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American Home Shield [AHS]
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American Home Shield [AHS]
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1.2 1344 Reviews

American Home Shield [AHS] Complaints Summary

56 Resolved
1284 Unresolved
Our verdict: If considering services from American Home Shield [AHS] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Home Shield [AHS] reviews & complaints 1344

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7:12 pm EDT

American Home Shield [AHS] did not complete service, did not honor warranty, would not let me cancel!

FRAUD ALERT. Do not use this company. I pay monthly, and paid an additional $130 for a service fee to repair my dryer. After four visits, the dryers is still not functioning and I have called AHS *11* times to resolve the matter - either to have another tech dispatched, have the dryer replaced, and/or to CANCEL my service and I am transferred, disconnected repeatedly. I asked to speak to a manager - they refused. I asked them for another number for help, since they could not help me - they refused. Meanwhile, my dryer has been broken for a month!

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8:45 am EDT
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American Home Shield [AHS] my refrigerator has not worked properly for months now, not cool enough for freezer standards.

A technician came out on 08/04/2018 and told me that it was not cooling sufficiently in the freezer and needed a freeon technician. Awhile later I contacted Antech again wondering when a technician would return. A woman I spoke with explained to me that a new refrigerator would be ordered, delivered and the old refrigerator would be hauled away. I waited 2 weeks and heard nothing from the refrigerator supply company. I called yesterday to find out why I had not been supplied with that information and waited on the phone for over 30 minutes. When it was time to pick up children from school, I asked the call taker, Mark, to please call me back on my cell phone which number I gave him. I never received a call back. This morning I spoke with George at your call center who told me he would put me in touch with the company who would supply the refrigerator. So far I have been on hold for at least 15 minutes waiting for the refrigerator people to pick up. What a frustrating mess!

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Janet Newman Dudley
, US
Sep 05, 2018 7:57 pm EDT

Please know that AHS is a scam. They don't repair anything anymore. They push you around and do nothing. I was assigned A Tech Services which is a total joke! He came out and I had to tell him what the problem was. Not to mention that I filed a claim on 8/30/18, never received a call to set up an appointment. I called well over 7-8 times and had to leave a message. Who closes at 3:30? What a joke. My dishwasher is making a horrible noise. He turned it on and said because it appeared to be working, AHS wouldn't allow him to do anything. Their contracts aren't cheap. You get nothing but the run around from them. I'm looking for another company or just go to Home Advisor where I know I'll get reputable contractors and real assistance.

BEWARE!

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8:03 pm EDT

American Home Shield [AHS] very poor service

I contacted customer service today 8/23/18 to indicate the refrigerator at the home my daughter lives in had stopped working I also indicated that she was a single mother with two small children and also had very little money so she could not afford to lose all her food and that the repair needed to be done asap. The girl put me on hold and came back to tell me she had contacted Baskett Repair and he would be out around lunch. At 2:00 I called back to indicate that we had received no info on the repair I told the rep that I was told they would be out today, she indicated that there no notes stating they would be out today and I would have to wait 24-48 hours with no regard for the situation. I asked to speak to a supervisor which she refused to provide she placed me on hold for a long period of time until the call disconnected. I called back again asked for a supervisor and again my request was refused. It was like talking to a robot who could not think outside of your script. I did curse as I was furious and she hung up on me. Completely unacceptable service and once this repair is complete I will cancel my service because I have had enough! You should be responsible for the loss of food which my daughter could not afford. You send all the work to ONE man in this area and he has so much he can not keep up, get some more damn contractors. In addition a company who employ's people who have no one to answer for is only asking for problems. I myself worked in a call center for 10 years and i know you should be able to pull the call, you should be able to see exactly who I talked with and if you cannot you have a problem. Do you not have ANY quality control? I will also be forwarding my complaint to the BBB and anyone else who will listen. My money will be going to a new company which I expect will provide better service. The statement that this company is a top company is [censored].

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1:09 pm EDT

American Home Shield [AHS] customer service - lack of follow up - lies -

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # *******
Correspondence regarding this complaint will be emailed to : *********
Please print a copy of this for your records.

