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2.4 448 Reviews

American Express Complaints Summary

145 Resolved
283 Unresolved
Our verdict: Engaging with American Express, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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American Express reviews & complaints 448

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3:06 pm EDT
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American Express charged late fees for its own charges

I have been loyal to american express card and had it since over 10 years now.. recently i was away from country and couldn't pay the balance on time when i did it was couple days late and they charged me $25.00 late fees + interesth later that month, Since i was travelling, I thought of paying this late fees later, also i didn't want to pay get into hassle of paying late fees so i did not use my card while travelling. After travelling for 3 months, i saw my credit card statement it had balance of over $80! just the late fees and interest eevry month of their own late fees?! I called AXP to ask why is this charges, when i had not used my card and there is no balance?. they said they cannot do anything about the late fees which they had charged consecutively overthe last 3 months and I did pay them this fees! ~:|. I think this is a not RIGHT, American express is considering their late fees as BALANCE and charges added late fees charges and interest, this is injustice to consumer, I have no way to fight this alone. SO please beware! what if the doctors office, lawyers, government start charging interest and added late fees for their own late fees?!

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mislyn
Springfield, US
Jul 31, 2011 5:55 pm EDT
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I have a question for you...you were out of town right? Did your mortgage/rent, car payment & utilities get paid? I'm sure they did. What makes your credit card special? A bill is a bill and you have that same bill at the same time each month so you should have made prior arrangements.

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12:06 am EDT
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American Express booked supershuttle without my approval

When you sign up for a hotel+airline on the Amex flight and you chose Virgin America, you get Opted In for a supershuttle ride to and from your hotel for another $20.30 each way! This is apparently a checked box that is the consumer's responsibility to UNCHECK!
I can't believe that American Express treats their customers in such a slimy way. I pay $450 per year for this?
Agent tried to explain why I was charged and said it should be free if I have a biz class ticket. I only reserved an economy ticket.
On top of everything I would have been required to print out a Super Shuttle Voucher in order to even use the service. I never use vouchers - that's why I have a Platinum card!
I was thinking it might be great to have a Black Card-I can afford it. But if I'm going to get this level of deception I don't think I really want to do business with American Express at All. Other Banks such as WF have concierge services which I believe rival AMEX BLACK.
Oh on top of all of this, there is a $10 cancellation fee on each of the erroneous charge. The refund for all of that will take 5-10 days to process today.

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6:01 pm EDT
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American Express debited money incorrectly and will not refund

I am a secondary card holder on my grandmothers American Express Account. I have a separate credit card number and card which I registered on line through American express.com. I did this so I could easily access my account for review. Through American Express.com I also enrolled my credit card # in their "Pay by Computer" plan so I could pay my bill through the computer at my convenience at any time. In doing so, I had to register my checking account information to be part of the program. The terms when I signed up clearly stated "You must be an authorized signer on the bank account provided". My grandmother is not an authorized signer on my bank account, nor is she privy to my personal banking information. On, July 19th, 2011 my debit card was declined for insufficient funds when I tried to purchase lunch. The was completely embarrassing especially as I was purchasing lunch with coworkers. I was also completely dumbfounded as to why my account would be in the negative. I very diligent about checking my account daily to ensure I am in good-standing. I checked my statement on line and i saw a ACH debit from American Express in the amount of $833.00. This transaction put my account into the negative by $383, which included my banking institutions insufficient funds fees. In addition to this I had about 7 pending transactions which would now also put my account even further into the negative on top of a $34.00 insufficient funds fee on each transaction. I instantly knew this was an error on the part of American express because I do not owe American Express any monies nor I had I authorized anyone from American express to make a payment using my checking account, either verbally or through the computer. In fact I have not used my card in almost two months. I made a payment for my charges in May in the amount of $1, 688.92 and I have not used the card since. I called American Express and spoke with Fritz (ID # 5806) and asked why they took money out of my account and they told me they did not see any payments on my account. I said I know, so there must be a error because this money came out of my checking account. Then he said "I did not say the primary did not make a payment". The Representative would not even confirm that that the primary made payment or not. Also, even if the primary did make a payment, that does not explain why my account was debited? He refused to speak to me or give me any information because he said "I was not the primary card holder". I told him it was my account that has been depleted and that was now in the negative, not the primary card holders. He rudely refused to give me any information and told me to have the primary card holder call American express. I was appalled at how unhelpful, unconcerned, and downright rude this Representative was. It was clear they had their money and that was the only thing that was important, even though the money had been stolen from me. I called my grandmother who confirmed that she did not authorize this payment from my account and she also called American express. She told me that they were so incredibly rude to her that she could not bare to speak with them and that she would try again when she had her energy back. She said the Representative she spoke to said "what does it matter what account the money came out of". How can a customer service Representative say that when its clearly a gross error on the part of American express? Does it matter that I am left with no money for the week. That is my hard earned money and they are no right to go into my personal banking account without my authorization and take my money. This cannot be legal. I decided to give American express another call later that afternoon in the hopes that I would speak to better trained customer service Representative. To my shock, when I asked to speak to someone they told me that I had to speak to accounting and that the rep in accounting refused to speak to me and would only speak to the primary card holder. American Express went into my personal checking account without my authorization, depleted all the money in my account leaving me with no money until I get paid again, caused me to go into the negative, incur bank fees and then says they refuse to speak to me about the issue. Finally at my insistence, they supposedly put me through to the Accounting Dept (I am not convinced that they actually put me through) and I spoke to Wanda (ID # SGURN07). Wanda tried to redeem the reputation of American Expresses customer service dept but did a very poor job because in the end she did not help me at all. I was black listed from getting any information about my own checking account and why they took money when they were not authroized. Wanda assured me she logged my complaint and someone would be in touch within 24 hours. Well that was 3 days ago and I have heard a thing from American Express. I feel completely violated, American Express has no right to go into my personal checking account and debit funds without my authorization and then refuse to speak to me on the topic. Please help me resolve this issue.

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8:07 am EDT
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American Express travel delay insurance claim

I had travel delay claim # 1531C051464 due to flight delay on 12 November, 2010 and filed the claim with American Express, Saudi Arabia. It has been seven months and the claim is not settled yet. I was advised by American Express (Hatem Al-Hamad) on April 27, 2011 that the claim has been settled and the settlement amount will be deposited in my bank account by Gulf Assist, Bahrain. 75 days have passed and there has been no credit in my bank account. Please help to settle this claim with American Express

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2:54 pm EDT

American Express my attempt to cancel an american express card

Amex was my first credit card I ever qualified for and had it for a number of years -- close to 10. After not using it for a couple of years, I decided to cancel it. My cancellation coincided with a bill stating my 45 dollar membership was coming due. About 3 days before the bill was due I call customer service to cancel it. They informed me that they were unable to do that because the computers were down.

