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American Education Services [AES]
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American Education Services [AES]
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2.8 85 Reviews

American Education Services [AES] Complaints Summary

39 Resolved
46 Unresolved
Our verdict: Dealing with American Education Services [AES], which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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American Education Services [AES] reviews & complaints 85

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10:10 pm EDT
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American Education Services [AES] aes complaints

It's funny, every complaint i've read is complaining about how aes didn't grant a deferment or a forbearance. But, the lenders (Ie, banks, the people who actually gave you your money) set the rules on deferments or forbearances, not aes. Aes would be in breach of contract if they did not obey the lenders rules.

Your anger is directed in the wrong places. If you call a company and complain to them about crap service, they're going to laugh at you as soon as you're no longer on the phone. This isn't burger king, you can't have it your way.

Suck it up, and pay your bills. You seem to forget who paid for you to go to college.

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PissedCustomer6666
Sinking Spring, US
Feb 02, 2011 2:02 am EST

I had created an online account at AES and thought I had emailed myself the pdf signature page but when the file was corrupted I had trouble logging back in. After a series of arguing with the customer 'un'service help desk ### because I didn't get the answer correct to one of my stupid security questions him and his stupid supervisor played a game to BLOCK my account access and now we cannot get back in to print the signature page of the app, which puts my daughter's grant status in jeopardy. I'll be writing a letter to the CEO this weekend. These people are idiots thinking they are punishing the customer! What a group of losers.

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boobies
, US
Jun 16, 2011 1:25 am EDT

You are wasting your time. See when your daughter wants to get her a loan she is the only one allowed on her online account. It may sound dumb, but lady there are a lot of ignorant people that ruined the ability to get on others account. To protect the borrowers private policy and to make sure no one is trying to get a loan under her name...this is what comes about.. Which by the way, also states before creating account it also has the terms and policies about doing so. Thank goodness for smart people like yourself, that make the world interesting. This is why Aes has dumb rules. Just because of people like you.

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10:31 pm EDT
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American Education Services [AES] deceptive business practices

My daughter applied for a private student loan with PNC bank, which uses AES to process their student loan applications. They tell her that she has been approved for the loan, and the next step is to sign the promissory note. Sounds good, right? But wait - they haven't told us the terms of the loan yet. They haven't told us the interest rate. And they want us to sign the note? This is a dispicable business practice, but unfortunately it's just typical of the way these companies run things. Sallie Mae does the same thing, by the way. Their customer service is terrible. Just spent 20 minutes going through their stupid phone system menus, only to be told after entering all kinds of information, that the office is closed. Well, ###, why didn't they just tell me that in the first place! I'm really sick of these ###s and their ### service. Luckily we have family we can go to for a loan, so I'm going to tell these [censored]s to go pound sand.

My advice to any young person: wait tables, clean toilets, ANYTHING, but don't take out a loan from these scammers.

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AESHELP77
Reynoldsburg, US
Aug 30, 2011 6:13 pm EDT

e-mail me at aeshelp77@yahoo.com

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2:01 pm EDT
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American Education Services [AES] interest rate does not make sense

My terms are as follows:

4.940% interest rate
$18375 balance. (Original balance was $22000)
$154.75 payment per month

They changed me to an "interest only" loan basis. If this was the case the payment calculates to around $74.60 per month. I do not understand what they are doing and they will not explain what they are doing. Every payment I make of $154.75 makes my principal balance decrease by $0. Can anyone make sense of this for me?

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LT0558
Concord, US
Jul 28, 2011 2:19 am EDT

Your payment is for the stated interest rate. In additon to the amount they say you have to pay they charge you accrued interest daily which generally is tied to the Libor interest rate and generally is equal to or more than the stated interest rate- this little fact is most likely hidden in your loan documents. The amount of interest accruing daily will show on the web site under accrued interest. Every day AES takes your principal amount adds the stated interest as well as the daily accrued interest. Sign up for the AES website, put the loan on bill pay and pay them a couple times a month which will hopefully lower the amount of accrued interest. If the numbers still do not add up contact the Federal Trade Commission.

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2:29 pm EDT
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American Education Services [AES] fraud lying cheating

Aes is comprised of lying, cheating thieves and need to be put out of business and/or striped of the right to report to credit reprting agencies. I have had nothing but trouble with them denying forebearance, deferrmants. They told my son, who I co signed for, that our credit would be repaired if we send 4 month of payment on time .. /We did, but they "lost" the last check and did not do as they promised. Oh yea, I paid them on the phone for the fourth month, on time just to make sure. /they took the payment and the "lost check" was run though my bank the next day. How do these jerks stay in business. Because we do not get together and fight them. Lets get a website dedicated to them and gather a storm of complaints and take it to the media, congress, ag of penn, and to top it off after the gathering of information sue them and get our loans forgiven and punitive damages. Let take the fight to them write me [protected]@gmail

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Vicki Knestrick
, US
Jul 17, 2022 2:45 am EDT

Totally agree and wish someone would do something about these people so others are not harmed by these scammers.

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Vicki Knestrick
, US
Jul 17, 2022 2:44 am EDT

AES should be charged with fraud, I went to school in 2001 to 2006 at AIU who also are liars btw, but AES sold my loan to Next Student/Express Loans who consolidated my loan without my permission and I was never notified, they then defaulted my loan charging me an additional 25,000 in fees then sent my loan back to AES who harassed me for 600 a month to repay, I offered 200 a month because I didn’t make enough to pay 600: they refused and threatened me with court.

They ended up garnishing my wages which they didn’t need a court hearing for and I am paying over 600 a month in garnished wages, I barely make enough to survive and no lawyers would help me without a retainer which I can’t save a dime because of these lying, cheating, scammers.

