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American Express / bad experience

1 United States Review updated:
Contact information:

After a series of phone calls, my husband called the 1-800 number and was assured his account is in order. Since that time we have gotten two more calls. Today, I lost it and called in. The operator can't tell me the problem. When she mentioned our daughter's name, I assured her she did not have a card and was not on her dad's (Jim Ellington). We argued when she could not believe two men named James Ellington could both have daughters named Deborah. Go to PEOPLE

James (Jim) Calvin Ellington, Raymond, MS

there it lists our family. Leslie, Deborah, Angela

Then look at James R. Ellington, Madison/Ridgeland, MS

there it lists his family...Bethany, Deborah, Ford, etc.

When this problem is solved, please advise me. I feel harassed and unbelieved, when I was only trying to help AE solve this error.

I want to hear from management.

Leslie H. Ellington [protected]

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  • Ja
      8th of Oct, 2008
    0 Votes

    American Express does in fact SUCK. Try using their bogus Domestic Companion Travel program it sucks too!

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