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American Home Shield [AHS]
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1.2 1344 Reviews

American Home Shield [AHS] Complaints Summary

56 Resolved
1284 Unresolved
Our verdict: If considering services from American Home Shield [AHS] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Home Shield [AHS] reviews & complaints 1344

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1:40 pm EDT
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American Home Shield [AHS] shady / unprofessional company

Watch out for this company! My husband and I have been loyal/paying American Home Shield customers for several years now and we are currently fixing to cancel our service. Our contract covers repairs on various fixtures within our home, including our major appliances. We began having trouble with our refrigerator back in March 2014 (the problem was causing our food to be destroyed), so we went ahead and submitted a claim through American Home Shield (AHS). AHS sent an appliance repair company out to try and fix the problem, however the problem was not fixed. AHS then sent the appliance company out again, yet the problem was still not able to be fixed. After the third visit from the same appliance company, AHS decided they wanted to get a second opinion, so they sent a new appliance company out and we started the entire process over again. The second appliance company visited our residence three times and still, the issue that we were having was not able to be fixed (and we were still being forced to throw food away every couple of days). At this point, I called in and spoke to a supervisor (by the name of Rhonda) who recommended that they send the original appliance repair company out yet again for another diagnosis (mind you that each and every time a technician is sent to our house, we are provided with a four hour window for when they will arrive, which forces me to take time off of work). Fast forward to today (July 30, 2014), the issue is still not fixed and I can not take any more time off of work. I have attempted to contact the supervisor that I spoke to (Rhonda), however I've received her voice mail twice, left messages and never received a call back. The AHS contract states that if they are not able to fix an appliance, they will replace it, however it it obvious that this company is doing everything in their power to not have to make good on that contractual commitment, so five months later (and with countless personal time off hours taken from work), I am still dealing with a malfunctioning refrigerator.This type of service is completely unacceptable, unprofessional and has created an extremely dissatisfied customer.

Consider this a warning and stay far away from American Homes Shield. There are several alternative home warranty companies out there to choose from!

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5:37 pm EDT
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American Home Shield [AHS] not fixing washer

These complain is against American Home Shield, my home
warranty company for not repairing our Washer. My name is Mangal Trivedi,
address: 13641 Heisler Street, Eastvale. CA. 92880. We are four people living in
our house, I, my wife and two kids age of 17 and 12. We bought New GE Washer
& GE Dryer from Howard appliances about four years ago. Our GE Washer
stopped working and we call American Home Shield (our Home Warranty Company) for
repair. My Contract # with AHS [protected], Service request ID # [protected].
Technician from Accord appliances came to repair washer on [protected].
Technician opened washer and he inspected whole washer and he only found broken
belt nothing else was broken in washer. Technician told us that washer is not
working because of broken belt. Technician took broken belt and with him and
told us that his company Accord Appliances will order new belt and he will be
back within five days and he will put new belt and washer will start working
again. More than 7 days passed by and no technician came by to replace broken
belt, so we called AHS and they gave us telephone number to call Accord
appliance (Repair Company). After several calls to Accord appliances, they told
us that AHS told them that they have assigned a different company to repair
washer. We called AHS several times for next 10 days and finally they sent
technician from Steve Appliance (different company). Technician from Steve
Appliance came after 10 days, he only looked at washer he did not even touch
washer machine or open washer and he left. We asked him about to replace broken
belt, Technician told us that he has a note from American Home Shield that he
has to report "Not normal wear and tear" and he does not need to open
unit or inspect washer why is not working. Technician told us that AHS has not
told him to replace broken belt. We
called AHS and they told us that washer is not cover under normal wear and
tear. We are four people living in house (Husband & wife and two kids’ age
of 17 & 12). We use all our appliances with care. There is no physical
damage found by both technicians. We called GE after we received a denial
letter from AHS and spoke with consumer service rep and we asked question that
what is normal life of this washer and they advised us 12 to 15 years. Only broken
belt was needed to replace to fix washer. Broken belt is normal wear and tear
but American Home Shield is denying. Washer is used once or twice a week for
laundry and it’s not used like refrigerator where people use many times in a
day. We were out of washer for more than a month and a half. There is no coin
up laundry in our town and nearest coin up laundry is about 20 miles away from
my home. We went about more than six times to do laundry outside (20 miles one
way). American Home Shield does not want to fix or replace washer so, two weeks
ago, I bought new LG washer from Home Depot. American Home Shield sent two
invoices for $75.00 each (invoice # [protected] & [protected]) total $150.00
and they have not fixed my washer and denying to pay for washer. Please help us
to resolve this matter with AHS. Thanks and God bless America.