No biggy to me -- I had a few days until the bill was due. On the day the bill was due -- again, just the $45 membership fee. I called again. Once again I was told that the computers were down -- could I call back? I said that my bill was due today and I needed it canceled. They said no problem when the computers are up we can credit your account and get it canceled. I was reassured by the rep. About three days later I called again to cancel.

For the 3rd time I was told that the computers are down and they could not help me. I was starting to get a little nervous now as the bill was past due so I asked to speak with a supervisor. I was transferred. I told him that my bill was past due and needed to get this dealt with. The rep said no problem for some reason his computer was not down and he would credit my account and cancel my card. He also said to ignore my next bill as the changes may not be in effect by the billing cycle.

I was feeling a little more relieved. My next bill arrived it said I still owed the $45 plus a $29 late fee. Did not think much of it as the rep said this may happen. Well a month after that I received another bill saying that my account was 2 months passed due and another $29 late fee was assessed. I got right back on the phone and explained the situation.

The rep says nothing has been noted on my account but she will cancel my account but can not credit my account. I then ask to speak with a supervisor. This was the 6th person and the 2nd supervisor I have spoken to. I explain to her, Miss Perry, a supervisor, what has happened. She says she is personally canceling my account and removing the charges and that I will receive a letter in the next 10 days stating what we discussed. I hung up half way believing that things were taken care of.

The next day I called and asked the status of my account. The rep said the account still held a balance 83 dollars and that my account was closed due to non payment. I ask to talk with a supervisor again and was directed to a Miss Berry. I once again explained my problem and she informed me that she would take care of canceling my account and crediting the charges. I asked that a letter be sent out right away to confirm this. Miss berry said that they don't do that. I need to wait for my next bill.

Not trusting her I asked to talk with her supervisor who is Miss Vestal, the 9th person and the 4th supervisor. Now Miss Vestal said the same as everyone else except the account was now reported as closed by me and that she would credit the account and personally send me a letter of confirmation within 2 working days. That is where it stands now. She said it takes 48 hours to update everything and get my letter out. She also says that this should not be put on my credit report. I still am not very confident that this matter is over and I have started taking names and I have saved all the bills in question.

I do really believe that the excuses I received about computers being down was a lie to keep my account open and if there is anyone else out there who got the same excuses I would love to hear from you.

I believe this is an attempt at shady business dealing. I know other companies who try this too -- like AOL.

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2:51 pm EDT
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American Express failed fraud investigation

A charge for Peru Rail appeared on my bill while I was traveling in India. I did not notice the charge until after returning home, after the 60-day period to appeal charges had passed. I explained to American Express that my delayed response was due to travels in India, so they agreed to investigate the charge. They dropped the investigation twice without showing any evidence or result of inquiry, stating simply that I was responsible for the charge since I did not appeal it within 60 days. I know the charge is not mine, and American Express knows I was in India when the charge was made in Peru, but they deny any responsibility to investigate or show evidence the charge is legitimate.

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9:08 pm EDT
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American Express unusable

I had the worst experience with Amex Travellers Cheques! Those damn things are useless! I was in Germany last October and couldn't use them anywhere. Not even in capital city Berlin! I attempted to exchange them at one bank only to be told "No, because you don't have an account here." Well, duh! I'm a TRAVELLER, why would I have an account there? Luckily, my relative had an account at another bank and it was ONLY because of him that they let me cash some of them. I was humiliated. A storekeeper in Berlin looked at the cheques as if they were from another planet and didn't even know what they were. My family even laughed at me saying, "Nobody uses those anymore, and nobody takes them either. We do everything with cash and credit cards." If I had known that, I wouldn't have wasted my time and money buying these things that have the reputation of being 'safe and convenient'. Oh they're safe alright, so safe because you can't bloody well use them anywhere! A thief would have to be a ### to steal those! He wouldn't be able to cash them anywhere!
When I got home, I phoned Amex. I was bounced from one 1-800 number to another. Finally, I speak to a human who said, "Sorry, nothing I can do. Go online and fill out the form." Can you believe this backwards company makes you fill in a hard copy form and SNAIL MAIL it to them? After assembling all my documents (receipts for purchase) and writing out the tale of my ordeal, I get a letter about six weeks later telling me in a rude way to just take them back to the bank and get screwed over twice more. (First time being screwed was buying the crap in the first place. The second is converting the Euro cheques into CAD and then third exchanging them for Euros again.) So I would be losing twice more. What I wanted is compensation. I wanted Euro cash, Euro for Euro.
I'm still waiting to hear from the bank where I purchased the cheques. The manager there couldn't believe that I couldn't cash them anywhere and that the problem must be Germany only. It's not. I had a similar problem, but not as extreme, 10 years ago in Italy (Milan). I had to go to a money exchange place there. She tried calling me a liar, basically saying that I could cash them at any bank and that she's had no problems in Spain and Portugal.
Let my story be a warning to everyone out there: NEVER NEVER NEVER purchase AMEX Travellers Cheques. They are totally, 100% useless everywhere in the world. You will be laughed at, kicked out of banks (unless you have a relative there), and disappointed in stores and anywhere else you try to use them. AMEX sucks, it is the worst company to deal with ever!

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Nigel Speakman
Sutton Coldfield, GB
Aug 25, 2011 5:20 pm EDT
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I took a Scout Group to Germany in August. I bought Travellers Cheques because having such a large amount of money in cash stored in a tent or a minibus is not a good idea. Also if I lost the money I would have to compensate the camp.

The cheques were useless no one took them and they were AMEX TC's. I had 5500 Euros in Travellers Cheques and lost £858 on converting them back. LloydsTSB refused to compensate. They have not heard the last of this from me.

Screwing a Scout Group over is serious bad publicity. Usually gets a few headlines.

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1:29 am EDT
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American Express refund fraud

I purchased 500 usd of american express travelers cheques. Amex says if they are lost or stolen, u can get your money back.

In my case, the last I saw the checks were in my suitcase. I immediately reported them lost and was told to fill out 20 pages of paperwork, spoke and emailed an 'agent' 18 times over 7 months.

They refuse to give me a refund. So they have my 500 usd. No one else has used those checks and now I am out 500 usd

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Update by John Wigley
May 25, 2011 3:18 am EDT

Hi, the suicecase was in route from bahamas to miami.

