American Express
reviews and complaints

I wished to stop the American Express corporate to keep on promotion their service in international and excellent. They are scan and fraud, they use the card user as their asset and when card user ask for assistance, none of the service has provided but kept on damaging the credit of the user and the card company.
They stopped and edited the website like the pending charges for the customer to view is stopped and a lot of useful and necessary button is missing. And when I called for my rest of the balance of my card that I managed has amount left and check for the exact amount, they have did is

1. Lied said I have made a charges and is pending, but late I found out is used with another credit that I owned with other bank.

2. They named a new name for the basic card holder and create a lie so they can step down you like a carpet. And misleading the conversation

I dislike people use my credit or steal my credit. That is criminal.

They said the computer machine needs to refresh but they not doing it right away. And just left is like that, the company looks like needs to close down. If I have owned a card that is for myself to use within a time limited and within amount. Nobody can take it or stop in because that is the contract and commitment of the card that has been issued.

And this is ridiculous and hilarious.

Trip id 3217-7092 [incident: 190727-000567]

I am not an american express card holder but I absolutely hate your company and amex travel. You have the most incompetent customer service and i've been screwed too many times with your foolishness.

First, I booked a flight with my mother's points from her american express card. My flight was booked but I had to change the date soon after. I paid the change fee with my card, not my mother's card, for the new flight. I thought the flight was made but when I got to airport, no flight! I called amex and they admitted to the mistake on their end but I still had to catch a flight that day. I paid with my card for a new flight for my daughter and me that was in total $1150. The rep that I spoke to told me to do an incident report to get reimbursed the money that I paid out of pocket, with my card. I received an email from a supervisor that stated,

"dear mr. Austin,

We processed a credit back to you on trip id 3217-7092. You should be receiving $575.00 ea for 2 tickets, total of $1150.00 back to your original form of payment within 2-5 days.

We appreciate your patience while we resolved this.

Sincerely,

Marjorie r.
Supervisor/service excellence
800-297-2977"

When I inquired about the reimbursement I was told it would go back to my mother's american express card and not mine. I can go on about how many people I spoke to but I will let you research with my trip id and incident report. It is too long to explain because I think all the supervisors there are incompetent in addition to the other reps. I have never dealt with an organization as bad as amex and american express in general. You could probably care less about what I am saying but I hope your organization fails.

Karl austin
Karl. [protected]@yahoo.com

As a Platinum American Express member I used the AMEX travel website to book a trip for me and my friend to Dubai on June 17th for $1628.12 each round trip. When I booked the trip, I realized that the 2nd leg of our return flight was incorrect and I called within an hour of booking to have it changed to the correct flight. After holding for over 1.5 hours I spoke with the customer service team who said that since it was in the 48 hour window, that they would courtesy cancel the flight as this was a package deal and that I could rebook the flights. They told me that it would take 10 days to see the refund on my account.

After I didn't see the credit applied to my account I called in July 7th to see what was going on with the refund. They then told me that the initial team that processed the request processed it wrong and that they would have to review the call to see what happened as I should have had the funds back on my card by now. I receive a case number for this issue. They said that it would that the flight had been cancelled and that I could check with Delta to see that it had been cancelled. I asked when was I going to receive the refund so that I could rebook the flight and the said give them 48-72 hours to get this resolved as it had to go to a manager and that someone would reach out to me.

Within this time frame I didn't receive a call back nor the funds. I called back in on 7/14 and asked for an update and everyone said that it still hadn't been processed. At this point, we are 1 month in to trying to get my refund. My trip is scheduled for 8/9 and my flight hadn't been booked. The manager said that he would escalate this again and that I should receive my refund for my flights within 2 days as they reviewed the call and that the mistake was on their end.

Those 2 days pass and there isn't any refund. I call back into AMEX to get an update and this issue is escalated for the 3rd time as no one has followed up. He told me to book the flight with Delta directly, which I did, and provide the difference in fair cost so that he could escalate the issue to the highest level with American Express as he nor the the next few superiors above him could approve such a large difference in fair. The flights cost an addition $2900+ to book at this date and he would see if they would reimburse me for this difference due to their error. He said it usually take 2 weeks for them to review such request, but someone would reach out to me once that occurred. At this point I still hadn't received my original refund and now I am out of my pocket $8856.71 for an error that they made on their end.