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American Home Shield [AHS] without ac for almost 3 weeks

I have been a faithful customer for almost 10 years; however, this current experience with AHS has been absolutely HORRIBLE! An AHS contractor came to my home almost 2 weeks ago (in 2 days). AHS did not like what the contractor told them was wrong, so AHS sent a 2nd contractor 3 days later who told them the same thing the 1st contractor said. In the meantime, we are SUFFERING because our upstairs AC in not working in our home. All of our bedrooms are upstairs! After talking to 6 different representatives, at AHS, and being given the run around, I called corporate office. We still do NOT have AC on the top level of our home and have no idea when the contractor is coming to fix it. As I type this message, it is almost 91 degrees upstairs where my son is sleeping. This is RIDICULOUS and UNACCEPTABLE! We will NOT be renewing our contract in June when it expires and we will be sharing our experience with all of our friends and family.

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American Home Shield [AHS] crooked company

All of you that have complained before and after me are 100% percent right on one thing. They are a fraudulent insurance company and have figured out how to screw you out of your money for nothing. I will not even get into my story as it is very similar to most of yours, they just screwed us. Please make sure you all call the BBB as well. I am taking legal action against them and would advise the rest of you to do the same. Company's like this should not be in business. P.S. Make sure you all spread the word to every person you know and then some and let them know that this Insurance company is crooked.

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American Home Shield [AHS] failure to cancel account after 15 calls

Had American home shield for our home. We sold the home and called to cancel the policy. A month later we got a refund for the policy. A few days later we got a bill for American home shield. We called and they said it was an error and to disregard. A month later we received a collection notice. We called and were told the policy had not been cancelled and they would fix it since there was a record of us calling for the policy to be canceled. Every month since we have received collection notices. We call and it's the same story. I even requested for management to call and verify the account closed, they did and the next month we still got a collection notice. So they lied to me. We received a letter saying it had been closed and guess what, we received a collection notice 2 weeks later. This company is the worst. I don't care if I have to pay $200 more a month for another company. I will never use ahs again. Ever!

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American Home Shield [AHS] disputing denial of our coverage

I have been paying $47 per month on a home appliance insurance contract to American Home Shield for several years now for my home in Rancho Mirage, and was told that every appliance in my home was insured.

The contract promised that AHS would repair appliances, or replace any which could not be repaired, as long as the breakdown was from normal wear and tear.

In October, 2013, the washing machine broke down, and I called AHS for repair. The company knew the machine was 13 years old, yet it had still agreed to insure it under my contract. They do not inspect equipment when they insure clients, and neither do they ask about the age of their customers’ appliances when writing their insurance.

In early November, I received a letter from AHS denying my claim; it is enclosed (Ref 1.) I am writing today because the company fraudulently claimed that the breakdown was not due to normal wear and tear, but to a “bent tub, ” freeing them from their contractual obligation to repair or replace my machine. There was no bent tub; in fact, the breakdown was due to normal wear and tear. That is my evaluation, based on more than thirty years as a Mechanical Engineer.

I enclose a second independent opinion from Al Morcos, the owner of Westwood Appliances, in business for 42 years in Los Angeles. He added a handwritten note at the bottom of the enclosed letter from AHS saying, “In my 42 years of experience, I have yet to see a bent tub. Next to impossible.” On a diagram Mr. Morcos provided to me, showing the washing machine assembly, he added an arrow to a part, and noted, “This [part] could break due to corrosion.”

In sum, the Westwood Appliances owner found the diagnosis of American Home Shield's subcontractor “impossible.” Mr. Morcos may be reached at tel. [protected].

The purpose of my correspondence today is to bring to your attention practices that penalize the consumer and deny claims they should pay. Not everybody has a technical background, and neither do my wife or daughter accept the verdict of AHS’ “Expert”.

We depend on State and Federal Agencies to be protected from unfair practices by companies like AHS.

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American Home Shield [AHS] ahs was not able to have my refrigerator repaired within two weeks

