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American Freight / never receiving my furniture

1 United States Review updated:
Contact information:
Phone: 740-808-7847

I have been in a long battle with American Freight for over two months now. I am trying to get what I have paid for and am getting no where in the process. I have even talked to a "so-called" regional manager who is just as rude and unknowledgable as the managers. I have been told for the past two months that I will receive my night stand chest drawer and have not received anything yet. I tired to discuss this matter with the manager at the store and was continuously put on hold and had to repeatedly call back until finnally I put my foot down and demanded to speak with the manager. This manager (Tony) had put me on hold for 20 minutes, when I had hung up and called back an employee told me that he was outside assisting other people. Tony avoided me and my problem. When I had got the number to the regional manager, he was just as useless and unhelpful and rude. I have still not received my merchandise and am still being told to wait because it is manufacturing issues. I am over my limit of taking [censored] and want something done to these useless employees of American Freight. I am trying to contact people in the corporate office to let them know just what kind of useless and unknowledgable employees they have working for them.

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  • St
      30th of Sep, 2008
    0 Votes

    Which store is this? Is it in Columbus? I am having a very hard time getting my furniture that we paid for a month ago. The manager at this store, his name is also Tony, very rude and useless(just like all of the other employees) like you said. He has put me on hold for so long that I had to hang up and call back-Several times. We've had soooo many [censored]ing problems with them. I'm just sick of dealing with them. I need to get a hold of corporate but I don't know how.


  • Va
      19th of Oct, 2008
    0 Votes

    I have been having issues with American Freight on Roberts Rd. in Columbus as well. I needed a bedroom outfit right a way. I told them that I did not want to even consider buying from there if the furniture was not in stock. I was assured that the furniture was in stock and I would not have a problem. I told them I would be back with my husband to pay for it. My husband and I returned with cash in hand. Again we asked for them to make sure that the furniture was in stock. Again we were assured it was there. We decided to put down half and pay the rest when we came back with the truck. When my husband returned with the truck to pick it up he asked them again if it was in stock. They kept telling him that the furniture was in stock and he could take it that day, so he paid the balance. After waiting an hour to load his truck he was finally informed that our furniture was not in stock. He was told that it would need to be ordered but it would only take about a week or a week and a half. I was upset about it and called back the next day. I was told that the salesman had the day off but my furniture would be ordered as soon as we hung up. I tried several times that week to get in touch with someone about my furniture. No one would return my call . After the 4th call I demanded to speak with a manager. What a joke that was. When I told him that no one has returned my call he pretty much said I lied. He told me he would order the furniture as soon as we hung up. What?? They were suppose to order this a week ago. I keep calling and they won't return my calls. I finally got in touch with my salesman yesterday and pointed out that it has been 4 weeks and I shoud have my furniture by now. He said that my furniture was stuck in customs. Bull!!! I work for a Japanese company that deals with customs on a daily basis. We have never had to wait for more than 2 weeks for something to clear customs. I pointed that out to him. He told me that he would talk to his district manager and see if he could sell me the floor model. I told him that I would take it as long as there is not a scratch or anything on it. He said he would check into and call me back. That was 10:30 am yesterday and I have not received a call back. I'm done. 4 weeks is unacceptable. Especially when you wanted it the day you made the purchase. My question to all of you is, why don't we all get together and file one big law suit? This is horrible!!!

  • An
      12th of Feb, 2009
    +2 Votes

    I am currently having trouble with the American Freight in Lima, OH.I ordered four bed sets two weeks ago and they still aren't in.I even called last friday and was told that they were in.We rented a U-Haul to come and pick them up, instead I received four bunkie foams not bed sets.I have requested my money back also and they told me that corporate would send me a check and it would take about three days.In the mean time they will try to accomodate me with something else.We will see.If it is not in the store when you pay for it, don't get it.

  • Ka
      30th of Mar, 2009
    0 Votes

    The store in Lima is an absolute joke. I went in there last yr and paid cash for a sofa. It was in stock and delivered when they said it would be. But it was not the sofa I had paid for and not only than it had NAILS sticking out of the arms of it. I have grandchildren for goodness sake. What on earth would I want with a sofa that had nails sticking out.

