American Greetings
reviews and complaints

I am a long time scriber to Yahoo American Greetings online service and it has always worked good but now my create and print won't work. I click on the card I want and it comes up. I then click on create and print and an error report comes up. I have tried about 10 different cards.
Evald Peterson
evald57@yahoo.com
[protected]

Cancelled American Greetings Nov. 2013, service was active until Dec.2014. Now, 6months later I just found new charge on my credit card, and I'm outraged. Never ordered the service again, yet they had the nerve to re-new it on their own. ($15.99) To check them out, I decided to try to log-in to old account. I was able to log in with old user name and password, which means, that after I cancelled the account they have never deleted the account. Under my personal info the credit card info was missing, however going into purchase records it shows the credit cards I've used in the past and attached to the latest charge the notation is: "PASSTHRU"...? Hmmmm...
I couldn't reach any customer service representative due to after hours, but I'm going after them tomorrow. Though I'm still in the process of removing this charge from my credit card, I guess the lesson I've learned is, that once you close any account of this type (paying for some kind of service monthly, or annually), I have to go back to make sure the account is closed for good. If these companies would do this (completely close account), then later (when they charge the customer illegally), they should notify the customer again to set up account with user name and password. Of course they don't want to do this, because then all of their illegally charged customers would know what's going on, and their phones would ring off the hook. Definitely an illegal practice. I'm so beat up with negative experiences with many companies that I decided to fight them all. Getting the money back is not enough though, they all must be reported. Eventually someone comes along mad enough that a class-action lawsuit surfaces.

I agree with the other comments that have been made by the above cheated folks, I also have just went through the same experience as all of these folks have and of course this wonderful company has not a real person you can talk to. I was charged to my credit card a renewal fee of $15.99 for a period of 1yr. My wife had tried this FREE program, didn't like it and cancelled it several years ago, ( it was at least 6yrs as she has been deceased that long) I have never had any type of charge come through from them since, My advice to others is that you DONT want to give access to your credit cards or bank accounts to company's other than trusted and proved ones. Good Luck Jim B

Exact same thing happened to me as happened to ( arby2u ). I am in process of trying not to pay my credit card for that specific charge. Amgrtngs say they have a 30-day free trial. They are refusing to take the charge off my credit card. This company is not to be trusted in what they have printed on their website.

ON Feb. 21 I was doing my on line banking. And discovered AMGRTNGS MSN ECARD Withdrew 29.99 from my checking account without knowledge, consent or authorization. I yrs. ago joined a 1 year membership that has since expired. I did not request membership renew. Guess they made this decision for me. Just sent a text message and waiting for a response and If they do not meet my satisfaction, BBB will be hearing from me.

Just sat on the phone for an over an hour (there is no online cancellation and their "voice activation system" just intentionally doesn't register your spelling of your name acurately). Finally someone answered and they say they have cancelled my subscription. I'll be checking my credit card carefully! Never again. What a scam! Beware consumers, don't sign up with this company!

I found THE perfect personalized birthday card for my best friend, and immediately tried to sign up - first, for the free trial...and when that didn't go through after a dozen attempts, I tried to sign up for a month paid by credit card, yet another dozen times. NEITHER WAY confirmed that my application process was ever successful, though I tried both PayPal and a direct credit card account (and my credit is good and all paid up). Clicked on the bar at the bottom of the AG application page, it lit up, but nothing happened after that. Over and over and over, no message and no confirmation - NOTHING!

HOWEVER, the website obviously got all my personal CC and PayPal information, actually allowed me to both sign in and sign out of the website, but EVERY time I tried to send the card it told me that my membership was not active! - that I needed to activate it by completing the same information I had entered countless times already! THE MOST FRUSTRATING and nerve-wracking online experience I've had in a LONG time. Their customer service line just says, "We're sorry, but due to 'unforeseen circumstances' we are unable to answer your call at this time." PERFECT GREETING CARD vs BROKEN WEBSITE AND NO CUSTOMER SERVICE.

THE MOST frustrating and suspect website I've dealt with. Its application process has all the characteristics of a sleazy scam phishing site. My high opinion of American Greeting Cards is now in the toilet.

I agree with this complaint. AmericanGreetings also took (stoled ) $15.00 from my account. I haven't been to this sight in over a year and a half and they still took money from my account. I've "E" mailed them twice and they are too scared to return my money nor to get back to me!
They should be Shut down!

This is criminal fraud. Cancelled in 2010. No charges in 2011, 12, 13. Then they start charging again in 2014. Noticed three years later.

Stay away. After putting in my credit card info this company charged a $1.00 to see if my credit card was valid. Two weeks later we were alerted that three fraudulent charge attempts were made on our credit card, totaling over $3, 000. Fortunately these were caught before they went through but we needed to cancel our credit card. We only hope that there weren't any other security breeches as a result of trying to send greetings cards through Americn Greeting online co.

I worked for this co. for 7yrs 9mos and they treat there employees like crap. they run there company by there own rules. I was injured on the job and they didn't want me to turn it into l&I but I did anyway I was back to work before I got any money because they were very slow in returning paper work. they never replied to the unemployment office to verify the info that I gave so they made it where I was denied unemployment. and to top off the cake this is the 21st of feb and have yet to get my w2. If you need a job work any where else but this company. there called "AMERICAN" greetings but they farm out the call center jobs to OTHER COUNTRTES! cant even understand them. whats up with that

Thanks for the warnings! I'm glad to say I checked before I bought. You kept me from being ripped off. Many thanks!

I just signed up for a week's trial and canceled on the 7th day. They charged me for the month anyway. I emailed support and was told that I had to cancel "during" the trial, , , well what exactly do they think the last day of a trial is!? That IS "during" the trial. They refuse to refund. Really bad business practice!

