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American Home Shield [AHS]
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1.2 1344 Reviews

American Home Shield [AHS] Complaints Summary

56 Resolved
1284 Unresolved
Our verdict: If considering services from American Home Shield [AHS] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Home Shield [AHS] reviews & complaints 1344

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3:35 pm EDT

American Home Shield [AHS] plumbing

I had ahs send out a plumber to my home and the plumber did more damage than good . Then i am offered $55.00 to have another plumber come and repair what they messed up. I cant even have a plumber come out for a service call for $55.00 let alone replace and fix what the service contractor that ahs sent out did. I will be cancelling my contract as they did not hold up to the promises that are in the contract and fix the broken item.

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6:10 pm EDT
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American Home Shield [AHS] failure to comply to the request for home warranty cancellation

I sold my home and requested that my warranty policy with ahs be cancelled on june 13th, 2018... Their/ahs records does reflects based on my conversations with various reps that the request was made and is recorded... However, ahs is hounding me with past due payment notices for a statement date of july 26th 2018... It gets better... I have called into the [protected] number several times since going through long hold times only to be transferred to what is called the contract cancellation team and after 2 mins on hold I am dumped into a automated recording saying that I should leave my contact and policy info and someone will get back to me with in 24 hours... I am yet to receive a call from anyone from ahs... I have paid my bills each and every month through automation for all these years and it's strange that it would stop unless? Let's see... I cancelled the agreement... Now they are sending me mailing saying I have a laps in policy... Can someone from this company give me a call so I can get off your active customer list!

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1:03 pm EDT
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American Home Shield [AHS] refusal to cover items covered under home warranty

On 7/10/18, in the midst of a heatwave, our air conditioner began to malfunction. We entered a service request to AHS that day. On 7/11/18, the company sent Scott from Glenair to service the HVAC. After a review, he found that the circuit breakers to the HVAC would intermittently trip, after which he deemed this an "electrical" issue and referred the case to an electrician.

On 7/17/18, City First Electric sent an electrician and he could not reproduce the issue. They referred the case back as an HVAC issue.

In the meantime we continued to experience spotty air conditioning with intermittent poor functioning of the HVAC unit and poor cooling. We have also been in the process of undertaking extensive renovations of our house. During that process we discovered that the air conditioning ducting apparently had some wires installed on the inside of the duct, something of which we were previously unaware. An immense amount of dust, dirt, and debris over probably decades were encrusted onto the wires, resulting in an obstruction of the air duct and explaining some of the problems that we were experiencing.

On 8/2/18, Scott from Glenair again came out. We explained the issue to him, whereupon he (erroneously) said that wires on the inside of the duct weren't a problem. He refused to address the issue and essentially said that American Home Shield would not cover this problem.

This is completely unacceptable. American Home Shield has been paid good money for our home warranty and also with co-pays for service calls. The only acceptable outcome to this problem is for AHS to forward us appropriate funds for us to arrange to fix the problem. Right now we have non-functional, obstructed air conditioning ducting and our home warranty company is refusing to properly address this issue.

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9:55 pm EDT

American Home Shield [AHS] customer service

I live in Atlanta and my account has been mixed up with someone else's in Houston and I have made multiple attempts to rectify this mix up. Few months ago, I was told it was fixed. My AC went out on sun July 29th and I made a service request and was given a contractor who called me on July 30 to schedule for Aug 1 2018. I waited the whole day and called the contractor who told me AHS had cancelled the request. Upon calling AHS, I was told that I called and cancelled the order on July 31st. I told them there was definitely a mix up as I made no such call and the lady Lashuanda practically called me a senile liar! I told her that she should check the call log and I could bet that the call came from the Houston number they have been mixing my account with since when she asked to verify who I was, that was the number they had on my account. Now AHS has refused to reinstall my account since 'I' cancelled it. The lady practically hung up on me. Now I am left with no AC sleeping on the ground with my young children in 94 degree heat at night. I am making a formal complaint and getting to the bottom of this!
Contract no [protected]