Mainly the issue is, if you purchase american express travelers checks, just know that there is a likelihood that if they are lost or stolen, the face value of your purchase will not be refunded.

Yes, the checks were signed as instructed by the bank teller upon purchase.

Update by John Wigley
May 25, 2011 2:09 am EDT

I spoke to 'investigations' over at american express travel company and they said 'the checks has not been rendered' - upon further clarification - if the checks are 'cashed' then they are voided, but these checks are 'outstanding', so amex has my money in their coffers but wont give me the refund.

they give no explanation for not refunding me. they say its an 'internal matter'

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10:03 am EDT
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American Express package delivery

May 20, 2011

American express courier

Gentlemen:

Good day!

I respectfully would like to inquire from your company american express courier the validity of the transactions that occurred to me regarding the package that was supposed to be delivered to me here in the philippines.

I met a guy in tagged.com in the name of clark taylor from united kingdom and according to him he is working in a mining firm which he did not disclosed and at that time he told me that he is in canada finishing their contract. We exchange emails after that and we became good friends. Last april 20, 2011, I received a text message from him and he told me that he is going to venezuela to start a new project and he send me a package containing laptop computer, box of gold jewelries, box of headphone, family photo album, bunch of rose flowers and documents letter as a gift to me for accepting his friendship and his proposal for marriage and according to him was sent thru american express courier with tracking number [protected].

On april 22, 2011, 10:16am I received an email from a certain director richard mathew, customer service center of “head office american express courier” [protected]@post.com no. 33st. James’s square, london sw1y 4js, united kingdom, web: www.aex.c-srr.com, email: [protected]@post.com, tel. +[protected] informing of the said package.
On april 24, 2011, 3:05 pm I again received an email from director richard mathew and a certain director rashid aaida, regional co-coordinator of “american express courier” [protected]@post.com tel. No. +[protected] informing me that my package was held by the malaysian customs for violation of shipping policy because of the currency that was detected in the package and they told me that I am required to pay the following penalties:

Administrative charges... $360
Clearance... $500

And the payment shall be made thru any western union office here in the philippines and to be paid to mr. Aleem khuraymah abdul, as the receiver their account officer.

I was really caught unaware of the currency inside the package and when I called and verified this with clark taylor, he told me that he really placed the currency in the package and he was not able declare it. He told me he was in a hurry because of his scheduled trip to venezuela on the same day he sent the package. He asked for my assistance to settle the problem with the malaysian customs since his place of work in the venezuelan jungle will make it impossible for him to settle the payments for the penalties of the package because he has no bank accessibilities in the area.

I made representation to director rashid aaida for the settlement of the penalties and she agreed that I will only pay 80% of the penalties and the balance of 20% will be paid here in the philippines to the delivery personnel of your company once I received the package. I have made the payment for the penalty last april 27, 2011.
After the payment has been made for the penalty I was hoping that my package will be delivered to me. I again received an email from director rashid aaida informing me that the malaysian customs still withheld my package because I have to pay again for the insurance of the currency inside the package in the amount of five thousand eight hundred forty two and 71/100 myr (Myr5, 842.71).
I again asked for consideration and director aaida rashid told me to pay 80% of the insurance which I made several payments until I made my final payment last may 17, 2011. Again I was expecting that my package will be delivered after my final payment has been made.

I received again an email from a certain mr. Abdul ikarim, aec director, american express courier, zonal branch office, south east asia no 14, ground floor, jln suda, 88000 kota kinabalu, sabah malaysia, mobile no: [protected] tel: +[protected].

In his email I again will still have to pay the amount of eighty five thousand nine hundred thirty eight and 54/100 philippine pesos (Php85, 938.54) for demurrage charges that my package has incurred

Attached are the following:

1. Copy of the picture of the package,

2. Airway bill with bar code number 34980347847683648762536811 with tracking number [protected] consigned to madelin p. Adolfo with address c/o conchita p. Casin, no. 17 cardiz street, barangay tatalon, quezon city, philippines;

3. Official receipt of western union control number [protected] two thousand fifty five and 85/100 myr (Myr2, 055.85) dated april 27, 2011 for the penalty;

4. Official receipt of western union control number [protected] one thousand two hundred seven and 44/100 myr (Myr1, 207.44) dated may 07, 2011 for the insurance;

5. Official receipt of western union control number [protected] one thousand nineteen and 44/100 myr (Myr1, 019.44) dated may 12, 2011 for the insurance;

6. Official receipt of western union control number [protected] one thousand two hundred thirty and 14/100 myr (Myr1, 230.14) dated may 17, 2011 for the insurance;

7. Email messages

8. Malaysian customs receipt (for penalty)

I would appreciate it if you can check and verify with your records the validity of this transaction and I am hoping that you would reply on my inquiry. I have doubts after having made several payments that my package is still not in my possession. I will not make any payments anymore for the demmurage charges they are asking me until such time that your company american express courier will assure me that this transaction is true and valid.

Hoping for your kind attention on my request.

Thank you very much.

Respectfully yours,

Madelin p. Adolfo
Email address: [protected]@yahoo.com
Mobilenumber: +63-[protected]

Emails from american express courier (Malaysia)
1.
American express courier!
No. 33 st james's square, london sw1y 4js united kingdom
Web: www.aex.c-srr.com
Email: [protected]@post.com
Tel: +[protected]

April 22, 2011.

Re: notification and statutory letter.

Dear valued customer,

Kindly be informed that your package has been processed for further destination through our international mail processing centre on 21st april, 2011 with dispatches no kz01byuk and bag no 101 on transits to cairo egypt on 23rd april, 2011. The estimated time arrival of your parcel is depends on the location of the address. Transit time to your country may covers 3 to 4 days from the dispatch date above.

All transit time are subject to customs clearance. Transport conditions and volume of mail traffic. The transit time given is in accordance with the international standard concluded by the international cargo of the universal postal union. Please note that the tracking for international registered mail item is only up to the last exchange office or mail centre in united kingdom, dispatch to my64005 - asia.

Kindly be informed that our centre in asia, malaysia will be sending your parcel direct to your door step with the address provided in the waybill on monday, 25th april 2011.
For inquiry or changes in your address please do not hesitate to contact any of our regional offices nearest to you or direct your inquiry to our head office.

Note: american express courier branch may not be available in your country for now, aec currently working round the clock to open more branches within the word to globalize our services. Please reply on our staffs and services for efficiency services and kindly report to us for any injustice among our workers or in any of our branches nearest to you. We guarantee you for self delivery of your parcel and your co-operation is highly needed.