Filed on : August 20 2018

Filed by :
***********

Filed against :
American Home Shield

Complaint Description:
supervisor has not called back to follow up. inconsistent customer service. lack of resolving issue that ive called many times. one hour at least each 7.18.18 order ********** bath tub faucet piece breaking off. tech came out stated part no longer made. stated new part required along w modification to install. i was to pay modification part and ahs to pay for part. i was told several times part price would be cashed out so i may get quotes on who can complete modification work. manger monica called me 7.23.18 and confirmed she was having this processed. i followed up 08.10.17 and was told this was not covered. i req monique call me back and she has yet to call back. i called several times 8.10.18 and again on 8.13.18. i was told by joy in customer service that supposedly the part is covered and that they would call me back by friday 8.17.18. i have yet to receive a phone call. she was to request monique call me back again and she has not. its been highly frustrated as when i call - the reps will not transfer me to management, they claim to submit requests for call back and nobody calls back, i continue to get different versions of action to be taken each time i call and each call takes over an hour as i have to start from the beginning each time. i end up getting upset and frustrated as it seems nobody cares or listens or follows through. i would like to have my money refunded on this visit due to the frustration i have continually experienced and still no resolution or call back or having anyone take owner ship on resolving this. notes [protected] per joy i should get call back by Friday 08.17.18 0810 per Dario monica to call back states no parts needed per Richard called cnj per diane she was on phone w richard and information was provided not sure why ahs saying no parts needed she said i had to call ahs pending moniques call back [protected] per monique supervisor putting in req for cash out [protected] per shelby she is reaching out to Richard [protected] Richard to quote price and ahs to process cash out

Your Desired Resolution:
at this point due to the frustrations i have experienced i want my money back on the visit for 100 dollars since they cant simply process the price of the part as a cash out as promised by monique and other reps. it's become a highly frustrating unsatisfactory experience. especially when customer service refuses to allow you to speak to a manager or supervisor and when they claim they submitted a request -nobody calls you back!

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marni yeates
, US
Sep 12, 2018 5:17 pm EDT

Sounds like the same issue I am having with my HVAC! I refile the claim and the contractor has not shown up in days... Bell Cow Services and then they submit that it is closed. I have filed 6 claims in 2 days and still no contractor, no AC and AHS has not responded to my complaints. Breach of contract and the contractor is falsifying completeness of work which I have made them aware. NO HELP!

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7:59 pm EDT

American Home Shield [AHS] customer service

Filed a claim for a broken ac unit, company sent an order out to a company to come service us. The technician inspected our unit, turned the power BACK on from our ac unit that we turned off ourselves. When the ac came on, technician left and did not fix or inspect ANYTHING. 30 minutes later, ac unit shut down again, called the company to come back out and service it again and they couldn't until 5 days later, requested AHS send a different company stated they can but only after the first company sends information to them which would take 2 days. Asked for a refund from AHS since the technician did not fix our ac the first time and we paid the 75$ service fee, to which they replied since he came to your house we cannot issue a refund. I asked for a supervisor and got hung up on. Called back and asked for a supervisor, was left on hold for 30 minutes, when I called back after being on hold THE DEPARTMENT WAS CLOSED.

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4:12 pm EDT
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American Home Shield [AHS] century 21 home protection plan

I just bought a home in Grants Pass Oregon, wanted to have my ducts cleaned, found out that the home had some holes in the ductwork witch was not caught by the inspection at the time of the sale. Cleaning company took pictures and I called American Home shield to request a service call.
The service company confirmed that there were holes in the main duct but it was not covered because of mice bice by the hole. Is this fair, you think your covered and they find a way to not pay. I would not recommend this company to anyone and will launch a campaign on social media to discredit this company. I just want my ducts fixed!

