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American Express Travel Related Services Company / platinum card replacement

1 New York, NY, United States

I received a message on January 31 that there was a fraudulent charge on my card which would have to be replaced . I was told the replacement would arrive on January 4, contrary to the overnight promise . The person I spoke to was rude and unhelpful and refused repeatedly to connect me to a supervisor . In any event no card came and when I checked today I was told it had not been sent and would now arrive on January 8. I am bedridden and dependent upon my credit card for orders and essential purchases and thanks to the woman I spoke to on the 31st would have been without assured services for more than a week.

Jan 5, 2019

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