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2:34 pm EDT

American Home Shield [AHS] ac service

I am not happy with this company right now. I do not feel like I have been promised good customer service or quality service. Your customer service is bad. You have a lot of indian people that work at the customer service call center and they never understand me when I call and or you can barely you understand them. Never can I be directer speak with a supervisor because they want to resolve the problem themselves. Like I said its a language barrier and is very frustrating when we both can not understand each other. First of all my heat stopped working in jan & they came to change the thermostat, but it was still having problems. Then my soon after my ac started to give me problems as well. They had to change the thermostat since it wasn't sending power to the unit. Ever since then the ac has been giving me non-stop problems. Its always something, either its not cooling, its a breaker, or the unit wires, etc. I have got a quote from another company that I had to pay myself and they informed me the unit needs to be replaced. I do not understand why I pay to be insured with your company. If each time somethings wrong with the ac, you send someone to fix a small part and not the overall issue. Nothings ever getting resolved. They promised me a refund when I spoke with someone, and I guess someone did not write the information in my account when they told me it would be on my account. Each time I called about the refund no one knew what was really going on with my account. Just very frustrating!

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3:27 pm EDT
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American Home Shield [AHS] central air conditioner

AHS contract no [protected].

I have been bulling in to making two service calls for the same service. Which I refuse to pay until the issue with my air conditioner is resolved.

In reply to your two invoices for the services I would like to make following comments.

First invoice is in dispute because the work is not completed. The request was for to service two central air conditioners, one in attic and one in basement, along with checking gas furnaces attached to the same air conditioners. Temp Rite was assigned the service work. Under Temprite service order no 69270 on July 6th Temprite addressed only the attic air conditioner And failed to perform any work/diagnostics on heater or the second unit in the basement. Diagnosis was that the blower motor was bad. The tech changed the capacitor and got the blower running at a very slow speed. He set the thermostat on hold at 78 degrees. And blower motor fan in ON position so that fan will keep running and will never have to restart. Blower was hardly blowing any air out of registers. And condenser was running 24 hours a day trying to cool the house because the thermostat was calling for cold air and the thermostat setting was never satisfied. It appears that because of the lack of air flow the line set got frozen solid from condenser on the ground to the coil up in the attic thru the wall. Now I have water from the thawed ice in my walls ( hope we do not get mold inside the walls.)

Temprite returned to replace the motor under service order no 67728. Per this ticket the Tech left with us says " Replaced 1075 RPM 120volt blower motor w(?)new 10 mfd Cap. can not checked R-22 pressures because unit is frozen solid. Need to let then(?) return to adjust the charge." ( (?) means illegible) Temprite never called back and never finished the job.. My A/C is still not working. Matter of fact blower motor keeps running after turning the a.c. Off at the thermostat. This could be something else wrong with the electronics(?).

After several calls to AHS customer service I was told that the Temp Rite did not want to return to complete the job. I was told by AHS CUstomer service that the recall message and service update request were sent to Temp Rite but AHS never got any response from them. WHAT KIND OF BUSINESS RELATIONSHIP AHS HAS WITH THEIR VENDORS?

As of this writing air conditioner does not work. The blower never shuts off even though the thermostat is turned off. The recall never worked.

Now the second service fee is assessed for different company to come and fix the unit. NOBODY HAS CONTACTED US FOR SECOND SERVICE TO COME AND FIX THE UNIT. We are being bullyed by AHS to make payments for both services which we did not get.

No payment for the Temprite service call will be made until after our a.c. Issue is resolved satisfactorily.

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1:20 pm EDT
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American Home Shield [AHS] ac/heating

In March of this year I made a service call about my unit and a rep named Walter came to my house and barely looked at the unit and said it's old it needs to be replaced after like 2 mins. Besides not checking thoroughly and very arrogant the service was awful which I did make a call to AHS right after. Well my husband and I have been through a lot since then and been without heat and AC since then. I did remember being told if we didnt use Alpine that AHS would send us an amount if we used our own installer. We have one doing the unit now so I called yesterday and spoke to a Latrice who was not very good. She did inform me they needed a report from Alpine, so I just spoke to Walter and he told me they dont EVER HAVE TO REPORT TO AHS what they do because i didn't sign a contract with them. Also was told I had 60 days or I'm out of luck. I do have a copy of the order from Walter. I'm wanting to get a cash out for the unit we are going to get installed. I'm not having good luck with you guys and being a real estate agent I wouldn't recommend based on my experience. What are my options? Our unit is completely done over 20years old and have to do it now. I have no problem getting an invoice from installer if needed. I am more than furious that I paid a year upfront and not getting great service especially since my sister in law had a good experience.