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10:03 pm EDT

American Home Shield [AHS] air conditioning

To whom this may concern. My Name Carlos E Rodriguez and my Contract Number is [protected]. I'm submitting all work orders starting with the first order 7/30/2018 W/O [protected], 08/08/18 W/O [protected], 08/13/2018 W/O [protected] and 08/13/2018 W/O [protected]. As today my Air Conditioner is not working for a couple of weeks. I have done everything as humanly possible in notifing you as to situation only to fall on death hear. What I'm getting is excuses here a couple for you. The company you been assigned no longer cover your area. We need a preauthorization to conduct a leakage test that request should be taken care of already since the visit was last week and the best one we are trying to locate a repair company that been about two days. And on and on the excuse keep piling on my regarding my issues. nothing as been done to repair a Frozen Condenser Coils located inside the home. Request that a Company with the Expertly to handle Feon leakages and can repair or replace the inside condenser coil unit. Simply put why continue to add feon only to find that there a leak in system and at cost of up $100.00 per pound of 410A Feon which may add up several hundred of dollars to add to system only to find you have a leak in system. This is not a cost effective method of checking to see you have a leakage in the system. Request you assigned a company which can handle this type of service. Please understand that I'm disabled military veteran which requires temperature control environment. Thank you in advance Carlos Rodriguez Phone [protected] and Email is [protected]@gmail.com

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10:56 pm EDT
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American Home Shield [AHS] a/c repair

I originally placed a service call in late July and had the initial repair done on July 21st. This did result in some of the issues being repaired however, the A/C unit in my attic continued to leak water thru my hallway ceiling causing a portion to fail. I contacted your company to explain the situation and that the leak still persists causing more damage. They sent another A/C company (DEV air Solutions) to repair the leak and he caused addition damage by placing his foot thru my hallway ceiling. I have yet to hear from American Home Shield or DEV Air Solutions since July 27th on when this issue will be corrected properly. I continue to have an AC leak and large hole in my ceiling both of which I have video and photos of, that remain uncorrected. I have made multiple calls to both companies with no response. This problem needs to be addressed and corrected professionally ASAP.

Bryan Turner
American Home Shield Agreement # [protected]
[protected]

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marni yeates
, US
Sep 12, 2018 5:18 pm EDT

Sounds like the same issue I am having with my HVAC! I refile the claim and the contractor has not shown up in days... Bell Cow Services and then they submit that it is closed. I have filed 6 claims in 2 days and still no contractor, no AC and AHS has not responded to my complaints. Breach of contract and the contractor is falsifying completeness of work which I have made them aware. NO HELP!

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1:12 pm EDT

American Home Shield [AHS] air conditioning/ long waits for calls/ can't get to a manager for help

May of 2018 we called a request in for our Air Conditioning unit, it is currently August and we still don't have it fixed. 1st company to come out was Fast Response. We were told there was a hole in the line and that the Freon was low. It cost us over 400.00 to have it filled. While we were on route to the house to pay the tech, he made the Comfort Care sitter very uncomfortable by cussing in front of her children and using remarks such as, "you people". Saying that if it wasn't for that "old man in the bed and that baby, I wouldn't do this". He left and the air worked for about a week- then out again. We had a recall. This tech from the same company told the companion care lady that the first tech just put on a show and didn't do anything. He did something- worked for about a week and then out again. We did another recall(every time I called, I was on hold with this company for longer then a half and hour before anyone answered the phone, it's on my call log). This time the agent had me on the line holding while she talked to Fast response, who told her that nothing is wrong with our system- yet the agent told our companion that he fixed the coil. They suggested a second opinion- so Wind benders came out. The tech told my brother and the companion that Fast Response messed the unit up so bad, he was afraid to touch it. We were told that there was a bad part which required ordering. He suggested that we just buy a whole new unit which was on sale with their company for 5000.00. He left and another company came in and fixed the problem{for a while}. The air was working and I started getting calls from Wind Benders telling me that it was going to cost 500.00 to get the air fix, and I almost paid it until I realized that this wasn't the company that fixed it. A Absolute was the company that came in in July. August 3rd, I called another recall in because it had stopped working and no one has been in yet and it is currently August 11th. All the recalls were supposed to have been expedited, none have been. We have asked to speak to a supervisor or manager several times but they can't be located with a search warrant. Either they aren't in or they can't transfer you. If you are lucky to talk to them you have to wait on hold for a good 45 minutes before they come on the line. We talked to one, but it didn't accomplish anything since we still don't have air. August 10th I called again, I got an email saying A Absolute will be out, but Fast Response called yesterday and today saying that they got the work order. I specifically asked for them not to be sent out- since stories don't match and the first tech made another employee in the house feel uncomfortable- yet that is who they are still sending out 9 days after the order was placed. There is more to this story, but I am tired of type this. I need the air fixed now because there are sick people in the house and this is making them sicker as per the social workers and nurses that come in and out of there regularly!