Complaint Description:
AHS was not able to have my refrigerator repaired within two weeks On July 10, 2013 we discovered that our GE Monogram refrigerator stopped working The compressor was running 24/7 and the inside temperature was around 53-55 Degrees - should be 37-40 Degrees with normal setting This item is covered by our home appliance insurance company "American Home Shield". I called AHS about the problem and a local repair service company came the following day They did some basic test - added some refrigerant - Freon 134A. They told me that the Freon charge may resolve the problem - but they we not sure Apparently there was a very minor leak when the pressure exceeded 25 PSI The temperature came down around 45 Deg - then the compressor was making a funny noise and the temperature came back to 55 deg On July 11 I called AHS again and reported the issue I was told that they needed to located an authorized GE Monogram repair company As of July 17, 2013 they have not been able to locate an authorized GE Monogram repair company I contacted AHS again and they authorized me to locate an authorized GE Monogram repair company The company - A to Z Appliance - came to my home on July 19, 2013 - late afternoon. As the refrigeration has been stopped for more than 10 days the technician requested it to be running overnight before he could diagnose it He left and A to Z Appliance called me July 20 and told me that I had to pay for the entire repair up-front Based on this decision I told them not to come back I went to Sears and purchased a new refrigerator the following day - paid $ 2950 including tax, delivery and installation My wife and kids life is back to normal

Your Desired Resolution:
Below is a brief summary of my expenses: 1st service call $ 125.00 Spoiled food $ 325.00 Small compact Refrigerator from Lowes $ 140.00 2nd service call $ 75 Replacement refrigerator from Sears $ 2, 950.00 The refrigerator I had was much more expensive that the one we purchased I would propose a $ 1, 750.00 settlement

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American Home Shield [AHS] when we need them they are not there for us

I have been a customer of AHS for over 10 years, paying in thousands of dollars for peace of mind that if something major breaks down in my home it will be covered. Well 2 days ago my A.C. unit that is in my attic started leaking through my living room ceiling so I called AHS. I had a serviceman here today and it seemed obvious that he was NOT going to fix my problem. He said the coils inside the unit were clogged up with dirt and the coil would have to be removed and cleaned but AHS would not cover that because we must have at sometime not changed filter regularly. We do change our filters every 45 days so that was just an assumption on his part. All I know is he was outside on his phone for a while and AHS called me and said they would not cover the cost because that was a maintenance issue. We have never removed the top of the AC unit and never knew we should. I am just pissed off because they have banked a lot of money from us and when we need them they are not there for us.

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Amy from Houston
Houston, US
Aug 02, 2022 7:11 pm EDT
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what was the resolution? I have the exact issue and AHS is not taking responsibility- Terrible company

did AHS eventually helped? I just filed complaint

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American Home Shield [AHS] fraudulent business

AHS claims they are a home warranty company. They contract with incompetent companies whose main purpose is to collect your $60 deductible service fee.
AHS contract generally will pay for minor problems.If you have a major plumbing or electrical problem, forget it, because their contract have clauses that is foolproof in helping them avoid those.
I had a broken sewer pipe in my home. After more than 1 week of talking to AHS, I was finally informed that they can fix the pipe but my contract does not cover access to the pipe.How else can a pipe under the floor be fixed if AHS does not cover access to the pipe.
MY ADVICE TO THE PUBLIC :DON'T WASTE YOUR MONEY. READ BEFORE YOU SIGN. IF YOU HAVE ALREADY SIGNED PLEASE REVIEW.

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Ukamaka
RICHMOND, GB
Apr 07, 2022 6:20 pm EDT
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American Home Shield is the number one fraudulent company in America. I want to let people be aware that this company is a fraud. They take money from you but when you have a problem they come up with reasons why they will not solve the problem that their client is paying for. This company stole from me for 2 years. They are training criminals as customer service. All the employers working under this fraudulent company called American home shield are criminals..A

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Beamon
Charlotte, US
Jul 11, 2012 6:05 am EDT

AHS-CHARLOTTE
They should be banned i ask them to come out to fix my ac-united that's knocking in the top of my ceiling and i paid the $60. and all the repair man did was put duck tape around the coil and said, should hold and guess what it back doing the same thing so i stop paying them now them want me to pay them the rest of the money how bout that now ain't funny. They are not worth you're money your better off using your own home warranty!

P.S Do Not was AHS nor Choice Home Warranty!

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American Home Shield [AHS] never covered

Ahs is a ripoff!
I had then some years ago, cancelled when my covered hot water heater all of a sudden wasn't covered. The contractor beat feet with the $ before I was off the phone.

I checked out another, choice home warranty... I wouldn't recommend tham to anyone for anything. Good money thrown away. Same situation as the one above.

I decided that having a well I should get something. Stupidly signed up again with ahs.
Guess what? My well pump burned a bearing, stopped working. I called ahs. I was paying an additional premium to cover the well pump.
The tech came out, accepted only cash, and began to sort out the problem. With most of the unit apart, the guy calls ahs for their approval. Of course I wasn't approved. Now I was in a bind. I asked the tech what he would charge to put in the new pump. I would accept his offer if the upfront cash was part of the deal. He was off to home depot, bought a new pump and installed it. After looking at the cost of the warranty insurance, the cost of the pump service I figured (Finally) that any & all home warranty plans are ripoffs.
Washer breaks, call a service man, refer breaks, call a service man. The long & short is this: whatever you pay for service is going to be cheaper than what you pay monthly for a warranty service that won't pay anyway.
Still unsure? Put $50 a month away in an envelope. By the time you need to use it you will probably pay the bill (In cash) and have change!
Ahs? Stay the hell away from them!
They are legal crooks!