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11:28 am EDT
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American Home Shield [AHS] water heater parts

I requested service on a water heater on 7/12/2018 and AHS sent Mr rooter to check my water heater. They decided it was the gas control valve that had to be replaced and the seal chamber but because the seal chamber had two different screws AHS didn't want to pay for it. I just bought this house in March 23 and moved in in april 18th. I didn't change screws or did anything to the unit but they told me that's how the contract is written but I didn't signed a contract with them so can this be legal. They told me that they were going to cover the gas valve but that the plumber wasn't going to install it unless they replaced the seal chamber also and since they weren't going to pay for the seal chamber that the plumber was going to charge $225 but that if I wanted to do the repairs myself they were going to reimburse me up to $215 so I went to lowe's and bought the gas valve and paid $170 cash to a retired plumber and now they are saying they won't refund me the money they said unless I send an invoice from a licensed plumber saying he replaced it. After all pretty much they just refuse to provide the service they're supposed to. I paid service call and they didn't do anything. My water heater is working again and I just want the money they said they were going to refund me $215.

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9:44 pm EDT
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American Home Shield [AHS] subcontractors are convicted sex offenders

On August 2, 2017 one of my neighbors that was using American Home Shield contacted them to have there AC fixed. They sent over GSSN HVAC that had a registered sex offender as a technician. He then assaulted my neighbors daughter. AHS still uses them as a sub contractor in Northern Virginia.

http://www.winchesterstar.com/news/winchester/man-sentenced-to-years-in-sexual-battery-of-girl/article_456528e7-15de-516c-bde0-85c92db9b330.html

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8:22 pm EDT
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American Home Shield [AHS] air condition repair

Best way Mechanical came to my house at 9:30 AM I have no air in my house and was told there is a hole in one of my coils. This is the third time this year I have had to have my unit repaired. The Tech left my house and said AHS would be in contact with me . I called AHS after I hadn't heard from them and was told the tech had submitted the diagnosis but still had to request approval for parts which means another day would pass with out air in 90+ weather. The last two of the three times I have had my service done by Baileys in Augusta and they submitted the diag. and the request for approval on the same day and the work was done on the same day if the parts were in their inventory. I explained to the AHS Rep that I would like to see about using the same people who made the repairs in the past and was told that couldn't be done unless I came out my pocket on my own and paid Bailey's I was told by Bailey's that they are still a part of the AHS contractors and I am very up set that AHS won't cover a service call for Baileys I have been a customer of AHS for 12 years and I am considering cancelling my contract if this is how I am going to be treated today's date is Thursday 7-26-18 and I don't want to go through the weekend without Air I live in the South and being without an Air conditioning unit in this kind of weather for along period of time can be unhealthy . I have grand baby under the age of 2 in the house who needs air.

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Sebou
, US
Aug 01, 2018 6:45 pm EDT

Lack of dependable service

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Sebou
, US
Aug 01, 2018 6:44 pm EDT

I just paid best way mechanical to upgrade my air conditioner in less than 39 days it is broke. Ahs service has degraded to low level contractors, out sourced call centers where they can only read from a paper and they lie to the customers there is no supervisor or h adqyaryers and they believe in cheap labor as well as nickel and dining the customer on patching the same system over and over again. Do not sign up fir this company you will have to work yourself for the time and labor you are paying them to get any kind of service. It’s nit worth it.

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9:16 am EDT

American Home Shield [AHS] air conditioner

On 6/20, I reported my air conditioner unit as needing repair to American Home Shield. The 1st company they sent indicated they knew my condenser coil had a leak but it had to break twice for AHS to approve the repair. After calling AHS back, they indicated the statement wasn't true and 2 days later another company was assigned. That company put in to have the condenser coil replaced and 2 weeks later, I still do not have any air. The claim now is that there are issues with AHS authorization that is causing delays in ordering the part. All in all - in summary, I reported may air conditioner as needing repair on 6/20 and it's now 7/25 and I still don't have air. I have 2 kids at home, it's the peak of summer, This is unacceptable.