Two weeks pass and still no answer. On 7/19 I receive a refund in the amount of $151.40 from AMEX call back in 8/1 to get an update on what is going on as this is now a month in a half since my initial request and I have received only $151.40 of a refund. I call and speak to a very pleasant associate who tries everything that she can. I ask to speak with a manager and she says no one is in. She asks me to call back in an 15 minutes, which I do and they tell me I need to speak with Mark or Matt who was processing the refund, but he isn't in until the evening. I ask to speak with a manager that can assist as this is now very frustrating and ask for someone to call me back that day. I speak with Haley in the CPZ (Associate #73403). She informs me that they are going to refund me roughly $2200 for this inconvenience. I ask her about the difference in fair that I had to pay due to their error and she states that this cannot be approved as this was a courtesy waiver. I asked her why then would they ask me to provide the receipt if this wasn't an option. She states that it isn't in the notes about this additional credit, which is untrue, because everyone before her saw the documentation that stated the additional $2900 credit. I ask to speak to someone above her, whom she says there isn't and that she is the only manager on the desk at this time. I stated that that just couldn't be true and she adamant that there wasn't anyone. She stated that she could escalate to next level but the $2200 wouldn't be refunded now as this was another dispute. I explained to her that this has been going on and that this wasn't anything new and she would not hear it. She told me that it would take an additional 72 hours for me to hear back from someone above her.

My issue is had this been back on June 17th when I originally booked the trip, I would gladly understand not compensating for the difference, but the negligence during this entire process has now taken this a month and a half out, with no resolve and my original refund is still not processed has cost me significantly more than had I booked this outside of American Express Travel. I really don't understand how my original refund was not processed and won't be processed until someone reaches back out and tells me that they will need to escalate this issue yet again for the 5th or 6th time. I pay my bill each month with no issues and I am being treated very poorly from a company that is supposed to care for their members.

I am requesting that AMEX process my original refund $2200 and compensate me for the $2900 overage that I paid in excess to purchase this ticket outright, which was offered as a solution from their team.

What's with the following? It doesn't look legitimate to me.

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Subject: Action Required!
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From: American Express
Date: Thu, 28 Mar 2019 15:36:06 +0000
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Card Art

Valued Customer,

We have limited your card activities and all your recent transactions are on hold due to incomplete account details. Please verify your details on our website today to ensure uninterrupted use of your credit card.

To update your account, Click Here

Provide your complete account information as you have it on file with us so your account be be fully updated.

Thank you for being our Customer

© 2019 American Express. All rights reserved.

I called the main platinum service number and explained the multiple charges and credits on December 13th and 14th for a trip I used point for. The amount was $616.40. There is a charge for that amount, a credit for that amount, and two additional credits for points. I don't understand the transactions. The original customer service person said hold and she would return. The system transferred me to another person who told me that she would transfer me to the correct person. I waited several minutes with no answer. I called back and tried again. Talked to Marie who transferred me to Tim. Tim put me on "a brief hold" and another person answered. Wanted card number, etc. I told him I was angry and wanted to speak with a supervisor. He would not without more information. My patience had been exceeded. I would like someone to contact me to explain the charges and credits. I also would like to know what are the options with my points when I cancel the Amex card. Thank you. Bob Tessler [protected]

I received a message on January 31 that there was a fraudulent charge on my card which would have to be replaced . I was told the replacement would arrive on January 4, contrary to the overnight promise . The person I spoke to was rude and unhelpful and refused repeatedly to connect me to a supervisor . In any event no card came and when I checked today I was told it had not been sent and would now arrive on January 8. I am bedridden and dependent upon my credit card for orders and essential purchases and thanks to the woman I spoke to on the 31st would have been without assured services for more than a week.

Hi Sir

I purchased American Express GlobalTravel card for 4000$ while I was travelling to USA. Card expiry date was 08/16. My cards having balance of around 300$ . I tried to withdraw amount before expiry date of my card but it was showing 0 dollar. I called customer care but they told since this is purchaged from India this will be settle from India.
After returning to India when I tried American express is telling they are no longer supporting GrovalTravel and below message is coming in their web site.
American Express is no longer accepting
new GlobalTravel Card applications and reloads
Any customers who previously held a Global Travel Card who needs customer servicing support should contact the American Express Global Customer Service team on [protected].

I tried to call many time on above number but looks number is now working. Can I get any help as its just cheating customer. If required I can provide my card and other detail.