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5:04 pm EDT

American Home Shield [AHS] air conditioning contractor has unethical behavior

On friday. August 3, 2018 I contacted ahs regarding my air conditioning system going out and they sent out csc calibrated service company on 8/7/2018 and tom came out and told me that I needed a new compressor and that my out of pocket for coolant was $800. He has the part ordered and when I called kathy (the scheduler who is clearly not fit to be in contact with clients) told me that I needed to pay $800 once the compressor is picked up from the warehouse and the tech is in route to me. She told me that ahs ordered the wrong compressor and it could potentially take 8-10 business days to get a new one. I asked her for an invoice of the break down of charges before I would provide upfront payment. She said she could not explain the fees but would get tom to call me and explain the fees. Tom called me back and he was very rude and abrupt telling me if I didnt have the money then maybe I just wanted to 'be hot'. I advised him that this was an expedite and that I had an elderly parent and infant child in the house and yes I had the money but I wanted to know what I was paying for and to have an invoice of the charges before I provided him my bank information. He told me that if I needed an invoice he would cancel my tech in route because an invoice would take a few days. He told me that if I did not pay in 5 minutes then he was re routing his tech. He hung up the phone in my face. I spoke with him respectfully and he was fast talking me, making rude comments, and being very unprofessional. When I called kathy back to let her know I still needed the invoice after providing her with 2 email address, and that tom was rude... She stated that she did not think he was rude at all and then she hung up in my face! "unbelievable and unimaginable!"

I called ahs back and asked them to send another contractor out for a 2nd opinion because I did not trust the integrity of tom or his professionalism, they sent out another company royal flush and paul was very knowledgeable and professional and honest. He estimated my out of pocket cost to be $300 - $800 and he provided me a tentative invoice.

When I spoke with ahs they advised me that I would have to go with tom since the 2nd opinion had the same diagnostic of the problem even after offering to pay both service fees to both companies for coming out to my home.

I feel that is is totally unacceptable to send contractors out that is unprofessional and disrupts a household in rudeness and make your clients pay for their services without any additional option to use the 2nd contractor. I have been on hold for hours, promised to be called back by 2 supervisors without any follow-up. I have now contacted the corporate headquarters and requesting for someone to call me who simply cares about the customers and their well-being... Hence the name "american home shield" that signifies the protection of a home in its entirety.

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Carousel Gore
, US
Sep 08, 2018 11:06 am EDT

I am fed up with AHS! I called two times last night because my A/C is out and it was almost 90 degrees in the house. The first time I called they said they were going through a system update and took my information and issue with a promise to call me back with in 30 minutes to expedite my request. Two hours later I call back and immediately, without any sort of greeting or questions, am told there is system is updating and I should call back tomorrow- effectively trying to end the call without me saying ONE word! I made that individual take my information too. I asked if I could put in an expedited request online, and they said now it had to be on the phone but he too was noting it needed to be expedited. I was again promised a call back. I called again today, THIRD CALL, and was told they could not expedite my request because it was not over 105 outside. It's "only" projected to be 93. I pointed out that if it is 93 outside it will be hotter in my house and I had kids, but she said no there was nothing they could do. This was frustrating because if I had known that I could have schedule my service request online after the first call. I asked to speak to a manager, she asked why I needed to speak to a manager so for the third time in just my phone call with her I told her about my frustrations with the service I had received. She kept trying to stop me from talking to a supervisor or manager and when I insisted she put me on hold and within in seconds they being put on hold they ended the call. Yes they hung up on me. The website says they want our feedback, but it's only information to put in a service request and a link to their FAQ. As others have said, this is the worst customer service I have received. I would encourage no one to do business with them. I will not be continuing my contract. They are a joke!

