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2.4 448 Reviews

American Express Complaints Summary

145 Resolved
283 Unresolved
Our verdict: Engaging with American Express, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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American Express reviews & complaints 448

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M
7:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

American Express refund check received

In November 2016 I received a letter from American Express with an attached check for $603.77.
I do not know what this is for and do not know whether to cash the check or not.
The AMEX account is now closed. It was connected to Costco and last year Citibank took over the Costco credit cards.
I have spoken to both AMEX and Citibank several times and no-one can help me. All they keep saying is that the account is closed. AMEX says to call Citibank and Citibank says to call AMEX. I also wrote a letter to AMEX but they have not responded.
The letter says "Because of a technical error we were unable to open a Billing Inquiry on your account at the time you requested it. To correct this error we have enclosed this check to refund you for the disputed amount".

At the bottom of the letter is says "This program is managed by American Express Travel Related Services Company, Inc with assistance from RUST Consulting, Inc."

Is this a legitimate check?

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Update by mumbalena
Dec 13, 2016 10:26 am EST

I don't remember making a billing inquiry and for that amount I'm sure I would have remembered. I keep all my statements and correspondence from AMEX and I can't find anything in them.

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12:03 pm EST

American Express corporate card membership points cancellation

Hi,
I had a american express Corporate Card for 5 years and i had paid a yearly fee of $90 every year to enroll in their membership points as my company did not participate in membership points. When i left my company, my company cancelled the credit card. After a month, when i logged into my american express account, i was shocked to know that my membership point which was around 50, 000. When i called the american express customer care, they informed me that i had 1 month to use my points once my card was cancelled, but they never communicated this to me in a email or a mail. When i requested the manager to help me, they out rightly rejected this and they informed me that this was documented in the Terms and Conditions document (Which is around 20 pages) when i signed up for membership rewards points.
Now i have lost almost $400 in fees and 50, 000 points. This is nothing but cheating tand I am really disappointed with the AMEX customer care.

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12:29 pm EST

American Express travel

I just wanted to say how HUGE a disappointment your department has been. We had to pay twice for plane tickets from Europe to New York. Apparently in the eyes of Amex it is ok to assume that we understand the in's and out's of travel but NOT ok to assume that we don't know what you're talking about. We left Morocco early to go to Spain. We were told that our flights there would not be covered. We were ok with having to pay for those by ourselves. What we WERE NOT told was that it negated our whole trip home from Spain. We had to pay for those tickets a second time. It is incomprehensible that we are to know every detail of traveling, how airlines work, etc. We RELY on you when we are traveling to guide us through our vacation and HOME. You have failed. If I knew how to do all of this I would not have used your service to begin with. Then to be abruptly asked "what do you want from us" is pretty ridiculous. What do you think I want? NOT to pay for plane tickets twice! I was directed to you because I heard you were good with this, and good with customer service. Obviously I should have done some searching, because you rank a 1.5 out of 5 stars, almost across the board. I know it means nothing to you that you will lose a customer from this, because I only spend a few hundred thousand dollars a year with you and not millions, but that is a lot of money and a lot of business for the normal person. I will now go through and post this to as many sites as I can so that it does not happen to any one else, and so that no one else has to deal with getting burned, and the frustration and stress that come along with it.

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2:13 pm EST

American Express safeway amex fraud co

Re: bluebird account [removed]
$212.43 in stolen credit card charges

I am writing to you for your assistance to settle a dispute with a stolen america express bluebird credit card. On 11/21/2016 i received a text message from american express bluebird that my account is now at $0.00. I had $212.74 balance on the card prior to this email that i received at 9:02am. There were 3 charges made on 11/21/2016 at the safeway morgan hill stores by san francisco, california. I live in los angeles and upon receipt of the email from amex i logged on to my amex account i went online and saw the three charges that were made between 8:47am-9:01am. I received the email at 9:00am, i called from my house in los angeles and called amex and called your payment processing center. I told them not to pay since these were fraudlent charges. They said it was pending and i had to wait until it was posted.