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5:03 pm EDT
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American Home Shield [AHS] ac unit

My name is Terri cruce. i live at 1621 Russet Crest Circle, Hoover, Al. 35244. My phone number is [protected]. I have been a customer for years and I have made very few service requests and the ones I have made have been on my AC units. I have two. June 1, 2018 my downstairs unit went down. It took over a month to get the unit repaired, including four trips. I was without air in my downstairs for almost two weeks. A little over a week after repairing that unit my upstairs unit went down. I reported this service request online on July, 15Th, 2018. I did not hear from the contractor ( Myers comfort specialists ) so two days later I decided I had better call. Ispoke with crystal who advised me that I would have to call AHS because they thought it was my downstairs unit again. I advised that I had made the request online. I then called and was told that the service request would be dated for the 17TH. I advised that I slept upstairs and that it was 84 degrees upstairs. A technician came out on Wednesday the 18Th and I was told that it was the motor to the unit and one would have to be ordered and mailed in. They would contact me when it came in. I did not hear from Myers and began calling AHS on Friday. On monday the 23RD I received a VM from Daniel advising that he was on the way to install the motor. I called Myers and spoke with Crystal again and advised I was at work and would not get off until 1400 MT. And that Daniel had left message he was en route. This was approximatedely 1230 MT. She contacted him and he advised he did not need me there to make repair. I got home and discovered the AC unit was not working. I went outside and looked at the unit and the fan was not turning. The temp. Upstairs was 81 degrees. Daniel left nothing advising that he had been there and I had received no call from Myers. I called AHS and spoke with Shaquita. She called the EMERGENCY number and said no one answered. She left me a VM on today, 7/24/18 advising that Daniel was at my home but the motor that was ordered did not work and another had to be ordered. I then called AHS and spoke with Coby who advised that Daniel had discovered that the fan was broken on the unit and another one had to be ordered and it might be next week before the unit was reapaired. This is unreasonable and shows there is no concern for the customer. I live in Alabama where the temps get in the 90's and even 100's and I have to be without air. I have to work to pay my bills and this heat can make people sick. I pay my premium on time to AHS and I have been treated in what I feel to be contempt. I guess there is nothing I can do unless I call someone else out to reapir this and I should not have to do that because that is why I have purchased the home warranty with AHS for years. I guess I am at your mercy or the mercy of Myers but you contracted this company out to do repairs and then allow them to treat customers this way. I am sure they would not treat someone that does not have a home warranty this way. I will however tell everyone I know of this experience as well as post about it on social media concerning AHS and Myers. I have already told some people and they had nothing but negative things to say about AHS. I might even speak with an attorney concerning this because this heat has been known to make people ill and even cause death. I have all the emails from the first service request on downstairs unit in June as well as the current one from AHS and Myers. I have dates and times and names of the persons I have spoken with. I also have all the VM recordings if these are needed.

Thank you. Terri cruce.

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Update by Cruce
Jul 24, 2018 5:04 pm EDT

My name is Terri cruce. i live at 1621 Russet Crest Circle, Hoover, Al. 35244. My phone number is [protected]. I have been a customer for years and I have made very few service requests and the ones I have made have been on my AC units. I have two. June 1, 2018 my downstairs unit went down. It took over a month to get the unit repaired, including four trips. I was without air in my downstairs for almost two weeks. A little over a week after repairing that unit my upstairs unit went down. I reported this service request online on July, 15Th, 2018. I did not hear from the contractor ( Myers comfort specialists ) so two days later I decided I had better call. Ispoke with crystal who advised me that I would have to call AHS because they thought it was my downstairs unit again. I advised that I had made the request online. I then called and was told that the service request would be dated for the 17TH. I advised that I slept upstairs and that it was 84 degrees upstairs. A technician came out on Wednesday the 18Th and I was told that it was the motor to the unit and one would have to be ordered and mailed in. They would contact me when it came in. I did not hear from Myers and began calling AHS on Friday. On monday the 23RD I received a VM from Daniel advising that he was on the way to install the motor. I called Myers and spoke with Crystal again and advised I was at work and would not get off until 1400 MT. And that Daniel had left message he was en route. This was approximatedely 1230 MT. She contacted him and he advised he did not need me there to make repair. I got home and discovered the AC unit was not working. I went outside and looked at the unit and the fan was not turning. The temp. Upstairs was 81 degrees. Daniel left nothing advising that he had been there and I had received no call from Myers. I called AHS and spoke with Shaquita. She called the EMERGENCY number and said no one answered. She left me a VM on today, 7/24/18 advising that Daniel was at my home but the motor that was ordered did not work and another had to be ordered. I then called AHS and spoke with Coby who advised that Daniel had discovered that the fan was broken on the unit and another one had to be ordered and it might be next week before the unit was reapaired. This is unreasonable and shows there is no concern for the customer. I live in Alabama where the temps get in the 90’s and even 100’s and I have to be without air. I have to work to pay my bills and this heat can make people sick. I pay my premium on time to AHS and I have been treated in what I feel to be contempt. I guess there is nothing I can do unless I call someone else out to reapir this and I should not have to do that because that is why I have purchased the home warranty with AHS for years. I guess I am at your mercy or the mercy of Myers but you contracted this company out to do repairs and then allow them to treat customers this way. I am sure they would not treat someone that does not have a home warranty this way. I will however tell everyone I know of this experience as well as post about it on social media concerning AHS and Myers. I have already told some people and they had nothing but negative things to say about AHS. I might even speak with an attorney concerning this because this heat has been known to make people ill and even cause death. I have all the emails from the first service request on downstairs unit in June as well as the current one from AHS and Myers. I have dates and times and names of the persons I have spoken with. I also have all the VM recordings if these are needed.