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11:38 am EDT
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American Home Shield [AHS] plumbing leak

Around June 9, 2018, AHS was contacted to check my rent house which had water leaking under the house. I have been a customer for 6+ years. A plumber came out about a week later, without getting under the house, stating the house had shifted and that was the cause of the leak. He said that since AHS didnt pay well, that he would give us a quote to pay to get it fixed. AHS then sent a letter denying service, because house shifting was not "normal wear and tear".
My husband disputed the claim that the leak was caused from shifting, since the plumber didn't even look at the leaking pipe. And per contract, the only non-covered issues stated are freezing or tree roots. That was in June that the authorization for a second opinion was given, with A Plumbing.
After a month of waiting for A Plumbing to call, and mutiple times of calling them without success, my husband contacted AHS again. He was disconnected, put on hold for 40 to 50 minutes, and told a supervisor would call him back.
After 8 weeks of an unresolved leak, out tennents moved out of our rent house.
I began calling AHS then!
I began Friday, August 3, stayed on the line for 1 hour to be told a second plumber would be called, and I should hear from him in 24 to 48 hours.
Tuesday, I called and was told 2-4 hours. Wednesday I was told another 24 to 48 hours. And now Friday, Aug.10, I was told another 24 to 48 hours. This time I asked to speak to a Supervisor, however the rep could not get ahold of one. The Supervisor should call me back --that's right IN 24 TO 48 HOURS!
I also asked for the complaint department, but the rep couldn't find any info on one!

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9:05 am EDT

American Home Shield [AHS] air conditioner not working properly

Summer of 2017 my a/c was acting up & AHS had to send the same contractor out to supposedly fix my problem & in the end they said I just needed Freon & filled it at my expense. On 8/7/18 my a/c started the same symptoms as last summer-not going below 86 & I live where it 100+ daily & my 70 yr old mother lives with me. I did an on-line service request on 8/7/18 and on 8/8/18 I was on the phone w/AHS many times which took up my whole day because they continued to give me the bottom of the barrel companies which two of them could not come out for a week. The 7th company they attempted to get a hold of was a reputable contractor and wasn't returning their calls so I contacted him myself and he told me that he refused to do business with AHS because he was tired of them denying work for customers and would try and only replace parts here and there which wouldn't fix the problems. I went on-line to see my service request status in the evening on 8/9/18 and it showed that I had no active service requests. I called the customer service number and waited on-hold for over 30 minutes (usual waiting time) to find out why I had no active service requests to only be told that my service request was cancelled without any reason documented. Not sure how a company can treat its customers like this for as much $$ that you pay to them.

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marni yeates
, US
Sep 12, 2018 5:19 pm EDT

Sounds like the same issue I am having with my HVAC! I refile the claim and the contractor has not shown up in days... Bell Cow Services and then they submit that it is closed. I have filed 6 claims in 2 days and still no contractor, no AC and AHS has not responded to my complaints. Breach of contract and the contractor is falsifying completeness of work which I have made them aware. NO HELP!

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4:37 pm EDT

American Home Shield [AHS] 1 am complaining about my central air conditioner unit