Our delivery agent will call you before coming to your destination. Please if there are any charges in your address or contact number, notify us on time.

We appreciate your continuous support and patience. Please feel free to email us. Our customer service consultant will glad to assist you from 8:30 am to 9:30 pm, monday to saturday.

Yours sincerely,
Dr. Richard mathew.
Customer service center.

American express courier!
Zonal branch office, south east asia
No. 14, ground floor, jln suda, 88000 kota kinabalu, sabah malaysia.
Web: www.aex.c-srr.com

Attention madam,
Further to our correspondence, sequel to our conversation, we the american express courier pleased to inform you that your package is in possession of customs awaiting clearance due to the money detected in your package, which happened to violate the shipping policies. To expedite the process of releasing your package please locate and do the payment through western union with our accounts officer below:

Name: khuraymah aleem abdul

Address: no. 14, ground floor, jln suda, 88000 kota kinabalu, sabah malaysia

The penalty charges for violate the shipping policies is $860 (Eighty hundread and sixty us dollars) only.
Please make your payment as early as possible today, immediately after payment is done, please call and send to this e-mail a scanned copy of the transfer slip for official recording purposes. Conclusion, as soon as we receive confirmation and evidence of payment of the charges, we will dispatch your parcel immediately within few hours. The expected time of delivery will be sent to you.

Thank you for using aec cargo service for your delivery packages and for your business needs.
For more inquiry please call +[protected] +[protected]
Email: [protected]@post.com
Please present your tracking number when calling so that we will honor your calls.
We are glad to be of service to you.

Yours faithfully.
Mrs. Rashid aaida
Regional co-coordinator.

American express courier!
April 25, 2011.

Dear madam,
We are still waiting for your payment until now to enable us clear your parcel and proceed to your country today.
You have to understand the content of your parcel as it will not be allowed to stay here over the required time for security reasons or even confiscating of your parcel by the authority. We are waiting for your quick respond regards to this notice.

Yours faithfully.
Mrs. Rashid aaida
Regional co-coordinator.

American express courier
27 april, 2011.

Dear madam/sir,
We wish to inform you the management of american express courier rose from a meeting this morning with a resolution that all unclaimed package will be forfeited after today 27 april, 2011 and be remitted to the federal reserve as government property. We are sorry for this development but it constitutes a breach of law for us to keep your parcel with us as our director has directed us to comply with the directive from the authority or our operating license will be terminate and we shall be made to pay hug fine.

This email further serves as a notification that your parcel and its contents will be confiscate, forfeited and submitted to the government as unclaimed package after today 27 april, 2011 according to the directive we received from the customs authority this morning. We can not risk our cargo operating license by keeping your parcel any longer sorry. We have sent a copy of this email to your sender for mutual understanding.

We are still ready to help you as our custom because we will not be happy if the government sized your parcel. We can advice you to send 80% out of the charges and our office will help you complete the balance. You can balance us the %20 after we send your parcel. Note: your parcel can not be send back to the sender because it is on hold and must cleared first before you advice us where to send it or we can complete the delivery. We american express courier can not be responsible for any damage if you refuse to comply on this notice.

Thanks for your anticipated co-operation.
For more inquiry please call +[protected]
Email: [protected]@post.com

Please present your tracking number when calling so that we will honor your calls.
We are glad to be of service to you.

Yours truly,
Aec management.

Dear madam madelin p. Adolfo,

We understand all your effort and will encourage you to try your best to clear this payment today, lets clear this issue ones and for all. Please use the name below for the payment through western union:

Name: aleem khuraymah abdul
Address: no. 14&15, jalan kenari 1, bandar puchong jaya, 47100 puchong, selangor malaysia

Immediately after payment is done, please call and send to this e-mail a scanned copy of the transfer slip for official recording purposes. Conclusion, as soon as we receive confirmation and evidence of payment of the charges, we will dispatch your parcel immediately within few hours. The expected time of delivery will be sent to you.

Yours faithfully.
Mrs. Rashid aaida
Regional co-coordinator.

May 7, 2011

Dear madam madeling,
We have received your part payment with thanks. Please I will advice you to complete the balance as soon as possible because your parcel has been under customs for so long and is a very big stress to us in the senses that one of our staff must visit customs office every day for the security of your parcel, please assist us to clear this parcel on time.

Below is the remittance transaction:

The total bill of insurance is 83, 364.50 php. We deduct 20% for you which I will be the one to take care of that 20% and new total bill is php 66, 691.

We received from your in-law 17, 626.18 php

Today received from you 17, 226.26 php

New balance 31, 774 php

Please respond on this balance on time.
Yours truly,
Mrs. Rashid aaida
Regional co-coordinator.

Dear madam,
We are still waiting for the balance to enable us proceed to your country.

Please assist us to clear your parcel and send to your home because is might be risky keeping your parcel here for so long to avoid confiscating of the valuable parcel.
Please respond on your parcel today.

Thank you
Mrs. Rashid aaida
Regional co-coordinator.

American express courier!
Zonal branch office, south east asia
No. 14, ground floor, jln suda, 88000 kota kinabalu, sabah malaysia

Dear ms maldelin,
We apologies to you for all the inconveniences this process of releasing your parcel might have course this few days, we want to assure you here that we will make sure that we settle this once and for all after we can receive your payment as it affect our pledge of efficiency and fast delivery to our customers. Please keep us update after you transfer the payment through western union.

Yours faithfully.
Mrs. Rashid aaida
Regional co-coordinator.

American express courier
Zonal branch office, south east asia
No. 14, ground floor, jln suda, 88000 kota kinabalu, sabah malaysia

Dear madam madeline,
We are sorry for the late reply, we are on meeting yesterday.
Yes your part payment you made yesterday has been received this morning by our office.

We urge you to try your best on making up the full payment to enable delivering of your parcel because it has been so long in the customs custardy.

Please notify us the more after you complete the balance.

Thank you
Dr. Abdul ikarim
Aec director
Mobile no: [protected].

Dear madam madeline,
Yes you have to pay 80% out of the charges of insurance which we have received some money from you and from your family earlier time. What you have to do now is to check the balance and complete it as soon as possible to enable us sends your parcel.

Thank you
Dr. Abdul ikarim
Aec director
Mobile no: [protected].
American express courier!
Zonal branch office, south east asia
No. 14, ground floor, jln suda, 88000 kota kinabalu, sabah malaysia.
May 18, 2011

Attn: mrs. Madelin p. Adolfo,
We are pleased to inform you that your insurance has been successfully verified by the authorities and approved. It is certified that you have finish all the charges required thanks for your understanding.