I was promised a job by AIU never happened, pushed into a degree that meant nothing, and made to feel like a criminal for not being able to pay 600 a month on a fraudulent loan consolidation, now I see all over that they are being sued but how can I get help? Who do I contact to get help with this, please anyone tell me where to go to get help.

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unhappy customer123456
Urbandale, US
Aug 09, 2012 6:43 pm EDT

I paid an extra 100 dollars sent in a separate check like the customer service rep said. I have 3 consolidated loans. I put a specific note on the check for the amount to go toward the highest interest loan. Only 2 dollars went toward the loan. When I called to get it reapplied, the rep said he couldn't do that. How is that even fair, it will take forever to pay off the highest interest loan when it is only 800 dollars. Instead a majority of the money went toward the bigger loans with a much lower interest rate. The rep stated since they are consolidated all three have to be paid at the same time. If that is the case then they need to split my money 3 ways. This should be illegal. My loan has been sold three times, the past two servicers were able to put extra money toward specific loans within the 3 loans. I have signed no other paper work, no terms have changed, so what is going on here?

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john31
Versailles, US
Dec 07, 2011 10:06 am EST

I would encourage anybody to hire an attorney against these ###s. I decided that after paying, paying and paying and my balance never went down that I would consolidate my loans with a different bank. I called AES to get the pay off which they said would be good for 30 days, so I went through a different bank they issued a check and mailed it to AES. A month later a collection agency called looking for a payment when I explained that I had sent a check to AES for 65000 to pay off the loan, so they got an AES rep on the phone who said that it was AES's policy to hold a check for payoff for 30 days which by that time the interest had accured to more than the amount due so they could not accept payment. Another check was issued and the same situation, they would not accept payment in full. I hired an attorney who filed suit against AES. We settled without going to court. AES agreed to stop interest on the loan and to reverse the negative information on my credit report.

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BA from DC
, US
Oct 16, 2011 10:09 pm EDT

Looks like the OP is no longer responding? Is there a Website up? Would love to join! My principle has not decreased in 6 years! I owe more than I took out...

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CRCook
Baldwin, US
Sep 19, 2011 2:03 pm EDT

I hate them! They claim I have a loan from 2006 for a school that is a technical school (you know, no more than an associate's, mostly certificates.) The loan was taken out in 2006, yet I never heard about it till they came wanting payment because I was no longer in school. Here's the great thing - I didn't attend that school! I was NOT a student there, I have the transcript to prove it, and the loan is for a four year school, which that school is NOT! They claim they never got my fraud packet. Now they want more than my monthly rent. We're a one income household already struggling. Who do these people think they are? They even have my mom listed as co-signer, a disabled Veteran, and are calling her all the time. They called my elderly grandmother and very ill grandfather; scared them to death. The copy of the promissory note they sent has wrong information, and our signatures don't even match. Going after them now with lawyers and hoping for the best. Is that website up?

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LT0558
Concord, US
Jul 28, 2011 1:42 am EDT

Complaints should be sent to the Federal Trade Commission, they oversee AES, not the better business bureau of the Attorney Generals Office. AES are crooks but you have to consider that their biggest client is Bank of America and the Collegiate Trust which basically is run by ex Bank of America executives now called First Marblehead Group in MA. This company basically advises colleges and banks on how to leverage loans to students. These two entities pretty much purchased all private loans and hired AES exclusively to service the loans. AES has been trained by the best in fool proof systems for collections and leveraging profit. These loans are structured so that they NEVER get paid off. This is because these loans are far more profitable defaulted andor late then they ever will be paid. Since a vast majority of the loans are from 2006 it really is only a matter of time before the majority of them default because more and more people are just giving up watching the loans grow, despite payments. You will never pay down the principal on these loans if you only pay the amount they tell you to because the payments are based only on the stated interest rate. If you pay ahead the money just sits there and is not applied to principal. The additional amount is interest that accrues daily and is based off of the Libor rate. No matter how much I send in which is always more than the amount due and is always on time the loan value only grows. My latest strategy is I set them up on bill pay and I send them money every few days because this at least knocks down accrued interest portion of the daily accrual. I know a riduclous amount of work. I keep waiting for a class action law suit because the way they post payments is nothing short of fraud. I am not holding my breath because they are affiliated with with The Pennsylvania Higher Education Assistance Agency, they must be the for profit side of the business. You really have to love our government. The way I am paying at least my loan is not growing, and am making them work a bit harder.

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boobies
, US
Jun 16, 2011 1:18 am EDT

Ha, Ha, Ha. Good Luck. Because its not going to happen. Aes is protected by the government. Aes, again stands for American Education Services. Definition they basically are Hired by the banks to care of the Contract that you signed with the bank. They do not make there rules. They make you follow your contract. Tip of the day, Interest Accrues daily. Interest will never go away until the loan is paid in full. If you are in a paid ahead status, my advice request it to be removed. It doesn't help, it just sat future bills leaving you with a future zero balance however, your interest restarts to accrue after that payment was applied. So, my advice is AlWAYS make a monthly payment satisfying your monthly interest, then everything else will go to princ bal. Next tip, get a copy of your p-note and terms, so you can review and re-read the terms of what you signed for...

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alejo1219
Leesburg, US
May 20, 2011 2:21 pm EDT

I am on board; these thieves need to be brought to court and have them pay for all the money they've stolen from the american students. After numerous tries, and reporting them to the BBB, I still don't understand how they calculate my interest payment. I've paid enough extra every month to bring my monthly due payments down to $0, which makes me believe that if I make a payment within the $0 due month, all of it or most it would go towards the principal, but instead they put over 60% towards interest and just the rest towards the principal. Numerous tries to get an explanation from them and everytime I get a different response... To say, I had enough!