Thank you. Terri cruce.

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8:00 am EDT

American Home Shield [AHS] air conditioning service

I have had multiple problems with my air conditioning unit since May, 2018. I have had multiple service calls and each time the unit is filled up with freon then it works for a few weeks and then stops again. Clearly the root cause has not been addressed. I have had to pay AHS and another HVAC contractor over $1, 300 in freon charges over the past month and a half.

We have registered service requests on 5/5, 5/19, 6/5, and 7/18. Despite this, each time the unit is simply filled with freon but the primary problem not addressed. We now have been informed that the coils need to be replaced as the source of the freon leak. This was improperly missed with the other service calls, although when an outside contractor looked at this, they immediately recognized this.

AHS states that we should have the service done right away to replace the coils and should not have to pay any more for freon. However, the HVAC stating that AHS has not provided them with the appropriate documentation to cover the freon charges. They need to replace coils and then top up the freon. When we have called AHS on MULTIPLE occasions, they keep reassuring us that the freon charge is waved, however, the contractor is stating that this is not true.

We even have both AHS and the contractor on a 3 way call and despite AHS stating clearly that the service should be booked and move forward with a waive of the charges, Total Air care keeps stating that they do not have authorization yet from AHS to waive the freon charge. I have already paid over 1, 300 in freon charges and don't want to pay another $700.

I am stuck in the middle with no air conditioning for over a month in Florida weather. My daughter has asthma and is suffering from the heat and humidity.

This is absolutely nuts!. We have been a paying customer since early 2018 and never missed a payment. We are put on hold each time we call either AHS or Total Air Care for over 30 minutes at a time. After over 5 or 6 calls to each of these companies and being reassured that we should get service quickly, we have had nothing. This is extremely frustrating. I think that, despite their policy of not having customers pay for freon twice in 60 days, they clearly don't want to provide the authorization do Total Air Care for this, or perhaps Total Air Care is simply not willing to cover it. Either way, we as the customer is stuck in the middle and without any serivce.

I think that AHS is simply not providing the proper authorization to waive the charges.

HELP!

A hot frustrated customer!

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4:40 pm EDT
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American Home Shield [AHS] ac service

Good Afternoon,

I am reaching out to you today for help! We have been without Air Conditioning since June 29th 2018. We have a warranty with American Home Shield and have scheduled service from your company(Total Air Care) and are still without Air Conditioning.

We would like to request the technician Romeo Javois to install the "OEM Module" at our home at 213 S Greenfield Avenue, Temple Terrace FL 33617 (Phone number lookup: [protected]) *Also: we were told that our address is saved in your system under "213 Greenfield" -not "213 S Greenfield" .

Our History (Service Order Invoices attached):

June 29th 2018- Our A/C stopped functioning and we placed request through American Home Shield for service. You guys called and scheduled an appointment with us for a technician to come out on July 5th.

July 5th 2018- Technician, Hector Sanchez, came to our home and diagnosed the problem with our AC and determined the following: "Needs to replace 1/2 HP Blower Variable Speed. Could not replace to TS depletion. Will advise warranty group".