I had called american express bluebird to request a new card since my card strip was worn from using it frequently. I never received that replacement card. Amex called me on 11/29/2016 and said they contacted safeway morgan hill stores and said the charges were valid. There is no way i can travel from morgan hill to los angeles in 1 minute. I asked for someone to pull the tapes and i can send my photo to prove that was not me making the purchases. I also said when i was calling amex they can call me back at work to prove i was in los angeles at 9:05am on 11/21/2016.

Amex said that based on safeway notification, they denied the dispute of my charges and closed my account. They said there was nothing they can do since safeway said the charges were valid. I wanted to explain my case i wanted to safeway to have someone just pull the tapes so i can verify that was not me making those purchases. The total of the 3 charges total $212.43. I have already filed a police report with the city of morgan hill and the usps both reports are attached to this letter. American express bluebird did nothing after i immediately notified them of the fraud charges. Since this was a prepaid account they are not out the money but the consumer me is out $212.43. American express bluebird has a obligation to the consumer when properly notified to reverse the charges and to fight for the cardholders funds back which they failed to do.

Regards,

Christopher saenz, mba
1623
[removed]
[number removed]
[protected]@hotmail.com

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5:01 pm EST

American Express prepaid amex card

Never and I mean never use Leap Payments contractors, we are a contractor and got screwed over big time. Bogus chargeback dispute started by American Express and sent to Leap Payments our card processor soon to be exprocessor and defendant in a lawsuit along with American Express. Amex started a bogus dispute making it look like our customer did it after our customer used his prepaid Amex cars to pay us for work we did. Amex tried to call the customer since it thinks everyone is a criminal so they could verify the charge of $772.50 he paid us with, but when they didn't reach him after calling what looks like once and they didn't even leave a voicemail and then they tried calling us but also didn't leave a voicemail, Amex's employee just opened a bogus dispute and put in reason as work not completed to customers satisfaction or not completed at all. Which is a completely made up lie by Amex. Our customer three way called us and Amex where Amex said what dispute we don't show anything and said they would as a precaution send an email up to their chargeback department telling them the customer called in and said pay that charge and nothing is in dispute and that he didn't dispute anything about that charge ever. Still Amex or Leap Payments pulled all the money out of our business Checking and over drew the acct forcing me to have to scrap money out of thin air to put our business acct back in the green. On top of that Amex slandered our business by making up the bogus dispute by putting reason as work not done or not completed to customers satisfaction. Our customer proved to us that he never even called them by the three way call we listened in on with him after he had called them once before earlier that morning. We are taking legal action against Leap Payments for refusing to even investigate the fraud by Amex we reported to them about this bogus dispute they opened and suing Amex for making up the fake dispute in the first place. Our relationship with our customer is damaged by these actions, our bank acct history and banking relationship with our bank has been damaged and we spent many hours on phone calls and emails and filing out the chargeback paperwork that Leap Payments demands be filled out to get our money back with in a week and a half during Thanksgiving week. Time that should have been spent enjoying the holiday with family that is visiting was instead spent scrambling to move money around to cover our over drawn acct at our bank and on the phone and on emails and getting the run around by Leap Payments and Amex. These companies pitch so much about consumer fraud and threaten you about the risk of being hacked and keeping customer card numbers or personal info, yet when you report fraud by one of their own they refuse to lift a finger, just shows you what you really mean to them as a merchant

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Update by brian vaughn
Nov 24, 2016 5:02 pm EST