I have been dealing with (ahs) since may 2018 this is when i first reported my unit was not cooling. I paid the service fee they requested me to pay and a few days later d&d plumbing from texarkana, tx was sent out to fix my unit. they came to the conclusion that the unit needed to be replaced so they ordered the unit and it took about a week for it to come in so after that they installed the unit but every since they installed the unit i have had nothing but problems with it not cooling. i called ahs to let them know the unit was not cooling and they called d&d plumbing to let them know the unit was not cooling and after several days d&d called to let me know what day and time they would be coming out to look at the unit so i took off work so i could be home and of course they didn"t come so that was one of many work days I missed waiting on this horrible company. To make a long story short my air conditioner is still not working and i have been living in 100 degree temp since may and nobody seems to care. I have called ahs mutiple times begging and pleading for help please send another vendor so i can get some relief and they either hang up on you or make promises and never keep them. i paid my service fee of 109.00 and 160.00 for coolant and they draft my bank acct for 50.00 each month. my carpet is totally ruined because JEFF from d&d plumbing ruined something inside water is pouring from the unit and has ruined two floors and of course i told ahs and they said it wasn't their problem it was d&d plumbing. My entire summer has been ruined from burning up all summer by ahs because they sent these horrible people to my house. I am going to seek legal advice because i don't know what else to do because ahs definitely don't care about their customers and D&d plumbing should be shut down . oh and yes i have paid out of pocket service fees to air conditioner companies just to fine out they won't touch the unit because of the horrible job d&d plumbing did. No one should be treated the way ahs has treated me yes i blame them because they are the ones that sent these horrible people to my house . someone please help!

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7:33 pm EDT
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American Home Shield [AHS] hvac warranty

My AC unit broke down and I had to pay $200 for 2 different technicians to come and do repair and both of them said there was a loose wire on the unit in the attic. I then called another company who came out and told me the wire was just loose because of vibration and all they did was put the wire back and tighten the screw and besides the problem with the system was that the motherboard has stopped working and needed to be replaced.

I called AHS again and the sent a technician from MJS who cam and told me I will need $1250 worth of freon but I will have to come out of pocket with $800 as AHS will only cover$450. he then adviced me to get a new unit at the cost of $6350 though AHS will not cover it.

I got a new unit through MJS since this ordeal has gone on for over a month and the heat was becoming unbearable. however, the newly installed unit was working intermittently and I was advised to change the thermostat which I did twice and finally, MJS sent another technician who finally told me that the motherboard was not working that was why my system kept shutting down.

after paying $60 a month for over a year, I felt really cheated so I cancelled my service.

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Update by goshentoyo
Aug 08, 2018 7:34 pm EDT

My AC unit broke down and I had to pay $200 for 2 different technicians to come and do repair and both of them said there was a loose wire on the unit in the attic. I then called another company who came out and told me the wire was just loose because of vibration and all they did was put the wire back and tighten the screw and besides the problem with the system was that the motherboard has stopped working and needed to be replaced.

I called AHS again and the sent a technician from MJS who cam and told me I will need $1250 worth of freon but I will have to come out of pocket with $800 as AHS will only cover$450. he then adviced me to get a new unit at the cost of $6350 though AHS will not cover it.

I got a new unit through MJS since this ordeal has gone on for over a month and the heat was becoming unbearable. however, the newly installed unit was working intermittently and I was advised to change the thermostat which I did twice and finally, MJS sent another technician who finally told me that the motherboard was not working that was why my system kept shutting down.

after paying $60 a month for over a year, I felt really cheated so I cancelled my service.

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3:03 pm EDT

American Home Shield [AHS] customer service vendor and the customer service reps

I called in to have a vendor come out to service our lights in the kitchen unfortunately we had to cancel at the last minute the vendor was crude. I called the vendor back to set up another appointment he said he could not come out until Monday, mind you I can not cook it it totally dark in the kitchen. A vendor was scheduled for 8/2/2018 we had to cancel with him he was very rude and not understanding. We called back on Tuesday to reschedule he was still not very nice and said he could send someone out next Monday. At this rate I called American Shield to only get the run around the first time the person left me on hold for 40 minutes (mind you I am at work) the second time I was on the phone with an idiot named Duane out of The Tennessee office (I finally asked his name) he said the file said they could not change the vendor I had to use the same vendor, etc. Never heard of such. To make a long story short he told me I had no other choice but to use this vendor. I could go on, So I am without lights in my kitchen until next week with out of town guest. I am totally disappointed with American Shield. I will not renew.
Patricia Love

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5:38 pm EDT
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American Home Shield [AHS] air conditioner

My AC went out three weeks ago. I initially contacted American Home Shield and paid the $80 service fee. When the technician came to my home he said he couldn't even diagnose the problem because the unit was frozen and it needed to thaw out. I was not told any of this when i scheduled the appointment. The next available appointment was a week away.