Shortly after, American Home Shield approved the order of the Motor Blower and module parts and Total Air Care scheduled an appointment with us for service to install the Motor Blower/ Module parts.

July 11th 2018- Technician, Romeo Javois came to our home to install the parts but had difficulty and determined the following Diagnosis: "Could not install motor & quick swap due to beam in attic where unit is installed. This (is) an access issue. Will have to return with OEM Module".

During his visit, our technician, Romeo, determined that he has access to fix our A/C if he installs a different part called an "OEM Module" and that there is no need to re-locate the A/C to do this.

July 21st (today) - We STILL do not have an appointment scheduled for Romeo to install the OEM Module.

We would like to request for Romeo (or other available technician of your choice) to return to our home and install the OEM Module as soon as possible.

We have called so many times regarding this issue and are not sure what else to do. Every time we call Total Air Care, they tell us that American Home Shield needs to do something and every time we call American Home Shield, they tell us that we need to call Total Air Care.

Please help us restore Air Conditioning to our Home. We are going on our 4th week of no AC and we are losing our minds. Please help!

Fixing our AC is our top priority right now. Please contact us ANY TIME (day or night) via e-mail, phone call or in person at:

[protected]@mail.usf.edu (personal email)
[protected]@flvs.net (work email)
[protected] (work phone)
[protected] (personal cell)
213 S Greenfield Ave, Temple Terrace FL 33617 (stop on by).

Thank you for your time, we hope you can help us!

Lora and Phillip Jeter

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Update by Lmleiter
Jul 23, 2018 4:44 pm EDT

The above was written and emailed to AHS and the AC contractor on Saturday July 21st. We also spoke with AHS via online chat who assured us that someone would be in touch with us today at noon. Hasn’t happened. We have repeatedly gotten the run around from both parties, instructing us to contact the other. We are going on 4weeks without AC while the solution is clearly stated by the AC technician back in week 1. Please help!

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2:02 am EDT
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American Home Shield [AHS] washer

My washer was making funny noise.
To make a long story short . I contacted
American Sheild' they responded by sending this 20 year old young man from aAccord appliance. On of the worst companies in riverside ca. If you check their reviews. He was here ten minutes and diagnose the problem . Reporting to American Sheild' that it was the owner fault without talking to me or my family. Second opinion show up I was told if was prob wear and tear since washer was 17 years own it could have been multiple things that could have broken it even overloading so American Sheild choose the one diagnostic problem that would get them out of repairing it overloading . what a horrible company I pay them every month on time no problem in the last five years i have I five file five claim s with this was a disappointment and I will no longer use their services for my home repair.

Disappointed
Customer

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American Home Shield [AHS] plumbing

I have contacted AHS several times to try get an answer to this question. I had a tech come to my home about month ago to fix a plumbing problem. Well he could not fix it because he did not know how to get to the pipe . He wanted to tear my wall out but said he didn't know if he could fix the pipe or replace the space that he needed to tear out. Of course I knew he was not experienced and did ot know what he was talking about.

The teck was from Greenway Services in Nashville Tennessee. I was charged $75.00 for him to come out and not fix the problem, not offer a solution to the problem and really nothing. He gave me no information.

I think it is awful that people pay their money to have this AHS service and a lot of times they don't help or really sometimes I think they just don't know how to fix the problem but than we are still charged a service charge.

The date he came out was July 6, 2018 and my AHS number is [protected]. My address is 1100 alexander circle, Nashville, Tn 37208 and my phone number is [protected].

I would like my $75.00 refunded back into my account and I would like to know if there is a solution to my problem and if anyone plan on contacting me to solve this problem.

I'm goin wait until July 30 and I plan on filing a small claims suit to collect my money because I think it is very unfair.

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1:07 am EDT

American Home Shield [AHS] service!!! or rather no service

After 21 years I cancelled my contract #[protected] due to the fact I requested service for my air conditioner, paid the service fee of $75.00 for Thermodyne to do the service. Nothing was done, I ending up working on the problem myself. My husband has leukemia and I have AFIB and congestive heart failure, this is why we have warranty services. After waiting for nearly 4 hours for 3 calls, I was told no supervisors were available and the people I talked to could barely speak English and everyone had the name of angel, precious, or promise. These are not their real names as you could tell by their voices. I asked on the 12th of July to cancel my contract with Anna and was assured my account would not be charged $50.82 fro July. Well I was charged and cannot get this resolved even by many calls. AHS is no longer to great company I started with 21 years ago. I am taking legal actions to have my money returned to me as it seems no one can help.