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Update by Flyboy09
May 26, 2012 12:42 am EDT

AHS is a RIPOFF!
I had then some years ago, cancelled when my covered hot water heater all of a sudden wasn't covered. The contractor beat feet with the $$ before I was off the phone.

I checked out another, Choice Home Warranty... I wouldn't recommend tham to anyone for anything. Good money thrown away. Same situation as the one above.

I decided that having a well I should get something. Stupidly signed up again with AHS.
GUESS WHAT? My well pump burned a bearing, stopped working. I called AHS. I was paying an additional premium to cover the well pump.
The tech came out, accepted ONLY CASH, and began to sort out the problem. With most of the unit apart, the guy calls AHS for their Approval. Of course I wasn't approved. Now I was in a bind. I asked the tech what HE would charge to put in the new pump. I would accept his offer IF the upfront CASH was part of the deal. He was off to Home Depot, bought a new pump and installed it. After looking at the cost of the warranty insurance, the cost of the pump service I figured (FINALLY) that ANY & ALL Home Warranty plans are RIPOFFS.
Washer breaks, call a service man, Refer breaks, call a service man. The long & short is this: Whatever you pay for service is going to be cheaper than what you pay monthly for a Warranty service that won't pay anyway.
Still unsure? Put $50 a month away in an envelope. By the time you need to use it you will probably pay the bill (In Cash) and have change!
AHS? STAY THE HELL AWAY FROM THEM!
THEY ARE LEGAL CROOKS!

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bambam5733
Portage, US
Sep 28, 2012 6:26 pm EDT

Same thing happened to us...Please file a complaint with the BBB. I am on a campaign as we cannot let a company rip off the public.

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Amy from Houston
Houston, US
Aug 02, 2022 7:15 pm EDT
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Replying to comment of bambam5733

please let me know what outcome, AHS is just a ripoff and will our time to complaint work? I tried calling them and agents can not speak English to explain and they are RUDE

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Vicki Lynn
, US
Aug 12, 2022 1:13 am EDT

I feel ya there Amy. Same situation. It leaves you to wonder, how does it get resolved, or does it even get resolved? Just because AHS tags it as "Resolved", means nothing to me. I keep getting lied to.

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American Home Shield [AHS] Service

It took me over 3 weeks to get an appointment with Sears through American Home Shield to fix my built in Microwave. The appointment was between 1 pm & 5 pm and they were supposed to call me the day of the appointment, which was a week away to let me know exactly what time the service person would show up. The morning of the appointment I prepared veggies to be put in the pressure canner but waited to pressure them until after the appointment so the stove would not be hot for the service person. At 3:30 on the day of the appointment I had not heard from sears so I called to verify they for sure was coming. The person answering calls said he would check with dispatch and has them call me with a time. About 3 minutes later I got an automated phone call informing me my appointment had been canceled and for me to call to reschedule. I called to reschedule and needless to say I was not a happy camper. The appointment they gave me is a week and a half away! They said dispatch had overbooked the service which was coming from Houston…Do you believe that? I don’t! I ask for a local number so I could voice my dissatisfaction but he said he was not allowed to give out that info. All I can call is a call station out of state and I might get someone in the United States or someone in the Middle East! I like their products but I will NEVER buy from them again because of taking so long to service their product! The last time I called American Home Shield about a wiring problem they sent out someone from American Quality Electric in Houston, Texas who took my $60.00 and Said American Home Shield would not pay for that and left. I never heard from American Home Shield. American Home Shield has never paid a claim for me!

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A&E Solutions
Round Rock, US
Mar 20, 2012 9:45 am EDT

Dear Chasnadbab,

My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. Please accept our sincerest apologies for the repair communication failure and disappointment surrounding the failure of your microwave. We would like the chance to look further into this situation, and make things right by you.