    I called the store and like everyone else I was talked down too, also. They acted like sharp nails sticking out of your furniture was a normal thing. Told me to go buy a hammer and beat them back down? it happened that I know the district mgr. In fact, I worked with him for years and knew him to be a great guy. I called him and all I know is something has happened to him since he went to work for this company.

    Maybe corporate trains their managers and district mgrs to treat customers this way, or even demand it. My (previous) friend told me I could BRING the sofa in to the lima store and he would take a look at it. We are talking a 6 ft sofa, not a table lamp. I am not capable to just throw a sofa over my shoulder and walk into a store with it. He then said he would have one of the guys come to my house to look at it. That never happened either.

    I finally let it drop but I also will NEVER buy any thing from this store (company) ever again. I tell every person I know never to shop there.

    Oh, and my sofa, it lasted less than 1 yr. and cost over 600.00.. It was made with cardboard! I mean that literally!

  • Tr
      25th of Aug, 2010
    0 Votes

    i just recently bought a captians bed along with a few other items from the store in lima, ohio..we got our other furniture but we were told it would be two weeks before we would receive our captain bed...after 2 weeks i called..still not in yet..after a month we went back in to the store and the guy told us next week it would be i told him "first u told us a week, than a month went by, and now ur telling us another week..after saying this to the young kid who worked there..the older guy behind him rolled his we decided one more week to wait..finally next week came and we returned...oh bed. so we decided just to trade it for something they had in stock..a couch we liked. after finally getting something for the money we spent we were a little as the guy showed up to deliver our couch and love seat...low and behold it was the wrong one...i do not recommend anyone to this store..all the employees are unprofessional looking and acting..and they treat u like dirt..they are very great scam artists..never will we return...

  • Ca
      13th of Mar, 2011
    0 Votes

    I so agree we just got a sectional from the store on Roberts Rd. Told it would be delivered the next day...2 calls that day being told it would be here and still nothing. Called today and was told the truck broke down but I would get it sometime today. A refund would take 4 days but they would credit me $100 in my bank that would happen. They are rude and have no idea how to run that store. I have contacted the BBB and channel 10tv about this. I will get something done...the p*ssed off the wrong person

  • Br
      29th of Mar, 2011
    0 Votes

    I am having trouble with ft wayne, paid for and never received couches! been a month and they give m the run around and its a bunch of bull! I want my money back and I will take them to court if I have to~

  • Ms
      25th of Aug, 2014
    0 Votes

    I paid for a sectional and ottoman, when the set was delivered to me damaged. The frame was broken and it looked as if it was dropped there were scrapes and tares on it. This was delivered on 29th of July as of today's date I've been promised a replacement set and never received it. I spoke to the assistant manager and the manager. At this point I have made up my mind that I will never ever recommend this company to anyone and whenever I hear of anyone mentioning this company's name I will speak against it! that's a promise!

  • Jo
      9th of Jul, 2016
    0 Votes

    I agree. American freight in general is a scam. I have been dealing with bs from the knoxville tennessee store for over a month now. Was told I could get the 15 piece set for 999.99 ... But none of it was in stock. So after picking everything individual I spent over 2200.00 dollars. Still after 8 weeks I have not received all my items. Every time I call they give me a different story. And the corporate line is a fraud as well. I have sent many emails and phone calls and only get a voicemail that never calls back. They need to be sued. And shut down.

  • Ie
      27th of Apr, 2017
    0 Votes

    My name is iescha i have been trying to reach someone at corporate for the past 2wks now i supposed to be getting my regund check in the mail its been passed the 15 day spare and i still have not gotten it yet i was told it was going to take 10to15 buisness days and they gave me a call on the 2nd onf April and i still havent got a call nor email saying when i was going to receive my check in the mail i have called Shay which is a manager in the corporates office left her messages on in cell and everything she still havent called me back i called the store (Tony) which also said he was a manager in the store gave me a false date whitch was this passed Monday and still no call back i been trying to be nice and still no call back i have reached my limit and im bout to snap cause i need my money.

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