Never and I mean never use Leap Payments contractors, we are a contractor and got screwed over big time. Bogus chargeback dispute started by American Express and sent to Leap Payments our card processor soon to be exprocessor and defendant in a lawsuit along with American Express. Amex started a bogus dispute making it look like our customer did it after our customer used his prepaid Amex cars to pay us for work we did. Amex tried to call the customer since it thinks everyone is a criminal so they could verify the charge of $772.50 he paid us with, but when they didn't reach him after calling what looks like once and they didn't even leave a voicemail and then they tried calling us but also didn't leave a voicemail, Amex's employee just opened a bogus dispute and put in reason as work not completed to customers satisfaction or not completed at all. Which is a completely made up lie by Amex. Our customer three way called us and Amex where Amex said what dispute we don't show anything and said they would as a precaution send an email up to their chargeback department telling them the customer called in and said pay that charge and nothing is in dispute and that he didn't dispute anything about that charge ever. Still Amex or Leap Payments pulled all the money out of our business Checking and over drew the acct forcing me to have to scrap money out of thin air to put our business acct back in the green. On top of that Amex slandered our business by making up the bogus dispute by putting reason as work not done or not completed to customers satisfaction. Our customer proved to us that he never even called them by the three way call we listened in on with him after he had called them once before earlier that morning. We are taking legal action against Leap Payments for refusing to even investigate the fraud by Amex we reported to them about this bogus dispute they opened and suing Amex for making up the fake dispute in the first place. Our relationship with our customer is damaged by these actions, our bank acct history and banking relationship with our bank has been damaged and we spent many hours on phone calls and emails and filing out the chargeback paperwork that Leap Payments demands be filled out to get our money back with in a week and a half during Thanksgiving week. Time that should have been spent enjoying the holiday with family that is visiting was instead spent scrambling to move money around to cover our over drawn acct at our bank and on the phone and on emails and getting the run around by Leap Payments and Amex. These companies pitch so much about consumer fraud and threaten you about the risk of being hacked and keeping customer card numbers or personal info, yet when you report fraud by one of their own they refuse to lift a finger, just shows you what you really mean to them as a merchant

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3:22 pm EST
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American Express american express gift card.

My friend bought at Wal-Mart a pre-paid gift card for the amount of $500 for me.. The next day went back to cash the gift card and Wal- mart did not gave the money because they can't find it. The receipt was issued of the purchased.The manager fax all the receipt and information. The people who answered the phone for American express is from India with heavy accents. The case file reference number is 738302.This is terrible. All the paper works fax to [protected]. Today a letter arrived stating that they are unable to read the information you have fax/mailed to us. Please resend the information by either fax or mail.This look like they are trying to get away from paying the mistakes they made. It was so clear the papers where send correctly because it was fax at the Wal-mart by manager.This is not acceptable. I hope to file a complain by consumer affair if this is not setteld now.

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6:52 am EST

American Express customer service american express platinum (fraud department

On 11/22/2016 I made a couple of call to AMEX Because charges were denied due to fraud alert. I made the calls after following instructions from a text recieved from AMEX. I called to different numbers

[protected], 8:57 AM EASTER TIME: 30 Minutes wating
[protected], 833 am 19 minutes. call was terminated by representative had to call again.

I was not able to purchase the item because to many denials ( special purchase for employees of my company with Microsoft- code for the discount is locked out) due to the incompetence or failures by AMEX.

I am not a big spender with AMEX, on my Platinum I spend an average of 3, 500 dollars on small business and small purchases in my community.

the way I was treated today by the representatives and their ability to insinuate someone is lying on contradicting the costumer; my inability to make my purchase and the overall lousy, horrible and or incompetent costumer staff has motivated me to return to my DISCOVER and VISA card. I will be closing both of my accounts and will be closing my business accounts with AMEX. Truly disappointed with the service.

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12:44 pm EST

American Express fraud, identity theft, theft of travellers cheques

identity problems as far back as 2001 and beyond chargeback letter was 2014-15, my identity problems are augmented by the the fact that my spouse has been missing since 1997 her name is Shery R. Grant. I have already filed identity theft complaints with social security and the federal trade commission. I am seeking the return of any and all monies owed to me and the prosecution of any and all persons who bear any culpability whatsoever with respect to the issues I've complained about.