At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the microwave was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Chasnadbab you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Brian S.
Social Media Moderator
Sears Social Media Support

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American Home Shield [AHS] not honoring warranty

I thought I had a stoppage in my bathroom plumbing line. I called American Home Shield(AHS) and asked them to send a plumber. I knew that would be near impossible because all the plumbers I had talked to in my area refused to do business with them. At any rate AHS told my they would try to locate a plumber within 2 hrs, if unsuccessful I could use my own plumber. AHS couldn't find anyone. I called my local plumber that I have used for many years. He came out and took a look and told me that I had a breakage under my house due to wear and raw sewage was leaking under there as well as methane gas which is the by product of raw sewage. I called AHS and told them this information. My plumber also called them and spent an hour on the phone with them trying to make them understand the danger this posed to my home and health. He also submitted an estimate. I was told by rep that I would need a second opinion. I agreed to that. She told me she would have to locate a plumber to come out. She actually found someone then. So this guy, Larry, comes out, looks under my house and runs a snake out toward the road. What he pulls out may or may not be a small piece of clay pipe, definitely not roots. He tells me my line is clear and if there is a breakage it should be fine because of the soil around it... really? I call my original plumber to tell him that they had fixed it and that it was just a stoppage. He tells me, no. There are multiple breaks under your house and you are at risk. The second plumber will need to run a camera under the house to see it, not just shine a flashlight. Here is a quote from my plumber" Had a Customer in Rockdale call about a stoppage...Upon arrival I checked under his house to find raw sewage in a couple of major areas...His buried Sewer line under the house was cast iron and falling apart due to "Normal wear"...Suggested he call his warranty Company that he has been paying since he bought his home 15 years ago. They asked me to give them an Estimate on required repairs...I gave them a very low price to replace. They told me they were going to get another quote (normal practice by Insurance Co's) This was not a problem because the Home Owner's other bathroom was working fine... American Home Shield (AHS) called a Plumbing Company (out of College Sta.) to unclog his sewer and paid him $300? Now he has City Sewer Gas in his house! This is a dangerous situation... Methane is odorless, explosive not to mention Deadly. The Plumber only unclogged the line and made no repairs because "That is all they were called out to do by AHS" The Tub/Shower can not be used or water will run out on to the ground under his house. Keep in mind, the home owner originally wanted me to unclog his sewer... until I explained that he would need the Sewer replaced immediately afterwards due to the breaks in his line (Both, above and below ground...and all under his house). That is when he requested me to call AHS. Comes now, AHS is refusing to pay for any more work. Simply because they claim he had a stoppage and now it is fixed? My Customer of several years... is beside himself as to what to do!" I called the second plumber and asked him what he was paid to do at my house. Was it for a second opinion? He got loud and angry fast and told me he was paid to fix a stoppage which he did. I agreed that he did fix the stoppage. But what about the break in my line? He got more angry and stated that " I WAS PAID TO COME OUT, THAT THERE WAS A STOPPED UP LINE NOT ABOUT A BREAKAGE and AHS TOLD THEY ARE NOT GOING TO FIX IT. IT IS OVER, I WAS NOT SENT TO FIX A BUSTED LINE UNDER YOUR HOUSE" and we exchanged strong opinions over the matter. I called AHS and was told by yet another rep that the stoppage was fixed and the case is closed. After reviewing my contract I called again to report a new problem... a break in my line. I was told They'd need to send someone out to check. I told them not to send Larry but then was told that he was the only one they would send or I could pay to have one of my own. So I agreed to have him come back out but this time to look for a break in the line under my house. Did he? No, he promptly told them that the breakage was outside out my home's foundation and there were roots in the line... two thing AHS doesn't cover, mind you, this was after I called him and asked him what he was paid to do. So I get call from AHS and spoke to a rep who said, and I quote, " We will not honor our warranty until you fix the main line breakage" This is not in my contract. No where does it state that repairs must be made anywhere on my property before they will honor their warranty. Be sure to note tha they were involved in a class action lawsuit settlement for breech of contract. The litigation is about not making repairs and replacement per the contract.

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American Home Shield [AHS] do not waste your time or money

Please do not waste your time or money buying or putting your trust into an American Home Shields Warranty.

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American Home Shield [AHS] home ac shotty repairs

This is the 3rd time I am having to deal with my home ac. The 1st time they came out they claimed to put a new compressor in the unit. Then a few months went by and the unit went out again. The 2nd technician stated that the original compressor was in the unit still! He replaced it really this time I saw him. That was a huge ordeal itself. Of course no part and then days later it was fixed. I thought it was. This call was even considered an emergency due to my infant. Now it is at it again. Another day off work and another shotty patch job in the works. I would attach pics of the dinasaur but i cant from my iphone for some reason

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American Home Shield [AHS] unreliable servce

My air conditioner broke in the dead heat of July, in a home where a 60 year old lives. You'd think this would be a concern to AHS. I went on line which told me to call customer service. I did, 30 minute wait. An hour later I'm still waiting. In the mean time I searched the web and discovered how many complaints there are out on the internet against AHS. I've been with them for 18 years. In the past they were reliable but only for the minor fixes, never had a big urgent fix like this. It seems their customer service is in declined. Given the amount of money I've spent on them and as little in return of service I have gotten back it doesn't make any sense to continue throwing money at something that provides little or no return on my investment. It makes better since to put the same amount of their annual fees in a saving account as a set a side for problems in the home. The money will earn interest. There are referral services such as Craig's List and Angie's list where you can deal directly with the service provider. How often do you really need them anyway? Is it worth the $500+ annual AHS fee? Do the math. Its only unfortunate that it took me 18 years to realize this. Silly me.