Is the web page up? What can we do to bring these thieves to justice?

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Tired of AES
columbus, US
Dec 02, 2010 1:24 pm EST

I agree. Same issues here they are calling 10 to 15 times a day. Have you started the web page yet?

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8:04 pm EDT

American Education Services [AES] I am faced with harassment because of their own mistakes in their accounting practices

About five years ago, I co-signed with this company for a student loan for my son-in-law. He wanted to go to school in England and could not get a loan from any Brazilian banks to go to school in a foreign country.

My son-in-law has graduated and now holds an very high position with the Brazilian government. He has made all of his loan payments in a timely manner and pays more than the amount due. For the past year I have been getting harassing letters and threats from American Education Service. Instead of contacting my son-in-law or looking to him for payment, they go after me. I am currently on Social Security Disability and now I am faced with harassment because of their own mistakes in their accounting practices. Recently I received a notice from them demanding that I write them out a check for the entire amount of the loan. The amount was almost double the amount that was borrowed and I believe this is fraud.

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s12pilot
Mohave Valley, US
Oct 12, 2010 9:39 pm EDT
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I am in touch with an attorney that is, in fact, a class action attorney that was recently screwed by these ###s. do you want to get on board with me and some others and take this cess pool down.. spojeny@gmail.com

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6:44 pm EDT

American Education Services [AES] I am very disappointed in this company

I am very disappointed in this company. I did not receive letters stating repayment of my loans until it was too late. At that point they were stating that I owed 19 percent extra and it had to be paid in full. I had not finished school but because I sat out more than 6 mos, they went into repayment. When I asked what options did I have, they told me to pay it in full or my checks would be garnished.

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AESHELP77
Reynoldsburg, US
Aug 30, 2011 6:15 pm EDT

email me at aeshelp77@yahoo.com

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7:22 pm EDT
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American Education Services [AES] we should all boycott this company

Here's a good story. I took out a student loan with AES in August 2007 to finish my BSN in nursing.

In May of 2009, I received a statement with a balance of $2467.34 due by June 12th 2009. My payments would have started at that time also and they were going to be $25.38 per month. I decided to pay this amount in full, so on June 10th, 2009, I paid AES the balance of $2467.34 in one full payment. The payoff was the same day, as I have confirmation with my bank. A couple of days later AES sends me a bill with another balance on it of $25.38. When I called AES, the rep informs me that the balance on the first statement was not actually a balance and gave me some story of how that was just an amount that they put on the statement (who knows)...blah blah blah. When I informed the rep that I had paid the balance in full and that I didn't owe any more she became hateful and I just informed them that I would not be paying the other amount then I hung the phone up. Since then I have received numerous phone calls and letters from AES stating that I still owe them money. Now the amount is $25.13. I even recieved a letter from someone in the main office stating that I still owed the $25.13, she gave me numerous equations on how her company came up with the amount of $25.13 and then they started sending statement again with a balance of $25.13...I'm assumming if I pay this amount then I will again be told that I owe additional moneys and they will send me another so called statement that is not actually a statement. I commend this person on her Arithmatic abilities but I feel she is lacking in her English skills as she does not know the meaning of BALANCE due. She may have missed that day in class when she needed to know the meaning of BALANCE. Maybe she should look it up in a dictionary. I am sick and tired of this company and I have saved every piece of statment and letter sent to me. I have filed a complaint with the BBB and the Attorney General Office.

This company has 411 complaints filed against them in the last 36 months and over 100 in the last year with the BBB. We should all boycott this company.

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studentlnrep
Middletown, US
Aug 15, 2010 12:53 pm EDT

Your billing statement tells you the amount listed is a current principal balance not a payoff amount and suggests you contact the servicer for a payoff amount. Doesn't seem you did that.

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studentlnrep
Middletown, US
Aug 15, 2010 12:46 pm EDT

Don't know whether this is a federal or private student loan your wife has, but if federal they are forgiven if the borrower themself is deceased or disabled. Private student loans are not forgiven in any situation. It's all in the promissory notes that were signed.

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FranticDad
Dunmore, US
May 21, 2010 3:42 pm EDT

I have a severely ill child, my wife's payments had always been timely up until his birth (9 weeks premature, born with kidney failure that has progressed to ESRD, he will soon need a transplant); naturally one of us had to be the main caregiver, and my wife has assumed that roll. Our finances have always been maintained separately, so they cannot come after my salary for repayment (mercifully, because our medical bills and medical insurance eat up all but about $1300 a month which we actually live on, after rent, utilities, and car insurance).

We had to file for bankruptcy shortly after the baby was born (uncovered medical bills hit the 7-figure range, even though nothing else was late); there are programs in place that can put student loans into limbo and halt the interest accrual; sometimes all or part of the principal may be forgiven. AES refused to work with our attorneys because "the baby may die, and she'd be able to resume payment". I do so wish that I had that comment on tape.

So, for five years now, every avalable forbearance has been used, and they are now exhausted. Over the five years, her balance, which was down to $16K has mushroomed to over $40, 000, and they are threatening to add another $7000 to it to place it in collections.

They call constantly; and because they are Federally Guaranteed loans, we can't even make the phone calls stop (any other company gets a certified letter tellin them to sto calling, and instantly, no other communications besides mail can be sent.

So I have the phone ringing, sometimes more than once daily, and they apparently have used Lexis-Nexus to find the private number that we use only for my child's medical care...which they will call immediately after our public number, all the while I'm trying to keep the family fed, clothed, and keep him as healthy as we can until transplant.

These people suck.