CARD NUMBER [protected]
Valid Till 08/16

Regards
Raju Kumar

This has to be the most discriminatory company I have ever seen, just because my name is Luis Sanchez and a Latino Man it does not mean that you company can treat Latinos like second class citizens. GoDaddy is charging for services I have not used for many years yet this company has backed Go Daddy since day one, why because I bet you they are a Big Customer for American Express. GoDaddy is charging for services that have not been used for 4 years and continue to charge me yet American Express lets it happen. GoDADDY IS RIPPING PEOPLE OFF The conversations with your company have not only been demeaning, and one sided but for Hispanics we definitely don't have the same privileges as the rest of your non minority members do and it can be seen by the demeanor and the sarcastic way they speak to you, This has been my experience and this is the message that I will let everyone know on the different social and regular websites know about American express. YES Membership has its privileges but NOT IF YOUR HISPANIC

I mailed to American Express 2 expired gift cards for $25 each. I was told that they would mail me replacements. Instead they send me a form asking for a copy of a utility bill plus a copy of a government issued photo I.D. and if they didn't receive this information within 10 business days of this letter(the letter was dated on Oct. 23rd and I received it on Oct. 30) they would close my case which means that they would keep my money. This is a scam. American Express should be sued for fraud. After reading other customer complaints I realize that this is how they hope to defraud customers of their money.

I have been with AMEX for 25 years and have never missed a payment. I have a 775 credit score and my wife has 820 and ournet worth is over $10 million. I've not even has much as a driving ticket in 10 years and extremely rare to dispute a charge. Today they called me and cancelled us after 25 years with no explanation given. I thought it was a prank until I signed in to find it was cancelled. I'm in total shock. To make things worse we have saved up over 300, 000 points which we planned to use on an upcoming vacation.

I signed up for an Amex card for the delta points I spent the 3K in the 3 months but am now being told I was declined! I am furious I have been cheated and I will not let this go. They are telling me that this was declined after they gave me the card with the instructions to spend three thousand dollars in three months. Never said a word about previous American express cards.

Zero customer service, worst experience of any credit card company. Amex was once a good company, now they are just an off shore call center who can only spew what the computer screen in front of them tells them. No one can actually do anything. Refuse to call me back. No us based service. Transferred to the wrong dept 4 times. After many years of being their customer, I am cancelling card if I can find the right dept at amex to cancel... Horrible experience. Do not recommend.

I tried to make a purchase and was told there was an error and I will need a different form of payment. I thought the person was lying and trying to steal my credit card info because I know my account is in good standing. She told me to contact the credit card company. Found out my account was closed by a customer service rep, not by fraud dept. They lied and said I called to report my card lost. Mind you that was 6 months ago and I've had my replacement card ever since and had no problems until yesterday. I truly believe the service reps are trained to lie and they never follow thru on promises. Be very careful when dealing with this company.

Dear American Express,

I do not have any indication or correspondence indicating the pricing or limitation of free km for my recent car booking through AMEX travel. I was made aware by Europecar at the time of car collection, that there would be additional charges (post 300km) for my car booking in Alice Springs.

Please note the following:

* the printer voucher link did not work in my original confirmation email (please see attachment 1)
* km limits and/or any associated additional charges are not communicated in the AMEX booking terms and conditions emailed to me
* km limits and/or any asscoaited additional charges are not communicated in the AMEX confirmation email
* km limits and/or additional associated chargers were not displayed on the web page at the time of booking
* The printer voucher link in the email was not required for car collection and is misleading - note the below text states cancellation policy (see attachment 2).

Given the abovementioned, AMEX has not provided transparent pricing and was misleading in representing the services of the Europecar fee structure.

As such I request that the costs associated with the charged km of our travel in the NT are covered by AMEX and the webpage updated so that others are not subjected to the same situation.

With the online booking services avilable today, transperancy in pricing and additional charges is considered due diligence of service provider. Given the established global presence of AMEX I am extremely disappointed with the recent experience.

I look forward to reaching a resolution with you and being a continued customer of AMEX.

Kind regards,
Nicole Bernoff
[protected]@gmail.com

North Star High Voltage asserts that on January 14th, 2018 American Express Travel was negligent in its handling of the return flight arrangements for the above referenced Trip ID. To summarize, your company's service fell woefully short of reasonable expectations in the following ways:

1. American Express Travel failed to inform Karen L. Adler and Richard J. Adler of the cancellation of Alaska Airlines Flight 477, LV LAX 9:55 am, ARR SEATTLE 12:24 pm

2. American Express Travel, when contacted at the published Customer Service number, [protected], by Karen L. Adler/Richard J. Adler (upon their inadvertent, independent discovery of this flight cancellation), refused to rebook Karen L. Adler/Richard J. Adler on a substitute connecting flight from LAX to their final destination, Seattle, WA.

This communication serves as North Star High Voltage's attempt to elicit an explanation/justification for the egregious lack of service provided by American Express Travel as outlined above.

Three exhibits are attached for corroboration of American Express Travel's inadequacies.

