgeable as soon as they opened the a/c unit up it was full of oil and coolant and had a gaping hole in the condenser the technician told me the unit was shot and I would need a new a/c unit the next day my wife called American home shield they told her the unit was ordered july 2 and would be sent to long lane to be installed Friday July 6 not to mention it has been 96-98 degrees for 6 days my wife has asthma had to go to doctors 2 times we watch 2 infants who had to be placed in other homes. Here it is July 11 still no a/c service from home shield has been absolutely horrible at best there is nobody there that can help you they just don't care or they don't know I spoke to 7 reps they all say the same thing like robots they read answers off of cards when you ask for a supervisor they are always busy and you get disconnected we have been lied to constantly today we found out a/c unit still wasn't shipped out this company STINKS I should be compensated for my inconvenience

This has been ongoing for 3 weeks now. From the beginning it was a disaster. I called the service company myself, because they never called. They finally answered on day 3 and advised they would come to my home on day 4. They came out for 5 minutes and stated I need a part. He said he had another appointment and would call me about the part that afternoon. After 3 days of no contact I took time out of my day to call customer service. Spoke to a supervisor who stated it can take 7-10 days for the part to come in. I told him that was absurd. I could just purchase a new microwave immediately and pay less than my deductible. He told me someone would call me in 24-48 hours to discuss a "buy out" option. Waited for that call back that of course NEVER happened. I called back Friday and spoke to another supervisor. After 2 hours on the phone he advised me that no managers were available and he would call me back on Saturday with a final decision. I advised him I would not pay a deductible because repairs were not made. He stated that the buy it out option would be my best option and we would discuss the deductible the following day. No phone call was received. Today I called back again and received the retention department who advised me the option was no longer available because a part was ordered and will be available on July 16th. That is unacceptable for a family of 6 to wait more than 3 weeks for a microwave to be repaired. I have spent countless hours trying to get customer service. At this point I have found other companies and I am canceling my contact.

I own a contract with American Home Shield. In late June I turned in a request for warranty service on the garage door opener covered under the above noted contract. A vendor named Open Sesame was assigned to do the repair. On June 3, the company dispatched a repairman to my property. He determined the garage door opener (on the Lodi garage door) had failed as a result of the springs loosing tension. He indicated the springs were not covered under my warranty and I would have to pay him $89 to have him retension the springs (aka balancing the door). I paid him this and he left after telling me the door would not be covered but he would be happy to sell me a new opener and install it for $400 plus dollars.

I contacted AHS and was told the springs were covered and the issue regarding being charged for this aspect of the repair was being turned over to contractor relations. I was also told the garage door opener repair request would be put back out to the vendor for completion. I have sent numerous emails to Holly Addeson the sales representative for the phoenix area which AHS should have access to for the purpose of review in forming a timeline of events and conversations. Holly had Christopher (also an area rep) contact me to assist as well. As of last friday, AHS informed me that any denial to repair the garage door opener under the warranty had been denied and the contractor had been spoken too. I heard nothing more and called AHS on July 9 and was told the recall had not been put out to the vendor, so it was at that time while I was on the phone. I learned this morning when speaking with AHS that the vendor cancelled the recall in the afternoon on July 9th unknown to me. It was indicated that the vendor said it would have to be a new repair request not a recall. I also learned this morning that since I paid the vendor the $89 charged me for an AHS warranted repair I had to go back to the vendor to obtain a refund. Since there are obvious communication issues prevailing in this situation, I contacted my credit card company to dispute and reverse this charge.
I made a 2nd call to AHS this morning to learn the status of the repair. I was told it is back in authorizations again. This was already determined by the powers to be (which may be someone above authorizations) as approved so why or who put it back through this process? I encouraged the representative to take the recorded conversations with me and pass them to someone higher in the organization. I sincerely hope she does this. I am a real estate broker in Arizona and this is not something I would want any clients of mine to suffer through. I have looked up reviews for many of the vendors used by AHS. Not only are they mostly negative but they also reference AHS when it is involved. I would appreciate a completion to my requested repair.