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American Education Services [AES] horrible student loan servicing

I don't even know where to start with these ### heads. Let's rewind to this time last year, seems like a fitting place to start. I was involved in a workplace injury and immediately applied to have my AES serviced loans put into forbearance for 6 months while I recovered from a severe head injury. The forbearance was due to expire in November, and knowing I had a payment coming due, I checked my AES online account the second week of October. To my surprise I saw that 5 of my student loans (of 8 total, since they won't consolidate mine since they are somehow ineligible) had exited forbearance and I was now 14 days late with my payment. The other 3 loans from Keybank were still in forbearance til the end of Nov! Immediately I called AES to point out the mistake, and was met with the rudest, dumbest group of people I have ever encountered on a phone. After receiving at least 3 different stories, all of which I have documented in e-mail, I was finally told that 5 of my loans had been sold, and the new owners did not have to acknowledge the forbearance if they chose not to. I was even told at one point that I never filled out any forbearance even though the other 3 loans were obviously still in forbearance! I asked why no bill nor notification was sent to me regarding a due payment, late payment, and was told they do not HAVE to send me a bill, it's only courtesy for them to do so. Immediately, I applied for another forbearance so both sets of my loans were due together, as they should've been in the first place. After submitting one packet of paper, and waiting 10 days for a response, I received nothing. I immediately inquired as to why nothing had been reflected on my account yet, and was told I had filled out the wrong paperwork (meaning, they mailed me the wrong paperwork). I filled out another (different) packet of papers and sent them in with the exact same results. After repeating this cycle a third and final time, I had to abandon my hopes of forbearance and try to raise the funds to cover the $400 payment due (that I did not owe). I inquired how much time I had until the loan would be reported to the credit agencies, and was told at 60 days it would be reported. I busted my ### to raise the $400 necessary to make the loan current and payed it as soon as humanly possible, only to find out 5 loans had been reported to the credit agencies two days earlier (at 29 days no less) and they were all reported INDIVIDUALLY. Do you know what happens to a recent college graduates credit score, when I don't have much credit to begin with, and 5 30 day late payments are reported against me? An immediate 100 point reduction is exactly what happens. My score dropped from 675 to 575, and any chance I had at finding a new place is gone since no one will accept me with a credit score under 600. I should also note that I have a government job, with multiple security clearances, all of which depend on my suitability as a citizen and rely on my credit score. I am now at risk of losing my job, and a great job to boot, because of AES. Please, I am begging you, do everything you can to avoid this company. I once had a conference call with one of my loan originators, AES and myself which ended with the AES rudely hanging up the phone on me and the Wells Fargo manager both (which the WF manager was none too happy about). I also spoke with a manager from Keybank, and she affirmed they are well aware of AES shortcomings, but have no other options. A student loan company who's "help" website is entitled "you can deal with it" should not be trusted. Seriously, check out their "help" site, if it's not the most ridiculous thing in the world, or you actually find something helpful on there please let me know.

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CRCook
Baldwin, US
Sep 19, 2011 2:08 pm EDT

These people are horrible. I have an ID theft investigation against them. In 2006, someone apparently used my name to take out a loan with a four year forbearance until I was out of school. At a trade school that doesn't have four year degrees and to make matters worse, one I did not attend. I have the transcripts to prove it. I've been told various things and finally was sent a copy of the promissory note that has wrong information, my grandparents listed by nicknames at addresses that don't exist, my disabled veteran mother as co-signor and our signatures do not match. AES "never received" my fraud packet, and I had no idea I even had this until suddenly I found it on my credit report when checking to see if other ID theft issues were resolved. And suddenly this was there. Now they call all the time, call my grandparents and mom and scare them to death, want more than my monthly rent, and refuse to work with me. Everything is conveniently not eligible. It's not even mine!

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CarloGigante
Revere, US
Mar 10, 2011 2:56 am EST

Someone call the AG or an attorney. These people need to be sued.

www.essexlawgroup.com

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1:41 pm EST
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American Education Services [AES] rejects valid payments from checking account they've deemed invalid

American education services has been rejecting my payments from two valid checking accounts for over 90 days. If I knew what I was doing wrong I could fix the problem, but no customer service representative has any idea!

They've told me to try forbearance while I "fix the problem." I don't understand why I should go into forbearance when i've been making timely payments from checking accounts that work everywhere but aes. This has already affected my credit rating, and aes says there is nothing they can do about it. One customer service rep told me "well, try a check from that account again and see what happens." why? So my credit score can take a bigger hit while I wait around and get no answers because the rep's can't pull up the specific information on my individual payments? All i'll be told is that i've entered some invalid info for my account, and i'll go back and check everything i've entered (Again and again) find no errors, and confirm that this is the exact payment info i've been using on other sites with no problems.

I want to make payments! I want to give this company money as I agreed to do when I signed onto the loans, but I can't get an answer from any service rep when I ask them how I can go about finding the reason for an "invalid" error on a valid checking account. I'm in tears because I feel so helpless, and because I want to do the right thing and i'm unable to for reasons that feel entirely out of my control.

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AESHELP77
Reynoldsburg, US
Aug 30, 2011 6:24 pm EDT

email me at aeshelp77@yahoo.com

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sthrnbelle
Harrisburg, US
Jun 19, 2010 12:23 pm EDT

Payments are due on the same day of the month, there are other ways besides making a telephone payment or online payments. Try sending in a check or a money order?! I mean c'mon people. Stop using aes as an excuse. Nothing about a payment date changes unless you request another due date change. Anytime that you take out a loan or a credit card, you know if your atleast 30/60 days there can be a neg hit. Forbs bring your account current, or stop your payments for a few months, they dont stop neg hits, they dont take off the credit report, its states that on the form. IF you would read, before you sign and date, you wouldnt be in this mess.