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1:59 pm EDT

American Express late payment fees

I have been an American Express customer for 14 years. I recently closed all my US accounts and returned to Canada. I had a rewards credit of approximately on my Blue Cash card number [protected] of $198.00 which I used to purchase goods on Amazon. I was not aware that the rewards had to be used in $25.00 increments and I was $1.54 short and that resulted in owing $24.00 (approximately). I purchased a couple of magazines on the card to get the rewards amount to $25.00 but of course that did not work as the it would take over a hundred dollars to equal one rewards dollar.
As I was not expecting a bill and I was away from Canada I did not get notice until my return and of course I was late with payment.
I called the chat line and spoke to a representative who assured me if I sent in my payment late charges would be waived. I have no way of paying other than postal service...which I used to sent the payment. I also sent a note asking for the late charges to be waived and my card cancelled.
I have now returned to Canada after another absence and find the original late fees still on the card plus another $24.00 late fee charge.
I called the chat line again and spoke to Naomi. She said she would cancel the late fees if she could but she did not have the authority. I asked her to cancel my card which she did.
I called the customer service number and the representative told me she could cancel 54 cents in interest charges and that I should pay the now almost $50.00 in late fees.
These late charges are not for purchases and I find them to be ridiculous for the amount owed.
Is there something that I can do to get these charges waived?
Dian Johnstone

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Wine Is Good
Wine Is Good
, US
Oct 30, 2016 6:03 pm EDT

"I did not know." "I did not expect". No excuse. Your credit card terms and conditions tell you everything you 'did not know or expect".

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8:02 pm EDT
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American Express cancelled card

i have been a member sense 6/ 2016 i was happy to get my card i am self employed truck driver with good credit in august my engine fail needed a engine overhaul so i went into shop was there 13 days loss pay i had a balance of 3500 on card so i call american express to tell them what had happen they said to me not to worry about my coming up and i paid 700 on bill and said i pay the balance in full at end of month i was 12 days late on the day before bill was due i got a email telling me card was cancelled after they told me not to worry no problem i was just lied to over the phone by american express that all was ok no problem but my bill is paid in full i try to reinstate card they said no try back later, what is the point of being approved to end up getting cancelled so i research this come to find out i am not alone in this they seem to cancelled many people for what ever reason they want without much notice, i have never in my life been cancelled by a credit card ever and american express card is a charge card not a credit card i will never again apply for a card that treats their members with no respect and tells lies over the phone from customer service so i stay with card s that loves theirs customers and is more understanding so if you are thinking of getting american express i would think twice and read the reviews of people who was cancelled for no good reason they seem to monitor your credit report all the time like you are out to abuse the card and not pay your bill i earn over 180.000.00 a year so i think twice before applying for this card you could be next plenty of other card who love to have your business i am done with american express i just got approve for a new credit card after american express showed me i was not good enough for them

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9:09 pm EDT

American Express credit card/ unfair method for determining interest rates

American Express uses the trailing interest method for the interest charged on a credit card. Trailing interest is the amount of interest that accrues between when a credit card bill is sent, and when payment is received. Also called "residual interest, " It applies only when you carry a balance on your credit card. Consumer advocates call it an unfair practice because unless you call your issuer and ask exactly how much it will cost to pay your bill in full on the date you expect your payment to arrive, you'll still owe interest on your next bill, regardless of whether you make any more purchases with your card. Most other credit card issuers will not charge you any interest if the full amount you owe is paid by the due date.

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Wine Is Good
Wine Is Good
, US
Aug 28, 2016 4:53 am EDT

Nearly every credit card works this way. Your interest is accrued until your bill is paid off, and your payoff has to be within the current billing cycle. It is always best to ask for a 10 day payoff. Read your terms of your card.

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12:45 am EDT

American Express customer care service

I have been a gold Amex card member since 2001.
After the cards of myself and my wife had expired in April 2015, we received no fresh ones. Since last December, I have been approaching the customer service for the new cards, but with no result. Nevertheless the company keeps charging my account with regular service fees.
What I am dreaming of is to stop this farce and to quit peacefully without having to receive their next bills for "services".