06/11/2012 Received PF Changs and Bonefish Grill from (icard gift card), Ft Lauderdale, FL (Hope they work!)

Thank you Complaints Board for being our voice!

6/10/2012 Received a gift certificate directly from Olive Garden...Thank you Olive Garden for sending the Gift Certificate!

American Greetings has still not sent anything. (Olive Garden sent a certificate on their own!)

American Greetings took advantage of my ONLY CHILDS love for me and ruined my 71st birthday.
As of 06/04/2012 I have not received my $100 gift cards and my son has not gotten his money back! SCAM!
My son sent me an e- card and $100 through American Greetings on 4/15/2012.

I followed the directions on the site and selected three gift cards for my very favorite restaurants. I chose The Olive Garden $25, PF Changs $25, and Bonefish Grill $50.

As of 06/4/2012 I have not received anything but excuses from American Greetings.

I checked with all the restaurants and found out they don’t do business with American Greetings.

yep, they're a rip off alright. I signed up for a trial and then canceled my subscription online. I even checked back on the website to make sure. Then 3 years later I notice they're still charging my account annually. Yes, I know I should have noticed before but the charge only comes through once a year. They totally refused to refund me even though I still had paperwork I printed out showing I had canceled. Turns out you have to go to some other, obviously well-hidden website to cancel. I showed them I hadn't used their services in all that time and they would not budge one inch. A lady from the BBB got involved after I sent her my paperwork showing I had canceled and they still refused to budge. If you go to Ohio BBB where they're registered you can see many complaints about the very same thing. All I can say is that they're a rotten company with deceptive business practices. They wound up scamming me for about $80

I have a similar problem and I am yet to figure out how to stop those guys charging my credit card every month.

Hi my name aaron padgett.I have put my application in since February, it has been under review for awhile, I haven't heard anything .I worked there before in 2017 and lost job for attendance, I would love to have a second chance.I have done a lot of growing up. Thank you for your time .

I cancelled my membership - SUCCESSFULLY - online over an entire day before my trial period ended. Then, lo and behold, they charged me anyway! I tried to call, but it was only some automated person who said I didn't exist in their system (funny, I seemed to exist well enough when it was time for them to take my money). I emailed them and YAY, got an answer! I go onto my bank account a few days later to see they only gave me a partial refund! TELL ME what exactly entitles them to keep ANY of my money when I clearly and successfully canceled in plenty of time?!? I'm the one who should get the extra for the hassle of having to call/contact them in the first place! I regret EVER having used this stupid company and it will be the LAST time I will ever make that mistake. I've even boycotted their in-store cards!

I just filed a dispute with my bank for the $15.99 AMG charged me last week on my debit card.
I received no goods, no communication and not even a receipt for the charge.
I figured I must be a member now, so I tried to sign up and it rejected all my emails as not being registered with them.
Go figure!
Yes, contacting them is another circus. I have not tried to call after reading all the complaints, I did try and send them
an email. I emailed them straight info@am...com and got nothing back and it's been 5 days.
I tried to email from their website and now get a This Page is Temporarily Unavailable. Hopefully the dispute will
put an end to it. I would avoid them at all costs!

If I did sign up for a trial, I honestly don't know!
I received no email or phone confirmation, or receipt for the $15.99 that showed up in my checking as a debit charge last week. I have disputed the charge with my credit union (in process) and tried in vain to contact AM. Even by email, if I use the contact page, it now say, sorry this page is temporarily unavailable. On top of that I have received any goods!
There is a list of other email contacts on their main site, the relevant ones like 'consumer.relations' just bounces when I email it.
When I try to sign on as a new member, it does not recognize any of my email addresses. Gee, that's funny I thought I had paid them for a membership, if not what was the money for?
I guess at some point I agreed to give them some money and they did not have to do anything for it, not even issue a receipt.
There are many companies that are hard to deal with or to change things after joining, or making a purchase, but this one is clearly predatory!

Thanks! I only I knew

There was an unknown charge on my bank statement (probably via identity theft). But, found it impossible to get through. Since I never have done business with them, I could file a claim with my bank and be done with it!

Here's the link for AG phone numbers.

American Greetings — trap for the unwary

Don't waste your time (we learned first hand) by calling the 800 number. Call [protected] to reach
a customer service rep by phone.

The link below my posts to another complaint against AG on the Complaints Board with good info
and the link that lists their different phone numbers.

I had their service for 2 years. They kept jacking up the price and now they are $29.99. I thought No Way! So I try to cancel. It is a nightmare. IT is super easy to sign up online, but you have to use there phone system to cancel. Canceling is not as hard as getting a refund within 30 days as the Terms of Sale state. I wasted hours trying to get a hold of a customer service rep until I read this blog and asked for a New Membership instead. I asked the lady if there had been another way to get in contact with a person and she said no...I also looked around the website...no customer service email...not good. I hope to see my credit card credited soon..if not, I'll let you know and file a complaint with BBB and the Attorney General.

I will NEVER buy another AMERICAN GREETINGS card again. This company is such a fraud. If they were truly customer oriented instead of money mongers, they would make canceling memberships available online and would not claim that their customers "automatically" signed up for renewals each year. Just try getting through to their number to cancel a membership...impossible to do in the timeline given. I despise this company and it's underhanded methods of operation. HALLMARK has my forever business! They have a good reputation for a reason.

Thank you SO MUCH for the phone number. I had to FIGHT on the phone to get my money back. 30-day "free trial" was billed to my credit card 7 days later. The girl I spoke with originally had NO POWER. I insisted on speaking to her supervisor who ALSO fought me, telling me I didn't sign up correctly. HA! I stuck to my guns and told them I would NOT pay this bill and would take it to the Better Business Bureau if necessary. They immediately gave me a cancellation number and HUNG UP.