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American Express Collections Dept.


Over paid collection account

Complaint Rating:  50 % with 2 votes
50% 2
Contact information:
American Express
P.O. Box 360001
Ft. Lauderdale, Florida
United States
Phone: 866-462-5235
I have been paying on a debt that had my ex-husband as primary.I agreed to pay creditors instead of filing bankruptcy.My payments were over the amount asked for until the last payment was due on November 27th, 2011.I called to confirm the last payment amount on 11/12/11, I told the gentleman I was going to make a payment by mail, that I was sending a check and a written request for a final payment letter.He told me I would have to wait 21 days for a satisfaction letter and that I could make the payment with him.I told him that I usually made payment through my online bill pay and that it wasn't due yet.The payment was take by American Express twice, in the amount of 121.23.When I called about the error I was told it would be 6-8 weeks for the refund.I was told today by Supervisor Joe Janousek (#10448) that I had no refund coming and that I had NOT over-paid. My total debt was $8, 633.06, the amount forgiven was $5, 179.84.I was to repay $3, 453.22 in 24 payments of $143.88.My 1st payment was 12/09 for $144.00, 01/10 for $144.00, I made 17 payments of $145.00, 1 payment for $140.00 and 1 payment of $150.00, my last payment was for $121.23, of which I called for the amount no less than 3 times and was told by 3 different agents my last payment if my payment amount stayed the same as most of my others at the $145.00. would be due on my regular schedule of on or before the 27th of each month.I have bank statements to show what I've paid.The account 372521155072007, The original person to set up the agreement with me was Brandon Sears-Manager P.O. Bx 6618 Omaha, NE 68105-0618, Ph # 877-889-5892.I would appreciate any assistance you could be in this matter. Sincerely,
Doris Sanderson P.O. Bx 2241 Kodiak, Ak 99615, 907-322-5517 or
Complaint comments Comments (2) Complaint country United States Complaint category Credit Cards


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N  2nd of Sep, 2012 by    0 Votes
Aerican express, Don't trust, they rip off people and NO MORE AMEX for me
I used AMEX to pay for overweight bag at the airport for the amount of $ 75, I was deployed during that time. I found out later when I returned from my deployment that they sent me the bill and I totaly forgot about it, however I sent them the payment and they cashed it and turned the amount owned to a collection agency that kept calling me and harrasing me to pay $150 that was the $75 plus penalties, I tried to explain to them my situation but they would not accept it, so I called AMEX trying to resolve the issue and they informed me that it was turned to there collection agency and they can not help me, so now I am stuck with it on my credit report, AMEX NEVER AGAIN...
N  15th of Sep, 2012 by    -1 Votes
If you can not afford the card cancel it low life.

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