Depending on what bank your using, they may not allow you to make online payments with certain companies.

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American Education Services [AES] customer service is bad and the peps are rude

Customer service is bad and the peps are rude, automated phone payment system is hard to use and takes forever. Payments can not be made by talking with a rep but thats ok they are rude anyway.

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Belsebub
Cincinnati, US
Apr 04, 2011 3:51 pm EDT
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Rudest company ever and you can not speak to any body who will listen. They only hire slugs!

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sthrnbelle
Harrisburg, US
Jun 19, 2010 12:11 pm EDT

Do you really want to give your banking information to each rep that you call in and make a payment? I mean you are already complaining about how rude people are. Thats why they set up an automatic payment center so represenatives aren't at fault from all the mess ups that happen anyways. You complain about people being rude, but us people have to sit there and listen to your life stories on why you cannot make a payment because of all the debt you had taken out for school. AES is not a [censor]ing bank. We service student loans, meaning we handle all the dirty work for all private educational loans. So by meaning that, we have to follow the terms of the contract that YOU signed in order to get YOUR money. Now thats it time to pay, all the sudden you cant pay and you are taking it out on us. Not our problems, we do what the bank tell us to do. So AES shouldnt be the main complaint of the topic.

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American Education Services [AES] they consistently give me wrong information

Aes employees are incompetent and dangerous. They consistently give me wrong information. They have called me on my cell phone insisting I make a payment immediately because it was late, so I made it, then found out months later that they had been wrong, then misapplied the other payment to principal and continued to harass me again about the next payment.in another instance, I made a full payment of 500 as agreed and they thanked me by reporting me to the credit bureau.

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American Education Services [AES] rudest people I ever worked with

These people that work for this company are the rudest people i ever worked with they said i was behind on my payments when i wasn't they reported to the credit and messed things up so bad. because they refuse to remove the wrong info from my credit report now i can't get a loan for a home. and now i don't know what to do.

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American Education Services [AES] simply terrible

American Education Services (AES) at one time was the average student loan lender, until they changed something. I cannot make an online payment anymore due to them saying my bank send a letter saying my routing number changed. I called my bank and they stated that they never sent such a letter. AES customer service has twice now gotten in a heated debate with me stating that my bank has sent in the letter, who is the one that would know more? Of course everytime I call there is no one on the clock that is available to assit me in this matter, and they cannot let someone know, so I must make yet another call to talk to some other jerk that will not get anything done.

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AESHELP77
Reynoldsburg, US
Aug 30, 2011 6:22 pm EDT

email me at aeshelp77@yahoo.com

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6:26 pm EST
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American Education Services [AES] harrassment

I too have had several problems with AES. I borrowed from them to complete my BSN in nursing and before my loan matured I paid this company in full. AES sent me a statement with a balance of $2467.34 so I paid the full amount before the due date. After paying the balance in full AES sent me another bill with a balance of $25.00 due. Does this company just add to the balance of each statement sent out so they can continue to collect money? I disputed the amount and have been harrassed ever since. AES calls me several times a day now but I just hang up on them. They have also reported a bad rating on my credit report. I have reported them to the Attorney General Office of PA. but they merely relay messages to AES and send me their response. I would love to find an attorney that is willing to sue this company for fraud and breach of contract. I am sick and tired of dealing with this company and would like to start a boycott against them.

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NikkiSb
, US
Apr 03, 2011 1:12 am EDT

Yes, The same thing here. My daughter has been paying for over 5 years and only has paid down 600 dollars. She has made attempts to find out what has been going on with this loan only to get the run around. She is now attempting to get legal advice

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Johnny Azer
Burlington, US
Jan 21, 2010 1:28 pm EST

My name is Johnny Azer(youtube). I was the victim of an ugly divorce hattle, where I did not realize that my mother was going to force my father to pay for college. He picked the school which was a liberal arts ciriculum less than what I learned in high school, he also forced me to take out student loans for the school. The degree was useless and the school would not help me find a job. I did not recieve any notices, but eight years later, people would say I was getting notices about student loans with unreasonable interest. My father told me my stepmother who is now deceased paid off the loans. Starting in 1995 on, collection agencies would disguise themselves as Red Cross Emergency personell, and then once they got me on the phone they would disclose themselves. The National Education Department in Greenville, TX has been over the top with harrassment. In 2000, I proved full disability with a brain tumor etc, and then Diane Spago of the National Education Department said it was not good enough. The notices kept coming in, with unreasonable interest, and sometimes it would go way up and then down. I have told them to call my father in NYstate and they refuse to. He refuses to show the truth. So far in the last three years I have had to change my number twice. The collection agencies would threaten to have men come and take away all my possessions. It has been brutal. My father refuses to cooperate, and the harrassment will not stop. If I work they will garnish my wages, and all my income taxes and stimulus checks have been taken by them. My number is [protected].

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American Education Services [AES] debt

this company convinced me i could legaly get out of credit card debt for $3500.00 Now i am being sued and my credit destroyed.I am a hard working tax paying american and i don't no how these people sleep at night. David Leadbetter [protected] [protected]@hotmail.com

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American Education Services [AES] harassment

My husband co-signed for a loan for our son with AES. My son has moved out of state but continues to make payments. Unfortunately, he is about 10 days late every month. His payment is less that $45/month.

AES calls my husband up to 4 times a day, emails him at work, calls our home 2 or 3 times a day and they are extremely rude and threatening. We don't even answer our home phone anymore because of this.

We have always paid our bills on time and have good credit ratings. I wish we could do something about this and stop this harassment.