Therefore at this junction that you have meet all the requirements, the only thing left now is the extra charges placed on your parcel as demurrage charges because of the late payment and security keeping, of which if the demurrage is paid, the yellow tag will be placed on your parcel so that no arm of the government can hold your parcel until its successfully delivered to you. The yellow tag is to certify that you have met all the custom charges and that your parcel is in good condition. We thank you for your time and cooperation.

Demurrage...85, 938.54 php

Total => 85, 938.54 php

You are advised to do this without further delay as we sincerely apologies for any inconveniences caused for the late delivery of your package to the receiver. Thank you

Dr. Abdul ikarim
Aec director
Mobile no: [protected]
Tel: +[protected].

Dear madam madelin p. Adolfo,

We are please to inform you that the demurrage charges payment must make on time today for us to get your parcel ready to send to your home in this address in philippines. Because of security reasons.

As soon as the demurrage charges payment is made today, we shall affect an immediate delivery of your parcel direct to your home in philippines.
We will can advice you to make this payment today to avoid more delay or even additional charges.

Madam your parcel has been cleared by the customs and is in good hand in our office right now.
You have to know that it's a big risky for us to keep your parcel and the currency in our office for security reasons.

Madam if you don’t make this payment today, we will deposit your parcel with the security company and any extra charges the security company demanded, you will be the one to pay for that, assist us to deliver your today please.

Please send the payment of insurance through western union like you did before and immediately after payment is done,
Kindly call and send to this e-mail a scanned copy of the transfer slip for official recording purposes.

Yours truly,
Mr. Ikaria director.

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narcisa Garofalo
, CL
Jan 03, 2012 5:28 pm EST

WARNING, CAUTION
These people are SCAMMERS BEWARE
ALEEM KHURAYMAH ABDUL
NURUL ISMAIL

SMART ANDRIS
ACE Alfred Cheyne Engr Ltd, Aberdeen
Empresa
offshore maintenance engineer
handling integrated operations and plant operations management
Offshore Drilling
drilling and extraction of crude in the high sea
THE INFORMATION ON FACEBOOK IS THIS PERSON IS FALSE.
HOW TO OPERATE IS AS FOLLOWS:
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello dear, how are you doing? hope you are doing good. i wish to know you better. i hope you wouldn't mind. i'm 43 years old, divorced with a son. i live and work in Aberdeen Scotland. i work with an oil servicing company as the maintenance offshore engineer. can you tell me about yourself? i wish to know you. hope to hear from you. have a nice day. hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
you can't speak english?
Smart Andrishttp://www.facebook.com/messages/100002461281848
tell me about yourself
Smart Andrishttp://www.facebook.com/messages/100002461281848
nice to meet you. how old are you? i hope you wouldn't mind to be my friend. i hope to hear from you. always keep in touch. take care
Smart Andrishttp://www.facebook.com/messages/100002461281848
hola querida, cómo estás? Espero que estés haciendo el bien. te ves tan bien. Me gustaría conocerte mejor. Espero que no le importaría. Estoy Andris inteligente, de 43 años de edad, divorciado. Vivo y trabajo en Aberdeen, Escocia. Yo trabajo con una empresa de servicios de petróleo en alta mar como el ingeniero de mantenimiento. y tú? Me gustaría conocerte. Esperamos oír de usted. tener un buen día. Yo solía traductor porque no hablo español. decirme algo más sobre ti mismo. besos y abrazos
Smart Andrishttp://www.facebook.com/messages/100002461281848
I have an intention of having a foreign business investment. If you don't mind I will like to initiate a contact with you so that we could foster a mutual business investment relationship in any good business investment in your area that will attract a good returns maybe sectors like real estate, rental houses, shopping malls or any other good business there in your area. I have a substantial capital i honorably intend to invest jointly with you into a lucrative business venture based on your advise and directives. So i would like you to make an inquiry for a good business we can invest there in your area and also what it will cost to acquire it if it interest you. The essence of this mail is to know each other more better. Hope to hear from you. Always keep in touch. Take care
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling good morning, how are you doing? i hope you are fine together with your work. i miss you. can you make inquire about what it will cost to invest on that and let me know immediate so that we can proceed. take care and have a great day. hope to hear from you. hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
wow i love to meet you here. maybe you can send me your personal details so that i can get you a working permit from my company to make it easy for you to come here. you can send me your scan copy of your passport to my email smartandris@yahoo.com so that i will start processing it. get back to me immediately. i can't wait to be with you. love you so much. take care
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, send me your details and scan copy of your passport so that i will get a working permit from my company. once i get the working permit it will be very easy to get visa. just go to UK embassy in your country and apply for visa with the working permit. i want to be with you for the rest of my life. i miss you so much. darling if you don't mind you can call me on +[protected] or text me on +[protected]. can i have your number too so that we keep in touch. try to send me those information so that i can apply for your working permit immediately. i love you so much darling. take care. have a lovely day. hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, sorry for my late reply i have been very busy for some times now. i hope you are doing fine and good. i miss you so much. darling what is the code of your country? darling can you send the scan copy of your passport so that i can get you the working permit for you to be able to get a visa before i will come to visit you. try to send it immediately so that i will start processing it. i love you so much and i want to live the rest of my life with you. always remember i care and cherish you. you are the reason i'm happy today. take care. have a lovely day. hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, it's alright you can send me your details like full names, date of birth, place of birth, email id, and your full resident adress. so that i can start processing it immediately. i want to be with you soon. i love you so much. sending you night hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, i hope you are fine and good. send it to my email smartandris@yahoo.com.
i can't wait to be with you. i love you so much. take care my love. hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, thanks for the email and your address. i will send you my xmas gift before i will travel to offshore this week. i love and miss you so much. darling i will like to visit during my vacation this december so that we know each other very well. i love you. hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
HELLO DARLING, I HOPE YOU ARE FINE. YES I SENT YOU GIFT AND SOME MONEY INSIDE FOR YOUR EXPENSES. I WANT TO TRAVEL TO THE OFFSHORE FOR WORK. DARLING CHECK YOUR EMAIL I SENT THE AIRWAY BILL I USED TO SEND THE GIFT TO YOU. I LOVE AND MISS YOU SO MUCH. KEEP IN TOUCH. HUGS AND KISSES
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, have you received the parcel i sent to you? i hope you are doing fine. i miss you so much. yes i will be coming once i finish my work in the offshore. hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, i tried to contact them to ask why you have not received the gift but they said there is a problem and they have written to your email since to tell you about it but you have not replied them. darling maybe you check your email to find out what they wrote. i love you so so much with all my heart. always keep in touch and don't forget i care and cherish you. i miss you. hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
darling try to contact them so that they can release the gift to you ok
Smart Andrishttp://www.facebook.com/messages/100002461281848
it's alright darling. maybe you tried to contact them so that they will be able to send it to you. how was your weekend? i hope it was great. i miss you so much. always keep in touch. you are the love of my life.
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, how are you doing? i hope you are fine. i miss you. i have called them and they wanted us to pay 430 US Dollars so that they will deliver it to you in Chile. darling please you try to pay the money coz i'm still in the offshore and i don't have access here with Western Union to pay the charges. so darling you try to pay. they said they have given you the name you have to pay through Western Union. i love you so much darling. always keep in touch. take care
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, i hope you are doing fine. darling try to clear the charges so that they can release it to you on time. i miss you so much. take care. hugs and kisses
Smart Andrishttp://www.facebook.com/messages/100002461281848
hello darling, how are you doing? i hope you are fine and good. i miss you so much darling. oh my God darling, so they required another money for the keeping the package safe. Darling try to pay them so that they will deliver the package to you. i'm still in the offshore. darling try to send the money to them so that they will release it to you. i love you so much. always keep in touch. i miss you my love
SCAM COMPANY THROUGH THIS GHOST
american-express-courier-malaysia
c456653.html&h=SAQGxMos0
NAME: ALEEM KHURAYMAH ABDUL ADDRESS: No. 14&15, Jalan Kenari 1, Bandar Puchong Jaya, 47100