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American Home Shield [AHS] ac unit

We live in tuscaloosa alabama our air conditioning unit went out jun27 2011 till this day we have no ac. we have talked to tech after tech and no results have spent over 600.00 dollars on hotel and food for our four children. We have american home sheild as our home warranty and have been with them for seven years. I have never been so hurt and humiliated in my life

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American Home Shield [AHS] pool pump and air conditioning

So I am currently on hold for the 6th time in 2 weeks trying to have my pool pump repaired. Needless to say, my pool is green since the water hasnt't been circulating. After 6 attempts and hours of time wasted on hold or sitting at the house waiting on a repair person someone finally came to evaluate our problem. The pool person was kind enough to inform me that I need an entire new pump and that AMERICAN HOME SHIELD refused to replace it. Instead they willl authorize that all of the parts be ordered and the pump be rebulit. ARE YOU KIDDING ME? Waiting on hold for the last 15 minutes to speak with someone.
Also had one of our air conditioning units to die in the last month. Thank God that we have 2 units in our home. That also took multiple phone calls and time to get someone out here. In the end we just paid out of pocket to have our 30 yr A/C replaced. Since AHS was too cheap to replace the unit and continually wanted to make repairs. This company is a JOKE. I wouldn't recommend that anyone use this company. We are cancelling after having it for 6 years.

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American Home Shield [AHS] rep didn't place emergency a/c call as she told customer

AHS - CONTRACT NO. [protected]
I called my home warrancy company of 12 yrs .American Home Shield and place an Emergency service call @ 9:05am for my air condition-I informed the rep that my daughter was home sick & the A/C when Out yesterday evening 061211. The temperature here in Houston, Tx is 98+ degrees with humidity** I talked with the rep Donna who assure me that she would Request Emergency Service Today and I should hear from someone within 2 hrs. I called AHS back today @2:01pm talked with one young lady who said there was a Rep named Donna in her department-I requested to talk with a supervisor call was transferred to rep Gwen who said she was in Memphis, Tn. I told Gwen of my complaint Gwen said she apologize & the supervisor would do the same
Very Poor customer service -No one Called me back now I have to leave work to make arrangements for my daugther to go to a Cool Place (she is now having Nose Bleeding)Gwen said same as the other rep Donna someone will call me within 2 Hrs it is Now 3:03pm here and of course the temperature ti Hotter than this morning. Can someone in Management check to assure that this Service Order is being handled timely. I can be reached at 832.259.8307 Thanks..

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American Home Shield [AHS] poor service and contractors

We have had AHS for about 4 years. There is no doubt that the cost of our repairs over the years absent AHS wouldhave been well in excess of the premium. That said, this company's service is so poor it is hard to beleive that AHS has remained in business. I don't believe that one item serviced by AHS contractors during this time has EVER been repiared on the first trip. Invariably they need to be called back to fix something that has been installed incorrectly.

For example, the circulator on my gas boiler broke and neeeded to be replaced. The repair person put the circulator on backwards which caused the heater to heat to a highly dangerous temp. He also incorrectly installed the piping.

Out hot water heater #1 was replaced a bit ago. The repair person insisted the hot water heater #1 had been incorrectly piped so he changed the piping and charged us as being outside the contract. The "change" in piping" we now have discovered, when our hot water heaater #2 just broke precluded #1from being used, contrary to the way it had previously been set up i.e., if one broke the other would still work. As a result we have been without hot water for 4 days and it will be at least 5 days before the #2 is replaced and we again have hot water.

Why 5 days you ask? Well we called Wed afternoon as soon as it was dicovered there was a leak in #2. We were assigned a contractor promptly called but could not come until Friday. Although we complained, AHS told us it was not an emergency and therefore service within 48 hours was consistent with the contract. i asked for another contractor who might have been able to come on Thursday and were told we could not do that because one had already been assigned.