EXHIBIT 1: Itinerary as downloaded by Karen L. Adler on January 14th, 2018 before leaving for Buenos Aires, EZE Airport

This exhibit establishes that per the latest information made available on the American Express Travel website January 14th, the Alaska Airlines Flight 477, leaving Monday, January 15th, was still valid. Every reasonable attempt was made to obtain the most updated itinerary for the return flight.
EXHIBIT 2: Photo of LAN Airlines original luggage tags, listing the subsequently cancelled Alaska Airlines Flight 477, LV LAX 9:55 a.m. as the final segment of the return trip

These luggage tags establish that when Karen L. Adler and Richard J. Adler checked in in Buenos Aires for the first of three return flights of TRIP ID: [protected], the flight information had not been updated by American Express Travel. LATAM's information was still that the cancelled Alaska Airlines flight #477 was valid.

EXHIBIT 3: Final Itinerary as downloaded by Karen L. Adler 01-22-18 on the AMEX website under "myamextravel.com"

This exhibit lists the final segment of the return trip from LAX to Seattle as Flight 455 leaving LAX Monday, January 15th, at 8:00 a.m.

Sometime between January 14th, and January 22th, 2018 this flight information was changed/updated. American Express Travel did not pass this information onto Karen L. Adler and Richard J. Adler.

No flight cancellation/rebooking information for TRIP ID: [protected] was ever sent to either Karen L. Adler or Richard J. Adler.

EXHIBIT 4: American Express Travel Online Supervisor e-mail
response to Karen L. Adler

This is the e-mail indicating that American Express Travel would not assist Karen L. Adler and Richard J. Adler in obtaining valid return tickets from LAX to Seattle.

North Star High Voltage has been an American Express Platinum customer since 2001. In addition, Richard and Karen Adler have also had a personal American Express card since 2001. With these two credit cards the sum total of purchases made through American Express conservatively amounts to in excess of $5 M. This recent experience with American Express Travel has tarnished the high opinion North Star High Voltage previously had for the American Express Corporation.

Given the mishandling of TRIP ID: [protected]; INCIDENT: [protected] [01-14-18] an offer of compensation is warranted. Your prompt reply would be appreciated.

Karen L. Adler
Vice President
North Star High Voltage Corporation

[protected] BOOKING REFERENCE
MY flight got cxld and after calling the airlines BA and AA they said since I booked with Amex Travel they had to rebook me and when I called Amex Travel they said they could not help me... that they would be calling just like I would... didn't offer any kind of assistance. SO basically I had to figure it out by myself... Very bad customer service! I thought as an agency they would have the reputation AMEX does but looks like a different department.

Their representatives are awful, not helpful and get their money for nothing. They don't deserve to be there and they ruin the company reputation.
Instead of providing some kind of help, some of them tend to just hang up on people in the middle of a conversation.
Some of them continue talking without expressing any interest. It's very unprofessional. Why are they so ignorant?
PS. My issue hasn't been resolved yet, most likely because of your stupid employees.

American Express is the worst credit card company. They charged my credit card without my authorization. I have spent thousands of dollars in attorney fees and is telling me I'm responsible for paying for it. Stay away from American Express. If they come near your wallet, throw your wallet away. My experience with Amex is terrible. They keep sending the same questions to my attorney and is just the worst company to deal with. If you have an Amex account, discontinue using them.

I have been an American Express Card holder for 49 years.

With all the business activity, international travel, national travel, etc. Amex has made 10, 000 of thousands of dollars off me over the past 49 years.

It is with great regret that I am terminating my relationship with Amex.

I recommend ALL other card holders do the same.

They have treated my like crap this past month. They simply do not care about all the business I have given them for the past 49 years.

Regards,

Vince Foster

I booked a trip over the phone with Amex travel 9 months ago from 12/22/16-12/27/16. It was supposed to be in Montego Bay Jamaica. In stead I was booked in a hotel in Runaway Bay Jamaica. 100 miles from the party I was suppose to be attending. The hotel the Royal Decameron was below standard. There was mold in the shower, I made numerous calls to Amex travel and their standard response boiled down to oh well sorry to bad. Better luck next time.
I have been dealing with this issue for 9 months I cancelled my card on May 18th 2017. I have sent all requested documentation several times, the response is always the same either we didn't receive it or it didn't come through completely. Always an excuse. I have spoken to Miss Charlotte I have spoken to Mr. Jeremiah call politely saying they'll look into it and they've all come out the same response it's not something we can correct you have to pay it sorry we made a mistake but you still have to pay it. I've been a customer with AMERICAN EXPRESS since 1985 that's over 32 years and this is the response I get I sent in everything they requested photos and everything and theres always an excuse. I need help from AMERICAN EXPRESS to resolve this issue