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11:58 am EDT

American Home Shield [AHS] air condition repair

We live in a suburb of Denver Colorado. Our air conditioner stopped working on the evening of July 12th. Our contact id number is [protected]

Desired outcome:
Consistent messaging from Home Shield Warranty and our air conditioner fixed today.

We notified American Home Shield immediately and have not been given a consistent response since then. We are still unsure of when our air conditioner will be fixed and by whom and it has been 4 days. Some of the inconsistent messages:
- there are 4 companies that work with American Home Shield to fix air conditioners (there are actually 2)
- Contractors have 24 hours to respond just to the request (24 hours depends on when American Home Shield decides the time frame) Weekends are off limits and the turn around time from when we contacted Home Shield and then they decide to contact the contractor isn't actually a true 24 hours. Home Shield Warranty makes up their own time frames and leaves us hostage and at their mercy. It has been 4 days since we've contacted our local Home Shield office and we have yet to even speak with a contractor that can fix our air conditioner.

This morning the lady from Home Shield told my husband that he might have to wait another 3 days for our request to be acknowledged. Apparently, we can be held off another three days because of the shady scheduling practices from Home Shield Warranty. This doesn't mean our air conditioner will be fixed in 3 days, it means we will wait 3 days to hear from a contractor.

Clearly, Home Shield Warranty does not operate from the best interests of the paying customer. We could've had a repairman come Thursday evening and yet, we sit and wait in 100 degree heat for a simple acknowledgement of our situation.
I will be posting on social media and with the Better Business Bureau. I see there is already a low customer satisfaction rating so obviously we're not the only paying customers receiving poor service. I look forward to resolving this issue and getting consistent messages from Home Shield Warranty.

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4:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Home Shield [AHS] living without ac for three weeks

Hello all: It is 2:20 PM, Sunday, July 15, 2018. The temperature in my house is reaching high 80s, going for 90s, again. It has been like this for the past three weeks! Yes, three weeks it has been like this and my family has been living under this condition. They came out for the third time, yesterday, to fix the problem. Their man left at 6 PM, the air-condition was working. But by 9 PM it stopped. Again, we do not have cool air. They are coming here tomorrow between 12 and 4 PM. This has been the life for me, my wife and four kitties, of which one has fallen very ill due to this heat. By the way, I live in Tucson Arizona and at this time of the year the temperature does may up to 100s, at times. The company we have been assigned to is in phoenix, an hour and half away from here. I have talked to them (AHS), asked them, pleaded with them, begged them to transfer us to a local company which is located right here in Tucson, but American Home Shields resists, resists, and has been resisting to help us; based on their policy, they tell me. I am a disabled, almost bedridden man. This is what has been going on. Am I, at least, entitled to a refund, reimbursement, some kind of break? If the company was locally located, this could have been resolved long time ago. I am ill. I am very frustrated. My family has been suffering.

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Update by Masoud Talachian
Jul 15, 2018 4:45 pm EDT

Hello all: It is 2:20 PM, Sunday, July 15, 2018. The temperature in my house is reaching high 80s, going for 90s, again. It has been like this for the past three weeks! Yes, three weeks it has been like this and my family has been living under this condition. They came out for the third time, yesterday, to fix the problem. Their man left at 6 PM, the air-condition was working. But by 9 PM it stopped. Again, we do not have cool air. They are coming here tomorrow between 12 and 4 PM. This has been the life for me, my wife and four kitties, of which one has fallen very ill due to this heat. By the way, I live in Tucson Arizona and at this time of the year the temperature does may up to 100s, at times. The company we have been assigned to is in phoenix, an hour and half away from here. I have talked to them (AHS), asked them, pleaded with them, begged them to transfer us to a local company which is located right here in Tucson, but American Home Shields resists, resists, and has been resisting to help us; based on their policy, they tell me. I am a disabled, almost bedridden man. This is what has been going on. Am I, at least, entitled to a refund, reimbursement, some kind of break? If the company was locally located, this could have been resolved long time ago. I am ill. I am very frustrated. My family has been suffering.