Thanks

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CO1960
, US
Feb 02, 2019 10:47 am EST

My husband co-signed on a loan for our daughter with American Education Services. She graduated from college in 2011. If you are one day later, they begin with the harassing phone calls and threats. If it is only day late they will tack on a late charge. They are a bunch of marauding creeps. Wonder how much they get paid to harass the crap out of people? Her loan is not due until the 3rd of every month, and we got a phone call from these jerks yesterday 2/1 asking when the payment will be made. When is Trump going to do something about the student loan crisis in this country? Instead of the division and the catfights in Washington, when are they going to do something about this? So sick of it all. And by the way, I am going to report them to the BBB and DOE for their harassing strong arm tactics.

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AESHELP77
Reynoldsburg, US
Aug 30, 2011 6:19 pm EDT

email me at aeshelp77@yahoo.com

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StormyW
Boston, US
Mar 31, 2010 2:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They've been harassing me for almost 2 years and I DON'T HAVE A LOAN WITH THEM! I never have and believe me, I never will. Yet I've recieved hundreds of harrassing calls to my cell phone trying to reach someone named "Frank" who was listed as a reference for another name.

I've repeated told them that I'm not Frank, I don't know anyone named Frank or the other person's name, and they have a wrong number. They just keep calling and calling. They call very early in the morning, very late at night - and the won't believe me when I say they have the wrong number. I let the calls go to voice mail and try to get the info to call back. (oh - don't bother calling them early in the morning or late at night - they won't answer!)

The voice mail were always static-y so I couldn't get all the reference numbers and details before. Finally, last night a clear message - I called today and when I tried, very nicely to explain they were calling the wrong number, the rep "Abraham" hung up on me. I called back and demanded to speak to a supervisor. I told her if she couldn’t stop the calls, I would report the company to the Do Not Call List authorities (it’s a fed agency).

Get This: She said when they have a person’s name but a bad number, they find similar names and use those people's numbers to try track the own the person they want. I told her it’s not likely that’s how they got my number because my number is unlisted, a cell phone, and it’s on the national and state do not call lists. I don’t know either of the people in the voice mail and my name isn’t remotely like either of the names given on the voice mail. She promised to take my number off the account and stop the calls.

As soon as I threatened to report them, she was much more cooperative. Kind of makes me wonder – randomly calling people who have a similar name can’t be legal if that number is on the Do Not Call lists. Since I've never done business with them or provided my information to them, they can't "randomly" call me. That violates the Do Not Call List rules. If I get so much as one call after today, I will report them.

Kind of funny – I was somewhere recently and my cell was vibrating. The person I was talking to asked if I needed to answer it and I said no – I know the number and it’s just another “Frank” call. They laughed and said don’t you mean a “prank” call? So I had to explain about my “Frank” calls.

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American Education Services [AES] irresponsible unaccountability

This company is disgraceful. I have properly and responsibly paid my law school student loans for ten years without issue. Not until AES took over the payments did the unimaginable happen. I have paid every bill in full, never been delinquent, and yet I have and continue to be harrassed by dunning phone calls every day (really!), dunning letters weekly, contacts from five different collections companies - sometimes simultaneously, and suffered negative reports to the credit bureaus.

I have repeatedly and regularly documented and communicated my current loan status and lack of delinquency to no avail. Nice people get on the phone, realize I am right, apologize, say it will be cleared up, and it is not. The phone keeps ringing, collections keeps coming, and my credit is impaired. They do not keep proper records, refuse to correct whatever records they do keep, and persist in maligning a good customer for no reason at all. This is going on two years. Though an attorney, I am personally not litigious and have sought every means at my disposal to end this traumatic invasion of my professional and personal life. I have no choice but to now pursue suit. I wish I had an extra $60k to just pay off my remaining balance & rid my life of this disgraceful, careless and indifferent institution.

Please do yourself a favor and avoid doing any business with this company at all.

If you would like further information, please feel free to contact me at the Law Offices of Gulash and Riccio, Bridgeport, CT; [protected]

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boobies
, US
Jun 16, 2011 1:04 am EDT

Get a copy of your master p-note, terms, and incentives through the bank. Depending on the year, and who you consolidated with your loan may not offer it. It does happen. Aes cannot rip you off or scam. They are a servicer, they are hired by the bank or government to make sure all borrowers follow the contract that they signed.

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boobies
, US
Jun 16, 2011 1:02 am EDT

Depending on the year and what was offered when you conosolidated your loans. Like I said, AES must follow the contract of what you signed with the government or a bank. So what you want to do, is submit in writing for your pnote and terms, what the loan offered if any incentives.. Aes will be able to provide you on that information. Was it a private consolidation or a federal?

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36ConsecutivePayments
Philadelphia, US
Jun 15, 2011 4:17 am EDT

I think I am getting scammed by AES on this 36 months of consecutive payments deal. Can someone tell me if I am or not? Here is my story: I consolidated most of my student loans in June of 06 through AES before the rate went up. In 2007 I consolidated the remainder of my loans from my senior year (seperately). Now I have two consolidated loans that I have been making payments on via direct debit since 07 (100% on time, no problems). When the 36 month mark hit, I called and asked, and I was told that I was not eligible because I consolidated. I struggle to find information about this, and when I talk to people who consolidated at the same times, they say they are getting a 1% rate discount since 36 months. Our loans seem the same, so why would I not get the rate reduction? Any thoughts? Thanks in advance.

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tomt9
Green Bay, US
May 19, 2011 2:03 pm EDT

I'm so furious with this company I can't write any more about it without going into a rage and destroying my own computer!

