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CB Credit Cards American Express World Financial Center, 200 Vesey St, New York, NY, 10285, US
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American Express
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American Express

World Financial Center, 200 Vesey St, New York, NY, 10285, US
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American Express - Yearly fee of deceased card holder

My father passed away on 11-04-2019. He had a platinum Delta American Express card that we did not find until recently. I called their Deceased Member team and had his card shut down. When I asked about the yearly fee, that was charged to his account in December, I was told it would not be refunded. It's obvious he never used this years benefits and the fee has only been paid for two months. Why would we not get a refund on the other ten months? That is a poor way to do business.

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Kimboninja
, US
Jul 19, 2020 11:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I cannot believe they would be so petty over a death. Id try calling someone higher up on the totem pole and defo a supervisor.

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American Express - increased interest rates jan 2009

American Express Blue Card raised interest rates across the board in January from 9.9% to 12.9% regardless of payment history to hide behind a poor economy while raping their loyal customers because of company greed despite CEO Kenneth Chernault's call to assist cardmembers in financial straits. Supervisor RIA employee # 49264 was condenscending and offered no reason for the increase, no reason for her refusal to lower the rate to what it had been for the past decade when I have never been late & almost never ran a balance.

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Update by Against Greedy Amex corp exec
Mar 28, 2009 3:04 pm EDT

The fax number is posted wrong. Fax complaints about american express cards to [protected] - that's the vp of public relations and consumer affairs for cardholders at the corporate headquarters at 200 vesey street, manhattan ny 10285

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The complaint has been investigated and resolved to the customer’s satisfaction.

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