Nationwide Express Courier Services

Sucursal de zona, el sudeste de Asia
No54 Jalan Lintas Likas, Locked Bag 210, de Kota Kinabalu
Salengor 45160 Malasia.

Además de la correspondencia, me complace informarle de que su envío está en posesión de la autorización de Aduanas de Malasia a la espera debido a que el dinero detectado en el envío. Para acelerar el proceso de liberación de su envíopor favor, localizar y hacer el pago a través de Western Union con nuestro Oficial deCuentas a continuación:

Nombre: Abdul Aleem Khuraymah

Dirección: Locked Bag 210, Kota Kinabalu Salengor, Malasia

Nota: Aminisrtative y Liquidación de pago que tienen que desplazarse a nuestras oficinas es de $ 430 (CUATRO DÓLARES EE.UU. houndred TREINTA Y)solamente. Por favor haga su pago lo más pronto posible en la actualidad.Inmediatamente después del pago se hace, por favor, llamar y enviar a este e-mailuna copia escaneada del recibo de la transferencia con fines de registro oficial.Conclusión, tan pronto como recibamos la confirmación y el resguardo del pago delos cargos, que enviará su paquete de inmediato dentro de pocas horas directo a su país. El tiempo de espera de la entrega será enviado a usted.

Por favor remitir la citada cantidad a nuestra información de la cuenta dentro de la cual hoy en día presente de relaves de interés diaria del año paga el 5% se cobra sobre el retraso en el pago, envío por Western Union debe ser más rápido y fácil recolección para la entrega rápida después de que confirme su pago.

Gracias por usar los servicios de carga a nivel nacional para los paquetes de suentrega y para las necesidades de su negocio.

Para mayor consulta, por favor llame al +[protected]
Correo electrónico: nationwidecourierexpress@post.com

Por favor, presente su número de seguimiento cuando se llama a lo que vamos a cumplir con sus llamadas.
Estamos contentos de estar al servicio de usted.

Atentamente.
La Sra. Nurul Ismail
Regional del Sudeste Asiático Co-coordinador.

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6:43 pm EDT
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American Express denied charge

Amex denied an airline booking as potentially fraudulent which caused my entire family to miss the flight and get stuck overnight. Amex called me literally one minute after booking the flight since the charge to check if it was valid. I told them yes but there was no way for them to approve it, only that I could re-book. Well, how is that going to work if they will just deny it again? In the 30 minutes I tried to work things out the seats were taken and we were stuck.

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srchng4care
garland, US
May 05, 2011 5:12 pm EDT
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o p p yeah you know me!

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Charles_H
lkdfkf, US
May 02, 2011 3:42 am EDT

True!

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FDL_HOU
Houston, US
Apr 29, 2011 2:10 am EDT
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Does te OP say the BANK caused the 30 minute delay? If you are buying tickets and you get denied, you go to the BACK of the line. Also, noone is saying it's MANDATORY to let credit card companies know of your travel plans, but it sure would go a helluva lot smoother. There is nothing this OP can do about that problem, BUT others can learn. Apparently, you are aren't one of them.

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srchng4care
garland, US
Apr 28, 2011 5:46 pm EDT
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shee troll what is that!?!?! lol

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srchng4care
garland, US
Apr 28, 2011 5:26 pm EDT
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jazz is right and also "letting amex know your going out of town so things like this dont happen" REALLY? do i need to notify them next time a take a [censored] jeez! thats the most ###ed thing ive ever read next to that complaint on macys!

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FDL_HOU
Houston, US
Apr 25, 2011 1:23 am EDT
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Notice too, the customer was called within a minute of the charge. At this point they would just ask some security questions and these people would be on their way. The OP acted like he didn't believe them when they told him to try it + then he said it took 30 minutes to work out. This seems odd, considering the normal procedure AMEX would have taken.

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FDL_HOU
Houston, US
Apr 25, 2011 12:12 am EDT
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If someone had stolen your card and used it out of state or out of country; you would be ### about that. It is ALWAYS good practice to let debit and credit card companies to know where you are going to prevent this kind of occurance.

