American Furniture Galleries / Non-delivery of product after payment!
Paid $6500 upfront on March 16, 2008 for an Ashley bedroom suite - sleigh bed with underbed drawers, armoire, dresser, 2 nightstands, vanity w/stool - with a delivery date between 3-4 weeks. At week number NINE (9) May 18, 2008, still no furniture except for the bed headboard & footboard. We called last week to have them come pick up the HB/FB and refund our money. They said a truck would be out on Saturday May 17 between 10-3. No truck arrived. We called and they said they didn't have a truck available... they didn't bother to call us! These Vietnamese business owners give POOR SERVICE, LIE ABOUT DELIVERY DATES & MAKE PROMISES THEY DON'T KEEP. After paying over $3, 000 for living room furniture, the entertainment center was damaged during the set-up, doors don't close properly, the wood on the sofa is scratched, the end tables have nics in the wood... overall poor quality of product and service. Very disappointed in this store. I do not recommend them.