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Stacy_
Langley, CA
Nov 26, 2010 7:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem with this company. I am always on time with my payments. Even pay more than requested. Never been late, never been delinquent, and I continually receive phone calls and letters from them asking me for my updated contact information. They have it. I haven't moved, I haven't changed my phone numbers - but for some reason, they feel the need to harass me and my cosigners on a weekly basis. When I get angry, they tell me they will correct their system, but they never do.
I have gone to a lawyer about this harassment, but am told that unless I suffer a loss from this, I don't have any grounds.

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Imachasehater2
The Big City, US
Aug 13, 2010 12:24 pm EDT

Yup, AES is something else. Consolidated my law school loans with them. There was a hefty rebate if you make 36 consecutive timely payments. I always pay online when the new statement becomes available. One month, I did as usual, AES tried to say I paid too early and attempted to disqualify my rebate (approx $5k). Fortunately I kept complete records leaving zero doubt that what AES was claiming was inaccurate. After expending much effort and getting nowhere with AES, I sought out an atty to go after them. Problem resolved before the atty got involved (with no admission of fault on AES' part, of course). Now, some years later, guess what? This time the claim is that the payment counters weren't' working correctly in June. Once again, AES tried to zing me for the rebated $5k. Thing is, the 36 month payment period has long since passed. Now it seems resolved (although it flips back and forth daily-literally). The admission from AES regarding the payment counter, whatever that is, is welcomed. The customer service rep I spoke with was very polite and helpful and I certainly appreciated his efforts. The lesson is you've got to watch AES like a hawk and print and save your docs because even if you religiously comply with the terms of the contract, AES does not always do likewise.

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martyr2431
yessir, US
Nov 10, 2009 10:16 pm EST

Good to hear that someone else has grabbed their set and fought back. I was involved in a work place incident back in May and was unable to work or make my payments. I had no choice but to forbear, so I requested paperwork for both my loans (through two different banks). They sent the paperwork, which I promptly filed. The forbearance was declined, and I was told I did not fill out all necessary paperwork, although I filled out everything they sent me fully. I filled out this group of paperwork, which was different from the last, and sent it in... finally the forbearance was granted, first payment due Nov 1. Realizing my payment was coming due, I checked my account early october and to my surprise was 13 days late on only 1/2 my loans (all the ones from a certain bank). They had sold half my loans to a different bank, and revoked my forbearance a month early and I was now 13 days late. I asked why this happened and was told "I never filled out a forbearance at all". I was appalled by this, obviously I had a forbearance, or else my account would be 4-5 months late, not 13 days. I filled out new forbearance paperwork, which still has yet to be honored or enacted after almost 3 weeks. I have tried to contact the company, and I keep getting the same response of "you never filled one out, we will send you the paperwork". I asked when the account would be reported, as I am trying to buy a house, and if it was to be at 30 days I would've just paid the account. I was told accounts weren't reported until 60 days, and that as long as I promptly filed another set of forbearance paperwork I should be ok. Yesterday, my account was reported to the credit agencies, after 30 days. I have saved all correspondence between myself and these snakes, and have filed reports with the BBB, FTC and Atty Gen of PA and immediately disputed the credit reports. All further contact with AES has been cut, they answer 0 of my attempts to contact. I told them I am seeking legal council, and to prepare themselves so.

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American Education Services [AES] Fraud, mis-representation

AES...RUN, RUN, NEVER DO BUSINESS WITH AES, loan sharkd on 5th Ave are better than this!
I made the mistake of actually paying off my AES loan early...for what I was told was the current balance what I was told, 2 months later I get an aditional bill, with no supporting information and was informed I was not authorized to any more information to support "MY" bill. it took 2 more months and an Attorney to get a statement of what the additional chargers were. It turns out it was'nt a payoff amount it was only principal, and they denied I EVER called it at all, and when I challenged the fees and penalities for their lack of integrity and mis-information I was told that I could pay the full amount get my account current and then they'd think about refunding fees...Does that sound like Extortion to you? Of course they have filed against my credit and the AES attorney replied you have no rights its your fault you were misibnformed by OUR staff? This is great.
My only hope is that they WILL file a suit against me so I can stand before the Judge and let him look these thugs in the face and ask them to explain why they are abusing a customer who paid his bill in full?
Please include me in any further action against abusive loan practises...this is what caused our economic downturn to begin with...and we paid all of them back before they even started printing more money. GOD HELP US

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American Education Services [AES] active duty deferrment

Prior to becoming active duty USAF 03/2008, I was a full time student at Howard University in Washington, DC. I could no longer afford to take out multiple loans so decided to enter into the military to help pay for school. I was placed into active duty deferrment with both Citibank and AES loan services. Upon graduation of my technical training (what my orders were extended t0 November 2008), I resubmitted my orders to both services to resume my deferrment. Citibank had no issues, I had multiple items of paperwork to fill out with AES which I was not notified of until May 2009. I have since faxed my orders and required paperwork MULTIPLE times to AES and have not received confirmation or deferrment of my request. Since originally sending the paperwork I have followed up 7-10 times and have been reported to multiple crediting agencies. I am now getting 3-5 calls a day and have finally mailed hard copies of the paperwork to them.

I would NEVER reccomend this company given the headache I have received. I was told that any credit reporting that occurred would be lifted and back dated to my orders. It is an inconveniece and additional strain to speak to different collection agencies pertaining to the issue.

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American Education Services [AES] mistakes abound and terrible service

This company has nothing in the way of customer satisfaction or friendly service. They can't even manage their accounts! Look elsewhere for your loans!

There was a problem with my account that resulted in aes thinking I had not paid my bill. When I called aes to clear up I spoke to a young, curt representative. When I asked to speak to a manager or superior I was told there was none available.

The young man then proceeded to belittle me and laugh at me. I worked in retail all through college and have never once heard of/ seen such poor customer service skills.