What they didn't tell us or disgracefully were unaaware of was that by the time the repairmean confirmed that the #2 had to be repolaced it was late Friday afternoon and he could not get a new hot water heater that late in the day. THEN he told us that after Memorial Day the AHS suppliers are closed on Sat so Monday would be the earliest.

To add insult to injury the repairman told us that hot water heater #1 that had been previously installed by another AHS contractor was incorrectly installed and the flue pipe was not cut to size and there was a large opening that was permitting combustion gases that were suppose to be vented through the flue to escape into the house!

Guess what? AHS called on Saturday to tell me I had to pay for the repair that their contractor screwed up on hot water heater #1! $410.

I told them I will pay the new contractor installing hot water heater #2 (they urger me to call contracotr #1 but I asked the AHS person to ttake off her AHS name poalte and tell me if she would call the same company to do repairs that couldn't even correctly install hot water heater #1)since AHS refuses to go after contractor #1 and then I will sue AHS and contractor #1 in Municipal Court for the money, loss of time we have had to stay home from work, fraud andmisrepresentation and puntive damges. Under PA law, AHS being a coporation, must be represeted by an atty (I am an atty) and so they will be required to pay an atty to defend them.

By the way, each time we called AHS realted to hot water heater #2 we were on hold for no less than 25 minutes.

While there is no question that I have saved money with the policy, you have to be prepared for mulitple vists and never never expect that the repair will be corectly done on the first visit. The contractors they use are obviuously poor andin need of work and are unable to generate enough business on their own.

AHS has the worst service I have ever experienced from any company.

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American Home Shield [AHS] ahs-certified technician damages dishwasher and now it's my problem

I recently had a problem with my dishwasher's control panel. The control unit needed replaced. AHS dispatched a local technician from JGG Electronics and Appliances in Pittsburgh. The technician was very rude and had considerable difficulty figuring out how to take off the front of the dishwasher. When I offered a suggestion he became defensive and in frustration forcefully removed the front cover of the dishwasher. Since I had a previous technician look at the issue, I knew that the front cover did not need to be removed. I tried to politely suggest that to the technician and his response was "I got this, I got this" in a rude manner. The front cover of the dishwasher was removed, but it did not allow him access to the control panel unit. After 10 minutes of fiddling around and saying "I work on dishwashers all the time", he figured out that he just needed to remove a few screws and off popped the control panel.

When the technician removed the control panel, he broke several plastic tabs that held the panel in place. I commented on this to him, but he ignored me. When putting the dishwasher back together, he could not remember how to put several of the parts back in the right place. I turned my head for a minute and those parts disappeared, so I'm not even sure he put them back in their proper place.

After installing the new control panel, he asked me to test it and it worked properly. However, the control panel cover was not installed correctly and was loose. Given that the technician was clearly angry at this point, I left that go and he left the premise.

After this experience, I contacted AHS to make them aware of the issue and ask for their advice. They said that the technicians they license are not their responsibility when damage occurs and that I've have to contact the business to seek a damage claim. I explained to the AHS representative that the business was a sole proprietor that ran his own business and that it would mean that the person I'd be calling was the angry technician. I also expressed my concern with how unprofessional, incompetent, aggressive, and angry the technician was and that I wasn't comfortable having him in my home again.

They researched the issue to see what they could do. In the meantime, I contacted the technician to notify them of the problem. I called the company's main number and got the same unprofessional technician. He argued that he didn't break anything and that all those tabs just fell out of the dishwasher. To quote him, "you're wasting my time" and then he hung up on me.

In a nutshell, AHS placed that company on my "blacklist" so that I they wouldn't be repairing anything for me again. Sears was the other company that they contacted, but Sears refused the job. So now there are no other companies in my area that can come out and fix the dishwasher. Yes, you read that correctly, there are only two AHS-certified companies that can fix dishwasher's in the greater Pittsburgh region. Effectively I have a warranty that cannot be used.

Thanks AHS, big help. AHS is an unreliable company that does not protect the consumer and I would highly recommend avoiding this company. Also, I'd recommend against using JGG Electronics and Appliances in Pittsburgh unless you want something more broke than it already is along with a bad attitude.