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12:09 am EDT
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American Express being placed under duress

To whom it may concern:

I have received disrespectful, poor customer service from american express, specifically from the credit review department. I have been a loyal card member for almost 10 years, never missed one payment, have multiple american express cards (Business and personal) which I pay off in full each month.in the middle of march 2011, my husband and I saw a promotional offer on the hilton honors website to receive bonus hilton honors points by opening a hilton honors amex card. I applied for the hilton honors amex card and got approved very quickly. I received the card towards the end of march 2011. I activated the card and tried to make a payment a few days later but the transaction was declined. I called today and got transferred to the american express credit review department. The agent (Id number: kcop124) danielle said that she just had to ask me some questions for verification. Even though I provided her with all the details she requested for, she told me that I now have to sign a release form which allows american express to view my tax records. Otherwise, all of my american express cards will be closed, which will negatively influence the perfect credit score I have worked so hard in maintaining all these years! If amex had a problem with my finances, why did they approve my hilton honors amex card (4th card!), and so quickly? They know that once I have four american express cards, it will be very difficult for me to just tell them that I will not give in to their unreasonable demands, (And danielle told me that there's no reason they're doing this to me, i'm just the unlucky one who got picked again 4 years later by them to get reviewed and treated like a criminal). What kind of customer service is this to your loyal card members? The credit review department did not even have a supervisor available to talk to me and said that one will call me back within 24 - 48 hours. I am not counting on that. I have already filed a complaint with the business better bureau, and the california state attorney general regarding the fradulent practice american express has in first approving the card, then targeting loyal customers witih impeccable credit score, forcing them under duress to provide their tax records, otherwise, face the closure of all of their american express cards, which will very negatively impact their credit score.

What your company is doing is shunning away loyal customers like myself, who have been paying all of my balances in full every month, and keeping customers who can barely make their minimum payments each month.

I just saw now that all of my american express cards have been suspended. I will be taking this further and will be suing american express for the damages that I have incurred, financial, emotional and reputation-wise.

Sincerely,

Helen chen

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American Express false and deceptive advertising

On or about the 15th of October 2010 I received two offers from USAA Savings Bank for a “Pre-Approved” USAA Platinum MasterCard, and a “Pre-Approved” USAA American Express Card. I mailed both applications back to USAA Savings Bank only because they told me that I was “Pre-Approved for both cards. If it hadn’t been for that, I most likely would have thrown the applications in the trash. on October 27, 2010 USAA Savings bank sent me a letter telling me that they disapproved my application for the Platinum MasterCard, and on October 28, 2010 they sent me another letter saying I was disapproved for the American Express Card. I consider this false, misleading, and deceptive advertising. Now I have two negative Inquiries showing on my credit report. USAA prays on military people like a bunch of vultures, and should be stopped.

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American Express early payment penalty

I got a letter from American Express stating that they were raising my interest rate to 24% and putting a late payment on my credit because I make a payment in Feb. When I checked, I had made a payment - I usually pay twice a month - on 27 Jan. American express told me when I called that I made the payment a day too early and my payment was listed on my January bill. I paid the jan bill on Jan 4th. Additionally, my payments are 5 to 10 times the minimum payment. I check with a supervisor and was told the same thing. This is just unbelieveable and unamerican.

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Update by patronatx
Mar 11, 2011 6:15 pm EST

I should have said, because I did not make a feb payment.

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FDL_HOU
Houston, US
Mar 12, 2011 12:47 am EST
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Unamerican my ###, if you knew how to properly pay a credit card you wouldn't make assinine statments. You made two payements in the one one month and no payments that affected the 2nd month's balance. Always look at your billing date. I always make sure the statement has been posted before I make the next payment. They can also change the dates on you.

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American Express wrong number and name nusiance calls

Complaints Board:
The collection division of (American Express) keeps harassing me with phone calls for a Traffi Bryant.
Not only am I not Traffi Bryant, but they are unable to delete my number from their computer software program, why?
So far, they have called me 14 times, within a month's time. This is unacceptable and illegal!
Please persuade them to take care of this annoyance ASAP! I am past the point of tolerance, since I have called various supervisors, repeatedly!
They continue to invade my privacy and torment me, and I see no reason for this, do you?
Chris Neils is your contact person at : [protected]
Sincerely,

Michael Serkin

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American Express credit card late fee

Dear American Express,
Please note that I will no longer be using your services or charging anything to your credit card. Because I was laid up sick in bed for 10 days, I was late making my whopping $15 payment. As a result, you are charging me a $35 late fee & increasing my APR by 106%. This is after 15+ years of being a “Card carrying member”. No wonder people & businesses are running from you guys in droves & going to MasterCard & Visa. I no doubt am doing the same.
Now, I can’t say anything bad about your customer service representatives because I never actually spoke with anyone. “To better service my request”, you have decided to go with an automated phone system. After numerous automated menus & requests to enter my credit card #, I finally had to simply hang up. I’m still trying to figure out how this better serves me. Trust me when I say this, and I’m one of many customers that feel the same way- you’re not “better servicing my request”.
I know that I am not one of your bigger customers, and losing me won’t do anything to your bottom line. Heck, you’ll make up my missed business on whatever poor schlub you rope in to signing up for your card when you give them a free t- shirt at your kiosk at the airport.

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American Express difetto di fabbricazione non gestito

Possiedo un carta American Express dal 2005 e fino ad oggi non ho avuto problemi.
Qualche settimana fa American Express Italia mi ha mandato un carta di credito per sostituire quella in mio possesso, in scadenza nel 2012 e perfettamente funzionante.
Ho attivato la nuova carta, in scadenza nel 2015, e distrutto la vecchia.
Dopo qualche giorno, ho tentato di effettuare un acquisto tramite Internet. L’acquisto non è andato a buon fine perché la mia carta aveva un problema.
Ho chiamato il servizio clienti American Express, allo [protected], per avere una spiegazione e solo allora mi è stato comunicato che il mio codice di sicurezza era difettoso.
Il difetto non permetteva acquisti su Internet e la carta doveva essere sostituita.
Sempre il Servizio Clienti ha aggiunto che molte carte American Express in Italia stavano riscontrando questa anomalia, ma che loro non potevano comunicarlo al cliente fin quando non si trovava in difficoltà.
L’unica soluzione che mi proponevano era di non usare la carta su Internet e di attendere 10 giorni una carta sostitutiva.
Nessuna scusa ne attenzione particolare per il disagio provocato da un loro errore. Anzi la sostituzione della carta difettosa era presentata come una prova del loro buon servizio.
Visto la quota associativa che viene richiesta da American Express (una delle più care sul mercato Italaino) mi sarei aspettata una gestione diversa del problema.
Se American Express Italia sa di avere parecchie carte difettose in circolazione perché non inviare una informazione a tutti. Ciò mi avrebbe messo in allerta e non avrei distrutto la mia vecchia carta funzionante.
Comunque ho deciso di disdire la carta. Non vedo perché pagare caro un servizio che non offre vantaggi come un’adeguata informazione e rapporto con il cliente.
Sono certa che American Express in America avrebbe affrontato il problema in modo diverso perché loro conoscono bene il significato della parola “costumer care”.