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9:03 pm EDT

American Express platinum card customer service

Abandoned in a parking garage by amex platinum card

Upon my return from almost a week on the road for work at almost 11:00 p.M. I head to the parking garage of the airport to get in my car and leave. I throw my bag with my car fob in the back of my car, close the gate and see my car lock and the alarm activated. So this really sucks. I quickly reassure myself i have my platinum amex, with customer service they brag is the best. I've never needed to be bailed out of a major bind by them so the expectations are high. In short, they were utterly unsympathetic and uncaring. I felt like i was dealing with the irs or dmv. Basically, the first two employees abandoned me in an airport parking garage late at night. That was after waiting on hold before i got these jerks. With the first, i explained my predicament and was brusquely told he was putting me on hold. No explanation, nothing. After waiting on hold for what seemed like forever, i finally hung up and called again, only to have same experience with the next amex beauracrat. At that point i was livid and let the next two know it. They both hung up on me. With the fifth one, i had to work very hard to get him to handle the situation. It took 1.5 hours before someone came out and let me into the car. I'm seriously mulling cancelling my card. This was abominable cs. It's not worth the $400 yearly fee. Seriously, that money is a premium you are supposedly paying for premium cs. At this point, i see it as a ripoff and a joke. This was a bad situation that amex platinum cs made so much worse. Sooo disappointing.

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11:48 pm EDT

American Express customer service

I was an American Express card member for about 5 years now and loved everything. Never had any problems with my card and customer service was always helpful. But that was then, and now things are a bit different. I went overseas and wasn't able to use my card there. I was told that I need to contact my bank and unlock the card. When I called American Express customer service they said that there was noting wrong with my card. But the fact was that I wasn't able to use it and I was left overseas without any cash! I'm travelling a lot and never had problems with my card, until now. Customer service kept telling me there was nothing wrong but I still wasn't able to get use the card! They provided absolutely no help!

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7:08 pm EDT

American Express fraud consumer protection department

While trying to straighten out a possible fraud situation, we were left on hold by DEE DEE with American Express Consumer Fraud Protection department for 30 MINUTES after already being transferred 3 other times from representatives that kept saying another department need to handle the issue. We were on the phone a total of 80 minutes with no resolution. We had to hang up.

DEE DEE never called us back to resolve the issue and the potential problem remains unresolved.

HORRIBLE service from American Express . I'm shocked!

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6:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Express american express preferred

The monthly billing cycle for 6/12/2016 to 7/13/2016 did not account for the payment done ofn6/30/2016 of $1, 016.86. Thus the balance due is $1, 851.56
On adding the charges for the period of 6/12/2016 to 7/13/2016 and subtracting the payment of 1, 016.86 the payment due is $834.70 and not $1, 851.56
I reported the above on Saturday night to AMEX over the phone. The supervisor agreed with my analysis. However the change of the balance due has not been changed.
I called today (Monday, evening ) and informed the AMEX associate who answered the call and asked him to escalate it to his supervisor. I waited for more than 20 minutes and decided to try using the AMEX chat instead.
The person fro m Amex called Monis agreed with my analysis but said that he would have to escalate it to his management. The chat ID is [protected].
The chat ended at 8.46 PM NC time.
I'm wondering whether to contact my lawyer and press for charges.

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Update by MoMaricks
Jul 19, 2016 12:02 pm EDT

The Amex billing problem is now fixed.

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6:51 pm EDT

American Express amex costco card/deceitful practices — rewards

We have a relatively small Pediatric practice and had a Costo Amex, our monthly charges were around 30, 000-40, 000 a month.
In preparation for the termination pf Costco/Amex partnership, we contacted AMEX on multiple occasions --mainly concerned about the fate of our unused rewards--, we were told time and again we would not lose our rewards and would be able to use them for travel moreover, I was told "while you wont be able to access your account, you will still be able to book travel on the site under the reward tab. I was surprised to find out that AMEX wont even answer calls related to AMEX. Their customer I have over 309, 000 reward points and they want to pay me back with GIFT CARDS!
I am upset to say the least. I am owed those reward points and There seems to be no way to get through to anyone willing to assist me!

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11:29 am EDT

American Express treatment of cardholder

I have been a card member since 1991 without ever missing a payment, spending about $100, 000 annually. In 2015 due to health reasons I had to take a leave of absence from my job. Even though all minimums were met Amex decreased my limit on existing balance without proper notice and hit me with a minimum payment of $7000.
Despite numerous phone calls to Amex, did not receive any cooperation and pretty much felt I was dealing with a robot.
Amex pushed me into becoming past due and ruined my credit.
I cancelled my cards and even if I win the lottery will never do business with Amex again.
Every other company understood and cooperated and helped with exception of this company.
Harrassing phone calls started and I have reported them. Reps are rude.
Now I am back at work thank god, still will never do business with Amex ever again. They are horrible.
They threatened to take all my miles and benefits away even now I am paying $2000 a month, I told them they can have their miles.