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9:32 am EDT

American Home Shield [AHS] Request for Representation

On 8/7/2018 Air Design came to my home to repair the air conditioning unit (central air). I had a previous consultation, and as a result I was already aware of the problem. I attempted to explain to the representative what was wrong. He did not understand me and/or failed to listen to what I had to say. The issue is that there is something wrong with the damper/control panel. He put freeon into my system, and then charged me $330. I have stopped payment on that service, because it did not fix my air conditioning. I have had to go to a hotel so that I am able to get some relief from the heat in my home. Additionally, I have attempted to call in several times, to discuss this via phone and AHS representatives have disconnected calls, acted as though they did not fully understand English, and overall been incapable of providing an effective remedy. This company Air Design, is not capable of handling your customers. They should be removed from your vendor list immediately! I would like my air conditioning fixed immediately. Under Georgia law, this currently constitutes a breach of contract, because of AHS's failure to perform. A contract arises when two or more parties have mutually assented to enter an agreement. Here, in our case, this has occurred. I have agreed to pay my fees in exchange for performance, when and if my covered appliances have broken down. This has been absurd and ongoing since May 2018. Please advise.

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5:55 pm EDT

American Home Shield [AHS] service

At the beginning of July 2018 I submitted a request for service to repair an electrical issue. A service contractor finally came on July 12. He checked out the issue and said he could not repair it; that he would file his report to AHS (that "wires needed to be pulled"). While it did not take long to be charged my service fee ($125) I had no follow up. I then contacted them no too long via phone to be told that the volume was very heavy at the present time so I gave them the benefit of the doubt; I then contacted them via website chat on July 28. I explained the scenario and my frustration and was told the "Contractor Resolution" department WOULD resolve it. Client #224400752It is now August 6 and I called and spoke to an customer service associate - retelling the whole situation. At about the 20-22 minute mark of my call she finally put me on hold to speak to the resolution department. After 15 more minutes on hold she returned to tell me they were not available. She then said I would speak to a supervisor and she put me on hold again---waiting to speak to a supervisor. I hung up after at least another 15 minutes. I was on the phone for 55 minutes with no results, resolution, or hope that this will be resolved by AHS. I would hope there would be some compensation for this unacceptable, unprofessional, unbelievable, customer service. I feel like I'm in AHS purgatory because the fixture isn't fixed and have to wait a yet to be determined amount of time for their response - of which I will be told either it's not covered or I will be paying another $125 for nothing. I will have to have a compelling reason to keep remain with them.

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1:03 pm EDT

American Home Shield [AHS] air conditioner

We have had a American Home Shield contract for over 5 years with very little claims. We had an air conditioner repair man come and order parts that would not be delivered for 5 days. Our tenants have a baby and young children and are going without air in over 90 degree heat for 5 days. When I called to expedite the rep said they couldn't do it. We called out our own independent licensed air conditioning repair man who said hands down the entire system is bad and should be replaced. So, as we suspected the AHS repair man is putting a band aide on a major problem and our tenants are suffering in the heat. We have invested thousands of dollars in this policy. I called and was told I couldn't receive any help until Monday. I was told there was no one I could call and no one I could contact. A large organization such as this should have people available 7 days a week to handle such concerns. We will be canceling our policy and we will begin our campaign via social media and internet review to warn people of the terrible customer service, the lack of concern for people who are in dangerous heat situations, and the unwillingness to replace units that are broken even though this is part of the service plan.

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3:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Home Shield [AHS] Contractor Services & Customer Service Dept.