I called back later and spoke to someone else who was able to get the ball rolling with my account problem, but it would be another few months before it was completely resolved. As for the young man, when I tried to log a complaint, I was informed there was no such process.

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jb2010
, US
Dec 23, 2009 11:16 am EST

I hate AES. They have the worse customer service that I have ever experienced in my LIFE. They have very inexperienced representatives that do little more than give one to two words answers and send you back to an old outdated recording system that does nothing more than take you through an endless loop to nowhere. I cannot wait to pay them off and be through with them FOREVER!

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rjdrar
, AR
Aug 07, 2009 3:54 pm EDT

That’s an awful situation, what you’re dealing with. Unfortunately, many of these companies do little much that taking advantege on the student's situation and for the scams they're involved they should recieve some sort of punishment, but they don’t.
I hope by the time you read this message you will have your situation already worked out, but otherwise, I believe you should find legal advice.
By the way, I've found this website http://studentloans.com.ar (a parked domain for sale) where you can read about the unbelievable CPC advertisers pay for "student loans" $12/click! Why are they willing to pay so much? Draw your own conclusions...

American Education Services [AES] Customer Reviews Overview

American Education Services (AES) is a financial services provider specializing in student loan servicing. As part of the Pennsylvania Higher Education Assistance Agency (PHEAA), AES offers loan management services for students and alumni. Their services include loan repayment assistance, billing management, and options for loan consolidation. AES also provides resources for understanding student loans, including guidance on repayment plans, and tools for account management. They serve as a liaison between borrowers and lenders, aiming to facilitate the repayment process for federal and private student loans.

American Education Services [AES] In-depth Review

In summary, American Education Services (AES) is a service that helps with managing student loans. It is important for students and graduates to understand how AES works and what it offers. This review will look at different parts of AES, like how easy the website is to use, what kind of loans they handle, and if their customer service is good. We hope this review is helpful for you!

Company Overview

History and Background: AES has been around for a long time, helping students with their loans. They have a lot of experience in this area.

Services Offered: They help with things like paying back loans, giving different options for payment plans, and combining loans into one.

Areas of Operation: AES works in the United States, helping students from all over the country.

Website Usability

Navigation and Layout: The AES website is easy to move around in. It is simple to find what you need.

Accessibility Features: The website has features to help people with disabilities use it better.

Online Tools and Resources: AES offers tools like calculators to help you understand your loans better.

Loan Servicing Options

Types of Loans Serviced: AES handles many types of student loans, which is very useful.

Payment Plans and Options: They give you different ways to pay back your loans, which can help a lot.

Loan Consolidation Services: If you have many loans, AES can combine them into one, which can make things simpler.

Customer Service

Contact Channels (Phone, Email, Chat): You can talk to AES through phone, email, or chat if you need help.

Responsiveness and Wait Times: Sometimes you might have to wait to get help, but they usually answer quickly.

Quality of Support: The people at AES know a lot and can help you with your questions.

Payment Processing

Ease of Making Payments: It is easy to pay your loans on the AES website.

Autopay and Online Payment Features: They have options like autopay, so you don't forget to make payments.

Payment Tracking and History: You can see your payment history, which helps you keep track of what you have paid.

Account Management

Online Account Access: You can look at your account on the AES website anytime.

Mobile App Functionality: AES has a mobile app that lets you manage your loans from your phone.

Statement and Document Accessibility: You can get your loan statements and other documents easily on their website.

Fees and Rates

Transparency of Service Fees: AES is clear about any fees they charge, which is good.

Interest Rates Comparison: You can compare interest rates to see if AES is a good choice for you.

Late Payment Policies: They explain what happens if you pay late, so you know the rules.

Borrower Education

Financial Literacy Resources: AES offers information to help you understand money and loans better.

Loan Repayment Calculators: They have calculators to help you plan how to pay back your loans.

Information on Deferment and Forbearance: AES gives you information on what to do if you can't pay your loans right now.

User Reviews and Testimonials

Customer Satisfaction Levels: Some people are very happy with AES, but some are not.

Common Praises and Complaints: People like the tools AES offers, but some say it can be hard to get help when they need it.

Trustworthiness and Reputation: AES is known to be a reliable service, but it's always good to read reviews and decide for yourself.

Problem Resolution

Dispute Handling Process: If there is a problem, AES has a way to fix it.

Escalation Procedures: You can talk to someone higher up if your problem is not solved.

Resolution Effectiveness: Most of the time, AES can solve problems, but sometimes it takes a while.

Security and Privacy

Data Protection Measures: AES works hard to keep your information safe.

Privacy Policy Clarity: Their privacy policy is clear, so you know how they use your information.

User Data Handling: AES is careful with your data and follows the rules.

Community and Social Responsibility

Educational Initiatives and Partnerships: AES works with schools and other groups to help with education.

Environmental and Social Impact: They try to do things that are good for the environment and the community.

Corporate Responsibility Efforts: AES takes responsibility for how they affect society and tries to make a positive impact.

Final Verdict

Overall Impressions: AES is a big help for managing student loans, but it's important to look at all the details to see if it's right for you.

Pros and Cons: AES has many tools and options, but sometimes customer service can be better. It's good for some people, but not for everyone.

Recommendations for Potential Clients: If you are thinking about using AES, read more reviews and compare it with other services to make the best choice for you.

How to file a complaint about American Education Services [AES]?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with American Education Services [AES] in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AES. Include key areas such as transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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For more information, you can visit [American Education Services](https://www.aessuccess.org/contact/) directly or contact their customer service at 1-800-233-0557.

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Phone numbers

1800 233 0557 +1 (717) 720-3100 More phone numbers

Website

www.aessuccess.org

Most discussed American Education Services [AES] complaints

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