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9:16 am EDT

American Express credit card charge refunded to card by merchant & amex recharged me.

I paid for a vacation rental that was non-existent with my American Express Card. I reached out to AMEX for help & not only received no help but was treated very rudely by several customer service reps. AMEX put the charge in dispute but would not pursue. I called merchant everyday & they finally issued refund. I was in constant contact with AMEX regarding charge & refund, talked with multiple reps and it was noted in these phone calls that refund had been issued & dispute was over. AMEX for some reason charged the amount back to my account and they are holding me responsible for charges for which I received nothing & actually was refunded by the Merchant. I cannot believe how incompetent AMEX is, how bad their customer service is and that they refuse to take responsibility for their error. It is in black & white and in recorded phone calls. AMEX is not interested in reviewing the phone calls and notes in my file to honestly reconcile their mistake for which I am the victim. DO NOT USE AMEX if there is any question that your purchase may be fraudulent.

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12:22 am EDT

American Express credit card cancellation

American Express bad customer service
Ten days ago I received an email from American Express that stated I had not activated a card they had sent to my spouse. We only have one American Express card, mine. Concerned that the email may be an attempt at phishing or just fraudulent I called American Express customer service using the number on the back of the card.
I spoke to a nice lady with a slight accent and established that American Express had in fact sent a card to my spouse; however they had the wrong mailing address on that card. I had her check that my card had the correct mailing address, and it did. I inquired why they had the wrong address for my spouse. She didn’t know. I told her that we had never received the card for my spouse.
I use my American Express card for business expenses. I informed her that we didn’t want the card for my spouse and to cancel the card. She said “No problem, I can do that.” After a moment she told me that it was done, could she help me in any other way. I said no, and thanked her for her help.
The next day I get an email from American Express confirming my call and that they had cancelled both of our cards, listing them separately in the email. I couldn’t believe what I was reading.
I called American Express customer service again and spoke to a nice lady with a heavy accent. I explained what had transpired on the previous day. She stated that both cards had been canceled and that I could reapply for a new card, for a fee of course. I explained in detail that I didn’t request that my card be canceled. She said that they couldn’t re-activate my old card because the “chip” in the card would no longer work. They had to send me a new card. I said that my American Express Platinum card didn’t have a chip in it. She said that I had to apply for a new account. That they needed to run a credit check, and I would need to pay for an application fee. At this point I asked to speak to her supervisor.
I waited for five minutes on hold for a supervisor to come on the line. A nice man with a medium accent asked if he could help me. I explained what had transpired up to this point and he stated that he would have to put me on hold and contact his supervisor to see what could be done to remedy the problem. So I waited for another ten or so minutes for him to come back on line. He stated that his supervisor would have to send my request upstairs to get my card re-activated. They didn’t need to do an application or credit check because it was their mistake in cancelling my card. He stated that he was sorry for the inconvenience this mistake by American Express had made for me. I enquired as to how long it would take for the card to be re-activated. He stated that it would be done in 72 hours or less.
I waited 96 hours, checking my online account access daily. No joy here, online account showed the account canceled. So I called customer service once again.
I spoke to a man with a heavy accent, explained what was happening about my card and asked to speak to a supervisor.
I waited for ten minutes for a supervisor to come online. He asked if he could help me. I told him what was happening about my card and that I was assured that it was going to be re-activated by this time. He stated that he couldn’t help me, that this matter needed the attention of a higher supervisor. I asked to speak to this supervisor.
Another ten minute wait. Another man with a very light accent comes online and tells me that he has reviewed my case and that the person that handles re-activation is on leave. He doesn’t know when they will return. He doesn’t think that anyone else can re-activate my card.
I tell him that I’ve had an American Express Platinum card for sixteen years, always paid it in full every month and don’t understand what the problem is. He states that there is nothing he can do for me. It is up to the person who handles re-activation. He will try to monitor my case but he could not tell me if or when my card would be re-activated. I asked him what the chances were for the card to be re-activated. He stated that he couldn’t answer the question. I asked how I would know that the card was re-activated, would they email me. He stated that he couldn’t email me but that he would call me. He didn’t ask for a contact phone number or confirm any info on my account. He stated that he had done all he could for me and that he needed to address other customer’s calls. He thanked me for being a customer of American Express and ended the call.
It’s been two weeks since the last call and no joy. Checking online still show the card canceled. No communication from American Express other than an email offering me a “blue” card.
I need to make a Costco run for my business. Because Costco only accepts American Express at this time, that will change starting June 20, 2016, I had to go online to Costco and purchase a cash card with my MasterCard and have it mailed to me. Of course I have to wait ten days for the cash card to arrive so I can go shopping at Costco. I’ve decided that I no longer want an American Express card. I’ve destroyed my card and canceled my account with them. I put a lot of money through them, always paid my balance in full every month. I guess they don’t have any customer loyalty. I can see why their stock price has plummeted, if this is the kind of customer service they give.