I am complaining about the poor service we have rec'd recently. Our central air condition unit went out and we notified AHS. They gave us the name of Easy Air Condition Service & his telephone number and said he would be contacting us. After a day or so, we called Easy contractor and he said he didn't contract with AHS. We called AHS back to inform them, then they gave us the name of another contractor. That's pretty back when the workers @ AHS doesn't know who their contractors are. When we called the other contractor, he stated he was at least three days backed up & America Home Sheild was aware of this. Now when you're in Texas with no air-condition and the heat is over 100 degrees, that's not good. Why do we need to be paying every month when we can't get the service that we're paying for.
Also back in the fall when our heating unit needed a part for it, the contractor that was sent out ordered the wrong part and had to re-order and return a 3rd day to complete the job. Well that was a continuation of the same job, but AHS charged our credit card twice.
I am request to discontinue services immediately and to destroy (shred) the credit card number that you have on file. We will also inform the bank to not allow anymore charges thru from AHS on that card.

Thanks,
Eddie & Lois Robinson
1804 Rosebud Court
College Station, TX 77845
[protected]

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American Home Shield [AHS] In-depth Review

Overview:

American Home Shield (AHS) is a leading home warranty provider that has been serving customers for several decades. With a rich history and background in the industry, AHS has established itself as a trusted name in home protection. The company's mission is to provide peace of mind to homeowners by offering reliable and comprehensive coverage for their essential home systems and appliances.

Services Offered:

AHS offers a wide range of services to cater to the diverse needs of homeowners. Their plans cover major home systems such as HVAC, electrical, and plumbing, as well as essential appliances like refrigerators, dishwashers, and washing machines. Customers can choose from different coverage options and plans based on their specific requirements. Additionally, AHS provides additional services and add-ons, such as pool and spa coverage, to enhance the level of protection.

Pricing and Plans:

AHS offers a transparent and competitive pricing structure for their home warranty plans. The pricing is based on the chosen coverage options and the level of protection required. Customers can easily compare different plans and their features to find the one that best suits their needs and budget. It is important to note that AHS does not have any hidden fees or charges, ensuring that customers have a clear understanding of their expenses.

Coverage and Claims Process:

AHS provides extensive coverage for a wide range of home systems and appliances. However, it is essential to review the limitations and exclusions of coverage to have a complete understanding of what is included. In the event of a covered breakdown, AHS offers a straightforward and efficient claims process. Customers can easily file a claim online or through their dedicated customer support. A step-by-step guide is provided to ensure a smooth and hassle-free experience.

Customer Experience:

AHS has consistently received positive customer satisfaction ratings and reviews. Customers appreciate the ease of contacting their customer support team, who are readily available to address any queries or concerns. AHS also prides itself on its quick response time for claims and service requests, ensuring that customers receive timely assistance when they need it the most.

Contractor Network:

AHS maintains a vast network of qualified and reliable contractors across different areas. These contractors are carefully selected to ensure high-quality service and workmanship. Customers can have peace of mind knowing that their repairs and replacements will be handled by experienced professionals who are committed to delivering exceptional results.

Transparency and Communication:

AHS places great importance on transparency and communication with its customers. The terms and conditions of their plans are clearly outlined, providing customers with a comprehensive understanding of their coverage. Pricing and coverage details are transparent, allowing customers to make informed decisions. AHS also offers various communication channels and is responsive to customer inquiries, ensuring that their needs are met promptly.

Pros and Cons:

AHS has several strengths that make it a preferred choice for many homeowners. Their comprehensive coverage, competitive pricing, and reliable contractor network are some of the key advantages. However, there are areas for improvement, such as the need for more flexibility in plan customization. Additionally, some customers have reported occasional delays in claim processing.

Comparison with Competitors:

When compared to other home warranty providers in the industry, AHS stands out with its extensive coverage options and reliable service. The company's pricing, coverage, and customer satisfaction ratings are competitive, making it a strong contender in the market. However, it is important for customers to compare different providers based on their specific needs to make an informed decision.

Final Verdict:

Overall, American Home Shield (AHS) offers reliable and comprehensive home warranty services that provide peace of mind to homeowners. Their extensive coverage, transparent pricing, and responsive customer support make them a recommended choice. AHS is particularly beneficial for homeowners who value the convenience of having their essential home systems and appliances protected. With AHS, customers can rest assured that their homes are in good hands.

How to file a complaint about American Home Shield [AHS]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.

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