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Davetas
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Nov 29, 2011 10:34 pm EST

I dreaded that AHS would send JGG Electronics out to my house. I called AHS to assess a simple hinge replacement on an old Tappan oven, but it seems they don't make those parts anymore, so Jefferson at JGG tells AHS that we need a brand-new oven. This was a mixed blessing. It would've been nice to have an updated oven, but I would rather not have taken it out if it didn't need to be out of fear that it would take much longer than it needed to be. In my experience stuff like this rarely goes smooth. After sifting through a handful of ovens that could actually fit we picked one and it took like four weeks for it to arrive. When it finally did. For over a week, AHS took their time sending a technician who apparently wasn't answering their phone decided to go ahead and send Jefferson from JGG again who turns around and tells me that we need to install a gas shutoff valve. And he didn't see this before? Then he comes a third time to actually install the oven but then he tries to plug a 3-prong plug into an old 2-prong outlet that's required for the clock and display and any other electrical components. I offered for him to drill a hole in the cabinet to our GCFI outlet or even an adapter for the existing outlet and he was like, "No. I wouldn't do that." But it was perfectly okay for him to leave the third outlet out bare like that? I don't know, but for a bare prong to be that close to where the gas is sounds dangerous to me. I'm no expert, but it's been my experience in life in general not to put a square peg into a circular hole especially if you can blow something up. But as soon as I got on the phone with AHS, he grabbed up his stuff got out of there like he was on fire. Then after calling AHS, they were very reluctant to help when I said if they could send someone more qualified. Now, six weeks after only needing a hinge on the oven fixed, I'm still without an oven and waiting for this to be resolved.

I think my main complaint with Jefferson at JGG Electronics was his utter disregard for our properly. He was sliding and tossing stuff around which dirtied and scratched up a lot of our things. The impression that I got was he didn't want to be there, but went through the motions so AHS could keep paying him for half-assed calls.

American Home Shield [AHS] In-depth Review

Overview:

American Home Shield (AHS) is a leading home warranty provider that has been serving customers for several decades. With a rich history and background in the industry, AHS has established itself as a trusted name in home protection. The company's mission is to provide peace of mind to homeowners by offering reliable and comprehensive coverage for their essential home systems and appliances.

Services Offered:

AHS offers a wide range of services to cater to the diverse needs of homeowners. Their plans cover major home systems such as HVAC, electrical, and plumbing, as well as essential appliances like refrigerators, dishwashers, and washing machines. Customers can choose from different coverage options and plans based on their specific requirements. Additionally, AHS provides additional services and add-ons, such as pool and spa coverage, to enhance the level of protection.

Pricing and Plans:

AHS offers a transparent and competitive pricing structure for their home warranty plans. The pricing is based on the chosen coverage options and the level of protection required. Customers can easily compare different plans and their features to find the one that best suits their needs and budget. It is important to note that AHS does not have any hidden fees or charges, ensuring that customers have a clear understanding of their expenses.

Coverage and Claims Process:

AHS provides extensive coverage for a wide range of home systems and appliances. However, it is essential to review the limitations and exclusions of coverage to have a complete understanding of what is included. In the event of a covered breakdown, AHS offers a straightforward and efficient claims process. Customers can easily file a claim online or through their dedicated customer support. A step-by-step guide is provided to ensure a smooth and hassle-free experience.

Customer Experience:

AHS has consistently received positive customer satisfaction ratings and reviews. Customers appreciate the ease of contacting their customer support team, who are readily available to address any queries or concerns. AHS also prides itself on its quick response time for claims and service requests, ensuring that customers receive timely assistance when they need it the most.

Contractor Network:

AHS maintains a vast network of qualified and reliable contractors across different areas. These contractors are carefully selected to ensure high-quality service and workmanship. Customers can have peace of mind knowing that their repairs and replacements will be handled by experienced professionals who are committed to delivering exceptional results.

Transparency and Communication:

AHS places great importance on transparency and communication with its customers. The terms and conditions of their plans are clearly outlined, providing customers with a comprehensive understanding of their coverage. Pricing and coverage details are transparent, allowing customers to make informed decisions. AHS also offers various communication channels and is responsive to customer inquiries, ensuring that their needs are met promptly.

Pros and Cons:

AHS has several strengths that make it a preferred choice for many homeowners. Their comprehensive coverage, competitive pricing, and reliable contractor network are some of the key advantages. However, there are areas for improvement, such as the need for more flexibility in plan customization. Additionally, some customers have reported occasional delays in claim processing.

Comparison with Competitors:

When compared to other home warranty providers in the industry, AHS stands out with its extensive coverage options and reliable service. The company's pricing, coverage, and customer satisfaction ratings are competitive, making it a strong contender in the market. However, it is important for customers to compare different providers based on their specific needs to make an informed decision.

Final Verdict:

Overall, American Home Shield (AHS) offers reliable and comprehensive home warranty services that provide peace of mind to homeowners. Their extensive coverage, transparent pricing, and responsive customer support make them a recommended choice. AHS is particularly beneficial for homeowners who value the convenience of having their essential home systems and appliances protected. With AHS, customers can rest assured that their homes are in good hands.

How to file a complaint about American Home Shield [AHS]?

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2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.

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