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American Express Customer Reviews Overview

American Express is a globally recognized financial services company that offers a wide range of credit cards, travel services, and other financial products. The company has a strong reputation for providing excellent customer service and innovative products that cater to the needs of its customers.

One of the most notable features of American Express is its rewards program, which offers a variety of benefits and perks to cardholders. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express a popular choice for frequent travelers and those who want to maximize their spending.

In addition to its rewards program, American Express is also known for its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any questions or concerns they may have. This level of support has earned American Express high marks from customers who appreciate the company's commitment to providing top-notch service.

Overall, American Express is a highly respected financial services company that offers a range of innovative products and services to its customers. With its strong reputation for customer service and rewards program, it's no wonder that American Express is a popular choice for consumers looking for a reliable and trustworthy financial partner.

American Express In-depth Review

Overview: American Express is a renowned financial services company with a rich history. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: American Express excels in providing top-notch customer service. Their response time to inquiries and complaints is commendable, and they offer various support channels such as phone, email, and live chat. The customer service representatives are known for their friendliness and professionalism.

Card Options: American Express offers a variety of credit card options, each with its own set of benefits and rewards. The annual fees and interest rates associated with these cards are competitive. Moreover, American Express cards are widely accepted worldwide, ensuring convenience for cardholders wherever they go.

Membership Rewards Program: The Membership Rewards program offered by American Express is highly regarded. It provides a wide range of rewards in categories like travel, shopping, and dining. The redemption options are flexible, and the program offers great value for money in terms of earning and redeeming rewards.

Global Acceptance: American Express cards enjoy global acceptance, making them a reliable choice for international travelers. The coverage and availability of American Express acceptance in different countries and regions are impressive. In comparison to other major credit card networks, American Express holds its ground in terms of acceptance.

Security: American Express prioritizes the security of its customers. They have robust fraud protection and detection systems in place. In case of unauthorized transactions, they have liability policies to protect cardholders. Additional security features like virtual card numbers and purchase protection further enhance the safety of transactions.

Fees and Charges: American Express cards come with transparent fee structures and policies. While there are annual fees, late payment fees, and foreign transaction fees, they are competitive compared to other credit card issuers. American Express ensures that customers are well-informed about the fees and charges associated with their cards.

Online Banking and Mobile App: American Express provides an excellent online banking platform and mobile app. Both are user-friendly and easy to navigate. They offer various features and functionalities, including account management, bill payment, and transaction history. Integration with other financial management tools adds convenience for users.

Merchant Services: American Express offers comprehensive merchant services, including payment processing solutions for businesses. The fees and rates for merchants are competitive, and integration with point-of-sale systems and e-commerce platforms is seamless. This makes American Express a reliable choice for businesses.

Overall Satisfaction: Overall, American Express leaves customers highly satisfied with its services. In terms of customer satisfaction, it stands out among other credit card issuers. It is recommended for various types of users, including frequent travelers and small business owners, who can benefit from the wide range of services and rewards offered by American Express.

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Contact American Express customer service

Phone numbers

+1 (800) 528-4800 +1 (800) 492-3344 More phone numbers

Website

www.americanexpress.com

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