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11:10 am EST

American Express travel big cops to $35m amex scam

The prim and portly head of a major corporate travel agency pleaded guilty in Manhattan today to a massive fraud scheme in which she billed American Express for $35 million in fictitious travel.
Depending on how much she pays back, Virginia Wofford, 53, founder of Tri-Pen Management, faces anywhere from one to 25 years for grand larceny when she's sentenced later this year.
Manhattan prosecutors say the amount Wofford actually pocketed throughout the more-than-three-year-scam was closer to $19 million, money she largely plowed back into her business for software development. She'd hoped to sell the software for enough money to repay AmEx before she'd be caught, officials said.
Wofford also spent $475, 000 on an apartment in St. Petersburg, Fla, in her husband's name, and gave him $2.4 million to invest in a restaurant chain, "Submarinos, " in California.
Tri-Pen Management, based in New York, Maryland and Texas, touts itself in its website as "an industry leader in outsourced corporate travel management." The company did not return emails and phone calls seeking comment.
"Yes, sir, " she demurely told Manhattan Supreme Court Justice Michael Obus, when the judge asked her if she admits stealing at least $35 million.
Wofford worked her scheme by billing AmEx for fictitious travel on two defunct, long-dormant business travel accounts of a single, unnamed corporate client that threw so much travel business Wofford's way, the millions in bogus billings went unnoticed until earlier this year.

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American Express bad customer service

Worse customer service ever, never have been treated so bad by reps even the supervisors, wrong information was disclosed to me on 6 different times that I called in and to hear that I should be the one keeping track, really? there the credit card company not me, this is why I called in I rely on information provided to me from the company's employees, but after talking to one of the supervisors I realized that AMERICAN EXPRESS DOES NOT CARE FOR THEIR CUSTOMERS, especially when mistakes are made and the employees refuse to accept it and fix the situation, never will I use American Express credit cards, I closed my account.

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Laurie Aragon
, US
Nov 18, 2015 2:52 pm EST

My company's experience with customer service has been awful. We have been card holders for 30 years, give them a huge amount of business every year, pay our bills when received and have tried to use our points on several occasions but it is almost impossible to deal with them. The service reps are usually rude, stupid, and some don't seem to be able speak proper English, (and these are theh native speakers, not the ones in India), will not give a name or a badge ID (number which I know they have)when they give information and even for a call back. When we had a dispute over use of the travel agency of AMEX and points, we had spoken to a woman who told us our airfare would be reimbursed $4000 for two flights to australia; when we aplied for the refund we were told that no one had told us that and that we would only get $800 totla dollars refund. After speaking to the supervisor and going over all the notes both we and our travel agent had made during the conversations, she told me that no notes were made in our file of this and she had a copy of the conversations and that no one at AMEX had ever told us about the $4000 refund. When I asked to hear the tapes she said she was not allowed to let me hear them, so I asked her if the situation was reversed wouldn't she want to hear the tapes? Of course this has never resolved. Now whe we tried to get the $800 refund, the agent we spoke to said there was no record of any conversation with us and it was too late to get any refund! She also refused to tell us her badge number or her last name--all she told us was that she worked in Texas and her first name.

Had we not tried to use our miles we could have gotten both first class tickets for $10, 000 and here we spent $15, 000. WE have established
that AMEX is rejected by many european restaurants and hotels as payment, so leaving them is not an issue anymore, and our new card holder does not require a $2200 yearly fee. Goodbye and good riddance.

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Michael J. Stango
, US
Jul 10, 2011 2:52 pm EDT

AMEX screwed up my account by debiting my account with four of someone else's balance transfers totaling over $12, 000.

This happened. They refused to help me and correct their mistake until I threatened to sue them.

They aggravated me so badly with their extremely poor customer service, that I created a website containing a detailed account of my experience. I hope others read what AMEX put me through and think again before opening an account with American Express, or cancel an existing account before AMEX screws them over.

The site is at www.AMEXblew.com.

Even though I paid off all of the legitimate charges I made in full and on time, AMEX still showed a phantom balance of $138.19 after all the bogus charges were removed and were explained away as 'fraud'.

They still have not satisfactorily explained to me where this balance came from.

After I complained, they issued a $100 'goodwill credit, ' but they are still making me pay $38.19 I don't owe.

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Allan22
Dallas, US
Feb 10, 2011 5:14 pm EST

worst not worse, their not there.

So you rely solely on what other people tell you? You dont keep track of charges, or when there is a problem you dont keep track of the steps taken to rectify?

I've had AMX for 20 years and they treat me like gold...maybe they only like people who pay their bills on time...

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American Express Free Airline Flights

American Express Delta Companion Certificates promise when you buy one ticket the second ticket is free. I have been trying to book a flight departing from California. I am hoping anyone that has been able to book a departing flight from California with a Delta Companion Certificate will post or email me, [protected]@gmail.com, the flight details. Thanks.

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belinda Sauer
Salem, US
Mar 31, 2012 3:53 pm EDT

I have tried to use my companion ticket for the month of August and I am told their are none for the whole month I am unable to use my companion ticket. I really feel this is fraudulent and misrepresentation advertising by American Express and resent being lied to by American Express. BS

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American Express statement payment date

1. Statement was dated as closing on 01/28/2011 but was received on 2/7/2011.
2. Changes announced with the Statement that was 11 pages long changed the terms of that payment due date to 10 days after the closing date of 02/13/2011.
3. Last month the due date was 25 days after the closing date.

If I hadn't picked that up I would have been charged a penalty and possibly a rate change.

They effectively change the payment due date which is against the new rules. They should have changed the statement closing date.

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Lisa A1
Sunnyvale, US
Mar 18, 2011 4:34 am EDT
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American Express did not really need to make any changes to their clarity around the payment due date based upon credit card legislation in 2010. Instead, effective January 1, they have now removed two dates from their statements. 1. The billing close date, and 2. The payment due date. They have replaced these dates with a "please pay by" date which according to AMEX is a request for those sending checks in the mail. This date gives the check mailer sufficient time to mail their check and get it to AMEX before the real payment due date.

Their interest terms still indicate the 25 days after billing date prior to interest being charged. However, since they do not provide the billing date any longer, it is difficult to even monitor when interest is being charged - let alone when your payment is really due.

American Express Customer Reviews Overview

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American Express In-depth Review

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Online Banking and Mobile App: American Express provides an excellent online banking platform and mobile app. Both are user-friendly and easy to navigate. They offer various features and functionalities, including account management, bill payment, and transaction history. Integration with other financial management tools adds convenience for users.

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