American Express Travel Related Services Company / travel

I needed to talk to a supervisor about adjusting my hotel reservation (something that can't be done online according to Amex-I have to speak with someone)and they put me on hold twice for 16 minutes and then 18 minutes and the second person I spoke with told me it could be hours before a supervisor would answer (which was never told to me before being put on hold)-really!? They also said they can't take a message nor can you e-mail a message/complaint. I have been a cardholder for 26 years and am a platinum cardholder, but obviously that doesn't matter. I also take American express cards at my business. All that will be changing now, although I don't think American Express cares and I am sure no one will answer this e-mail.

Mar 09, 2017

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