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9:09 am EDT

American Home Shield [AHS] customer service and service provider

I had placed a service request in June, 2018 for my downstairs AC unit not working.
Automatic control company came and stayed all day to fix it .. said it was a problem with my compressor, took it their shop to repair and came and charged me $560.00 additional to the $100.00 I paid to AHS.
Two days back, July 10, 2018, two weeks after
They so called repaired my whole Ac unit
It was leaking profusely in my garage.
Placed a order, got a fantastic lady who set it up on an expedited manner.
Today they came, claimed that the pipes were clogged and that they had forgotten to check it and wanted another order set up
Another $100.00
I refuse to pay AHs additional amount for this company to do what they could have done on 6/29/18.
Ryan left my Ac unit open etc and took off
Since then I have been on line with AHs..
Got one woman didn't give her name,
Then called back got Archie from Memphis, after explaining the situation, he asked me to hold and now I line for 30 mins
Someone needs to do something
I need my AC fixed .. this is Florida and I have a dog at home.. my Ac unit has been dismantled by your service provider and collecting dust
Thanks

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American Home Shield [AHS] In-depth Review

Overview:

American Home Shield (AHS) is a leading home warranty provider that has been serving customers for several decades. With a rich history and background in the industry, AHS has established itself as a trusted name in home protection. The company's mission is to provide peace of mind to homeowners by offering reliable and comprehensive coverage for their essential home systems and appliances.

Services Offered:

AHS offers a wide range of services to cater to the diverse needs of homeowners. Their plans cover major home systems such as HVAC, electrical, and plumbing, as well as essential appliances like refrigerators, dishwashers, and washing machines. Customers can choose from different coverage options and plans based on their specific requirements. Additionally, AHS provides additional services and add-ons, such as pool and spa coverage, to enhance the level of protection.

Pricing and Plans:

AHS offers a transparent and competitive pricing structure for their home warranty plans. The pricing is based on the chosen coverage options and the level of protection required. Customers can easily compare different plans and their features to find the one that best suits their needs and budget. It is important to note that AHS does not have any hidden fees or charges, ensuring that customers have a clear understanding of their expenses.

Coverage and Claims Process:

AHS provides extensive coverage for a wide range of home systems and appliances. However, it is essential to review the limitations and exclusions of coverage to have a complete understanding of what is included. In the event of a covered breakdown, AHS offers a straightforward and efficient claims process. Customers can easily file a claim online or through their dedicated customer support. A step-by-step guide is provided to ensure a smooth and hassle-free experience.

Customer Experience:

AHS has consistently received positive customer satisfaction ratings and reviews. Customers appreciate the ease of contacting their customer support team, who are readily available to address any queries or concerns. AHS also prides itself on its quick response time for claims and service requests, ensuring that customers receive timely assistance when they need it the most.

Contractor Network:

AHS maintains a vast network of qualified and reliable contractors across different areas. These contractors are carefully selected to ensure high-quality service and workmanship. Customers can have peace of mind knowing that their repairs and replacements will be handled by experienced professionals who are committed to delivering exceptional results.

Transparency and Communication:

AHS places great importance on transparency and communication with its customers. The terms and conditions of their plans are clearly outlined, providing customers with a comprehensive understanding of their coverage. Pricing and coverage details are transparent, allowing customers to make informed decisions. AHS also offers various communication channels and is responsive to customer inquiries, ensuring that their needs are met promptly.

Pros and Cons:

AHS has several strengths that make it a preferred choice for many homeowners. Their comprehensive coverage, competitive pricing, and reliable contractor network are some of the key advantages. However, there are areas for improvement, such as the need for more flexibility in plan customization. Additionally, some customers have reported occasional delays in claim processing.

Comparison with Competitors:

When compared to other home warranty providers in the industry, AHS stands out with its extensive coverage options and reliable service. The company's pricing, coverage, and customer satisfaction ratings are competitive, making it a strong contender in the market. However, it is important for customers to compare different providers based on their specific needs to make an informed decision.

Final Verdict:

Overall, American Home Shield (AHS) offers reliable and comprehensive home warranty services that provide peace of mind to homeowners. Their extensive coverage, transparent pricing, and responsive customer support make them a recommended choice. AHS is particularly beneficial for homeowners who value the convenience of having their essential home systems and appliances protected. With AHS, customers can rest assured that their homes are in good hands.

How to file a complaint about American Home Shield [AHS]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.

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